The Starbucks Experience Principle 3
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The Starbucks Experience by Joseph A. Michelli Chinese Version Principle 3 Surprise and Delight 法則三 驚喜與歡樂 星巴克模式
Transcript of The Starbucks Experience Principle 3
- 1. The Starbucks Experience Digested by Jason LAI,PMP Email/MSN [email protected]
2. Make it Your Own! Everything Matters Surprise and Delight Embrace Resistance Leave Your Mark 2 3. Surprise & Delight 3 4. Surprise and Delight (Subjective Well-being)4 5. Surprise and Delight 5 6. Surprise and Delight 6 7. Surprise and Delight 7 8. Surprise and Delight 8 9. Surprise and Delight 9 10. Surprise and Delight 10 11. Surprise and Delight 11 12. Surprise and Delight 12 13. Surprise and Delight ()13 14. Surprise and Delight 14 15. Surprise and Delight 15 16. Other book digests http://www.slideshare.net/jasonlaipmp Blog http://tinyurl.com/jasonlaipmp Bookshelf http://www.anobii.com/jasonlaipmp Photo: http://www.flickr.com/jasonlai16
