1

2015년은디지털마케팅이한단계더진화한한해였습니다.

빅데이터의 중요성이 대두되고, 프로그래매틱을 통해 각 사용자에게 맞춤화된 메시지를 실시간으로 전할 수있게 되었습니다. 개인화된 콘텐츠는 사용자의 주목도와 참여도를 높여 주었죠.

모바일은 미디어 소비와 컨텐츠 유통 방식에 가장 큰 변화를 가져다 주었는데요. 모바일 기기 사용으로 인해전 세계의 오디언스에게 언제 어디서나 콘텐츠를 전달할 수 있다는 점은 마케터들에게 새로운 기회를 열어주고 있습니다.

디지털 플랫폼은 검색, 소비, 소통, 공유 등 소비자 생활에 더욱 깊숙이 파고드는 다양한 기능 및 서비스를 제공하며 사용자들의 삶에 더욱 밀착된 형태로 진화해 가고 있습니다.

디지털 기술의 진화는 새로운 기회를 열어주기도 하지만 허위광고나 광고 차단, 사생활 침해 등의 문제를 동반하기도 합니다. 이러한 문제는 아직 마케터들이 해결해야 할 숙제로 남아 있습니다.

이 리포트는 현재의 디지털 마케팅 시장을 이해하고, 앞으로의 트렌드를 예측하기 위해 필요한 다양한 정보와인사이트를 포함하고 있습니다.

DIGITAL MARKETING TRENDS FOR 2016

YDM 이노베이션 센터에서 2015년 디지털 마케팅 주요 이슈를바탕으로 선정한 22가지 디지털 마케팅 트렌드 키워드.

이 키워드들을 바탕으로 2016년 디지털 마케터들이 주목해야 할7가지 트렌드를 예측해본다.

아래키워드에대한자세한내용은“Digital Marketing in 4 Categories“ 섹션에서참고 가능. (p.12~)

MEDIA PLATFORM TECH CREATIVE

Live Streaming Mobile Payment Big Data Video Contents

Walled Garden Buy Button AI ( Digital Assistants) Native Ad

App Activity Messaging Platform (Real-Time) Personalization Ad blocking

IoT (Data) Cross Device Location IT VR/AR

Influencer Ad Fraud Personalized Contents

MCN Automation

Predictive Marketing

“ KEYWORDS FOR 2016 ”

디지털마케팅의 Glocalization이 본격화 될 것이다.

페이스북, 인스타그램, 라인 등 여러 디지털 서비스들이 미디어와 광고 플랫폼으로서 진화해

가며, 글로벌 오디언스를 확보하기 위한 다양한 기능과 서비스를 소개하고 있다. 이와 동시

에 디지털 기술과 크리에이티브는 각 지역 사용자들의 다양한 취향과 문화를 반영하기 위해

더욱 정교해지고 로컬화 되고 있다.

마케터들은 글로벌 플랫폼을 통해 전세계 사용자에게 도달하면서도

각 지역의 특성과 사용자 개개인에게 최적화된 마케팅 전략을 세우는 노력이 필요할 것이다.

1 디지털마케팅의글로벌화와로컬화가동시에!

MEDIA PLATFORM TECH CREATIVE

Live Streaming Mobile Payment Big Data Video Contents

Walled Garden Buy Button AI ( Digital Assistants) Native Ad

App Activity Messaging Platform (Real-Time) Personalization Ad blocking

IoT (Data) Cross Device Location IT VR/AR

Influencer Ad Fraud Personalized Contents

MCN Automation

Predictive marketing

MEDIA PLATFORM TECH CREATIVE

Live Streaming mobile payment Big Data Video Contents

Walled garden Buy button AI ( Digital Assistants) Native Ad

App activity Messaging Platform (real time) personalization Ad blocking

IoT(data) Cross device Location IT VR

Influencer Ad Fraud Personalized Contents

MCN Automation

Predictive marketing

모바일과 웨어러블 기기는 개인의 삶에 더욱 밀착될 것이고, 이로부터 얻어진 데이터를

통해 한층 더 개인화된 소비자 경험을 제공할 수 있게 될 것이다.

데이터 기반의 타겟팅은 더욱 정확하고 정교해져, 사용자 개개인의 상황과 취향을 반영한 마케팅 전략을 구현할 수 있게 될 것이다.

데이터 분석을 넘어 이를 통해 의미 있는 인사이트를 도출하는 능력이 계속해서 발전될

것이고, 이는 소비자에 대한 이해도를 높여 효율적인 고객 관리를 가능하게 할 것이다.

2 개인화된소비자경험제공을위해최적화되고있는마케팅전략

디지털은 실시간으로 브랜드와 소비자 사이의 연결을 가능하게 한다.

언제 어디서나 소비자와 연결될 수 있다는 점은, 실시간으로 각 상황과 오디언스를 고려한

맞춤형 마케팅 메시지를 전달할 수 있다는 뜻!

점점 더 많은 브랜드들이 소비자의 ‘마이크로 모멘트’를 공략할 것으로 예상된다. 이는 어

떤 소비자가 무언가를 알고 싶고, 사고 싶고, 하고 싶고, 가고 싶은 바로 그 순간의 의도와

맥락을 파악하여 실시간 마케팅을 펼칠 수 있음을 의미한다.

실시간으로 소비자의 니즈를 파악하고 이에 즉각적으로 대응하는 것은 2016년 디지털, 특

히 모바일 마케팅 전략 수립에 필수 고려 요소가 될 것이다.

3 소비자와실시간으로연결되는그 ‘순간’에집중하라!

