UHLELO LOKUPHATHWA KWEZINDABA ZAMAKHASIMENDE OLUFINGQIWE

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1. Isendlalelo

Izinguquko ezinhlelweni zokusizwa kwamakhasimende kuMasipala waseThekwini zihambisana nokuthuthukiswa kwezinto ezehlukene. Lezi zinhlelo zibandakanya:-• Ukuthuthukiswa ngamandla kwesikhungo.• Ukuphuculwa kwamasu nemibono.• Ukuthuthukiswa kwezakhiwo nezinhlaka.Ngale kwalokhu kuthuthukiswa, ziseningi izinselelo ezikhona ezidalwa ukuhlukana ngezigaba kwemisebenzi yokusizwa kwamakhasimende njengamanje eThekwini.

Ukuhlelwa kabusha nokuphuculwa kweminyango yokusebenza ngesikhathi kuhlanganiswa omaziphathe abancane ukuze kusungulwe uMkhandludolobha waseThekwini kube nomthelela ngqo ezinhlelweni zokusizwa kwamakhasimende okulethe inselelo enkulu odabeni lokuphathwa kwezindaba zamakhasimende eDolobheni.

Lokhu kuhlelwa kabusha kwenzeke ngendlela engahlelekile nexovekile kanti imiphumela ibonakele ukuthi ihambisana nendlela laba omaziphathe abadala abebephethwe ngayo.Ngenxa yalokho bekungekho zinhlelo eziqondile nokuxoxisana nomphakathi.

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UMthethosisekelo waseNingizimu Afrika uqinisekisa izakhamizi ngelungelo lokuthola izidingo ukuze kuphuculwe impilo yazo. Uphinde uyalele ukuba lawa malungelo angeke abandlulule noma ingayiphi indlela, okungaba ngokobulili, ubuhlanga, amasiko nobuzwe. Ngaphezu kwalokho, uHulumeni waseNingizimu Afrika nazo zonke izinhlaka ezingaphansi kwakhe usebenza ngaphansi kwezimo zomthetho ezihlonipha kakhulu amalungelo abantu, ukulingana nemigomo yeBatho Pele.

Lezi zibophezelo ezingokomthethosisekelo izona eziqinisekisa ukufezekiswa kwalezi zinjongo:-• Ukusungulwa kwenhlangano enamakhono, enezinhlelo nenesiko lokuhlinzekwa kwezidingo zamakhasimende elisezingeni lomhlaba.• Ukukhuthaza ukutholakala kalula, kangcono, ngokushesha nangaphandle kwezihibe kwesidingo zomphakathi kuMasipala waseThekwini.• Ukukhuthaza ukutholakala ngokulinganayo kwezidingo kuzona zonke izakhamizi.• Ukukhuthaza ukuhlinzekwa kwezidingo ngendlela enemiphumela nethembekile encike ezidingweni zamakhasimende.• Ukukhuthaza imisebenzi yomphakathi esheshayo nefanele.

3. Kungani Kuqalwe Uhlelo Lokuphathwa Kwezindaba Zamakhasimende

2. Umbono“Ngo 2030, iTheku liyohlonishwa njengeDolobha elingungqa phambili e-Afrika ngenhlalakahle nokunakekela izakhamizi, lapho zonke izakhamizi ziyohlala ngobumbano."Kungenxa yenjongo yokufezekisa lo mbono okwenze kwasungulwa uHlelo Lokuphathwa Kwezindaba Zamakhasimende. Ukukha nje phezulu lolu hlelo luzonikeza idolobha ithuba lokuba :-• Lihlinzeke izakhamizi ngezidingo ngendlela engcono nedidiyelwe • Liphucule amazinga emplilo yezakhamizi• Liphucule izinhlelo zokuhlinzekwa kwezidingo futhi liqinisekise ukudidiyelwa kwazo nokusebenzana kwayo yonke iMinyango kaMasipala• Lihlinzeke ngendawo eyodwa lapho kuyotholakala khona kalula zonke izidingo zikaMasipala

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Uhlelo lokuPhathwa kweziNdaba

ETHEKWINI MUNICIPALITY

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4. Izinhlaka ezikhonaUHlelo lokuLawulwa kweziNdaba zamaKhasimende eDolobheni lunezinhlaka eziyisihlanu ezixhumanayo okuyilezi:-

• Ukuxoxisana namakhasimende ubuso nobuso.• Ukuxoxisana ngesikhongo zocingo.• Ukuxoxisana kwi-inthanethi.• Ukuxoxisana ngabezindaba nezigcawu zomphakathi.• Ukuxoxisana emihlanganweni emikhulu ehleliwe.

