FIRWAN TEAMPACOOL.docx

8/16/2019 FIRWAN TEAMPACOOL.docx

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FIRWAN TEAMPACOOL SEKOLAH TINGGI ILMU KESEHATAN MUHAMMADIYAH BANJARMASIN

WELCOME TO MY BLOG

http://firwanintianur93.blogspot.co.id/http://firwanintianur93.blogspot.co.id/


2/26

Selasa, 09 April 2013

MAKALAH TENTANG ETIKA PELAYANAN PBLIK


3/26

BAB I

PENDAHULUAN

1.1 Latar Belakang

Is! "e#"a#$ e"i%a &ala' pela(a#a# p!)li% &i I#&*#esia

%!ra#$ &i)a+as seara l!as &a# "!#"a se)a$ai'a#a "er&apa" &i

#e$ara 'a-!, 'es%ip!# "ela+ &isa&ari )a+.a sala+ sa"!

%ele'a+a# &asar &ala' pela(a#a# p!)li% &i I#&*#esia a&ala+

'asala+ '*rali"as/ E"i%a seri#$ &ili+a" se)a$ai ele'e# (a#$

%!ra#$ )er%ai"a# &e#$a# &!#ia pela(a#a# p!)li%/ Pa&a+al, &ala'

li"era"!r "e#"a#$ pela(a#a# p!)li% &a# a&'i#is"rasi p!)li%, e"i%a

'er!pa%a# sala+ sa"! ele'e# (a#$ sa#$a" 'e#e#"!%a#

%ep!asa# p!)li% (a#$ &ila(a#i se%ali$!s %e)er+asila#

*r$a#isasi pela(a#a# p!)li% i"! se#&iri/

Ele'e# i#i +ar!s &iper+a"i%a# &ala' se"iap ase

pela(a#a# p!)li% '!lai &ari pe#(!s!#a# %e)i-a%a#

pela(a#a#, &esai# s"r!%"!r *r$a#isasi pela(a#a#, sa'pai

pa&a 'a#a-e'e# pela(a#a# !#"!% 'e#apai "!-!a# a%+ir &ari

pela(a#a# "erse)!"/ ala' %*#"e%s i#i, p!sa" per+a"ia#

&i"!-!%a# %epa&a a%"*r (a#$ "erli)a" &ala' se"iap

ase, "er'as!% %epe#"i#$a# a%"*r a%"*r "erse)!" apa%a+

para a%"*r "ela+ )e#ar)e#ar 'e#$!"a'a%a# %epe#"i#$a#

p!)li% &ia"as %epe#"i#$a#%epe#"i#$a# (a#$ lai#/Misal#(a,


4/26

&e#$a# 'e#$$!#a%a# #ilai#ilai '*ral (a#$ )erla%! !'!'

seper"i #lai %e)e#ara# , %e)ai%a# ,%e)e)asa#, %ese"araa# , &a#

%ea&ila#,%i"a &apa" 'e#ilai apa%a+ para a%"*r "erse)!"

-!-!r a"a! "i&a% &ala' pe#(!s!#a# %e)i-a%a#, a&il a"a!

"i&a% a&il &ala' 'e#e'pa"%a# *ra#$ &ala' !#i" &a#

-a)a"a# (a#$ "erse&ia, &a# )*+*#$ a"a! "i&a% &ala'

'elap*r%a# +asil 'a#a-e'e# pela(a#a#/

1.2 Gamaran !"ngkat I#" Makala$

ala' Sis"e' pela(a#a# %ese+a"a# Sis"e' pela(a#a#

%ese+a"a# 'elip!"i a#"ara lai# sis"e' pe')eria#

as!+a#%epera.a"a# (a#$ &i)eri%a# seara "er!s 'e#er!s se-a%

per"a'a %ali pasie# 'e#$ala'i 'asala+ %ese+a"a# sa'pai

%epa&a %e"i%a s"a"!s %ese+a"a# pasie# &i#(a"a%a# p!li+ %e')ali/

Pr*ses !#"!% 'e')eri%a# pela(a#a# i#i &ipe#$ar!+i *le+

)e)erapa a%"*r (ai"! a%sesi)ili"as "er+a&ap pela(a#a#, %!ali"as

pe')eria# pela(a#a#,&a# sis"e' pe')a(ara# (a#$

&i"e"ap%a#/Para pera.a" (a#$ )era&a pa&a p*sisi %epe'i'pi#a#

'e'ili%i "a#$$!#$ -a.a) (a#$l!as &ala' are#a pela(a#a#

%ese+a"a#/ Hal i#i %are#a li#$%!#$a# pela(a#a# %ese+a"a# saa"

i#i 'e')eri%a# )a#(a% pel!a#$ !#"!% pera.a" 'e'per*le+

s"a"!s pr*essi*#al#(a &e#$a# seara pr*a%"i )eresp*# "er+a&ap

%e)!"!+a# per!)a+a# &a# +arapa# 'as(ara%a"/Or$a#isasi

%ese+a"a# &i"e"ap%a# &ise"iap "a"a#a# pela(a#a# &a# )er"!-!a#

!#"!% 'e')a#"! 'e#$*r$a#isasi%a# )er)a$ai %e$ia"a# (a#$

'e#$ara+ pa&a pe#apaia# "!-!a# i#si"i"!si &i'a#a s"r!%"!r

*r$a#isasi#(a &i"erap%a#/ 4!#$si *r$a#isasi pela(a#a# %ese+a"a#


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i#i a&ala+ selai# !#"!% 'e#$a%*'*&asi )er)a$ai %e$ia"a#,