MEDIA PLATFORM TECH CREATIVE

Live Streaming Mobile Payment Big Data Video Contents

Walled Garden Buy Button AI ( Digital Assistants) Native Ad

App Activity Messaging Platform (Real-Time) Personalization Ad blocking

IoT (Data) Cross Device Location IT VR/AR

Influencer Ad Fraud Personalized Contents

MCN Automation

Predictive Marketing

마케팅 자동화에 대한 중요성이 더욱 대두될 것이다.

세일즈포스, 어도비, 오라클 등 마케팅 테크 기업들의 주도하에 마케팅자동화 기술이 심도

있게 발전하고 상품화 될 것이다. 타겟 오디언스에게 어떤 메시지를 어느 시점에 노출시켜

야 하는지에 관한 모든 과정을 자동화시킴으로써, 브랜드들은 더 효율적인 고객 관리 운영

과 브랜드 프로모션을 진행할 수 있게 될 것이다. 특히 모바일 마케팅 자동화에 대한 투자

가 활발히 일어날 것으로 보인다.

이러한 마케팅 자동화 기술은 나아가 소비자의 다음 행동을 예측하여 그에 상응하는 마케

팅 운영을 가능하게 하는 예측 마케팅(predictive marketing)으로까지 발전 하지 않을까.

4 마케팅자동화의본격화, 그리고보편화!

MEDIA PLATFORM TECH CREATIVE

Live Streaming Mobile Payment Big Data Video Contents

Walled Garden Buy Button AI ( Digital Assistants) Native Ad

App Activity Messaging Platform (Real-Time) Personalization Ad blocking

IoT (Data) Cross Device Location IT VR/AR

Influencer Ad Fraud Personalized Contents

MCN Automation

Predictive Marketing

디지털 플랫폼들은 사용자가 그들 플랫폼을 떠나는 것을 원치 않는다.

사용자들이 플랫폼 내에서 다양한 서비스를 모두 이용할 수 있도록 뉴스나 음악 등의 컨텐

츠 소비, 쇼핑, 메시징, 검색, 나아가 택시 호출까지 가능하게 하여 최대한의 이탈을 막고

있다.

특히 메시징 플랫폼의 성장과 진화에 주목할 필요가 있다. 메시징 플랫폼은 가장 많은 사

용자들이 이용하는 플랫폼일 뿐만 아니라 다양한 서비스로의 연결이 자연스럽고, 브랜드

와 사용자 사이의 친밀도 높은 소통까지 가능하게 하기 때문이다.

마케터들은 하나의 플랫폼에서 오랜 시간 활동하는 사용자, 그리고 이러한 플랫폼들이 지

니는 특징들을 파악하고 이해하여 각 플랫폼에 최적화된 마케팅 전략을 세워야 할 것이다.

5 사용자들을울타리안에가두어놓는디지털플랫폼들

MEDIA PLATFORM TECH CREATIVE

Live Streaming Mobile Payment Big Data Video Contents

Walled Garden Buy button AI ( Digital Assistants) Native Ad

App Activity Messaging Platform (Real-Time) Personalization Ad Blocking

IoT (Data) Cross Device Location IT VR/AR

Influencer Ad Fraud Personalized Contents

MCN Automation

Predictive Marketing

디지털 기술이 발전하면 새로운 광고 형태가 등장하는 것처럼,

크리에이티브도 그에 맞게 새로이 변화하며 마케터들에게 숙제를 주고 있다.

가상현실, 증강현실 등 새로운 기술은 신선하고 몰입도 높은 사용자 경험을 제공하는 콘텐

츠 제작을 가능하게 하고 있고, 광고 차단 소프트웨어라는 기술은 광고차단 문제 해결을

위해 사용자 경험을 최대한 방해하지 않는 네이티브 광고에 대해 주목하게 했다.

마케터들은 언제나 새로운 디지털 기술의 등장에 대해 주목하고,

또 그 기술이 가져올 크리에이티브의 진화 방향에 대해 고민해야 할 것이다.

6 디지털기술과함께진화하는크리에이티브

MEDIA PLATFORM TECH CREATIVE

Live Streaming Mobile Payment Big Data Video Contents

Walled Garden Buy Button AI ( Digital Assistants) Native Ad

App Activity Messaging Platform (Real-Time) Personalization Ad Blocking

IoT (Data) Cross Device Location IT VR/AR

Influencer Ad Fraud Personalized Contents

MCN Automation

Predictive Marketing

디지털로의전이로인한조직변화

디지털은 기업의 조직 변화에도 큰 영향을 줄 것이다.

디지털 자체가 비즈니스 혁신을 위한 전략의 주 요소가 될 것이고, 이로 인해 내부 조직 구

성 변화와 디지털 실무 역할 등의 재 정립이 필요해질 것이기 때문이다.

디지털화된 기업은 데이터 분석을 기반으로 더욱 개인화된 콘텐츠와 사용자 경험을 제공

할 수 있게 될 것이다. 새로운 기술, 더욱 다양화된 디지털 미디어, 그리고 광고 플랫폼에

대한 이해를 통해 크리에이티브를 넘어서는 통합적인 디지털 솔루션을 제공하는 기업이

늘어날 것이다.

디지털 혁신에 대처하기 위한 인력과 조직 문화를 갖추는 노력이 계속 될 것으로 예상된다.

