IGG Agenda 26th March 2014 - RMDS · PDF filePostal Codes -DCENR briefing to ... SAP systems...

Retail Market Design Service 25 March, 2014

IGG Agenda 26th March 2014

Minutes from Previous IGG Meeting 14:00 – 14:05

Review of Action Items 14:05 – 14:15

CER Update 14:15 – 14:30

Gemserv Update 14:30 – 14:45

MRSO Update 14:45 – 15:00

ESB Networks Update 15:00 – 15:20

Retail Market Design Service Update 15:20 – 15:30

AOB 15:30 – 15:40

Next Steps 15:40 – 15:45


Minutes

Minutes from IGG meeting 29th January 2014

For Approval today

Retail Market Design Service 25 March 2014

IGG Action Items

Updated IGG Action List issued in advance of meeting

Actions closed since last IGG meeting: 10 IGG Actions carried forward: 3


IGG Actions Carried Forward

AP No. Title Org.

Assigned to Date Due Date Raised

838 LTNA: Access Problems - CER to internally discuss the charging structure for disconnection CER 10/04/2013 13/02/2013

869

Deemed Contracts: CER to Revert with estimated timelines for implementation. CER to confirm process & dates for consultation on Deemed Agreements. CER 11/09/2013 14/08/2013

878 Debt Flagging- CER to discuss Suppliers concerns and revert back. Action updated removing association of this action with PAYG CER 29/01/2014 16/10/2013

CER Update

Industry Governance Group

26th March 2014

Retail Market Assurance Services for the Irish Electricity Market

Peter Varley Consultancy

IGG 26th March 2014

Assurance Activity Update Business As Usual (RMDS)

• Market Assurance – Assurance reports for two new Self-Suppliers

presented to CER and approved; – Assurance reports for one new Demand Side Unit

presented to CER and approved; – Assurance for an existing Large Supplier entering the

PrePayment sector - report approved by CER; – Assurance considerations for a change of ownership

submitted to CER, awaiting approval.

Gemserv 7


• Market Assurance (ctd.) – Assurance commenced for an existing Small

Supplier to enter the Unmetered sector and to be reclassified as a Large Supplier;

– Assurance commenced for a new Small Supplier.

Gemserv 8


• MCR1137 – Questionnaire prepared and circulated to ESBN and

all Suppliers; – All responses received; – Testing report received; – Assurance Report prepared and submitted to CER.

Gemserv 9

• 2014 Non-Schema Release – Assurance Approach presented at Conf. Call and

subsequently approved.

H & SP Project P.I.R (Phase 2) Questionnaire

• Review completed and presented to IGG previously;

• Request for further analysis and report; • Report presented to CER, just approved.

Gemserv 10

H & SP Project P.I.R (Phase 2) Communications Problems Review

• Review completed; • Report presented to CER and approved for

wider circulation; • Report distributed by the RMDS.

Gemserv 11

Thank You

Peter Varley Consultancy¦Assurance T: +44 (0) 20 7090 1036 E: [email protected] W: www.gemserv.com

MRSO Update Gerry Halligan

26 March 2014

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Market Message 010

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Market Message 105L

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COS in-progress 24th March 2014 – 8,085

•Reviewed Monthly

•Suppliers notified of individual switches outstanding and reason

•Switch outstanding for Energisation or Token Meter Removal, will not time-out

•Contact Customer or submit cancellation

•20 Switches held due to an existing Open Service Order

Oct 2013 4

Nov 2013 11

Dec 2013 1

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COS and CoLE

Month Explicit CoLE

Inferred CoLE

Total CoLE

Total 010

% Explicit CoLE

% Total CoLE

Dec-13 3,797 4,236 8,033 19,063 20% 42%

Jan-14 4,290 4,966 9,256 24,339 18% 38%

Feb-14 4,668 6,004 10,672 27,531 17% 39%

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Registration Rejections %

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Debt Flagging

Dec-13 Jan-14 Feb-14

Total MPRNs received 602 635 587

Total inferred CoLEs returned to outgoing supplier 247 238 225

Returned for other reason to outgoing supplier (invalid MPRN, switch completed, explicit CoLE)

