Cisco unified collaboration training presentation by Zerone

1

Cisco語音與整合通訊簡介

David Chou 周榮年

TEL:(02)2656-5766

E-mail:[email protected]

2

Agenda

上午（09：30～12：00）

企業面臨的競爭及趨勢

Cisco Unified Collaboration Solutions 簡介

電話網路和IP電話網路的基本概念

Cisco語音通訊防護與IP Phone連接

Cisco IP Telephony Endpoints

IP Phone之應用

3

企業面臨的競爭及趨勢

4

網際網路改變了一切….

“一種新的商業模式” 我們使用訊息的方法

5

全球化 – 企業的未來

•全球化的企業將會因不同地域，而使用不同功能與資源的網路，傳統的分公司概念將逐漸消失

•每個區域的分支機構都會有於當地市場有深入的了解與掌握，其中一些區域的分支機構甚至會成為某些商品、資源或服務的”全球領導者”，以他們為核心提供支持全公司與客戶的完整服務

•整體而言，企業的非核心業務與資源取得上會更加依賴合作夥伴，所以核心業務會縮小，而周邊的業務會擴大。

6

什麼是統合通訊？

統合通訊包括

傳統與行動電話

Email

會議

語音信箱

線上狀況訊息

即時訊息

網路管理

統合通訊是所有個人通訊方式的整合，它融合了多種通訊，包括語音、傳真、Email、即時訊息、會議、圖片及視訊等的方式。

7

統合通訊的企業流程

降低通訊成本免費電話，遠程拜訪 …

減少設備資源最佳化及營運效率

生產力的提高統合訊息，協同合作，提供狀態訊息

競爭優勢和商業流程的整合終

端用戶產出價值

戰術層面戰略層面

8

改善通訊對企業主要之營運影響

研發流程銷售和支援流程

提高生產力增加銷售量

質與量的改善降低銷售週期及減少庫存

降低成本

（例如在不同的部門中

協調零組件的選擇）

提升客戶滿意度

加快上市速度減少客戶流失

9

Streamline Business Processes

Speed Decision-Making and Streamline Business

Initiates immediate

web, video and audio

session

Agreement reached &

viewed by all parties

Acct Rep call customer provides info and receives order

Account Representative

answers with cell phone

Customer calls account representative with a question

Uses Presence to

Locate production

manager

Using wireless, logs

into Unified Personal

Communicator

10

How Do You Enable Collaboration?

Who talks to whom? Why? When? How?

What information is needed? Where? On what platform?

What communication systems are used today?

Answers to these questions will help you understand how IP based communication can change your operations

Remember—Forget the normal assumptions about what a phone can do and how voice can be used

11

傳統通訊

分離的語音、數據和視頻網路

特定制式的投資

VoIP Gateway

融合通訊

語音、數據和視頻應用的融合

企業應用最佳化

部署並善用IP網路設施

豐富的用戶體驗

彈性的應用程序

通訊支持的商業流程

建立於融合網路的基礎上

統合通訊

邁向統合通訊的步驟

大型企業正邁入融合通訊的階段，

Gartner預估視訊協作技術在2012年是為企業帶來策略性優勢策略科技

12

Mobility Wired and wireless

Policy &

Preference Find me, follow me,

hide me

Presence Intelligence in the

network

Virtualization Any time, anywhere

Rich Media Voice, video, and Web

collaboration

Speech Simple access

to services

IP Phones Rich Media Conferencing

Unified Call Control

Enabling Unified Communications

Mobility Applications

Unified Operations Mgmt Unified

Messaging

Service and Support

Unified Clients

Customer Interaction Networks

13

UC Benefits Across Business Value Chain Exception Handling, Escalations, Crisis Management

10–20 Percent of

Orders Are

Generating

Exceptions

Inventory Shortages

Machinery Breaks

Down, Difficult to

Reach Production

Managers

Changes in Demand

or Inventory, Traffic,

Truck Malfunctions

Event-based E-mail Alerts Are No Longer Good Enough

Faster and More Effective Communication/Collaboration Is Required

Leverage Policy

Services to Enable

Real-Time

Collaboration

Between Necessary

Parties to Resolve

Order Exceptions

Leverage Speech

and Media Services

to Instantly Interact

with Product

Specialist, Locate

and Ship Nearest

Inventory

Leverage Presence

Services and Video

to Locate and Alert

the Closest Person

to the Problem and

Walk Through

How to Fix It

Leverage Policy

and Mobility

Services to Send an

Automated Call to

Truck Drivers in

Real-Time with New

Route Information

Order Inventory Production Shipping

18

4 3

2 1

Streamline and integrate communications more closely with business processes

Reach the right resource the first time

Using the reach and intelligence of the network to deliver presence and preference information

Connecting people to people instead of devices to devices

Value of More Effective Communications

19

The Old Workplace ...