7

MEDIA PLATFORM TECH CREATIVE

Live Streaming Mobile Payment Big Data Video Contents

Walled Garden Buy Button AI ( Digital Assistants) Native Ad

App Activity Messaging Platform (Real-Time) Personalization Ad blocking

IoT (Data) Cross Device Location IT VR/AR

Influencer Ad Fraud Personalized Contents

MCN Automation

Predictive Marketing

MEDIA AD PLATFORM TECH CREATIVE

DIGITAL MARKETING IN 4 CATEGORIES

M E D I A

1Media Consumption Habits of Digital Natives

Influencer Marketing

Live Streaming

Evolution of News Media

Social Media as News Platforms

Facebook’s Instant Articles

Twitter’s Moments

YouTube’s Newswire

Mobile-centric New Media

Mobile News Apps

Curated Contents by Digital Native Media

MEDIAINDEX

MEDIA

모바일과 소셜은 사람들 특히 디지털 네이티브 세대가 미디어를 소비하는 방

식을 크게 변화시키고 있다 디지털 플랫폼은 컨텐츠 제작자와 시청자 사이의

실시간소통을가능하게만들었고 동영상라이브스트리밍서비스와 등

소비자들이 각자를 표현하고 다른 이들과 공유하는 새로운 방식이 생겨났다

이로서브랜드가소비자들에게일방적으로전달하는메시지보다 소비자들

서로의의견이더큰영향력을행사하고있다

이러한미디어소비방식의변화로인해퍼블리셔들은모바일사용자에게최적

화된채널및앱을선보이고있다 언제어디서나모바일기기에서짧고보기쉬운콘텐츠를소비하는

사용자들을고려한미디어가대거등장했다 데이터를바탕으로각사용자에게개인화된콘텐츠를제

공할수있게된점도디지털시대미디어트렌드의핵심으로여겨진다

이제는누구나가컨텐츠제작자가되고하나의미디어채널로서활동할수있게되었다 이러한 인창

작자를전문적으로양성하고서포트하는조직도늘어나고있다 마케터들은디지털오디언스가컨텐

츠를제작 소비 그리고공유하는방식을이해하고 그에맞는브랜드메시지전달을해야할것이다

MEDIA OVERVIEW

14

M E D I A

1

• Last September, eMarketer reported that global digital

ad spend will increase 18% in 2015 to reach $170

billion, making up nearly 30% of the total ad market.

• Mobile ad spend is growing particularly rapidly at

around 70%, holding more than $72 billion of the digital

ad market.

• Digital, especially mobile, is having increasing impact

on every aspect of consumers’ lives from consuming

media to making purchases and communicating with

each other.

Source: eMarketer

M E D I A

1

Digitalized Media and Ad Market

Media and ad market are becoming

more and more digitalized.

Mobile, especially mobile apps, drive digital media consumption.

• 62% of all digital media time is now mobile.

• Time spent on desktop has decreased from 49% to 38% since 2013.

• Time spent inside mobile apps by US consumer on average has exceeded that of TV.

Increased Consumption of Digital Media

M E D I A

1

Source: Marketing Land

Social influencers have greater impact on consumer decisions

than branded contents.

Influencer Marketing

• Increasing number of consumers rely on social media to direct their purchase decisions, and some social

media users create impact that are equal or even greater than branded contents.

• Influencer Marketing: the idea of associating with social content creators whose opinions and stories

about products determine many other consumers’ attitudes towards a brand and guide purchase

decisions.

M E D I A

1

Marketers engage with influencers on different social platforms.

Influencer Marketing

Eunice Annabel,

Influencer in Singapore

• Influencer marketing has mainly started with bloggers who can deliver comments about the brand’s

products or services in a way that seems less curated and can appeal to users more naturally.

• As different types of social platforms proliferate, ways to engage social influencers for

marketing purpose are also diversifying

• Instagram is one of the vastly utilized platforms for influencer marketing. It is mobile optimized,

appeals to millennials, is highly visual and viral.

M E D I A

1

Multi-Channel Networks (MCN) aggregate contents from influential

individual video content creators.

Influencer Marketing: Multi-Channel Networks

PewDiePie’s YouTube Channel

• Online, especially mobile, video market is expanding in an unprecedented rate.

• YouTube stars are more popular than mainstream celebrities especially for younger generations (Gen Z).

• MCN businesses share advertising revenue with individual content creators by entering into an alliance

with them and supporting contents marketing, distribution, investment, copyright management, monitoring,

and audience finding.

Kyungsun’s YouTube Channel

M E D I A

1

Creators build intimate relationships with viewers through original

contents and real-time conversation.

Influencer Marketing: Multi-Channel Networks

• The creators who express themselves through various subjects such as beauty, game, cooking and so

on are establishing a new video contents ecosystem.

• Due to fewer restrictions and burdens of deliberation, MCN provides unfiltered and authentic contents

which are hardly found in traditional media.

• Major Players: Maker Studios, Machinima, Defy Media, Vevo, Awesomness TV, Fullscreen

• Major Players (Korea): DIA TV, Afreeca TV, Treasure Hunter, MAKEUS, TOSQ

M E D I A

1

Mobile devices have created a whole new opportunities for live streaming.

Live Streaming

• Mobile devices have built better conditions for live streaming.

• Portability: Being able to bring the device anywhere opens up for more dynamic and compelling content

creation.

• Connections: faster mobile broadband networks enable people to stream or watch in high-quality.

• Visual: better cameras and screens make contents more visually appealing.

• Apps which are solely dedicated to feature live streaming functions, are continuing to emerge and be

developed. – ex) Meerkat, Periscope, V (by Naver)

Periscope Meerkat V

M E D I A

1

Brands can utilize live streaming in various ways to captivate

digital audiences.

Live Streaming

• Release of new products or services: spur the interests of potential customers and

enhance buzz around new release.

• Exclusive contents: Behind the scenes such as company tours or making films, as well as teasers and

interviews only shown to live stream audiences can attract special attention from the customers.

• Personal customer service: Since live streaming allows real-time conversations between the brands

and customers, brands can immediately address pertinent issues and solve problems through creating

sessions such as live Q&A.

M E D I A

1

Increased role of social media for news consumption

Evolution of News Media

• Facebook drives more traffic to news sites than Google.

