Customer service depends on who?

TheEmployees!

…their attitude…

Keep on walking buddy…

…Facial expressions and body language…

…their tone of voice…

…their commitment…

…their listening skills…

…their attitude…

…their empathy……their empathy…

…their understanding…

…their willingness…

…their appearance…

vs

…their effort…

…their motivation…

…and their politeness…

Do you really think all employees were born with those qualities?!?!

No!….right?

That is why excellent customer service requires training!

Everyone watching this video has been a

customer

and has been an employee as well

…and provide more than you expect as a customer.

You should be the role model…

This leads to exceeding our customers expectations

Rocky Mountain Care will be the talk of the town