#a'!# -!$a !#"!% 'e#$*r$a#isasi%a# para pela%! *r$a#isasi

&i&ala'#(a "er'as!% "e#a$a %epera.a"a# a$ar )e%er-a seara

si#er$is 'e#apai "!-!a# (a#$ "ela+ &i"e"ap%a#/

BAB II

PEMBAHA!AN

2.1 %&n#e' Et"ka Pela(anan P)l"k

E"i%a 'e#$$a')ar%a# %*#sep e"i%a &e#$a# )e)erapa ar"i,

sala+ sa"! &ia#"ara#(a &a# )iasa &i$!#a%a# *ra#$ a&ala+

%e)iasaa#, a&a" a"a! a%+la% &a# .a"a%/ Is"ila+ e"i%a &ise)!"

se)a$ai 516 il'! "e#"a#$ apa (a#$ )ai% &a# apa (a#$ )!r!% &a#

"e#"a#$ +a% &a# %e.a-i)a# '*ral7 526 %!'p!la# asas

a"a! #ilai (a#$ )er%e#aa# &e#$a# a%+la% &a# 536 #ilai

'e#$e#ai )e#ar &a# sala+ (a#$ &ia#!" s!a"! $*l*#$a# a"a!

'as(ara%a"/


6/26

e#$a# 'e'per+a"i%a# )e)erapa s!')er &ia"as,

)er%esi'p!la# )a+.a a&a "i$a ar"i pe#"i#$ e"i%a, (ai"! e"i%a 516

se)a$ai #ilai#ilai '*ral &a# #*r'a#*r'a '*ral (a#$ 'e#-a&i

pe$a#$a# )a$i sese*ra#$ a"a! s!a"! %el*'p*% &ala' 'e#$a"!r

"i#$%a+ la%!#(a, a"a! &ise)!" &e#$a# 8sis"i' #ilai7 526 se)a$ai

%!'p!la# asas a"a! #ilai '*ral (a#$ seri#$ &i%e#al &e#$a# 8%*&e

e"i%7 &a# 536 se)a$ai il'! "e#"a#$ (a#$ )ai% a"a! )!r!%, (a#$

aap%ali &ise)!" 8:lsaa" '*ral/

Sala+ sa"! !raia# &ari &ia"as a&ala+ "e#"a#$ pe')e&aa#

a"as %*#sep e"i%a &ari %*#sep e"i%e"/ E"i%a le)i+ 'e#$$a')ar%a#

#*r'a "e#"a#$ per)!a"a# i"! se#&iri

(ai"! apa%a+ s!a"! per)!a"a# )*le+ a"a! "i&a% )*le+ &ila%!%a#,

'isal#(a 'e#$a')il )ara#$ 'ili% *ra#$ "a#pa i-i# "i&a%

per#a+ &iper)*le+%a#/ Se'e#"ara e"i%e" 'e#$$a')ar%a#

ara s!a"! per)!a"a# i"! &ila%!%a# 'a#!sia, &a# )erla%! +a#(a

&ala' per$a!la# a"a! )eri#"era%si &e#$a# *ra#$ lai#, &a#

e#&er!#$ )erla%! &ala' %ala#$a# "er"e#"! sa-a, 'isal#(a

'e')eri ses!a"! %epa&a *ra#$ lai# &e#$a# "a#$a# %iri

'er!pa%a# ara (a#$ %!ra#$ s*pa# 'e#!r!" %e)!&a(aa#

"er"e#"!, "api "i&a% a&a pers*ala# )a$i %e)!&a(aa# lai#/ Kare#a

i"! e"i%e" le)i+ )ersia" rela"i, &a# e#&er!#$

'e#$!"a'a%a# si')*l la+iria+, )ila &i)a#&i#$%a#

&e#$a# e"i%a (a#$ e#&er!#$ )erla%! !#i;ersal &a#

'e#$$a')ar%a# s!#$$!+s!#$$!+ si%ap )a"+i#/


7/26

E"i%a Pela(a#a# P!)li%/ ala' ar"i (a#$ se'pi",

pela(a#a# p!)li% a&ala+ s!a"! "i#&a%a# pe')eria#

)ara#$ &a# -asa %epa&a 'as(ara%a" *le+

pe'eri#"a+ &ala' ra#$%a "a#$$!#$ -a.a)#(a %epa&a p!)li%,

)ai% &i)eri%a# seara la#$s!#$ 'a!p!# 'elal!i %e'i"raa#

&e#$a# s.as"a &a# 'as(ara%a", )er&asar%a# -e#is

&a# i#"e#si"as %e)!"!+a# 'as(ara%a", %e'a'p!a#

'as(ara%a" &a# pasar/ K*#sep i#i le)i+ 'e#e%a#%a#

)a$ai'a#a pela(a#a# p!)li% )er+asil &i)eri%a# 'elal!i

s!a"! &eli;er( s(s"e' (a#$ se+a"/ Pela(a#a# p!)li% i#i&apa" &ili+a" se+ari+ari &i )i&a#$

a&'i#is"rasi,%ea'a#a#, %ese+a"a#, pe#&i&i%a#, per!'a+a#, air

)ersi+, "ele%*'!#i%asi, "ra#sp*r"asi, )a#%/T!-!a# pela(a#a#

p!)li% a&ala+ 'e#(e&ia%a# )ara#$ &a# -asa (a#$ "er)ai%

)a$i 'as(ara%a"/ Bara#$ &a# -asa (a#$ "er)ai% a&ala+

(a#$ 'e'e#!+i apa (a#$ &i-a#-i%a# a"a! apa

(a#$ &i)!"!+%a# *le+ 'as(ara%a"/ e#$a# &e'i%ia#

pela(a#a# p!)li% (a#$ "er)ai% a&ala+ (a#$

'e')eri%a# %ep!asa# "er+a&ap p!)li%, %ala! perl! 'ele)i+i

+arapa# p!)li%/

ala' ar"i (a#$ l!as, %*#sep pela(a#a# p!)li 5p!)liser;ie6 i&e#"i% &e#$a# p!)li a&'i#is"ra"i*# (ai"! )er%*r)a#