• The core characteristics of both news and social media is virality.

Source: Parsely

M E D I A

1

Facebook

Evolution of News Media

• Instant Articles - By hosting selected publishers’ articles natively on its app, Facebook provides qualified

contents to its audiences without letting them leave its platform. This feature allows convenient consumption

of news articles for the audiences, wider reach of their contents for publisher, and collection of rich contents

for Facebook.

• Notify - app for reading customizable breaking news and information by receiving push notification on lock

screen

• The usage of mobile alerts and notifications has grown as news market is becoming increasingly competitive.

Instant Articles Notify

M E D I A

1

Evolution of News Media

• Moments - curated streams of event-based content for mobile users

- includes tweets, images, videos, contents from Vine and Periscope

- a place for sharing real-time news as people instantly create and upload videos of events

going around them

- Promoted Moments allow brands to present immersive promotional stories for the users by

addressing real-time events or seasonal narratives.

Moments Promoted Moments

M E D I A

1Twitter

Evolution of News Media

• YouTube Newswire

- In partnership with social news agency Storyful, Newswire provides a curated and verified

feed of the day’s most newsworthy events being published to YouTube.

- “social journalism” - help journalists to gather resources related to breaking news including

first-hand accounts from eyewitnesses.

M E D I A

1YouTube

Traditional media revamps with digital touch,

as digitally native new media receive special attentions from users.

Mobile-Centric New Media

• Traditional news publishers target digital audiences with news editions for smartphones. Ex) The New

York Times Now, Economist Espresso

• Digitally native media companies such as BuzzFeed, Upworthy Vox, Vice, Pikicast, Moncast, and Subusu

News provide innovative news formats optimized for digital, especially mobile platforms.

• The ways to present news are becoming more and more interactive, creative, and mobile-centric.

NYT NOW The Economist

Espresso

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Digital new media provide curation services to serve the right

contents to the right audiences.

Mobile-Centric New Media

• They use images and videos with minimal texts to capture the eyes of users who consume contents

on mobile on the move.

• Based on users’ data such as their news consumption history,

digital news media provide curated contents that serve users’ interests.

BuzzFeed Pikicast Moncast

M E D I A

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AD PLATFORM

Programmatic & RTB

Mobile Programmatic Ads

Programmatic Expanding to TV Ad Market

E-commerce Platforms

Digital Ad Platforms as Consumption Triggers

Pinterest’s Buyable Pins

Facebook’s Buy Buttons

Google Shopping

Messaging Apps as Full-Featured Business and

Marketing Platforms

Messaging Apps as Media Platforms

Messaging Apps as Social Platforms

Messaging Apps for Mobile Commerce and

Online Payment

Creative Ad Formats on Messaging Apps

Personalized Mobile Search

AD PLATFORMINDEX

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프로그래매틱 광고는 웹과 모바일을 넘어 TV 시장에까지 적용되고 있다. 스

마 트폰, 테블릿, PC, TV 등 여러 기기를 동시에 사용하는 이들이 늘어나며, 전

통 미 디어와 디지털 미디어 사이의 경계가 허물어지고 있다. 각기 다른 미디어에

서 의 사용자 경험에 대한 통합적인 뷰를 통해 각 플랫폼에 최적화된 메시지를

전 달하는 능력이 점점 더 중요해지고 있다.

디지털 플랫폼은 브랜드 메시지를 전달하는 채널로서 사용될 뿐 아니라, 플

랫폼 내에서의 소비까지 가능하게 하고 있다. 온라인 구매가 늘어남에 따라 페이스북, 인스타그

램, 핀터레스트, 구글 등 많은 플랫폼들이 원하는 물건의 발견과 동시에 구매를 가능하게 하는 구

매버튼을 적용시켰다. 광고 플랫폼은 발견에서 구매까지 이어지는 소비자 여정의 전 과정에 개입

하는 형태로 변화하고 있다.

2015년은 메시징 앱의 진화가 유난히 눈에 띄는 한 해였다. 이들의 통합 비즈니스 및 마케팅 플랫

폼화는 내년에도 계속될 것으로 보인다. 단순히 메시지를 주고 받는 용도를 넘어, 뉴스나 게임 등

의 콘텐츠 소비, 모바일 결제, 택시 호출이나 음식 주문 등의 O2O 서비스, 광고 등 다양한 기능을

포함하고 있다. 사용자 기반이 넓고, 브랜드와 소비자 사이의 친밀도 높은 소통을 가능하게 하는

메시징 앱은 차세대 마케팅 플랫폼으로 더욱 주목 받을 것으로 예상된다.

AD PLATFORM OVERVIEW

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Programmatic and Real-Time Bidding (RTB) are increasing

their shares in digital advertising revenue.

Programmatic & RTB

• Programmatic advertising means

automating the buying, placement and

optimization of ads.

• For the first time in 2015, programmatic

transactions will be a majority (52%) of

non-search digital ad spend in the US.

• Spending on programmatic advertising is

growing at about 20% annually.

• RTB is growing even faster, at about 24%

CAGR.

• In particular, mobile and video RTB are

presenting rapid growth, at roughly twice

the rate of programmatic overall.

Source: Business Insider

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Programmatic ad buying is moving beyond desktop banners

and expanding to mobile.

Programmatic & RTB

• US mobile programmatic ad

spending is expected to reach $9.33

billion this year, accounting for

60.5% for total US programmatic

display ad spending.

• Marketers consider mobile as the

format expected to have the most

opportunity for programmatic buying

since social, video and native ads

are increasingly intertwined with

mobile

Source: eMarketer

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Programmatic ad buying is starting to be integrated in TV ad market.