20

Mobility

Virtual Office

Web Portals

Video

Application

Integration

Becomes the Unified Workspace

21

Cisco Unified Collaboration Solutions 簡介

Cisco Confidential © 2010 Cisco and/or its affiliates. All rights reserved. 22

New Capabilities needed for Efficiency and Competitiveness

Mobile Secure access to information and people from any device, anywhere

Virtual Agility and scale on demand,

rich media with VDI economics

Social Expertise and Information

location,

proactive customer interaction

Visual High quality interaction from anywhere, realtime and offline

23

Cisco Unified Communications

Cisco Strategy: Create Solutions that Enable More Effective

Communications that Directly Impact Businesses‟ Top and Bottom

Line

Collaborative

Effective

Eliminate

communications

complexity and

reach the right

resource the first

time

Open

Applications that

enable user-

controlled

productivity

anywhere, anytime

with any device

Standards-based,

Secure Systems,

built into the

Intelligent

Information Network


Growth and Market Share Y/Y Revenue: Q2:37% Q3: 39%

Market Share: Ent. Voice 33% +4.5% • Video 47% +2%

Interoperable Video Solutions Converged Call Control • New TelePresence Endpoints

WebEx HQ Video • Video Phones at Voice Price Points

Desktop Virtualization Strategic Wins based on Vision and Offer

Cius Differentiation • JPMC

Cloud Collaboration Hosted Collaboration 1M Users

WebEx to Global Price List • TelePresence Exchange

User Experience Cisco Jabber • Cisco Social Miner • WebEx and Quad on

iPad and Android


PC World Post-PC World

New choices at every layer of the Traditional Stack

26

Network Services

Medianet Services

Collaboration Services

Client Services

Collaboration Applications

Devices

Transport Signaling QoS

Auto-Discovery

Transcoding

Auto-Configuration

Transrating

Resource Control

Transcribing

Workflow

Scheduling and Calendaring

Session Mgmt

Presence / Location

Recording/Playback

Authoring

Real-time Data Sharing

Real-time Messaging

Search

Semantic Processing

Social Graphing

Metadata Tagging

COMMUNICATION

CONTENT

Client Services Framework

Medianet Services Interface

Lightweight APIs

Messaging

Enterprise Social Software

Conferencing

Telepresence

IP Communications

Customer Care

Desktop Mobile In-Room

Secu

rity

Serv

ices

Id

en

tity

P

olicy

AA

A

En

cry

pti

on

F

ed

era

tio

n

Pro

vis

ion

ing

M

ain

ten

an

ce

A

dm

inis

trati

on

O

pera

tio

ns

M

an

ag

em

en

t S

erv

ices

27

• Experience drives

technology needs

• Technology enables

great experiences

• Common architecture

and

re-usable components

• Experience-driven

product development

• In-product and cross-

product design

• Experience innovation

• On-prem, hosted, and cloud business models

• Enterprise, mid-market, and individuals

• New ecosystem and value chain

XQ

29

是 IP Telephony 系統的核心，它能夠擴充企業語音電話的特色與功能，涵蓋IP電話、媒體處理裝置、VoIP，及多媒體應用等封包電話網路裝置。此外，其他的數據、語音、及視訊服務，如整合傳訊（Unified Messaging）、多媒體會議、協力式客服中心（Collaborative Contact Center），以及互動式多媒體回應系統等，都可以透過 Cisco CallManager 的開放式語音電話應用程式介面（API），與IP

Telephony解決方案互動。

30

Cisco Unified Communications Manager Release Roadmap

2007

2008

2009

2006

2010

2011

5.0

4.3

5.1

6.0

7.0

6.1

7.1

8.0

9.0

8.5

What‟s New? „Dot 5‟ is current numbering for a minor release. Rationale

is consistent numbering across UC solution. Expect regular cadence of major/minor release as have

delivered in the past – but with smaller interval between major releases.

8.6 is a minor, content release but don‟t expect a „dot 6‟ going forward.