a"as #a'a *ra#$ lai# &ala' 'e#apai %epe#"i#$a#

p!)li% / ala' %*#"e%s i#i pela(a#a# p!)li% le)i+

&i"i"i% )era" %epa&a )a$ai'a#a ele'e#ele'e#


8/26

a&'i#is"rasi p!)li% seper"i p*li( 'a%i#$ , &esai#

*r$a#isasi, &a# pr*ses 'a#a-e'e# &i'a#aa"%a# !#"!%

'e#s!%ses%a# pe')eria# pela(a#a# p!)li%, &i'a#a

pe'eri#"a+ 'er!pa%a# pi+a% pr*;i&er (a#$ &i)eri

"a#$$!#$ -a.a)/*#"*+ &ari pa#&a#$a# i#i, &i'a#a pela(a#a#

p!)li% )e#ar)e#ar i&e#"i% &e#$a# a&'i#is"rasi p!)li%/

ala' &!#ia a&'i#is"rasi p!)li% a"a!

pela(a#a# p!)li%, e"i%a &iar"i%a# se)a$ai :lsaa" &a#

pr*esi*#al s"a#&ar&s 5%*&e e"i%6, a"a! a"!ra# )erperila%! (a#$

)e#ar (a#$ se+ar!s#(a &ipa"!+i *le+ pe')eri

pela(a#a# p!)li% a"a! a&'i#is"ra"*r p!)li% /

Ber&asar%a# %*#sep e"i%a &a# pela(a#a#

p!)li% &ia"as 'a%a (a#$ &i'a%s!&%a# &e#$a# e"i%apela(a#a# p!)li% a&ala+ s!a"! pra%"e% a&'i#is"rasi p!)li% &a#

a"a! pe')eria# pela(a#a# p!)li% (a#$ &i&asar%a# a"as

sera#$%aia# "!#"!#a# perila%! a"a! %*&e e"i% (a#$

'e#$a"!r +al+al (a#$ 8)ai% (a#$ +ar!s &ila%!%a# a"a!

se)ali%#(a (a#$ 8"i&a% )ai% a$ar &i+i#&ar%a#/

2.2 Pent"ngn(a Et"ka *alam Pela(anan P)l"k


9/26

Se-a% saa" i#i 'a"a p!)li% '!lai 'e')eri%a#

per+a"ia# %+!s!s "er+a&ap 8per'ai#a# e"i%a (a#$

&ila%!%a# *le+ para )ir*%ra" pe'eri#"a+a#/ Pe#ilaia#

%e)er+asila# se*ra#$ a&'i#is"ra"*r a"a! apara"

pe'eri#"a+ "i&a% se'a"a &i&asar%a# pa&a pe#apaia#

%ri"eria e:sie#si, e%*#*'i, &a# pri#sippri#sip

a&'i#is"rasi lai##(a, "e"api -!$a %ri"eria '*rali"as,

%+!s!s#(a "er+a&ap %*#"ri)!si#(a "er+a&ap p!)li i#"eres" a"a!

%epe#"i#$a# !'!'/

Alasa# 'e#&asar 'e#$apa pela(a#a# p!)li% +ar!s

&i)eri%a# a&ala+ a&a#(a p!)li i#"eres" a"a! %epe#"i#$a#

p!)li% (a#$ +ar!s &ipe#!+i *le+ pe'eri#"a+ %are#a

pe'eri#"a+la+ (a#$ 'e'ili%i 8"a#$$!#$ -a.a) a"a!

resp*#si)ili"(/ ala' 'e')eri%a# pela(a#a# i#i

pe'eri#"a+ &i+arap%a# seara pr*esi*#al 'ela%sa#a%a##(a, &a#

+ar!s 'e#$a')il %ep!"!sa# p*li"i% seara "epa" 'e#$e#ai

siapa 'e#&apa" apa, )erapa )a#(a%, &i'a#a, %apa#/

Pa&a+al, %e#(a"aa# 'e#!#-!%a# )a+.a pe'eri#"a+ "i&a%

'e'ili%i "!#"!#a# a"a! pe$a#$a# %*&e e"i% a"a! '*ral

seara 'e'a&ai/ As!'si )a+.a se'!a apara" pe'eri#"a+ a&ala+

pi+a% (a#$ "ela+ "er!-i pas"i selal! 'e')ela %epe#"i#$a#

p!)li% a"a! 'as(ara%a"#(a, "i&a% sela'a#(a )e#ar/ Ba#(a%

%as!s 'e')!%"i%a# )a+.a %epe#"i#$a# pri)a&i,

%el!ar$a, %el*'p*%, par"ai &a# )a+%a# s"r!%"!r (a#$


10/26

le)i+ "i#$$i -!s"r! 'e#&i%"e perila%! se*ra#$ )ir*%ra"

a"a! apara" pe'eri#"a+a#/ Bir*%ra" &ala' +al i#i "i&a%

'e'ili%i 8i#&epe#&e#si &ala' )er"i#&a% e"is, a"a! &e#$a# %a"a

lai#, "i&a% a&a 8*"*#*'i &ala' )ere"i%a/

Alasa# lai# le)i+ )er%e#aa# &e#$a# li#$%!#$a# &i&ala'