Programmatic & RTB

• Due to the advent of digital video distribution, TV has

transformed from a mono-directional to a bi-

directional communication medium.

• Broadcasters can now learn a lot about the

demographics and personal information of TV ad

viewers.

• Data on the viewers can be applied to target different

ads to different demographic segments to increase

impressions or engagement.

• Targeting and efficiency are the two major reasons

for TV programmatic advertising.

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Total Audience Measurement & Target Rating Points

Programmatic & RTB

• Increasing number of people consume digital media in conjunction with TV viewing.

• Introduced by Nielsen during Advertising Week 2015, total audience measurement provides metrics for both

linear and dynamic programming on TV and digital. (like-for-like metrics for TV and digital video)

• Facebook’s Target Rating Points (TRP} allows marketers assess how well their Facebook video ads perform

in conjunction with TV ads.

• Facebook’s research reveals that conducting campaigns synchronized across TV and Facebook raises

targeted reach 19% versus TV alone, and this increase is 37% with millennial audiences.

Nielsen’s Total Audience Measurement Facebook’s Target Rating Points

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Programmatic & RTB

Google’s programmatic

ad for native content

and mobile video

publishers

• Programmatic native

advertising for mobile

devices

• Programmatic full-screen

video ads for mobile devices

ONE, AOL’s open,

unified programmatic

platform

• Aimed at assisting

marketers optimizing their

campaign goals across all

screens, formats and

inventory types.

Hulu offers

programmatic

advertising by partnering

with Oracle and

Facebook’s LiveRail

• Hulu, the streaming-video

service, has partnered with

Oracle Data Management

Platform and Facebook-

owned video-ad platform

LiveRail to offer

programmatic ad options.

• Aims to increase efficiency

and ROI for marketers

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2 • Time spent on apps are increasing significantly as native mobile apps provide better user experience

and more features than mobile websites.

• The growing number mobile-first and mobile-only users facilitates app usage especially in

messaging, social networking, shopping, and gaming areas.

• It would be necessary to learn how leading platforms such as Facebook, Twitter, WeChat,

KakaoTalk and more utilize digital technologies and creatives in order to offer enhanced user

experience and increase retention and engagement rates.

Source: Flurry

App-Centric Digital Activities

Digital activities are becoming mobile, especially app-centric.

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2 • Time spent on apps by US smartphone and table users (per day)

• 2 hours and 51 minutes in 2014

• 3 hours and 5 minutes in 2015 (estimate)

• 3 hours and 15 minutes in 2016 (prediction)

Source: eMarketer

App-Centric Digital Activities

Digital activities are becoming mobile, especially app-centric.

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Ad Platforms for E-commerce

Digital ad platforms are evolving as total marketing platforms

which trigger consumption.

• Mobile and social drive e-commerce growth.

• Contextual commerce: recommendations based on user’s mobile usage and location.

• Mobile becomes the ultimate “remote control” of our lives, simplifying and enabling all of our daily transactions.

• Social media act as platforms for discovering and learning about new products and services.

• “Word-of-mouth” context is important for both consumers and merchants.

• “shoppable social” – buy buttons; beyond researching about products and services, people directly purchase

items on social platforms

• “showrooming” – the act of checking out merchandise in-store and then purchasing the item online

• “app-rooming” – using a mobile app to browse items, then physically going to the store to purchase items

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Ad Platforms for E-commerce

Pinterest users visit the platform with “buying mindset.”

• Among active Pinterest users, 93% plan for purchases through the site and 87% have purchased

something because of what they saw on the site. (app-rooming)

• Buyable Pins – users can purchase items directly within Pinterest

• Buyable Pins have revamped with hand-curated catalog of items that uses can buy right from the platform.

• In-Pin search allows users to choose just one portion of the original pin and get more granular detail on

that item.

Buyable Pins Handpicked Buyable Pins In-Pin Search

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Ad Platforms for E-commerce

• Purchases on Google: buy button like feature which

will allow shoppers to purchase products that come up

in Google’s paid shopping ads directly form mobile

devices.

• Google shopping gets mobile-optimized.

- Shopping-related searches are taking place more on

mobile devices than on desktop computers.

- Google’s updated mobile shopping turns user

experience more like the experience of using mobile

application. (tap and swipe for navigation)

- Users can easily narrow down their searches and

view details on the items.

- Consumers can check out items online, or find

nearby stores that have the product in-stock by

applying the “available nearby” filter. Purchases on Google

Mobile-optimized

Google Shopping

Google

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Ad Platforms for E-commerce

Facebook does not want its users to leave its platform for shopping.

• Buy button

• Facebook Shopping Feed

– A dedicated shopping feed section prevents consumers from being distracted by other News Feed.

• Ad format “Canvas”: fast-loading, full-screen ad which allows users to browse different products,

then zoom in and see the details.

Buy Button Shopping Feed Canvas

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Ad Platforms for E-commerce

Facebook Restaurant Review

Reviews and ratings on social platforms are posing increasing

influence on consumer choices.

• The way people find and consume food, and share their

dining experiences has become digitalized.

• People now search for healthy ingredients and food

recipes online, search nearby restaurants with mobile

phones, order food for delivery online, and share images

of food they had on various social platforms.

• With recipe search being one of the most popular

consumer activities on the web, online ratings and

reviews help consumers fine-tune their searches.

• Facebook’s restaurant review search integrates critic

review when users search for and visit pages of

restaurants on its platform.

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Ad Platforms for E-commerce

Target uses Snapchat, Facebook and Instagram for digital

holiday campaign.• Target did its big holiday campaign across social and messaging platforms including Facebook,

Instagram and Snapchat.

• Facebook’s “Canvas” e-commerce ads – Canvas lets users browse items in a fast-loading, full-screen mode.

