Contact

Address

11601 4th St. N Apt 208

Saint Petersburg, FL 33716.

E-mail

Lorenrobinson428@gmail.com

Phone

609-941-7024

IT and Numeracy

Proficient in MS office, Python, HTML, Github, Cloud9, Slack, Microsoft SharePoint

Adobe FrameMaker and Adobe Acrobat

Efficient in analytical and

numerical problem solving

techniques.

Personal Skills

Time management

Proactive and assertive

Flexible & approachable

Skills

Leadership Problem solving Teamwork Responsibilities Organizing Planning Management

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LOREN E. ROBINSON

PROFILE

CAREER SPECIFICS

An energetic, motivated and highly dynamic person with strong working skills and a broad

range of hands-on and theoretical experience ranging in many areas. Adept at providing

support and developing new processes through ongoing work, defect resolution and

enhancement solutions. Expert in completing demanding assignments within crucial

timelines. Highly articulate, demonstrating excellent interpersonal skills. Strong management

skills and methodical aptitude with an innate ability in decision-making, coordinating and

synthesize data.

01/2013 - Present Transamerica: Insurance Processor, Customer Service Advisor and Trainer

Lead 11 of my co-workers on how to complete their employment development plans and coached them on how to create S.M.A.R.T (Specific, Measurable, Attainable, Realistic, Time-Bound) goals.

Exceptional interpersonal communicator that collaborates effectively with several departments including Legal and the Accounting department.

Collaborated with my team members to design, innovate and update the SharePoint website to make it more user friendly.

Helped with the transition of Policy Owners Services work from the Exton, PA to the Saint Petersburg, FL office by training 11 team members on how to work efficiently

and with high quality. Improve system processes and procedures by making them less complex and

more clear and concise. 02/2007 to 01/2013 Transamerica: Customer Retention Specialist and Team Coach

Coached 35 co-workers on how to turn customer complaints into an opportunity to solve problems

And execute effective solutions. Used my persuasion skills to retain customers that were dissatisfied with their

insurance policies. Promptly answered customers’ questions about billing by researching their

payment history and the status of their policy. Shared and implemented my ideas on how to enhance the customer experience.

Relevant Coursework

Technical Writing 101 at www.udemy.com Learned how to write different kinds of technical documents such as reference manuals, and user guides, in many different kinds of formats. I wrote a GitHub user guide in the course.

Technical Writing: Master Your Writing Career at www.udemy.com Learned the fundamentals of technical writing.

Become a Business Analyst Course at www.udemy.com Programming in Python Course at www.thinkful.com

Completed Python programming projects. Learned how to write concise Python code from an Experienced Software Developer.

Introduction to Python Programming Course at www.udemy.com FrameMaker 10 Essential Training at www.lynda.com Acrobat 9 Pro Essential Training at www.lynda.com

LOMA (Life Office Management Association) 281: Meeting Customer Needs with Insurance and Annuities and 291: Improving the Bottom Line: Insurance Company

Operations I earned my FLMI Level 1 Insurance Fundamentals certificate designation for LOMA. The coursework deepened my knowledge about the insurance industry.

08/2002 to 05/2005 Ohio Wesleyan University, Delaware, OH B.A. in English

Effectively sorted out each issue and coordinated/organized to get the solutions

effectively. Expertise in performing documentation functions mainly, developing and

formatting the technical content in prescribed format. Familiar with the technical jargons and basic technical concepts that help me

understand how to install and operate a system. Skilled at considering the perspectives of laymen and professionals while

developing technical content. Excellent command over English language that allows to write content in an easy

to understand manner. Cultivating the companies’ reputation in the market & with customers & suppliers. Prepared and implemented strategies streamlining existing work-flows in order to

increase efficiency. Excellent spelling, proofreading and computer skills. Ability to maintain confidentiality. Excellent working knowledge of all Microsoft Office packages. Ability to manage multiple projects simultaneously and under pressure. Provided a stabilizing influence and promoted an excellent environment

conducive to increasing efficiency, enhancing quality and strengthening financial results.

Participated and contributed equally while working in a group for projects at work. Understanding the entire project from every group member’s point of view,

explaining my thoughts on the project to the entire group making sure all of them understand it. Co-writing the report and then co-presenting it making sure to convey the idea of my group effectively to the audience.

Ability to get on with all levels of people and possess strong relationship building skills. Built effective personal relationships and networks within the team, which

contributed towards achieving organizational and team successes.

Able to continuously meet targets and surpass expectations. Strong organizational, administrative and analytical skills. Able to develop, coordinate, delegate and plan work activities. Improving margins and maintaining a high quality service to clients. Articulate and well presented. Having the necessary drive and enthusiasm required for a tough competitive industry. Quick learner, possess a broad range of experience, highly motivated, and have

the ability to work in structured and unstructured environments and Initiating career awareness and self-monitoring on my overall progress.

The above details are true and accurate to the best of my knowledge. Given the opportunity, I will discharge my services to the best of your satisfaction.

Communication

Dealing professionally with a wide range of people including senior management, senior engineers, executives, etc. Employed appropriate and often innovative solutions to increase communication while using time efficiently to track progress and meet goals. Fluency in written and spoken English.

Expertise

Forward planning Technical writing Driving performance Implementing plans Office management Administrative support Minute taking Report writing Presentations Diary management Proficient communicator Market intelligence Customer Focus

Interest

Keeping up-to-date with the

technological developments in

writing, management and various

other fields.

Reference Available on

Request

LEADERSHIP, PROBLEM SOLVING & RESPONSIBILITY

TEAM-WORK

ORGANIZING, PLANNING & MANAGEMENT

EDUCATION

Loren E. Robinson .......................................................................