UNIT ONE: RECEIVING GUESTS

Selinas story

Selinaslow slow

comeSelina

Take your time!!

What to do

Greeting

Offering

Help

Asking Preference

Asking other

needs

Greeting

Good morning/Good afternoon/Good evening

Welcome to ().

Offering help

May/Can I help you?

Can I please have your () ?

Asking preference

What /Which () are you looking for? Are you looking for something particular? What would you like to see/eat/buy?

Asking other needs

Is there anything else I can do for you? Is that all for you?

Waiter Good evening! Welcome to Marys House.

Consumer Good evening!Waiter Here is the menu. Todays special is grilled beef. Take your time,

and let me know when you are ready to order.

Consumer OK.Waiter Well. What would you like to order?

Consumer My wife wants the pork chop with rice and Id like beef noodles.

Waiter Would you like something to drink?

Consumer Two glasses of orange juice, please.

Waiter Is there anything else I can do for you?

Consumer Thats all.Waiter So, you have ordered one pork chop with rice, one order of beef

noodles and two glasses of orange juice.

Consumer Thats right.

Waiter Your meals will be served for you right away. If you needanything else, I will be right at the counter.

Consumer Thanks a lot.

Receptionist Good afternoon, sir.Patient Good afternoon.Receptionist May I help you?Patient Yes, I would like to make an appointment.

Receptionist OK. Is this your first visit here?Patient Yes.Receptionist Then, I would like you to fill out this form.

Patient Sure. Thank you.

Receptionist Which department do you want to visit?

Patient I want to see Dr. Johnson Oxford in Dermatology.

Receptionist Can I have your ID card, health insurance IC card and one hundred dollars please?

Patient Here you are.

Receptionist Please wait a minute. Your appointment number is 20. Please wait in front of Room 206.

Patient Thank you very much.