• Instagram’s ad unit Marquee

• Rolled out thanksgiving-themed geofilter to all Snapchat users in the U.S., and starting from Dec. 1, a new

holiday-themed design will be released each day through Christmas.

• Target saw sales volume more than twice as its busiest day ever.

Target’s Digital Holiday Campaign

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Messaging Apps

The usage and significance of messaging apps are increasing.

• Mobile messaging apps will be used by more than 1.4 billion consumers this year, representing 31.6%

increase from last year. The number is expected to reach 2 billion by 2018, meaning 80% of smartphone

users worldwide will use mobile chat apps.

• The top four messaging apps (Facebook Messenger, WhatsApp, WeChat, and Viber) combined have more

users than the top four social networks (Facebook, Twitter, LinkedIn, and Instagram)

Sources: eMarketer, Business Insider

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Messaging Apps

Why do we care about messaging apps?

• Messaging apps not only have large user base,

especially younger generations, but also have high

retention and usage rates.

• Whereas more than half of smartphone owners

have 40 to 70 apps installed on their devices, more

than 70% of them use less than 7 apps per day.

(Millward Brown)

• Roughly 80% of smartphone app time is spent with

a user’s top three apps. (comScore)

• For brands that do not already have a huge app or

website presence, participating in messaging apps

offer sound opportunities to be connected with

users. Messaging apps not only are one of the go-

to apps that users spend most of their app usage

time, but also offer one-to-one like experience

between the consumer and the brand. Source: Millward Brown Digital

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Messaging Apps - Media

Messaging apps are becoming

full-featured business and marketing platforms.

• curated contents from leading media brands

• native ads that naturally resonate with contents on Discover

• Partnering with 24 popular online, print and TV news outlets,

Line News is trying to become one of the most popular places for

Japanese users to consume news.

• Users can choose which news media outlets to follow, divided by categories.

• Channel provides a variety of curated contents including news, lifestyle,

and entertainment based on users’ interest.

• contents recommendation algorithm RUBICS

(Real―time User Behavior―based Interactive Content Recommender

System)

to analyzes users’ response to the contents and provides stories

that are optimized for the specific users

Snapchat’s

Discover

KakaoTalk’s

Channel

Line News

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2• social feed where users share updates, news

and photos with friends

• Moments allow brands target specific types of

consumer to promote their own posts and get

new followers.

• branded graphic that users can overlay on top

of their photos when they are in specific

locations

• turn people visiting their stores into social

media ambassadors since geofilters guide

users to share videos that promote the brands

or products to a wider audience

Messaging Apps - Social

Messaging apps are becoming

full-featured business and marketing platforms.

Moments Geofilter

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2• Increasing number of messaging apps,

especially the ones from Asia, are venturing

into mobile commerce and payment services.

• Users can perform in-app purchases such as

buying stickers and emoticons.

• They can also pay for taxis, purchase movie

tickets, order foods and many more.

• WeChat Pay and QQ Pay (QQ is Tencent’s

older messaging app) have now exceeded

200 million users who have tied a bank card to

the service.

Messaging Apps – Mobile Commerce and Online Payment

Messaging apps are becoming full-featured business and marketing

platforms.

Line Pay

Kakao Pay

WeChat Pay

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2• Branded stickers (Line) and emoticons (KakaoTalk)

• GIFs (Kik)

– branded GIFs to be uses while chatting with Kik’s

users thorugh Promoted Chats

– integrated GIF search feature allows users to use emoji to

find the kind of GIFs, making the discovery and sharing GIF

files as easy as sending photos or videos.

• Snapchat’s “Lenses”

– users can add animated filters to their face

– brands can offer “Sponsored Lenses,” which will turn

advertising more interactive, personal, and engaging since

they inherently depend on the sender’s face, making them

always unique and intimate.

Messaging Apps – Creative Ad Formats

Messaging apps are becoming full-featured business and marketing

platforms.

Kit’s Intergrated

GIF search

Lenses

Sponsored Lenses

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2• More personalized and contextual mobile

search within messaging apps

• Kakao Talk’s “# search” - Simply by entering “#”

on chat browser, users can search keywords

that they are looking to get information about

without leaving the chatting space.

• Facebook Messenger’s “M” – personal digital

assistant powered by artificial intelligence to

help users search for information and services,

as well as perform tasks such as booking

restaurants and making travel arrangements

on behalf of them.

Messaging Apps – Personalized Mobile Search

Messaging apps are becoming

full-featured business and marketing platforms.

Kakao Talk’s # Search Facebook Messenger’s M

T E C H

3Big Data

People-based Marketing

Artificial Intelligence & Machine Learning

Personal Digital Assistants

Search Evolution

Marketing Automation

Why Marketing Automation?

Lead Generation

Predictive Marketing

TECHINDEX

TECH

T E C H

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디지털 미디어와 플랫폼을 통해 사용자에 대한 데이터를 수집하고 분석하

여 소비자에 대한 인사이트를 얻는 것이 가능해졌다. 이는 브랜드들이 각 소

비자가 원하고 필요로 하는 것을 파악하고 그를 충족시키는 개인화된 메시

지를 전달할 수 있도록 하고 있다.

인공지능, 머신러닝 등의 발전된 기술은 디지털 오디언스에게 맞춤형 서비

스를 제공하는 기능과 서비스 개발을 촉진시키고 있다. 인공지능 기반의 디지털 개인 비서는 더

욱 정확하고 똑똑해져, 정보를 검색하고 그에 맞는 서비스까지 바로 제공해주는 검색 시장의 궁

극적인 미래가 될 가능성을 보여주고 있다.