29 41 34

Valid Debt Flags issued to gaining supplier 326 356 328

Total cancelled 58 69 91

Valid Debt Flags as % of total COS 1.8% 2.0% 1.5%

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Debt Flagging

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Disputed Reads

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Total Withdrawal of 310 reads for all Suppliers

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Objections – Erroneous Transfers

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Objections

Dec-13 Jan-14 Feb-14

No. of Objections 47 94 113 Cancellations from Objections 33 77 83 Objection emails to MRSO 12 11 16 Reasons:

Uncontactable by phone 4 1 5 Written communication 2 - 1

COS confirmed 6 9 9 Other - 1 1

Escalation emails 4 3 3

26th March 2014

ESB Networks Update

Carmel O’Connor

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Prepayment Meter Stats

Keypad Meter Stats

● Total installed up to 24/3/2014 : 46,469

● Total installed in 2014 up to 24/3/2014 : 4,477

Token Meter Stats

● Total installed up to 1 March 2014 : 14,105

● Token Meter Removed calls for Jan & Feb 2014 : 997

● Token Meter Exchange calls for Jan & Feb 2014 : 62

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Postal Codes

- DCENR briefing to Semi States on 22 Jan 2014

- Gerry Brady of CSO is on an Inter departmental group and may be a good point of contact to organise a briefing for Suppliers

- ESB have a rep on a Steering Group

- High level plan is to deliver first tranche of postcodes in April 2015 using a postcode that will be unique at letter-box level and have a format A65 B2CD

- ESB have just started a high level scoping exercise with internal design authorities to ascertain impact on ESB systems & overall approach

- Primary (enterprise systems) being investigated – these would include ESB SAP systems

- Secondary systems have yet to be fully identified and investigated

- There is a view that primary systems should be ready for April 2015

- As yet there has been no engagement with ESB Networks, all work to date has been at high level

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Long Term Non Access

• Long Term Non Access is an issue for all of us – Networks, Suppliers and Customers

• LTNA can lead to over or under billing of customers due to poor estimates from lack of up to date readings

• Under billing can lead to distress for customers, complaints to CER, penalty payments and debt write off

• Regulatory requirement – 1 actual reading per annum (via meter reader or customer read)

• Recent LTNA Stats:

• Dec 2013 - 2,204,035 customers, 41,502 LTNA

• Feb 2014 - 2,198,093 customers, 42,303 LTNA

• Despite ESBN initiatives and suppliers looking for customer readings the LTNA figure is growing

• ESBN issue LTNA letters after 5 and 12 estimates - since October 2013 letters go out to all customers not just those with indoor meters

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Long Term Non Access

• ESBN also trialling texting customers with LTNA issues where they just reply back to the text

• Reports issue quarterly to Suppliers, now complete with the estimate count to indicate how many billing periods have been based on estimate

• We ask Suppliers to check that they have no more recent readings etc. We get very little or no response. Can suppliers do more

• Are ESBN receiving all customer readings received

• Are suppliers sending their own LTNA letters

• Are suppliers in contact with customers being billed for years with estimated readings

• Prepay Meter Issue - from dealing with customers, LTNA letters and replies to text messages, customers seem to be under the impression that these meters do not require a reading – they do.

• Suppliers, Customers and even ESBN NTs dealing with PPM customers need to know that readings are still required if a meter reader does not get access – for premises with hardship and lifestyle related PPMs

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ESBN Presentation to the IGG

Non Schema Market Release & Sundry Items

26th March 2014

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MCR1137 v2.0 Downloadable Meter Point Files to only show Billable Meters

Update

On Friday 12th March, ESB Networks provided the updated Meter Point Data Files to the Assurance Body and the requesting Supplier in accordance with the Assurance requirements of Gemserv.

The Go-Live date is planned for 10th April 2014 , subject to Market Assurance and CER approval.