)ir*%rasi (a#$ 'e')eri%a# pela(a#a# i"! se#&iri/ esa%a#

!#"!% 'e')eri per+a"ia# %epa&a aspe% %e'a#!siaa#

&ala' *r$a#isasi 5*r$a#i


11/26

&ipe%er-a%a# +a#(a )erasal &ari &aera+ "er"e#"! (a#$ rela"i le)i+

'a-!/ Ke)i-a%a# a=r'a"i;e a"i*# &ala' +al i#i

'er!pa%a# "er*)*sa# (a#$ )er#a&a e"i%a %are#a a%a#

'e')eri r!a#$ (a#$ le)i+ l!as )a$i %a!' 'i#*ri"as, 'is%i#, "i&a%

)er&a(a !#"!% 'e#-a&i pe$a.ai a"a! 'e#&!&!%i p*sisi

"er"e#"!/ I#i 'er!pa%a# s!a"! pili+a# '*ral (a#$ &ia')il

*le+ se*ra#$ )ir*%ra" pe'eri#"a+ )er&asar%a# pri#sip -!s"ie

as air#ess ses!ai pe#&apa" >*+# ?a.ls (ai"! )a+.a

&is"ri)!si %e%a(aa#, *"*ri"as, &a# %ese'pa"a# s*sial a%a#

"erasa a&il )ila +asil#(a 'e')eri%a# %*'pe#sasi %e!#"!#$a#%epa&a se"iap *ra#$, &a# %+!s!s#(a "er+a&ap

a#$$*"a 'as(ara%a" (a#$ pali#$ "i&a% )er!#"!#$/

Ke)i-a%a# 'e#$!"a'a%a# 8p!"era &aera+ 'er!pa%a#

sala+ sa"! *#"*+ (a#$ p*p!ler saa" i#i/

Alasa# pe#"i#$ lai##(a a&ala+ pel!a#$ !#"!% 'ela%!%a#

"i#&a%a# (a#$ )er"e#"a#$a# &e#$a# e"i%a (a#$ )erla%! &ala'

pe')eria# pela(a#a# p!)li% sa#$a" )esar/ Pela(a#a# p!)li%

"i&a% sese&er+a#a se)a$ai'a#a &i)a(a#$%a#, a"a!

&e#$a# %a"a lai# )e$i"! %*'ple%si"as sia"#(a )ai%

)er%e#aa# &e#$a# #ilai pe')eria# pela(a#a# i"! se#&iri 'a!p!#

'e#$e#ai ara "er)ai% pe')eria# pela(a#a# p!)li% i"!se#&iri/ K*'ple%si"as &a# %e"i&a% 'e#e#"!a# i#i

'e#&*r*#$ pe')eri pela(a#a# p!)li% 'e#$a')il

la#$%a+la#$%a+ pr*esi*#al (a#$ &i&asar%a# %epa&a

8%elel!asaa# )er"i#&a% 5&isre"i*#6/ a# %elel!asaa# i#ila+ (a#$


12/26

seri#$ 'e#-er!'!s%a# pe')eri pela(a#a# p!)li% a"a!

apara" pe'eri#"a+ !#"!% )er"i#&a% "i&a% ses!ai &e#$a#

%*&e e"i% a"a! "!#"!#a# perila%! (a#$ a&a/

ala' pe')eria# pela(a#a# p!)li% %+!s!s#(a &i

I#&*#esia, pela#$$ara# '*ral &a# e"i%a &apa" &ia'a"i '!lai

&ari pr*ses %e)i-a%a# p!)li% 5pe#$!s!la# pr*$ra',

pr*(e%, &a# %e$ia"a# (a#$ "i&a% &i&asar%a# a"as

%e#(a"aa#6, &esai# *r$a#isasi pela(a#a# p!)li%

5pe#$a"!ra# s"r!%"!r, *r'alisasi, &ispersi *"*ri"as6 (a#$

sa#$a" )ias "er+a&ap %epe#"i#$a# "er"e#"!, pr*ses

'a#a-e'e# pela(a#a# p!)li% (a#$ pe#!+ re%a(asa &a#

%a'!@ase 5'!lai &ari pere#a#aa# "e%#is, pe#$el*laa#

%e!a#$a#, SM, i#*r'asi/ (a#$ se'!a#(a i"! #a'pa%

&ari sia"sia" "i&a% "ra#spara#, "i&a% resp*#si, "i&a% a%!#"a)el,

"i&a% a&il/ a# "i&a% &apa" &isa#$%al, se'!a pela#$$ara#

'*ral &a# e"i%a i#i "ela+ &i!#$%ap%a# se)a$ai sala+

sa"! pe#(e)a) 'ele'a+#(a pe'eri#"a+a# %i"a/

Alasa# !"a'a (a#$ 'e#i')!l%a# "ra$e&i "erse)!"

sa#$a" %*'ple%s, '!lai &ari %ele'a+a# a"!ra#

+!%!' &a# per!#&a#$ !#&a#$a# %i"a, si%ap 'e#"al

'a#!sia, #ilai#ilai s*sial )!&a(a (a#$ %!ra#$ 'e#&!%!#$, se-ara+ &a# la"ar)ela%a#$ %e#e$araa#, $l*)alisasi

(a#$ "a% "er%e#&ali, sis"i' pe'eri#"a+a#, %e&e.asaa#

&ala' )erp*li"i%, &s)/ Ba$i I#&*#esia, pe')e#a+a#

'*rali"as (a#$ "er-a&i sela'a i#i 'asi+ se)a"as lip ser;ie


13/26

"i&a% 'e#(e#"!+ s!#$$!+s!#$$!+ s!)s"a#si pe'e#a+a#

'*ral i"! se#&iri/ Kare#a i"! pe')e#a+a# '*ral

'er!pa%a# 8)e)a# )esar &i 'asa 'e#&a"a#$ &a#

apa)ila "i&a% &iper+a"i%a# seara seri!s 'a%a pr*ses

8pe')!s!%a# "er!s "er-a&i &a# &apa" )er&a'pa% pa&a

&isi#"e$rasi )a#$sa/

2.+ %la#",ka#" Pela(anan P)l"-

Ke)i-a%a# %ese+a"a# !#"!% %*"a &a# %*'!#i"as se+a"