고객 관리 및 리드 생성을 위해 마케팅 자동화 기술을 도입하는 기업들이 늘어나고 있다. 소비자

여정의 각 단계에 알맞은 브랜드 메시지를 전달하기 위한 효과적인 방법이기 때문이다. 타겟 오

디언스에게 어떤 메시지를 어느 타이밍에 노출시켜야 하는지에 관한 모든 과정을 자동화 시킴으

로서, 효율적인 브랜드 프로모션이 가능해지고 있다. 이 기술은 소비자 행동을 추적하여 다음 행

동을 예측하는 예측 마케팅으로 발전되고 있다.

TECH OVERVIEW

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Big Data

Big Data spending will see 23.1% CAGR until 2019.

• The advent of various media and platforms allows

collection of enormous amount of consumer data.

• Digital technology enables fast and thorough

analyses of these data.

• Bid data analysis help marketers understand

consumer needs and provide appropriate services.

• According to IDC, big data technology and services

market will grow to $48.6 Billion in 2019.

• Three major big data submarkets are infrastructure,

software, and services. All three areas are

expected to grow over the next five years.

• According to Gartner the value chain of business

operations will shift from “a labor-driven and

technology-enabled paradigm” to a “digital-driven

and human-enabled model.”

Source: Forbes

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Machine Learning, AI

Personal Digital Assistants

• By the end of 2016, autonomous mobile assistant purchasing is expected to reach $2 billion dollars

annually, representing about 2.5% of mobile users trusting assistants with $50 a year.

• AI-based personal digital assistants find information for the users and complete tasks on their behalf.

• AI and machine learning enable marketers to understand

consumers’ needs contextually and deliver messages and/or services relevant to them.

Apple’s Siri Microsoft’s Cortana Facebook Messenger’s M Google’s Google Now

T E C H

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Machine Learning, AI

“The future of search is to try to build the ultimate personal

assistant.” - Behshad Behzadi, director of search innovation at

Google’s Zurich lab

• AI and machine learning can help better deliver

personalized search results at “micro-moments,”

a specific point in time when someone wants to

know, buy, do something, or to go somewhere.

• Voice search: Improved ability to process natural

language is enabling voice-based assistants to

better understand complex requests and

meaning behind users’ questions.

• Search with advanced technology concentrates

more on grasping the intent of users’ search

than finding the correlation between the search

word and the result. Google Search Naver Search

T E C H

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Marketing Automation

Marketing automation supports brands to connect with consumers

at different stages of consumer journey with relevant messages.

• Marketing automation refers to technologies and software platforms designed to effectively conduct

marketing practices on multiple channels and automate repetitive tasks.

• It allows brands to deliver “the right message to the right person at the right time in a way that is scalable.”

• Marketing automation industry, especially mobile marketing industry, is proliferating with increased

investments and acquisitions in related fields.

Source: VentureBeat

Engagement, or mobile marketing

automation, was the largest investment

space after analytics, highlighting the

growing attention to mobile marketing.

T E C H

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Marketing Automation

Marketing automation tools enable marketers to combine multiple

marketing channels in the same workflow and increase the

likelihood of leads engaging with the brand’s message.

• E-mail: automated nurturing emails for potential customers, automated product recommendations

for existing customers, and retarget ones who abandoned the cart before purchasing.

• Social: manage social media content for various social platforms, schedule standard reports for

analytics, and optimize posts to increase engagement.

• Web: provide personalized ads by tracking website visitors’ online behavior

• Mobile: target users across time, space and devices by integrating locational context;

deliver messages based on a customer’s physical location and send personalized push notification

by analyzing the user’s specific in-app behaviors.

T E C H

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Marketing Automation

Predictive marketing

• By analyzing a wealth of data regarding customer behavior, predictive analytics uncover the patterns of

existing as well as potential customers in order to determine who are most likely to buy or who has the

greatest revenue potential.

• It provides insights on the customers’ next move and automatically use the insights to provoke certain actions.

• Predictive analytics will become key focus of digital marketers since the ability to know the next movement of

a customer is directly related to revenue.

Amazon’s predictive analytics system

allows them to begin shipping products

before a customer even order them by

analyzing the customer’s previous

purchase history and consuming behavior

and predicting the probability of him or her

buying specific products.

This way, Amazon can reduce shipping

times and provide faster services for the

customers.

Amazon’s “anticipatory shipping” patent

Source: Wall Street Journal

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Diversified Creatives for Mobile Users

Online Videos

Creative Options for Mobile Contents

Virtual Reality and Augmented Reality

Immersive User Experience

Virtual Journalism

Ad Blocking and Native Ads

Increased Use of Ad Blocking Softwares

L.E.A.N. Ads

In-app and Social Ads

CREATIVEINDEX

CREATIVE

C R E A T I V E

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기술의발전은새로운크리에이티브의등장을요구하고있고 더다양한시도

를가능하게하고있다 날마다쏟아지는수많은디지털콘텐츠는사람들의주

의지속시간을단축시켜 짧고집중도높은온라인동영상콘텐츠제작과소

비가증가했다 비주얼요소가강력한이미지와 도디지털소비자의시선을

사로잡는크리에이티브로활발히사용되고있다

가상현실과증강현실기술에대한투자가본격화되고있다 오큘러스리프트

와삼성기어 등의프리미엄 헤드셋부터구글카드보드와같은저렴한기기까지 가상현실을

체험할수있는옵션이다양화되고있다 페이스북과유튜브등 도동영상을통해몰입도높은사

용자경험을제공하는플랫폼이늘어나고있다 은브랜드와콘텐츠제작자가이야기를전달하는

새로운방법을제안하고있다

지난한해광고차단소프트웨어를사용하는이들이급증했다 광고차단을하는가장큰이유는광

고가사용자경험을방해한다는것이다 이러한현상의대응책으로사용자가거슬린다고느끼지않

을만한네이티브광고에대한주목도가높아지고있다

CREATIVE OVERVIEW

C R E A T I V E

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Digital video consumption continues to rise.

