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反 客 爲 主
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反 反 反 反 反 反反 Make a Guest into the Owner Make a Guest into the Owner 反 反 反 反 反 反 反 反 反 反 . MGiO
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MGiO. 反 客 爲 主. M ake a G uest i nto the O wner. 손 님 이 주 인 노 릇 을 한 다. 장 원기. Manner Jang. Make a Guest into the Owner. 思. 司 馬 光. Manner Jang. Manner Jang. 1. 고객이란 ?. 高 客 苦 客 顧 客. Manner Jang. Make a Guest into the Owner. 2. 일과 서비스란 ?. - PowerPoint PPT Presentation
Transcript of 反 客 爲 主
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Make a Guest into the OwnerMake a Guest into the Owner .MGiO
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1. ? Make a Guest into the Owner
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2. ? ,, Service (SERVUS) Servant Servitude Servile.. . . . . Make a Guest into the Owner
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3. Make a Guest into the Owner
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11. ? . . . . , . , . - () . () . , 70% . .- , , . - , - - - (Meta- leader)- Make a Guest into the Owner
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Make a Guest into the Owner1: 2: 3: 4:
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12. Win-Win .Make a Guest into the Owner . --
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15. (1)Make a Guest into the Owner1. . () . .
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16. (2)Make a Guest into the Owner2. . , .
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17. (3)Make a Guest into the Owner3. . .
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18. 1. 2. .3. 5. .7. .Make a Guest into the Owner
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19. Program1. Key Drop 2. 3. 1. Front Desk (, )4. (, ) 2. (, )1. 2. Thank You Letter3. 1 2 3 4 (1/18 ~ 1/27)(1/28 ~ 2/3)(2/4 ~ 2/10)(2/11 ~ 2/29)4. ()Make a Guest into the Owner2. - - - 3. - -1. - - , - 3. -3. - ()
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International Table Manner11. 1. Key Drop 2. 3. 1. Front Desk (, )2. - - - 4. (, ) 1. - - , - 2. (, )1. 2. Thank You Letter4. 1 2 3 4 (1/18 ~ 1/27)(1/28 ~ 2/3)(2/4 ~ 2/10)(2/11 ~ 2/29)3. ()3. -3. - ()3. - -
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19. 1. Key Drop 2. 3. 4. (, ) 1 (1/18 ~ 1/27)Make a Guest into the Owner
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19. 1. Front Desk (, )2. ( ) 2 (1/28 ~ 2/3)4. ()Make a Guest into the Owner3. ( )
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19. 1. (, , )2. (, ) 3 (2/4 ~ 2/10)Make a Guest into the Owner
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19. 1. 2. Thank You Letter3. 4 (2/11 ~ 2/29)Make a Guest into the Owner
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00 0 Return Guest Make a Guest into the Owner
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Have a nice day! ( ) ( ) (3) 25 (5) (, ) (, , )
( ) 7(, ), , , (, , ), , , , (KPI), EBS TV (30)
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C P : 019-638-6905E-mail: [email protected]
