IBM Lotus News, Social Business

Vladislav Tatarincev vlaad@cyone.lv Member of the board

SIA “CYONE”

Agenda •  IBM Lotus Notes Jaunumi •  IBM Connections – Vladislavs Tatarincevs (CYONE) ~ 1,5h

vlaad@cyone.lv •  Partraukums •  IBM Verse (Social Mail Next) 1-1,5h �

- Dmitry Shpil (IBM) shpil.dmitry@ru.ibm.com - Andrzej Olsztynski (IBM) Andrzej.Olsztynski@pl.ibm.com

Company “CYONE” CYONE [Saione] – abbreviation from CYber ONE(unit) •  Company founded in - 2006 •  Competence area

–  IBM Lotus, IBM Tivoli, Identity Management, MDM –  Citrix (Server and workstation virtualization) –  Training (IBM, Citrix) –  IBM Premier Business Partner –  Citrix Silver Advisor Partner

•  Employee experience in IBM technologies from 1998.

•  IBM Premier Business Partner

•  Professional team: -  Certified Lotus Domino Administrators (4.x,5.x,6.x,6.5,7.x,8.x,8.5.x,9.0)

-  Tivoli Certified Professional (Tivoli Directory Integrator) -  IBM DB2, Oracle DBA -  IBM Certified Instructor (Lotus Domino 6.x, 7.x, 8.x, 8.5) -  Citrix Certified Administrators -  CoAuthored 3 IBM Redbooks.

-  Optimizing Domino Administration -  Domino 8.5 Deployment Guide -  Lotus Traveler Deployment Guide

Lotus Notes 25 Years!

200 millions customers!!! Lotus Notes encryption – never hacked

•  Positive tendency in Baltic market •  More clients migrate from to IBM Lotus •  9% IBM Lotus grows in 2013 •  ~Lotus license 500% more cost efficient than

Microsoft (Company 800 users, cluster, sametime)

IBM Lotus Notes Licenses •  1. Express < 1000 users, 1 cluster (2 servers)

No Directory Assistance No Cluster Licensed only per User – 156EUR (servers are included at no additional charge)

•  2. Enterprise •  Licensed per Core/CPU + Per User •  3. CEO Bundle (Communication Enterprise Bundle Offer) •  Unlimited number of servers, clusters •  Per User Employee Price

IBM Express License – unlimited functionality, its IBM

What is in the Package (bonus) •  IBM Sametime 9 (Entry / Limited Use) – Chat and presence awareness •  IBM Tivoli Directory Integrator – Blue Glue (if source or destination is

Domino) •  IBM Lotus Mobile Connect – VPN client for IBM Lotus Traveler, IBM

iNotes (Server part should be purchased, but still nice bonus) •  IBM Connections Files and Profile •  IBM Traveler (if installed on top of licensed IBM Domino server) •  IBM Global Workbench – Localization software •  IBM Sametime Proxy – Sametime Enable custom systems (Jira, etc))

IBM Traveler •  Single app for iOS (Mail, Calendar, ToDo,

OOO, Encryption) – tested now, arriving soon •  Integration with MDM •  One application (integrated with Sametime,

Connections) – small office in your hands

New Traveler�Arriving 2015.Jan-Feb�Support for MDM �Powered by Analyics �Fast Search �Search in mail and archive�

IBM Traveler Support for MDM •  Citrix XenMobile •  IBM Maas 360

Workspace is still available

9.0.1 Discover Page

Discover Page in Notes 9 Discover Page in Notes 9 •  Fully customized •  HTML file •  Company Logos, colours •  Controlled by policies •  We can help you to make customer welcome screen

Social networks

Every 60 seconds

Every organization have this challenge: 1. How to make communication effective between employees 2. Employees happy with their work

–  It is not about the money – Question of attitude to the work results

Information overload -3V •  Volume •  Variety •  Velocity

•  1 from 3 managers makes decision that is bases on unreliable data •  56% of employees feel overloaded with information •  60% understand they should process faster, and process information

faster •  83% want to be better then competitors

Japan After WW2

Japan in 1980 (after 30 years)

•  Japan was agriculture country before WW2, best high-tech in early 70ies, 80ies

•  Paid huge contribution after losing war, after 20-30 years became one of the best economies in the world!!!

•  They Build Skyscrapers in area of earthquakes •  They live where tsunami is often •  They build airports in Ocean, because no �

land

Secret of Japan Success

Toyota KaiZen approach •  KaiZen – employee (including management) should

work AND constantly improve process for better result •  Motorolla/GE Six Sigma® (99,99966%) •  60% of companies who addoptet KaiZen/Six Sigma®

entered Fortune 500 (Top 500 companies of the world) •  ISO 13053-1:2011, ISO 13053-2:2011

KAIZEN KaiZen – Work and personal attitude approach (Implemented by Toyota after WWII) •  Focus on client – make them happy •  Constant change and innovation •  Accept problems, open way to discuss problems (if no problems

located, futher improvements are not possible) •  Openness – people work together as one (opposite to department,

offices, rooms ) •  Engage people – Financial results not most important, people

should like what they do, add value to client •  Horizontal growth – employee experience should be shared and

become company experience

KAIZEN •  Self-improvement – employee should define what he is

responsible, what others are responsible, and start with solving problems he in his area of responsibility