2012

8.6

9.5

31

MCS Servers

CPU/Mem/HDD Virtual Machines (OVA)

vCPU/vMem/SAN or DAS

Unified CM

Unity Connection

CUCCX Unified CM

Unity Connection

CUCCX

32

ESXi 5.0 compatibility

More UCS Server Supported

Third-Party Server Supported(VMWare Certifified)

vMotion support

Boot from SAN support

New OVA support for 55 GB HDD, for clusters with < 2500 users

Single OVA per UC application

www.cisco.com/go/uc-virtualized

http://www.cisco.com/go/uc-virtualized



http://images.google.com/imgres?imgurl=http://www.mnsu.edu/labman2008/images/VMwareLogo.jpg&imgrefurl=http://www.mnsu.edu/labman2008/Sponsors/&h=157&w=400&sz=32&hl=en&start=2&usg=__1GUXyhBTw3AFPJXKJePNTVjQStU=&tbnid=H-u6zIxs35r30M:&tbnh=49&tbnw=124&prev=/images?q=vmware+++logo&gbv=2&hl=en

34 Customer Size - Avg Deal Sweet Spot

Featu

res/S

olu

tio

n C

om

ple

xit

y

Small and Mid-Sized Business CPE Call Processing Portfolio

0-75 225 -300 300-375 375-450 450-750 75 - 150 150 -225

Fo

un

dati

on

al

t

o

A

dvan

ce U

C

Unified CMBE 6000

Unified CMBE 5000

Unified CME on ISR

Unified CMBE 3000

UC

300

UC500

SB-Specialized

Express UC

Advanced UC

35

Feature Comparison BE 3000 BE 5000 BE 6000

Deployment size Up to 300 users (10 sites) Up to 500 users (20 sites) Up to 1000 users (50 sites)

Basic Telephony Features

Phone support 3905, 6901, 6911, 6921, 6941, 6961,

7937, CIPC, CSF (CUCI-RTX) 39XX, 69XX, 79XX, 89XX, 99XX,

Softclients, mobile clients 39XX, 69XX, 79XX, 89XX, 99XX,

Softclients, mobile clients

Basic Voicemail

Basic Mobility (SNR)

Basic Security

Redundancy Cold Standby SRST

Advanced Telephony Features (See notes for list)

Advanced Voicemail (see notes for list)

Advanced Mobility

Video

Presence Requires external server

Contact Center Requires external server

36

Cisco IOS based IP-PBX for small medium business,

enterprise branch office and commercial customers.

It provides a rich set of call control and voice

application features for the above mentioned

customer profiles. It supports Cisco IP phones using

Skinny Client Control Protocol (SCCP) and Session

Initiation Protocol (SIP). Call Manager Express also

provides a rich set of traditional PSTN connectivity

options using both digital and analog lines.

http://www.thefullwiki.org/IP-PBX



http://www.thefullwiki.org/Skinny_Client_Control_Protocol

http://www.thefullwiki.org/Session_Initiation_Protocol

http://www.thefullwiki.org/Session_Initiation_Protocol

http://www.thefullwiki.org/PSTN

37

Four-digit extension-based dialing, even between different locations

Call forwarding and "find me, follow me" groups

Elimination of long-distance charges for calls made between different locations

Conferencing in real time or Conference Bridge number for scheduled calls

Basic call center with dynamic call routing and agent to group-level statistics

On-phone directory look at personal, client, and company contacts, plus missed, received, and placed call history

Automated Attendant for auto direction to different groups and a dial-by-name directory

Call detail records that integrate with billing software and department charge-back

Intuitive end-user use of basic features such as transfer, conference, hold, pick-up, and park

Screen Pop, Click to Dial

Basic Call Center Single

Number Reach

Voicemail in Outlook

Conference Bridge

Teleworker

Mobility

38

8900 Series

9900 Series Advanced Collaborative Media Endpoints

•Rich interactions with HQ video & voice, large color displays

•Desktop consolidation and widest bus. apps with VDI, MIDlets, XML

•Maximum flexibility with USB, Bluetooth, Wi-Fi & Gigabit Ethernet

•Energy-friendly for cost savings

Advanced Professional Media Endpoints

•Rich interactions with HQ video & voice, large color displays

•Desktop consolidation and bus. apps with XML, MIDlets and VDI

•Connectivity options with USB, Bluetooth and Gigabit Ethernet


6900 Series Business Voice Endpoints

•Traditional telephony-like user experience

•Rich interactions with HQ video communications

•Desktop consolidation and wide array of business apps with VDI


Advanced Business Endpoints

•Full portfolio of desktop, conference and wireless endpoints

•Rich interactions with HQ voice and video, large graphical displays

•Desktop consolidation and wide array of business apps with VDI


7900 Series

3900 Series Basic Voice Communications Endpoints

•Affordable, high-quality audio communications

•Added convenience with integrated speakerphone

•Reduced infrastructure with integrated 10/100 switch ports


39

Cisco Unified Mobile Communicator (CUMC)

