Estado Futuro: Lousise Kampmann

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March 2016

Digital DenmarkPublic sector digitisation moving forward

Mrs. Louise Palludan Kampmann, Head of DivisionE-mail: [email protected]

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THE DANISH CONTEXT• Agency of Digitization responsible for

government policy

• Population of Denmark: 5.6 million

• High degree of internet penetration and skills:

• 92 pct. aged 16-74 have Internet access at home.

• 87 pct. aged 16-74 use the Internet every day.

• 88 pct. aged 16-74 have interacted online with public authorities within the past 12 months

marts 2016

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Municipalities and Regions in Denmark1 January 2007





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eGOVERNMENT STRATEGY 2011-2015”The Digital Path to Future Welfare”

• Target: To make 80 percent of all communication between public authorities and citizens/business digital

• 90 public services have progressively been made mandatory to use online by law in the period from 2012-2015 and all citizens and businesses have been provided with a digital letter box

• Continues tradition for cross-government collaboration between central and sub-national governments

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KEY PUBLIC DIGITAL INFRASTRUCTURE COMPONENTSIf services or components for sharing exist public bodies must use them. Security:- civil registration number (CPR), national eID (NemID), federated user management (NemLogin).

Messaging:- digital post solution, remote printing, text-message reminder service

Portals:- citizen portal (borger.dk), business portal (virk.dk), health portal (sundhed.dk)

Payments:- designated default bank account (NemKonto), payments service, eInvoicing

Core data:- authoritative basic data, data distribution solution

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IMPLEMENTATION - DIGITAL POST

Public sector authorities:

• Guidance of public sector authorities based on data – Data enabled identification of important target groups

• Networking and knowledge sharing

• Close cross-government coordination and collaboration

• Exemptions from mandatory Digital Post are managed locally but supported by the Agency for Digitisation (information, campaign material).

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IMPLEMENTATION – DIGITAL POST

Citizens: • Campaigns and advertising regarding Digital Post

• 97 pct. of all citizens (15 years or older) knew in september 2014, that it would become mandatory to receive public sector letters digitally two months later.

• Collaboration between public sector and NGOs (DaneAge, DPOD)

• Local information events (libraries and citizen service centers) – Help and guidance

• Exemptions possible (11 pct.)

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IMPLEMENTATION – DIGITAL SELF-SERVICEScreening of accessibility and user-friendliness

• Instructions on development of digital self-service solutions based on advice and best practice

• Language and design manuals

• Completion of user tests if services are changed

• Accessibility and user-friendliness are continously improved based on data and knowledge

Challenges:

• Limited sanctions

• Complicated legislation

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RESULTSAll Danish citizens from the age of 15 are subject to mandatory Digital Post (4.7 million citizens). By the end of 2015:

• 4.223.725 citizens were signed-up to receive Digital Post (89 pct.).

• 506.287 citizens were exempt from mandatory Digital Post (11 pct.).

Public authorities are increasingly using Digital Post: Volume of messages sent via Digital Post to citizens and businesses:

• 28 million messages in total in 2013.

• 86.5 million messages in 2015.

Has the target to make 80 percent of all communication between public authorities and citizens/business digital been reached?

• Progress is currently under assessment – Target within reach

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MOVING FORWARD

• Continous improvement of user-friendliness – Automatisation of public services in the future?

• Improving security and trust

• Digital growth

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Estado Futuro: Lousise Kampmann

Government & Nonprofit

Transcript of Estado Futuro: Lousise Kampmann