"er%lasi:%asi pa&a li'a area %e$ia"a# (a#$ i#"er&epe#&e# ses!ai

!r!"a# pri*ri"as se)a$ai )eri%!" Me')a#$!# %e)i-a%a# p!)li%

se+a" &i se'!a se%"*r &a# "i#$%a"/Me#ip"a%a# li#$%!#$a# (a#$

'e#&!%!#$ se+i#$$a 'e'per'!&a+ pe#apaia# %*#&isi

se+a"/Me'per%!a" pe')er&a(aa# 'as(ara%a" &ala' 'e#*l*#$&iri se#&iri &a# &ala' 'e')eri%a# &!%!#$a#

s*sial/Me#$e')a#$%a# %e"ra'pila# pers*#al a$ar se'!a *ra#$

)er"a#$$!#$ -a.a) "er+a&ap %ese+a"a# &iri#(a

se#&iri/Me#$*rie#"asi%a# %e')ali pela(a#a# %ese+a"a# 'elal!i

pr*'*si %ese+a"a# &a# pe#e$a+a# pe#(a%i"/Pri#sip %e)i-a%a#

pr*'*si %ese+a"a# 'e#a%!p %e)i-a%a# '!l"ise%"*ral,

e%*l*$i%,"a#$$!#$ -a.a) &ala' 'e#i#$%a"%a# pili+a# pr*'*si

%ese+a"a#, 'eli)a"%a# )er)a$ai)i&a#$, )er+!)!#$a# &e#$a#

pela(a#a# %ese+a"a# &a# pera# ser"a 'as(ara%a"/


14/26

i &ala' pela(a#a# p!)li% "er&apa" e'pa" "i#$%a"a# e"i%a/

Per"a'a, e"i%a a"a! '*ral pri)a&i (ai"! (a#$ 'e')eri%a# "e$!ra#

"e#"a#$ )ai% a"a! )!r!%, (a#$ sa#$a" "er$a#"!#$ %epa&a

)e)erapa a%"*r a#"ara lai# pe#$ar!+ *ra#$ "!a, %e(a%i#a#

a$a'a, )!&a(a, a&a" is"ia&a", &a# pe#$ala'a# 'asa lal!/ Ke&!a

a&ala+ e"i%a pr*esi, (ai"! sera#$%aia# #*r'a a"a! a"!ra# (a#$

'e#!#"!# perila%! %ala#$a# pr*esi "er"e#"!/ Ke"i$a a&ala+ e"i%a

*r$a#isasi(ai"! sera#$%aia# a"!ra# &a# #*r'a (a#$

)ersia" *r'al &a# "i&a% *r'al (a#$ 'e#!#"!# perila%!

&a# "i#&a%a# a#$$*"a *r$a#isasi (a#$ )ersa#$%!"a#/ a#%ee'pa", e"i%a s*sial, (ai"! #*r'a#*r'a (a#$

'e#!#"!# perila%! &a# "i#&a%a# a#$$*"a

'as(ara%a" a$ar %e!"!+a# %el*'p*% &a# a#$$*"a

'as(ara%a" selal! "er-a$a a"a! "erpeli+ara/

A&a#(a e"i%a i#i e#&er!#$ 'e')i#$!#$%a# %ep!"!sa#

para a%"*r pela(a#a# p!)li% %are#a se'!a #ilai e"i%a

&ari %ee'pa" "i#$%a"a# i#i sali#$ )ersai#$/ Misal#(a,

'e#e'pa"%a# *ra#$ &ala' p*sisi a"a! -a)a"a# "er"e#"! sa#$a"

"er$a#"!#$ %epa&a e"i%a (a#$ &ia#!" pe-a)a" (a#$

)er%!asa/ Bila ia sa#$a" &ipe#$ar!+i *le+ e"i%a

s*sial, ia a%a# 'e#&a+!l!i *ra#$ (a#$ )erasal &ari &aera+#(ase+i#$$a seri#$ 'e#i')!l%a# %esa#/ Bila ia &i&*'i#asi

*le+ e"i%a *r$a#isasi, ia )ara#$%ali a%a# 'eli+a"

%e)iasaa# %e)iasaa# (a#$ )erla%! &ala' *r$a#isasi

seper"i 'e#$$!#a%a# sis"i' 8se#i*ri"as (a#$


15/26

'e#$!"a'a%a# 'ere%a (a#$ pali#$ se#i*r "erle)i+

&a+!l!, a"a! '!#$%i# &i&*'i#asi *le+ sis"i' 'eri" (a#$

)erar"i ia a%a# 'e#&a+!l!%a# *ra#$ (a#$ pali#$ )erpres"asi/

e#$a# &e'i%ia#, pers*ala# '*ral a"a! e"i%a &i&ala'

%*#"e%s i#i a%+ir#(a "er$a#"!#$ %epa&a "i#$%a"a# e"i%a (a#$

pali#$ 'e#&*'i#asi %ep!"!sa# se*ra#$ a%"*r %!#i

pela(a#a# p!)li%/ K*#@i% a#"ara #ilai#ilai &ari "i#$%a"a# e"i%a

(a#$ )er)e&a i#i seri#$ 'e')i#$!#$%a# para pe')!a"

%ep!"!sa# se+i#$$a %a&a#$%a&a#$ 'ere%a 'e#(era+%a#

%ep!"!sa# a%+ir#(a %epa&a pi+a% lai# (a#$ 'ere%a pera(a a"a!