For information

On foot of a query from a Supplier, ESBN confirmed to RMDS that the format of the file will not change and the data will remain in the same columns as before

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MCR1033 v3.0 Add Market Participant Business Reference to response Market Messages from ESB Networks

Planned Timelines

Inter-Participant Testing Window 5th – 22nd August 2014

Go-Live , No Outage is needed Wednesday 17th September 2014

Note

We are working on samples to present at the next IGG, for example multiple messages arriving into ESBN from a Supplier one after the other (eg multiple 016MM) and the consequences for the MPBREF on response Market Messages from ESB Networks

And for Information, we are currently drafting a new Market DR requesting that Suppliers ensure that they Submit only one active COLE 016MM for an MPRN.

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Other Sundry Updates

At the IGG on 10th April 2013 we advised you that

‘An item had come to light where reads that are provided on the 016MM are not being used in the CoLE process in certain circumstances viz.

The market process allows for any of the following fields on the 016MM

– Meter Register Sequence

– Meter Register Type

– Timeslot

However , if the timeslot is not populated on the 016 reads , and where readings are provided , these are not being used in the CoLE process’

Code correction for this defect will be worked on in tandem with MCR1033 timeline and is planned to be implemented on Wednesday 17th September

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Meter Works - 017 R/E message resulted in a D/E order being created

A Supplier alerted us of a problem they found where an 017MM is submitted with Meter Point Status Reason code E02 Re-Energise (NPA related) and which also has Change of Tenant/Legal Entity flag set to 1 : in this case the system should reject this with a 117R message. However the rejection message 117R is incorrectly not being triggered for these cases and instead the d/e order is being generated.

The market message guide for the 017MM describes the population of the Change of Tenant/Legal Entity flag with a rule that it shouldn’t be 1 for re-energisation (NPA related). The intended original design was along these lines and where there is a need to reenergise with a new customer following NPA then the 016 would be submitted after the re-energisation.

To prevent further problems until the code is corrected we requested the Supplier to look at not submitting 017MM with E02 and COT/COLE=1

Code correction for this defect is being worked on and will be ready in June and before the MCR1033 timeline , we will advise you of the Go-Live date closer to the time.

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2 Reads sent in one message to suppliers

BGE have raised a DRR to document this item and they have requested that a date to resolve this as soon as possible would be agreed .

Proposal

ESBN proposes to start work on code corrections after the MCR1033 timeline, and with a Go-Live circa March 2015

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Multi Site Configurations

Some MPRNs within the Central Market System are configured as Multi Sites which means that one Meter Point Address is associated with multiple premises. Examples are Apartment Blocks and Shopping Centres.

For these Multi Sites, once any 013MM is submitted by the Registered Supplier with a request for ESBN to change the Meter Point Address , should this request be accepted by ESBN then that meter point address change can affect all the premises within the umbrella of that Multi Site , and so many different 114MMs can issue from a single 013MM.

Where many 013MMs are submitted by the Registered Supplier and which are for different MPRNs within a single Multi Site, then each of those 013MM can affect all the premises within the umbrella of that Multi Site.

There can be many outbound 114MMs and each will issue to the registered Supplier of the MPRN even though the single 013MM that triggered them may have been sent in by a different Supplier.

This one to many configuration was ceased in 2006 however there remain in place those sites that were set up before that.

ESBN has put in place a manual process to stop accepting changes to the Meter Point Address on foot of 013MM and is considering how best to handle these sites in future

Thank You

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Retail Market Design Update

Aileen O Connor

RMDS


DR 1145 V1.0 – Market Design Process Diagrams – conversion from ARIS to document format

In 2013 a decision was made to exit from ARIS as BPM for Market Design.

The alternative option is to revert to the original format used by MOIP which is Word documents with embedded Visio diagrams.

Project will be delivered in stages and a new DR created for update of next batch of MPDs.

This version of DR 1145 is for the approval of 21 of the 41 MPDs. ARIS will continue to be updated until the project is finished or unless

otherwise agreed by MPs and approved by CER. As these MPDs are being drafted and converted there are some

corrections being identified – these are highlighted in the DR and also recorded in the History of Changes for each MPD.

