What kind of problems do these guests have? Can you think of any other?

Listen to 5 conversations and match the guests with their problems.

Guest 1

Guest 2

Guest 3

Guest 4

Guest 5

Guest forgets razor and shaving cream

Sheets are dirty

Mini-bar is empty

Guest needs a hair dryer

Not enough hot water

No bulb in bedside lamp

More coat hangers are needed.

Source: Be my guest – unit 8

Language focusLanguage focus

The Present Perfect Passive is used when something needed to be done but wasn’t.

Examples:

• The bath hasn’t been cleaned.• The sheets haven’t been changed.

Make similar sentences• bed• carpet• floor• bin• shelves• wash-basin

• dust• make• clean• vaccuum• empty• sweep

The future with ‘will’ is used for a decision made at the moment of speaking.

I’ll send someone up right away.

I’ll see to it immediately.

I’ll contact housekeeping now.

I’ll get someone to bring some up.

To send a person to a room

To do something, to act

To call, tell, inform someone

To tell someone to do something

Complete the table with what you would say in response to the following complaints:

Watch the video and make a list of the problems the guests have and the receptionist’s replies.