se$a#i seper"i pe-a)a" (a#$ le)i+ "i#$$i, "*%*+ "*%*+ %aris'a"i%,

8*ra#$ pi#"ar/

2. Pela(anan Me*"# Pr"ma

i)i&a#$ per!'a+ sa%i"a# pela(a#a# %epa&a pasie#

)er&asar%a# s"a#&ar %ea+lia# !#"!% 'e'e#!+i %e)!"!+a# &a#

%ei#$i#a# pasie#, se+i#$$a pasie# &apa" 'e'per*le+ %ep!asa#

(a#$ a%+ir#(a &apa" 'e#i#$%a"%a# %epera(aa# %epa&a r!'a+

sa%i"/ Melal!i pela(a#a# pri'a r!'a+ sa%i" &i+arap%a# a%a#


16/26

'e#$+asil%a# %e!#$$!la# %*'pe"e#"i 5 *'pe"e#"i a&;a#"a$e 6

'elal!i pela(a#a# (a#$ )er'!"!, e:sie#, i#*;a"i &a#

'e#$+asil%a# !s"*'er resp*#si;e#ess/Pela(a#a# %ese+a"a#,

'e'ili%i "i$a !#$si (a#$ sali#$ )er%ai"a#, sali#$ )erpe#$ar!+

&a# sali#$ )er$a#"!#$a#, (ai"! !#$si s*sial 5!#$si !#"!%

'e'e#!+i +arapa# &a#%e)!"!+a# 'as(ara%a" pe#$$!#a

pela(a#a# %ese+a"a# 6, !#$si "e%#is %ese+a"a#5!#$si !#"!%

'e'e#!+i +arapa# &a# %e)!"!+a# 'as(ara%a" pe')eri

pela(a#a# %ese+a"a#6 &a# !#$si e%*#*'i 5!#$si !#"!%

'e'e#!+i +arapa# &a# %e)!"!+a#i#s"i"!si pela(a#a# %ese+a"a#6/Ke"i$a !#$si "erse)!" &i"a#$$!#$ -a.a) *le+ "i$a pilar!"a'a

pela(a#a# %ese+a"a# (ai"!, 'as(ara%a" 5(a#$ &ala' pra%"e%#(a

&ila%sa#a%a# )ersa'a a#"ara pe'eri#"a+ &a# 'as(ara%a"6,

"e#a$a "e%#is %ese+a"a# 5(a#$&ila%sa#a%a# *le+ "e#a$a

pr*esi*#al %ese+a"a#6 &a# "e#a$a a&'i#is"rasi a"a! 'a#a-e'e#

%ese+a"a# 5'a#a-e'e# a"a! a&'i#s"ra"*r %ese+a"a#6/

2./ Im'l"ka#" ag" Et"ka Pela(anan P)l"k *" In*&ne#"a

i)!"!+%a# K*&e E"i%/ K*&e e"i% pela(a#a# p!)li% &i

I#&*#esia 'asi+ "er)a"as pa&a )e)erapa pr*esi seper"i a+li

+!%!' &a# %e&*%"era# se'e#"ara %*&e e"i% !#"!% pr*esi (a#$

lai# 'asi+ )el!' #a'pa%/ A&a (a#$ 'e#$a"a%a#

)a+.a %i"a "i&a% perl! %*&e e"i% %are#a seara !'!' %i"a


17/26

"ela+ 'e'ili%i #ilai#ilai a$a'a, e"i%a '*ral Pa#asila, )a+%a#

s!&a+ a&a s!'pa+ pe$a.ai #e$eri (a#$ &i!ap%a# se"iap apel

)e#&era/ Pe#&apa" "erse)!" "i&a% sala+,#a'!# +ar!s &ia%!i

)a+.a %e"ia&aa# %*&e e"i% i#i "ela 'e')eri pel!a#$ )a$i para

pe')eri pela(a#a# !#"!% 'e#$e#(a'pi#$%a# %epe#"i#$a#

p!)li%/ Ke+a&ira# %*&e e"i% i"! se#&iri le)i+ )er!#$si

se)a$ai ala" %*#"r*l la#$s!#$ )a$i perila%! para pe$a.ai a"a!

pe-a)a" &ala' )e%er-a/ ala' %*#"e%s i#i, (a#$ le)i+

pe#"i#$ a&ala+ )a+.a %*&e e"i% i"! "i&a% +a#(a

se%e&ar a&a, "e"api -!$a &i#ilai "i#$%a"i'ple'e#"asi#(a &ala' %e#(a"aa#/ Ba+%a# )er&asar%a#

pe#ilaia# i'ple'e#"asi "erse)!", %*&e e"i% "erse)!"

%e'!&ia# &i%e')a#$%a# a"a! &ire;isi a$ar selal! ses!ai &e#$a#

"!#"!"a# per!)a+a# -a'a#/

Ki"a '!#$%i# perl! )ela-ar &ari #e$ara lai#

(a#$ s!&a+ 'e'ili%i %e&e.asaa# )ere"i%a

'isal#(a,%esa&ara# )ere"i%a &ala' pela(a#a# p!)li% "ela+

)e$i"! 'e#i#$%a" se+i#$$a )a#(a% pr*esi pela(a#a# p!)li% (a#$

"ela+ 'e'ili%i %*&e e"i%/ Sala+ sa"! *#"*+ (a#$ rele;a# &e#$a#

pela(a#a# p!)li% a&ala+ %*&e e"i% (a#$ &i'ili%i ASPA 5A'eria#

S*ie"( *r P!)li A&'i#is"ra"i*#6 (a#$ "ela+ &ire;isi)er!la#$ %ali &a# "er!s 'e#&apa" %ri"i%a# ser"a

pe#(e'p!r#aa# &ari para a#$$*"a#(a/ Nilai#ilai (a#$

&i-a&i%a# pe$a#$a# perila%! para a#$$*"a#(a a#"ara lai#

i#"e$ri"as, %e)e#ara#, %e-!-!ra#, %e"a)a+a#, respe%,


18/26

'e#ar!+ per+a"ia#, %era'a+a#, epa" "a#$$ap,

'e#$!"a'a%a# %epe#"i#$a# p!)li% &ia"as %epe#"i#$a#

lai#, )e%er-a pr*esi*#al, pe#$e')a#$a#

pr*esi*#alis'e, %*'!#i%asi "er)!%a &a# "ra#spara#si,

%rea"i;i"as, &e&i%asi, %asi+ sa(a#$, pe#$$!#aa# %elel!asaa#

!#"!% %epe#"i#$a p!)li%, )eri perli#&!#$a# "er+a&ap

i#*r'asi (a#$ sepa"!"#(a &ira+asia%a#, &!%!#$a#

"er+a&ap sis"i' 'eri" &a# pr*$ra' a=r'a"i;e a"i*#/

Ke&e.asaa# &a# O"*#*'i Bere"i%a/ ala' pra%"e%

pela(a#a# p!)li% saa" i#i &i I#&*#esia, se+ar!s#(a %i"a

selal! 'e')eri per+a"ia# "er+a&ap &ile'a &ia"as/ A"a!

