1. 1. MPRL E&P
2. 2. () ( () ) MPRL E&P MOGE
3. 3. 2015 MPRL E&P Pte Ltd. All rights reserved. o o o o
4. 4. Grievance warrants action with no payment Individual(s) remain dissatisfied FT provides feedback to complainant Implement Present to Sr. Mgmt Negotiate /calculate /and agree FT provides feedback to complainant FT provides feedback to complainant Approve d Grievance report Incident happens FT goes on site, acknowledges and registers case MOGE/FT review and investigate FMs; Camp Volunteer MOGE/FT develop sug. solutions and informs CSR YO FT receives grievance FT/FM/MOGE address incident on-the-spot Grievance warrants no action Grievance warrants compens./ pymt only Grievance warrants action with payment FT provides feedback to complainant Closeout Closeout Implement Closeout Timeframe: 2 weeks Timeframe: generally 1-4 weeks Closeout Timeframe: generally 1-4 weeks Individual(s) satisfied 2015 MPRL E&P Pte Ltd. All rights reserved.
5. 5. Number of cases filed 36 Number of cases addressed 33 Average time to acknowledgement (days) Target 1-3 days 3 Average time to feedback (days) Target 14 days 16 Average duration to closure (days) Target 30 days 35 Average time to compensation (days) Target 7 days 9 % satisfied with process Target 50% 100 % satisfied with outcome Target 50% 100
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7. 7. 6/16/2015 MPRL E&P 7
8. 8. 6/16/2015 MPRL E&P 8
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10. 10. Closeout Form Case No./HSE Incident Report Number: ____________ 1. Close date: 2. Type of grievance resolution: a. No action b. Action only c. Action with compensation and/or payment d. Compensation and/or payment only 3. If action taken, summarize action taken: Completion date: 4. File Review Documents to be completed as relevant Yes No N/A Comments, if any Grievance Report GM Record Log Receipt of Information Crop Compensation Calculation Agreement Crop Compensation Receipt Letter requesting payment by MOGE FT Memo Meeting minutes Attach recorded meeting minutes to Appendix 6-A Evidentiary documentation (pictures, measurements, etc.) Attach pictures of implemented resolutions to Appendix 6-B 5. Meeting log Date Type of contact People involved Key issues discussed Decisions made 2015 MPRL E&P Pte Ltd. All rights reserved. GRM () % MPRL E&P GRM
11. 11. International Financial Corporation. 2009. Addressing grievances from project-affected communities: Guidance for projects and companies on designing grievance mechanisms. Washington, DC. Compliance Advisor/Ombudsman (CAO). Advisory note: A guide to designing and implementing grievance mechanisms for development projects. Accessed at www.cao- ombudsman.org/howwework/advisor/documents/implemgrieveng.pdf Rees, C. with Cahn, D., Sonnenberg, S. and Zandvliet, L. (2011) Piloting Principles for Effective CompanyStakeholder Grievance Mechanisms: A Report of Lessons Learned. CRSI Report No. 46, Corporate Social Responsibility Initiative (CSRI), Harvard Kennedy School, Cambridge, MA. Rees, C. and D. Vermijs (2008) Mapping Grievance Mechanisms in the Business and Human Rights Arena. CRSI Report No. 28. IPIECA. Community Grievance Mechanisms Toolkit. Available at http://www.ipieca.org/publication/community-grievance-mechanisms- toolbox