Cisco Unified Mobile Communicator 8

for iPhone and BlackBerry

Dial via Office

Visual business voicemail

Mobile Connect on/off setting

Presence and Messaging

(BlackBerry)

Meeting list with Call Me

Directory Access

40

Users Messaging Type Platform Networking Redundancy

Cisco Unity Express

Less than 250

Voicemail

Integrated Messaging Router-Based

125K users, VPIM only

No

Cisco Unity Connection

10,000 per server

Voicemail

Integrated Messaging

Linux Server-Based

50K users Active/Active

Cisco Unity 15,000 per

server

Voicemail

Integrated Messaging

Unified Messaging

Windows Server-Based

250K users Active/ Passive

Cisco Unity Express Cost-effective integrated voice messaging and auto attendant for branch and small office environments

Cisco Unity Connection Voicemail or integrated messaging with speech recognition and call routing rules on an easy-to-manage Linux platform

Cisco Unity Unified messaging and intelligent voicemail for enterprise and mid-market customers

41

產品代理數量多站點支援 TDM 整合備援

Cisco Unified Contact Center Express

最多 300 支援

支援 (透過 Cisco Unified Contact Center 閘道器 PG 與 Cisco Unified Intelligent Contact Management)

4.0 (0) 與 4.1 (0) 中支援

4.5(0) 中不支援

5.0(0) 中支援

Cisco Unified Contact Center 企業版

無限制支援支援支援

Cisco Unified Contact Center Hosted

無限制支援支援支援

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/index.html







42

產品並行使用者數量連線方式視訊協作會議設定選項

Cisco Unified MeetingPlace

960 名 IP 使用者；1152 名分時多工 (TDM) 使用者

TDM 或 IP 支援

Web、Cisco Unified IP 電話、電話使用者介面、Microsoft Outlook、Lotus Notes、即時訊息客戶端

1152 名 Web 會議使用者

1152 名視訊會議使用者

Cisco Unified Videoconferencing 一個多點控制器 (MCU) 可支援最多 96 個音訊埠與 72 個視訊埠；還支援自行堆疊多個 MCU 以實現更強大的擴展能力

IP、ISDN 支援 Ad hoc (手動加入) 與會議控制介面

思科網真 3000 虛擬會議桌每側最多支援 6 名使用者 IP、SIP

65 英吋電漿顯示幕，支援 1080p 與 720p 高畫質畫面；可與標準視訊系統搭配使用，早期型號能夠與 Cisco Unified Conferencing for TelePresence 搭配使用，後期型號能夠直接與高畫質系統搭配使用

Web、Cisco Unified IP 電話

思科網真 1000 虛擬會議桌每側支援 1 名或 2 名使用者 IP、SIP



Cisco TelePresence Multipoint Switch 支援 36 個或更多同步的思科網真螢幕；支援與思科網真 3000 及 1000 搭配使用

IP、SIP



http://www.cisco.com/en/US/products/sw/ps5664/ps5669/index.html

http://www.cisco.com/en/US/products/sw/ps5664/ps5669/index.html

http://www.cisco.com/en/US/products/hw/video/ps1870/index.html

http://www.cisco.com/en/US/products/ps7087/index.html










43

Unified Communications Manager (UCM) 8.6

TE 4.1 TC 5.0 TC 5.0

E20 EX60 / EX90 C-Series

Multipurpose and

Solution Components Personal Desktop Video

Visual Communications Manager / Expressway (VCS) X6.1/7.0

Angel Eyes / Indio

CTS

Immersive

Telepresence Server 7010/8710 2.2 Telepresence MCU 4500/8500 4.2/4.3

44

H.323 to SIP

Video Interworking

Microsoft OCS via AMGW

Telepresence Video

Communications

Services (VCS)