&e#$a# %a"a lai#, para pe')eri pela(a#a# p!)li% +ar!s

'e'pela-ari #*r'a#*r'a e"i%a (a#$ )ersia" !#i;ersal, %are#a

&apa" &i$!#a%a# se)a$ai pe#!#"!# "i#$%a+ la%!#(a/

A%a# "e"api #*r'a #*r'a "erse)!" -!$a "eri%a" si"!asi

se+i#$$a 'e#eri'a #*r'a#*r'a "erse)!" se)ai%#(a "i&a%

seara %a%!/ Ber"i#&a% seper"i i#i 'e#!#-!%a# s!a"!

%e&e.asaa# &ala' )ere"i%a/ ial*$ 'e#!-! %*#se#s!s &apa"

'e')a#"! 'e'ea+%a# &ile'a "erse)!"/

Kele'a+a# %i"a "erle"a% pa&a %e"ia&aa# a"a!

"er)a"as#(a %*&e e"i%/ e'i%ia# p!la %e)e)asa# &ala'

'e#$!-i &a# 'e'per"a#(a%a# #*r'a#*r'a '*rali"as (a#$

)erla%! )el!' a&a, )a+%a# seri#$%ali %a%! "er+a&ap #*r'a


19/26

#*r'a '*rali"as (a#$ s!&a+ a&a "a#pa 'eli+a" per!)a+a#

-a'a#/ Ki"a -!$a 'asi+ 'e')iar%a# &iri %i"a &i&i%"e

*le+ pi+a% l!ar se+i#$$a )el!' "er-a&i *"*#*'i )ere"i%a/

Ka&a#$%a&a#$, %i"a -!$a 'asi+ 'e')iar%a# &iri %i"a

!#"!% 'e#&a+!l!%a# %epe#"i#$a# "er"e#"! "a#pa

'e'per+a"i%a# %*#"e%s a"a! &i'a#a %i"a )e%er-a a"a!

)era&a/ Me#&a+!l!%a# *ra#$ a"a! s!%! se#&iri 'er!pa%a#

"i#&a%a# "i&a% "erp!-i )ila i"! &i"erap%a# &ala' %*#"e%s

*r$a#isasi p!)li% (a#$ 'e#$+e#&a%i perla%!a# (a#$

sa'a %epa&a se'!a s!%!/ M!#$%i# "i#&a%a# i#i "epa" &ala'

*r$a#isasi s.as"a, "api "i&a% "epa" &ala' *r$a#isasi p!)li%/

Ole+ %are#a i"!, +ar!s a&a %e&e.asaa# !#"!%

'eli+a" &i'a#a %i"a )era&a &a# "i#$%a"a# +irar%i e"i%a

'a#a%a+ (a#$ pali#$ "epa" !#"!% &i"erap%a#/

Perli#&!#$a# &a# I#se#"i Ba$i Pe#$a&!/

ia#"ara %i"a se'!a a&a pi+a% (a#$ sa#$a" pe&!li

&e#$a# #ilai#ilai e"i%a a"a! '*ral, 'ela%!%a# pe#$a&!a#

"e#"a#$ pela#$$ara# '*ral/ Mere%a a&ala+ pi+a% (a#$ )era#i

'e')*#$%ar ra+asia &a# 'e#$!-i "i#&a%a#"i#&a%a#

pela#$$ara# '*ral &a# e"i%a/Na'!# !pa(a !#"!%

'ela%!%a# +al i#i %a&a#$%a&a#$ &ia#$$ap se)a$ai !pa(a "i&a%

"erp!-i, )a+%a# seri#$ &i%!"!% per)!a"a##(a, &a# #asi)#(a )isa

'e#-a&i "era#a'/ Pe#$ala'a# i#i e#&er!#$ 'e')!a"


20/26

'ere%a "a%!" &a# "i')!l %e)iasaa# !#"!% "i&a% 'a! 8rep*"

a"a! "i&a% 'a! 8)er!r!sa# &e#$a# +!%!' a"a!

pe#$a&ila#, (a#$ i#se#"i#(a "i&a% -elas/ A%i)a"#(a, pel!a#$

&ari pi+a%pi+a% (a#$ )erpe#$ar!+ &ala' pela(a#a# p!)li%

"er!s "er)!%a !#"!% 'ela%!%a# "i#&a%a#"i#&a%a#

pela#$$ara# '*ral &a# e"i%a/ Kare#a i"!, &ala' ra#$%a

'e#i#$%a"%a# '*rali"as &ala' pela(a#a# p!)li%i, &iperl!%a#

perli#&!#$a# "er+a&ap para pe#$a&!, %ala! perl! i#se#"i %+!s!s/

BAB III

PENUTUP


21/26

+.1 %e#"m')lan

T!-!a# pela(a#a# %ese+a"a# a&ala+ "erapai#(a &era-a"