UMDWEBO 1

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Ukubamba iqhaza komphakathi, ukuqwashisa nokumaketha

Ukuxoxisana namaKhasimende

Ukuthuthukiswa kwamakhono

Ucwaningo nokusungulwa kwamasu

Ezokuxhumana nezobuChwepheshe

UKUMA KOHLELO LOKUPHATHWA KWEZINDABA

ZAMAKHASIMENDE

5. Ukuma Kohlelo Lokuphathwa Kwezindaba ZamakhasimendeUkuma kwe-CRM njengoba kukhonjiswe kumdwebo 1 kuhlanganise izinhlaka eziyisihlanu ezixhumanayo futhi ezisebenzisanayo. Lezi zinhlaka zizothuthukisa ikhono lenhlangano lokubhekana nezidingo zamakhasimende kanjalo nesibopho senhlangano kumakhasimende ayo.

Umdwebo.2

Ukuma koHlelo LokuPhathwa Kwezindaba Zamakhasimende kunezinhlaka eziyisihlanu ezixhumanayo okuyilezi:-• Ukuxoxisana namakhasimende nokusabalalisa amasevisi.• Ukubamba iqhaza komphakathi, ukuqwashisa umphakathi nokumaketha.• Ukuxhumana nezobuChwepheshe.• Ucwaningo nokusungulwa kwamasu.• Ukuthuthukiswa kwamakhono nokusimamiswa kwezakhamizi.

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6. UKUSEBENZA KOHLELO

Ukusungulwa

Kohlelo

Ukuthuthukiswa

Kwamakhono

Ukuqalisa

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Ukuqapha

Uhlelo lwakhelwe ukuba nezinhlaka ezintathu ezizosebenza ukuze kuhlinzekwe ngosizo olusezingeni kumakhasimende. Lezi zinhlaka:-

• Ukulawulwa kwezindaba zamakhasimende• Ukusungulwa kohlelo• Ukuthuthukiswa kwamakhono

Umdwebo.3 ngezansi ukhombisa ukuhlobana kwalezi zinhlaka ezintathu.

Umdwebo. 3

Ukuze kuqinisekiswe ukusebenzisana phakathi kwalezi zinhlaka, kumele kuqalwe amasu okuqapha ukuhlola nokulinganisa.La masu abandakanya phakathi kokunye:-• Ukulinganiswa kokweneliseka kwamakhasimende.• Ukulawulwa kwamazinga okusebenza.• Ucwaningo ngomthelela. • Ukuhlolwa kwemininingwane.

Umsebenzi Osezingeni

Ukuphathwa

Kwezindaba

Zamakhasimende

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7. Ukuqaliswa koHlelo Lokuphathwa Kwezindaba Zamakhasimende

8. Isiphetho

Uhlelo Incazelo

Ukuxhumana Ukusabalalisa uhlelo kubona bonke abathintekayo ngaphakathi. Lo khu kuzokwenziwa phakathi kokunye ngama -Road Show nemihlangano yokucobelelana .

Ukuhlelwa kweNqubomgomoefanayo

Lokhu kusho ukusungulwa kwenqubomgomo, izinqubo nemithetho ephathelene nokuphathwa kwezindaba zamakhasimende edolobheni nanoma iluphi olunye uhlelo olubalulekile oluphathelene nezindaba zamakhasimende njengenqubomgomo yokwemukelwa kwezikhalo.

Ukuqapha Nokuhlola Ukuqeqeshwa Nokuthuthukiswa

Ukusungula Nokuqalisa izinhlelo zokuqeqesha. Lokhu kusho amathuluzi amaningi okuqapha ukweneliseka kwamakhas imende okubandakanya uhlelo lwamapheshana emibuzo ngokwaneliseka kwamakhasimende, olwe -mystery shopper, ukuvakasha kungazelelwe ezikhungweni nohlelo lokubonisana kwabasebenzi.

Uhlelo Lokuphathwa Kwezindaba Zamakhasimende lwenza ukuba kuqale ukuhlinzekwa kwezidingo ezisezingeni ngendlela eseqophelweni eliphezulu. Lokhu nakanjani kuzowakhuphula amazinga okweneliseka. Ukuqaliswa kohlelo lokuphathwa kwezindaba zamakhasimende kuzoqashwa isiGungu Sokunakekelwa Kwamakhasimende esihlangana kanye ngekota yonyaka. Phakathi kweminye imisebenzi ezokwenziwa yilesi sigungu kubalwa lena elandelayo:-

• Ukuthwala ijoka lokuqapha ukuqaliswa kwalolu hlelo;• Ukudidiyela imisebenzi ephathelene nokuqaliswa koHlelo kuyona yonke imiMnyango neziMpiko;• Ukwemukela nokucubungula imibiko yenqubekelaphambili mayelana nokuqaliswa kohlelo iMinyango. Okunanyathiselwe ngezansi njengeSithasiselo 1 izinhlelo ezihambisana nokuqaliswa kohlelo.

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