8/3/2019 nvb2

1/39

Nonverbal Communication

y Communication that does not

involves speech or words

y Process of communicating

through sending and receivingwordless message thatincludes overall body language.

8/3/2019 nvb2

2/39

Video

8/3/2019 nvb2

3/39

Functions of Nonverbal Communication

Complementing

Contradicting

Repeating

Regulating

Substituting

Accenting

8/3/2019 nvb2

4/39

Kinesics Language

y Consists of gestures, facialexpressions, posture andeye contact.

y Examples: the way people

walk, how they stand, andtheir facial features.

y The color of people's skinmay even show how theyfeel.

8/3/2019 nvb2

5/39

GESTURES

Deliberate movements or signalsmade to convey something to anotherperson.

Allow individuals to communicate a varietyof feelings and thoughts, from contemptand hostility to approval and affection.

Examples : thumbs up sign, handshakes,waving, waving of hands and pointing

fingers to the object we want as well asraising certain fingers to say something.

Okay sign

The ILY sign,

"I Love You

8/3/2019 nvb2

6/39

Examples

8/3/2019 nvb2

7/39

8/3/2019 nvb2

8/39

8

What does this symbol means to you?

y In the United States it is asymbol for good job

y

InG

ermany the number oney In Japan the number five

y In Ghana an insult

y In Malaysia the thumb is

used to point rather than afinger

8/3/2019 nvb2

9/39

BodyPostures

y Used to determine a participants degreeof attention or involvement, thedifference in status betweencommunicators, and the level of

fondness a person has for the othercommunicator.

8/3/2019 nvb2

10/39

8/3/2019 nvb2

11/39

8/3/2019 nvb2

12/39

FACIAL EXPRESSIONS

y One or more motions or positions of the muscles of the face.

y Facial expressions are used to depict happiness, sadness fearor anger .

y Example: frowning, smiling, arching of eyebrows andgiggling

y smiling reveals happiness, in some cultures it also is used tomask sadness or to hide embarrassment.

8/3/2019 nvb2

13/39

8/3/2019 nvb2

14/39

Eye Contact

o A person's eyes reveal muchabout how they are feeling, or

what they are thinking.

o Important in maintaining theflow of conversation and forgauging the other personsresponse.

8/3/2019 nvb2

15/39

o Staring indicates emotions such as interest orhostility.

o Blink rate can reveal how nervous or at ease a

person may be.

8/3/2019 nvb2

16/39

Eye contact Interpretation

Glancing sideways Shows romantic interest, flirting in a subtleway

Glancing for a prolonged period of time,intermittently but repetitively

Sexual attraction, lust if in the distanceinterest in the conversation if face to facewhile one of you is talking

Staring hard without interruption at all invasive and threatening (usuallyaccompanied by small pupils)

Avoiding gaze could be lying, or feeling guilty oruncomfortable about the subject discussed

Gazing regularly open to communicate with you

Prolonged blinking (as if blinking in slowmotion)

losing interest (or feeling very sleepy )- oftenaccompanied by a raised eyebrow.

Excessive blinking showing romantic interest (if their pupilsare dilated) sign of stresscould be lying

Rolling the eyes upwards disagreement (or exasperation if very obvious)

8/3/2019 nvb2

17/39

Video

8/3/2019 nvb2

18/39

APPEARANCE

y Clothes, makeup, accessories, hairstyle, choice ofcolors, uniforms and personal grooming usuallyoffer signals relating to persons individuality,status, wealth, occupation and even attractiveness.

8/3/2019 nvb2

19/39

y Clothing also symbolizes ones cultural background.

8/3/2019 nvb2

20/39

People we find attractive areperceived as more credible,

sociable, successful, interesting,sensitive, kind and popular.

8/3/2019 nvb2

21/39

Different colors of clothing can evokedifferent moods.

21

Yellow cheersandelevates moods

Red excitesandstimulates

Blue comfortsandsoothes

In someculturesblack suggestsmourning

In somecultures

white suggestspurity

8/3/2019 nvb2

22/39

HAPTICS LANGUAGE

y Use of "Touch" Language

y Basic message of touch is toaffect or control protect,support, disapprove (i.e. hug,

kiss, hit, kick).