%ese+a"a# 'as(ara%a" (a#$'e'!as%a# +arapa# &a# %e)!"!+a#

&era-a" 'as(ara%a" 5*#s!'er sa"isa"i*#6,'elal!i pela(a#a#

(a#$ ee%"i *le+ pe')eri pela(a#a# (a#$ 'e'!as%a# +arapa#

&a#%e)!"!+a# pe')eri pela(a#a# 5pr*;i&er sa"isa"i*#6, pa&a

i#s"i"!si pela(a#a# (a#$&isele#$$ara%a# seara e:sie#

5i#s"i"!"i*#al sa"isa"i*#6/

I#"era%si %e"i$a pilar !"a'apela(a#a# %ese+a"a# (a#$ serasi,

selaras &a# sei')a#$, 'er!pa%a# pa&!a# &ari%ep!asa# "i$a

pi+a%, &a# i#i 'er!pa%a# pela(a#a# %ese+a"a# (a#$

'e'!as%a#5sa"isa"*r( +eal"( are6/Ole+ %are#a i"!, %e"i%a

"er-a&i )a#(a% per!)a+a# &ala' sis"e' pela(a#a#

%ese+a"a#'a%a para pe'i'pi# pera.a" +ar!s )erpar"isipasi

seara a%"i &a# pr*a%"i !#"!%'e#ari -ala# )a$ai'a#a

'e'pe#$ar!+i pe#$a')il %ep!"!sa# &ala' sis"e'

pela(a#a#%ese+a"a# &a# 'e')!a" !#"!% &i&e#$ar s!ara#(a *le+

'ere%a/ Para pe'i'pi#pera.a" 'e'ili%i %apasi"as %e%!a"a#

!#"!% 'e'pe#$ar!+i %e)i-a%a# p!)li% sepa#-a#$'ere%a 'e'ili%i

)er)a$ai p*"e#si %epe'i'pi#a#/


22/26

Da0tar P)#taka

Ber"e#s, K/ 2000/ E"i%a/ Seri 4ilsaa" A"'a >a(a 1/ >a%ar"a

Pe#er)i" PT Gra'e&ia P!s"a%a "a'a/

e#+ar&", Ka"+r(# G/ 19/ T+e e"+is * P!)li

Ser;ie/ Wes"p*r", C*##e"i!" Gree#.**& Press/

He#r(, Ni+*las/ 199/ P!)li A&'i#is"ra"i*# a#& P!)li ADairs/

Si"+ E&i"i*#/ E#$le.**& CliDs, N/>/ Pre#"ieHall I#"er#a"i*#al,

I#/

Perr(, >a'es L/ 199/ Ha#&)**% * P!)li A&'i#is"ra"i*#/ Sa#

4ra#sisa, CA >*sse( Bass/Li'i"e&/

S+ari"a(/M/ &a# E/W/?!ssell/ 199F/ I#"r*&!i#$ P!)li

A&'i#is"ra"i*#/ Ne. Y*r%, N/Y/ L*#$'a#/

+""p:r.a#i#"ia#!r93/)l*$sp*"/*'20130'a%ala+e"i%a

pela(a#a#p!)li%/+"'l

http://firwanintianur93.blogspot.com/2013/04/makalah-etika-pelayanan-publik.htmlhttp://firwanintianur93.blogspot.com/2013/04/makalah-etika-pelayanan-publik.htmlhttp://firwanintianur93.blogspot.com/2013/04/makalah-etika-pelayanan-publik.htmlhttp://firwanintianur93.blogspot.com/2013/04/makalah-etika-pelayanan-publik.html


23/26

ip*s%a# *le+ 4ir.a# i#"ia#!r &i 092013 0900 PM

Kiri'%a# I#i le.a" E'ail Bl*$T+isJBer)a$i %e T.i""erBer)a$i %e 4ae)**%Ba$i%a# %e

Pi#"eres"

Ti&a% a&a %*'e#"ar

Poskan Komentar

Li#% %e p*s"i#$ i#i

Buat sebua L!nk

P*s"i#$ Le)i+ Bar! P*s"i#$ La'a Bera#&a

La#$$a#a# P*s%a# K*'e#"ar 5A"*'6

Le#a#a 4ae)**%

4ir.a# Tea'pa*Ol

B!a" Le#a#a A#&a

PENGN>NG TE?AKHI?

#ar!"* "ea'pa*OL

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24/26

T!"*rial Bl*$

i$i"al l*% "ea'pa*OL

>a#$a# L!pa I%a##(a i)eri Ma%a# 4is+ "ea'pa*OL

Pe#$i%!"

Me#$e#ai Sa(a

4ir.a# i#"ia#!r

Li+a" pr*:l le#$%ap%!

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• ► 201 56

• ▼ 2013 51F6

o ► Mei 56

o ▼ April 5116

LAPO?AN PENAHLANAT?ESIA ANI ATA ANSIMPE?4O///

LAPO?AN PENAHLANGAST?ITIS

PE?AWATAN LKA POSTOPE?ASI AN ANGKAT

>AHITAN

MASALAH 4AKTO?4AKTO? YANG MEMPENGA?HIIN4EKSI PA///

MAKALAH KEBTHANELIMINASI

MAKALAH TENTANG4ALSA4AH AN PA?AIGMAKEPE?AWATAN///

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25/26

MAKALAH TENTANG ETIKAPELAYANAN PBLIK

MAKALAH TENTANGP?OTEIN ALAM ILMKEPE?AWATAN

MAKALAH MAKKA?AN MANNATS

LAPO?AN PENAHLANOTITIS MEIA SP?ATI4K?ONIK ///

LAPO?AN PENAHLANABSES HEPA?

o ► >a#!ari 526

• ► 2012 5F6

STATISTIK TEAMPACOOL

'ar**# *#e '*re #i$+"

T?ANSLATE

Ge" T+is Wi&$e"

"ea'pa*OL !rs*r

Tra#sla"e

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26/26

0ree m)#"- at *""nem)#"-."n0&

T*"al Ta(a#$a# La'a#

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i)er&a(a%a# *le+ Ter-e'a+a#

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"ea'pa*OL/ Te'pla"e Pi"!re Wi#&*./ i)er&a(a%a# *le+ Bl*$$er/
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