1. 1. K nng m phn Ngi thc hin: Nguyn Th Thy. Gmail: nthuy.hr@gmail.com Blog: nthuyhr.blogspot.com
2. 2. 1.nh ngha m phn m phn : + L hnh vi qu trnh + Cc bn trao i tho lun + V mii quan tm chung, nhng im bt ng + Nhm n mt tha thun thng nht + Xy dng mi quan h lu di
3. 3. Qu trnh m phn mi trng m phn nh hng Trao i thng tin Quyt nh
4. 4. Cc kiu m phn Da trn kt qu m phn thng thua Quan nim nh mt cuc chin. Mt bn t c li ch,mt bn khng Tim n nguy c trc trc khi thc hin.
5. 5. Da trn kt qu m hn thua thua Khng t c kt qu cho c 2 bn Mt thi gian, tn ph, khng mang li li ch. Ngoi mong mun ca cc bn.
6. 6. Ngoi ra da vo phong cch v m hnh ta c th chia m phn thnh : 1. m phn mm. + Coi i tc nh bn b + Nhng b + D thay i l trng + Chp nhn thit + C gng t tha thun 2. m phn cng: + Coi i tc nh ch th + p i tc nhng b + Bm cht lp trng. + i li ch n phng + C gi lp trng.
7. 7. Mc ch ca m phn. Tm mt gii php co th chp nhn c cho c hai bn, v mang lai cho c hai bn cm gic chin thng sau cuc am phn.
8. 8. Nhng li thng gp trong m phn + Bc vao am phn vi u oc thiu minh mn + Khng bit i tc ai la ngi co quyn quyt nh + Khng bit im manh ca mnh la g va s dng no nh th no + Bc vao am phn vi mc ch chung chung + Khng xut nhng quan im va l l co gi tr + Khng kim soat cc yu t tng nh khng quan trng nh thi gian va trt t ca cc vn + Khng cho bn kia a ra ngh trc + B qua thi gian va a im nh la 1 v kh trong am phn. + T b khi cuc am phn dng nh i n ch b tc + Khng bit kt thc ng lc
9. 9. Hu ht cc cuc am phn mc nhng li ny thng khng c hiu qu.
10. 10. Nhng im c bn trnh li thng thng + Khng ngt li bn kia. Noi t va tch cc nghe + t cc cu hi m co mc ch tao s hiu bit + S dng ch gii, nhng bnh lun hai hc va tch cc + S dng vic ngng am phn kim soat c ni b + Lp 1 mc tiu r rang, c th va thc t trc khi am phn + Tom tt thng xuyn + Lit k nhng im cn gii thch va nhng im hiu + Trnh dng nhng ngn ng yu + Khng ch trch bn kia. Tm ra nhng im chung ca c 2 bn i n tha thun + Trnh chc tc + Trnh a ra qu nhiu l do cho ngh ca mnh. + Trnh bc l cm xc bt pht, khin trch, cng kch hay ch nhao c nhn.
11. 11. Nguyn tc thnh cng trong am phn + am phn la mt vic t nguyn + Phi co t nht mt trong cc bn mun thay i tha thun hin tai va tin rng s at c mong mun o. + Ch xy ra khi cc bn cng hiu rng nhng quyt nh c hnh thanh trn c s tha thun chung ch khng phi la quyt nh n phng + Thi gian la mt trong nhng yu t quyt nh trong am phn + Cuc am phn thanh cng la cuc am phn co cc bn cng at c mong mun trong pham vi nao o + Phm cht, nng lc, k nng, thi va tnh cm ca nhng ngi trn ban am phn co nh hng quyt nh n tin trnh am phn.
12. 12. Kt lun Suy cho cng c cuc i ta l mt chui nhng cuc am phn. Vy tai sao ta khng t bin mnh thnh nhng nh am phn ta c th t quyt nh nhng thnh cng ca cuc i mnh.
13. 13. Cm n bn theo di slide ny. Chc bn may mn!