8/3/2019 nvb2

23/39

yA symbol of status andcontrol.

y Example: handshake.

8/3/2019 nvb2

24/39

PARALANGUAGE

Volume

Pitch

Voicequality

Intonation

Rate

Stress

8/3/2019 nvb2

25/39

Stress Examples: How does meaning change in thefollowing sentence by stressing different words?

yIlike him very much.y Meaning: You like him, not the other person.

y

I like himvery much.y Meaning: It is that guy you like, not someone else.

y I like him very much.

y Meaning: You have very strong feelings.

8/3/2019 nvb2

26/39

Chart of Feelings.

Feeling Volume Pace Pitch

Anger Loud Fast High

Joy Loud Fast High

Sadness Soft Slow Low

8/3/2019 nvb2

27/39

Paralanguage

Vocal characterizers

Laugh

Cry

Yell

Moan

Whine Belch

Whisper

Snoring

Groan

Yawn

Sucking

Sneezing

Sigh

Hiccups

Vocal segregatesun-huhShh

Uh

Ooh

Mmmh

HummEh

Mah

Lah

Silent pauses

8/3/2019 nvb2

28/39

Paralanguage

Voice Qualities

Pitch

Vocal lip control

Articulation control

Tempo

Rhythm control

Resonance

yVocal qualifiers

Volume(intensity)

PitchRhythm

Tempo

Tone

8/3/2019 nvb2

29/39

PROXEMICS LANGUAGE

8/3/2019 nvb2

30/39

Intimate space (0-18 inches)

y Embracing, touching or whispering

y If a stranger comes into this space,we feel invaded.

8/3/2019 nvb2

31/39

Personal space (18 inches to 4 feet)

y Interactions among good friends orfamily members

y Personal Space at Work:Your office,

your desk or a table in the cafeteria thatyou sit at regularly

8/3/2019 nvb2

32/39

Social space(4-12 feet)32

Mostly for formal interactionpurposes

Examples: Interactions among

business partners, talking withcustomers and small groupdiscussion

8/3/2019 nvb2

33/39

Public space (beyond 12 feet)

This distance is rarely used by most people.

Generally only used by people such as teachers, ministers,politicians, public speakers, etc

Examples: Public speaking & teaching a class

8/3/2019 nvb2

34/39

Which space does this action occurs?

8/3/2019 nvb2

35/39

TIME LANGUAGE(Chronemics)

y Time language- How we givemeaning to time communication withothers.

y Examples:

How do you manage your time?

y Monochronic people tend to viewtime as linear and always movingahead.

y Polychronic people have a moreindefinite view of time.

8/3/2019 nvb2

36/39

The POSITIVE IMPACTS of non-verbal communication are:

You can communicate withsomeone who is hard in

hearing or deaf.

You can communicate at placewhere you are supposed to

maintain silence.

You can communicatesomething which you don't

want others to hear or listento.

You can communicate if youare far away from a person.The person can see but not

hear you.

Non-verbal communicationmakes conversation short and

brief.

You can save on time and useit as a tool to communicate

with people who don'tunderstand your language.

8/3/2019 nvb2

37/39

8/3/2019 nvb2

38/39

Bibliography

y http://www.ehow.com/info_8791437_human-language-vs-animal-communication.html

y http://en.wikipedia.org/wiki/Animal_communication

y

http://en.wikipedia.org/wiki/Human_languagey http://en.wikipedia.org/wiki/Natural_language

y http://en.wikipedia.org/wiki/Constructed_language

y http://en.wikipedia.org/wiki/Animal_communication#F

orms_of_communicationy http://clas.mq.edu.au/animal_communication/index.ht

ml

8/3/2019 nvb2

39/39

The NEGATIVE IMPACTS of non-verbal communication are:

Can notcreate animpression

upon people/listeners.

Not everybodyprefers tocommunicatethrough non-verbalcommunication.

Lessinfluential

and can notbe used

everywhere.

You can nothave long

conversation.

Can not discuss

the particularsofyour

message

Can not beused as a

public tool forcommunication

Difficult tounderstand andrequires a lot of

repetitions.