• Not only Gen Z consumers but also older generations are watching as much digital video as TV.

• Average consumer between the ages of 16 and 45 worldwide watches 204 minutes of video a day, split

equally between TV and online. 201 minutes on live TV and on demand TV, 45 minutes on smartphone, 37

minutes on computer, and 20 minutes on tablet

Digital Videos

Source: Millward Brown

C R E A T I V E

4• The share of mobile phone digital video

view worldwide increased from 7% to

39% during the period between

September 2013 and September 2015.

• Increase consumption of contents on

mobile devices drive more creative

options to be optimized for smaller

screens.

Digital Videos

Source: eMarketer

Mobile share of all digital video viewing is growing especially due to

the increased usage of smartphones.

C R E A T I V E

4

More creative options optimized to be viewed on mobile devices are

being developed.

• People have tremendous amounts of digital

contents available to watch at any time wherever

they are, causing shortened attention spans.

• In order to capture the minds of the ones who

consume video contents with mobile devices on the

move, brands offer short-forms of video across

multiple channels.

• Auto-playing videos are being widely adopted for

its high rate of audience reach and engagement.

• More immersive video experiences are delivered to

consumers through 360 degree videos.

Digital Videos

360 degree video on Facebook

C R E A T I V E

4

More creative options optimized to be viewed on mobile devices are

being developed.

• Various platforms including Facebook, Instagram, Tumblr, and Kik rolled out GIF supporting features.

• With its short and eye-catching nature, GIF is increasingly attracting attentions for being a fun and easy

way to express the emotions of digital oriented minds.

Digital Videos

Instagram’s Boomerang Tumblr’s GIF Maker Kik’s GIF Search

C R E A T I V E

4

Visual social platforms such as Instagram offer unique creative

opportunities for brands.

• Since food is inherently social, it is a vital

subject on social media.

• Food videos are “thumb-stopper,” videos with

compelling images such that users will stop

scrolling through Facebook new feeds.

• Because of its visually appealing nature,

Instagram is one of the most frequently used

social platforms to share food related images.

• Increasing number of culinary brands create

snackable and compelling food images to

trigger viewers for ideas and desires.

Digital Food Culture

Fauchon Paris on Instagram

C R E A T I V E

4

Augmented and Virtual reality provide opportunities for new creatives.

• Augmented and virtual reality markets

combined will reach $150 billion by 2020.

• Investments in these markets will lead to more

diverse content services for VR and AR

devices.

• Sales of virtual reality devices will reach 14

million units worldwide in 2016, and jump to 38

million by the end of 2020.

• Mark Zuckerberg highlighted that VR is “the

next major computing and communication

platform after phones.”

• VR will provide opportunities to share

experiences in much more immersive ways.

Virtual Reality

Source: TrendForce

C R E A T I V E

4

Virtual Journalism

• In partnership with Vrse, the virtual reality production company, The New York Times is continuing

to create virtual reality films.

• NYT started sending over a million Goggle Cardboard sets to its subscribers in anticipation of its VR

app.

• “The Displaced” – VR documentary on the stories of children affected by war.

• Virtual journalism clearly exemplifies how people can utilize technology to leverage storytelling such

that viewers are engaged not only visually but also emotionally.

Virtual Reality

C R E A T I V E

4

Increasing number of people use ad blockers.

• The number of monthly active users of ad-block software globally has reached nearly 200 million

with 40% year over year growth rate.

• The main reasons people use ad blockers are

1) Annoyance - People are simply annoyed by overly intrusive ads.

2) Usability - Ads increase load times of

web pages and use up memory on devices.

3) Privacy - People are concerned

about their personal data being

misused to personalize the ads.

Ad Blocking

Source: PageFair and Adobe

C R E A T I V E

4

We need to create better ads.

• Ad blocking poses a considerable threat to digital media

companies that depend on advertising for revenue.

• In response to this phenomenon, Interactive Advertising Bureau

(IAB) has launched L.E.A.N. Ads program.

• “We messed up. As technologists, tasked with delivering content

and services to users, we lost track of the user experience.” – IAB

• ”Acceptable Ads” initiative - Acceptable ads are defined as the

ones that are not annoying, do not disrupt user experience,

transparent, and appropriate to the site that users are visiting.

• Marketers need to deliver non-disruptive message that are

relevant to their target audiences.

• In addition to native ads on the web, native ads on social

platforms like Facebook and Twitter, as well as mobile display in

apps, could become popular ways to get around ad blocking.

Ad Blocking

Acceptable Ads

L.E.A.N. Ads

C R E A T I V E

4

Increased focus on in-app and social ads

• Since ad block software does not block ads inside mobile apps, brands will shift their resources to social

media, native advertising and influencer marketing.

• The main reasons people use ad blockers are

1) Annoyance - People are simply annoyed by

overly intrusive ads.

2) Usability - Ads increase load times of

web pages and use up memory on devices.

3) Privacy - People are concerned about their

personal data being misused to personalize the ads.

Ad Blocking

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Facebook Tests a Dedicated Shopping Feed

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Google to Add “Buy Button” to Its Mobile Search Ads

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Introducing New Ways to Buy, Optimize and Measure Ads for a Mobile World

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Now with 2.5M Advertisers, Facebook Targets TV Budgets with New Ad-Buy Offering

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The Pinterest Buy Button Might Rock Your Ecommerce

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Tech

79

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Tech

80

Augmented and Virtual Reality to Grow to $150B by 2020, Forecaster Says

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Video Creative in a Digital World

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Creative