At Today’s Meeting: Classification as RoI Specific at ReMCoWG Recommendation for Approval requested at IGG

Retail Market Design Service

DR 1145 V1.0 – Market Design Process Diagrams – conversion from ARIS to document format

25 March 2014

MPD No. Name 03 Objection & Cancellation 05 New NQH Metered Connection 09 De-Energisation 10 Re-Energise 12 Meter Problems & Damage 14 Reading Processing Non QH 15 Data Processing for QH Metering 17 Adjustments to Consumption 18 Special Read Request 19 Terminate Connection 20 Change of SSAC and/or Supplier Unit 22 Customer Data Request 23 Supplier Data Requests 24 Change to Customer Details 25 Change of Legal Entity 27 New Grouped MPRN

28 1.1 New Unmetered Grouped Connection

30 Change in Inventory for Technical Meter Point

31 Group Unmetered Data Processing

34 DUoS, Transaction & PSO Payment Process

35 Change of Metering NQH to QH

• 21 MPDs complete at this point

• Link to End to End diagram to be added once published

• Will be updated at Go

Live of new RMDS Website


Website Re-design

Market Calendar Moving to new Calendar Existing Calendar has documents for Market Forums back to 2005 No easy way of uploading existing content Link to old calendar will be left for as long as possible Proposal to update from 2011 for Go Live RMDS can access any archived documents if requested by MPs

Market Design Service Library As well as linking to current version of Market Design on ARIS,

website provides links to each release back to Version 5.1 in 2006 Proposal not to bring forward links to previous versions Only link to current version of Market Design on ARIS (10.2)

Retail Market Design Service

RoI Non Schema Impacting DR/MCR Status List

25 March, 2014

CR Name Request Description

Approved Release

2014 ApprovedIn

Progress On HoldRoI Specific 3 2 2 5

DR 1145Market Design Process Diagrams – conversion from ARIS to document format X

DR 1141 Supplier ID Validation on 260MM X

DR 1140 Incorporation of New RoI Postcodes into the Market Design X

MCR 1137 Downloadable Meter Point Files to only show Billable Meters X

MCR 1136 131 MM to be added to Messages Tab on Extranet X

MCR 1135Market Webservice as opposed to a Market Website to provide On-Demand Customer Information X X

MCR 1133 Working Practice for Grouped Unmetered Debt Flagging X

DR 1124Sending of MM116N only where Customer Name is Different on MM010 and MM016 X

MCR 1033Add Market Participant Business Reference to response Market Messages from ESB Networks X

DR 1001Increase number of days for a Customer Read for a COS to match the Supplier Cooling Off Period - 7 Working Days X

MCR 62 New rules for MPD 1 - CoS X


Updates

LTCA Interim Recommendation Report issued to CER 29/11 Key

Recommendation to engage an Independent External Auditor to assess the impact of Global Aggregation on Market Participants and make a determination on the requirements of an OSD.


Outages

29th/30th March SAP PI Outage Saturday 29th March from 08:00 until Sunday 30th March 18:00 Outbound MMs to ESBN will not be processed, they will be queued

and processed on resumption of normal services. No inbound messages from ESBN will be sent during the period of the outage.

13th April, Sunday

NRP/PI Site Switch Times 8am – 6pm


Outages

3rd Sunday of every Month

Pre-arranged slot for an outage on PI/NRP to carry out any maintenance work if required Approx. 3hr duration between 8am - midday If not required RMDS will notify MPs ESB Networks will not be able to process inbound and outbound

messages during this period This will only impact RoI (not NI suppliers) 20th April would be the next slot but has been confirmed as not

required


IGG Meeting

AOB


Next Steps Diary dates for next IGG meeting:

Wednesday 28th May 2014 - Dublin Dates included on Calendar of Events on RMDS website www.rmdservice.com

http://www.rmdservice.com/


Next Steps Diary Dates for next Conference Call: Wednesday 23rd April 2014 Dates included on Calendar of Events on

RMDS website www.rmdservice.com

Call details are as follows: LoCall: 0818 301 111

Local Access: +353-(0)1- 664 8888 Guest Passcode (Pin):167172

http://www.rmdservice.com/


Thank You

IGG Agenda 26th March 2014 - RMDS · PDF filePostal Codes -DCENR briefing to ... SAP systems...

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