1. The Starbucks Experience Digested by Jason LAI,PMP Email/MSN jasonlai@jasonlaipmp.com

2. Make it Your Own! Everything Matters Surprise and Delight Embrace Resistance Leave Your Mark 2 3. Surprise & Delight 3 4. Surprise and Delight (Subjective Well-being)4 5. Surprise and Delight 5 6. Surprise and Delight 6 7. Surprise and Delight 7 8. Surprise and Delight 8 9. Surprise and Delight 9 10. Surprise and Delight 10 11. Surprise and Delight 11 12. Surprise and Delight 12 13. Surprise and Delight ()13 14. Surprise and Delight 14 15. Surprise and Delight 15 16. Other book digests http://www.slideshare.net/jasonlaipmp Blog http://tinyurl.com/jasonlaipmp Bookshelf http://www.anobii.com/jasonlaipmp Photo: http://www.flickr.com/jasonlai16