•  Information – every employee should be informed what is happening in company

•  Delegation – rotation and cross experience of employees makes delegation possible, thus helping whole process

•  Manage – Make plan, compare plan with result •  Analysis – analyze company facts, make decisions on

trusted information

Implementation of KaiZen will result in: •  Keep existing clients •  Get more clients •  More revenue •  More satisfied client •  Satisfied and happy employees

•  Employee satisfaction tests AABYHXCSSERYUUER HYRTEEJKERIUYRREE

•  3 groups – Named and reviewed – Unnamed and unreviewed –  Schredered http://www.ted.com/talks/dan_ariely_what_makes_us_feel_good_about_our_work?language=en

Satisfaction of 3 groups

Kaizen again

•  Eliminate incidents cause (repeating) •  Implement quality check as soon as possible

(checking does not mean quality) •  Standardization – Method to keep and

improve results

Actors Studio of Kevin Spacey Finds and filters talents via social web •  Filter •  Vote •  Find talents

Joseph Gordon-Levitt •  Hollywood actor •  hitRECord story http://www.hitrecord.org/records/655204 Poem, animation, music made by different people who collaborated over website

•  Preparation of merge for two banks (story) •  Development that was done by

programmer, with no feedback for weeks… (story)

Shared from http://www.ted.com/talks/dan_ariely_what_makes_us_feel_good_about_our_work.html

IBM Redbook residency experience www.redbooks.ibm.com Different books about Hardware,software written by professionals for other professionals -  8 -12 weeks marathon -  4-7 people work from different parts of the world,

use Lotus Notes Databases/IBM Connections -  Telco (voice, email, offline work, screen sharing,

recording)

Social Network

Why Social? •  People overloaded with information •  Employee replacement is 200% of annual salary •  OnBoarding of employee takes 2-4 month, complete onboarding

is finished in 2 years. •  Knowledge in 1 person head is not as effective as group

(improved, shared, tuned) •  Employees need feedback (no feedback->Not Satisfaction, no

satisfaction->less effective and people quit jobs)

IBM Connections 5.0

HOME

Ideation Blog

Wiki

Wiki 2

Wiki 3

Wiki 4

Activities

Jira integration (Domino, Exchange)

Search, Search, Search

Users can Works on Phones/Tablets

Whats new in IBM Connections 5.0 •  External Users are for free – Communicate without

borders, collaborate with clients, suppliers. Community is perfect for agile Project Management

•  File Sync (files available across all devices, even offline) •  Media Gallery for Video/Media files •  File Preview (before download) •  Feeds (RSS Feeds can pull information and make Live,

Dinamic page) (Any Notes DB can be RSS Source) •  Wiki as Feed

Examples of IBM Connections •  Telco Company with Phone resell network (real story) •  Hospital or health sector (real story) •  Insurance Company (real story) •  Bank (management sharing law changes in different

countries, making investment decisions by Private Community) – real story

•  Any example from audience?

How to try Connections? 1a. On Premise installation 1b. Cloud SmartCloud – 90 day demo 2. Limited offer – 1 Year full license IBM Cloud CYONE has knowledge in Adoption (process of putting business needs of company on top of IBM Connections functionality) Files and Profiles available now, in Your Lotus Notes License

KAIZEN KaiZen – Work and personal attitude approach (Implemented by Toyota after WWII) •  Focus on client – make them happy (Wiki, Communities, Profiles) •  Constant change and innovation (Communities, Blogs, Ideation

Blog) •  Accept problems, open way to discuss problems (if no problems located,

further improvements are not possible) (Forums) •  Openness – people work together as one (opposite to department, offices,

rooms ) – Communities, Profiles, Files, Status Updates •  Engage people – Financial results not most important, people should like

what they do, add value to client (Feedback on what they do ) •  Horizontal growth – employee experience should be shared and become

company experience (Blogs, Ideation Blog)

KAIZEN •  Self-improvement – employee should define what he is

responsible, what others are responsible, and start with solving problems he in his area of responsibility(Communities, Blogs, Status Updates)

•  Information – every employee should be informed what is happening in company – HomePage, Company New Community

•  Delegation – rotation and cross experience of employees makes delegation possible, thus helping whole process

•  Manage – Make plan, compare plan with result (Activites) •  Analysis – analyze company facts, make decisions on trusted

information (Likes, Comments, Ideation Blog)

COMPANY WANT TO BE MORE PRODUCTIVE AND MORE SUCCESSFUL �

IBM CONNECTIONS CAN MAKE YOUR COMPANY WORK MORE EFFICIENT IF …

Several Banks in LV Energy Company in Baltics 2 insurance companies in Baltics 1 Telco Many more commercial

8/10 largest banks use IBM Connections 12 largest Telco using IBM Connections 500 government organizations from G8 countries use IBM Connections

Questions?

Thank you