Messbares Wissensmanage mentMessbares Wissensmanagement als Geschftsvorteil

Peter H. ReiserPrincipal Engineer, CTO Office Sun Microsystems Inc.

AgendaProblemstellung Zielsetzung Lsungsansatz Ausblick

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ProblemstellungSenior Management CommitmentWas bringt der Firma Wissensmanagement? Was ist der Business Case?

Wie messe ich Erfolg?Verstndnis der Benutzer Wieso soll ich Wissen weitergeben? What is in it for me?

Zu komplexe Prozesse & SystemeWissensarbeit ist nicht integriert in den Geschftsprozessen und GeschftsanwendungenSun Proprietary/Confidential: Internal Use Only

Knowledge ManagementKnowledge sharing is a good thing BUT...

Users

Management

How do I measure success ?

What is the RoI?

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Zielsetzung1.Standardisierung der Offering creation, Selling & Delivery Methodologien 2.Nahtlose Integration von Wissenmanagement in die Standard Geschftsprozesse & Anwendungen 3.Definieren eines standardisierten Community Frameworks zur Bildung und Untersttzung der virtuellen Teams 4.Maximale und messbareSun Proprietary/Confidential: Internal Use Only

Standardisierung MethodologienSolution Offering Opportunity Business Process BID management Delivery Services creation Management GT offering process Methodology Siebel/CRM TAS PS service process AIM AIM

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Integration Geschftsprozesse & Anwendungen

Solution Offering Business Process Services creation Methodology System of Record

Opportunity BID management Management AIM AIM KMS

Delivery AIM AIM KMS

GT offering process Siebel/CRM TAS PS service process IC Exchange Siebel CRM

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Standardisiertes Community Framework

Solution Offering Business Process Services creation Methodology System of Record

Opportunity BID management Management AIM AIM KMS

Delivery AIM AIM KMS

GT offering process Siebel/CRM TAS PS service process IC Exchange Siebel CRM

Common Community & Knowledge Management framework (Community in a Box)Sun Proprietary/Confidential: Internal Use Only

Document taggin

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Moderneste Implementierung

Drag & Drop

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Resultate (IC reuse / Win rate)

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Resultate (Hours saved by Reuse)

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Artefakts Metrics

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AusblickIntegration weiterer IndikatorenRe-Use/Project Margin Integration Partner Metric

Integration von Semantic WebMetric per User Tag

Open Source Technologie

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