Advanced Conferencing

Services

Expressway™

Firewall Traversal

SIP

Multipoint Services

B2B and Teleworker

3rd Party / H.323 Endpoints

Unified

Communications

45

Tandberg E20, EX60, EX90, and C-series endpoints can now register with CUCM 8.6

Video

Security

Mobility

46

E20, EX and C-Series endpoints can now be deployed on UC Manager

Any-to-Any native point-to-point interoperability

UCM-VCS SIP Trunking enhancements for maximum interoperability

UC Manager

VCS Control VCS Expressway

Internet

here…

here…

and here…

SIP

H.323

E20

EX

C-Series

CTS

Movi

E20

C-Series

EX

E20 EX

Movi

Perspective: Telepresence endpoints on UCM and VCS. Other scenarios omitted

47

MCU deployed on UCM for Conf / Join / Barge features on UC endpoints

MCU deployed on VCS Add Participant / Join Participant features on VCS endpoints

MCU deployed on VCS, or trunked to UCM, for rendezvous/scheduled dial in meetings (single-screen only)

TS deployed on VCS, or trunked to UCM, for rendezvous/scheduled dial in meetings (single-screen or TIP)

CTMS deployed on UCM for rendezvous/scheduled dial in conferences (TIP only)

UC Manager


Internet

here… and here…

SIP

H.323

Perspective: Telepresence multipoint devices on UCM and VCS. Other scenarios omitted

MCU TS MCU CTMS

here…

48

CTS-MAN can now schedule EX and C-Series endpoints registered to UCM or VCS

TMS can now schedule CTS endpoints registered to UCM (other endpoints registered to VCS)

UC Manager


Internet

or…

SIP

H.323

E20

EX

C-Series

CTS

Movi

E20

C-Series

EX

E20 EX

Movi

Perspective: Telepresence endpoints on UCM and VCS. Other scenarios omitted

CTS-MAN TMS

49

Cisco Collaboration Cloud Enterprise Network

Training Center Event Center Support Center

Meeting Center

Audio Conferencing

Video Conferencing

50

Cisco WebEx for iPhone v 1.3

Stay connected to your important meetings, wherever you are

WebEx Meeting Center for iPhone v1.3 Enhancements:

Meeting Handoff: transfer a live WebEx web meeting on the iPhone to a PC with a flick of a wrist

Audio transfer from an iPhone to an IP phone supported with Single Number Reach

Join by Meeting Number – enter WebEx meeting number in the WebEx app for the iPhone to join the meeting

Improved Automatic Audio Rejoin - When audio is dropped during a meeting, the WebEx system will call back the user

Customer Benefits

Collaborate anywhere, anytime, even on your iPhone

Let the technology adapt to your environment, whether in motion or on desktop

51

Meeting content in vertical

(standard) view

View

participa

nt list &

chat

Meetin

g Info Mute/

unmute

phone

View

meeting

Content

Cisco WebEx for iPhone

52

網路電話閘道器-可與交換機相連接。使用時

只需依照傳統電話操作方式，就可使用網路電

話，不需等待、不需鍵入一大串號碼，簡單方

便、即打即通。

55

3900系列增強中端路由器競爭力。支持可升級引擎，性能超過7200，填補ISR到

72/76的中端路由器市場。 2900/1941性能超過市面上其它產品。 ISRG2性能大幅提升，2900/1941可以滿足以前銷

售。3800/2800的場合。高性價比的1921。

是1841的理想升級選擇。全GE介面，適合使用者需求固定介面全部是GE

，最多4個，適合使用者對GE介面的需求，全面超越其它廠家。

56

介面卡（WAN 或LAN）

內部模組，用於運行不需要介面埠、專用CPU 和記憶體的服務。

用於託管服務的獨立CPU 和記憶體或高密度介面埠。例：無線LAN 控制器、WAN 優化、Ethernet switch 模組

高密度富媒體語音和視頻DSP 模組

59

高性能、可升級的服務性能引擎(SPE)，支援未來擴展

可配置的雙備援電源

2 倍預設記憶體

填補ISR到72/76之間的中

端路由器市場

60

Services Performance Engine 250

Services Performance Engine 200

全新 Cisco 3900 E 系列

4個固定GE介面

轉發性能達3Mpps

IPSec加密性能達1.5Gbps

支持CPOS接口

最高性價比中端路由器，全面升級7200系列

61

性能達到3800/2800

全GE介面，推動GE組網方式

最多3個GE介面，適合使用者需求

62

性能提升，2個EHWIC介面

802.11n的無線AP

適合小型分支機搆使用

63

• Transcoding:

• A transcoder is a device that takes the output stream of one codec and transcodes (converts) it from that compression type to another compression type. Specifically, G.723.1 or G.729a can be converted to G.711 and vice-versa

IOS Gatekeeper

Router/GW Router/GW

CallManager

Cluster

CallManager

Cluster

IP WAN

Unity Unity

DSP

Transcoding

DSP

64

Codec

Compression Type

Payload Size

Voice Activity

Detection

G.711

PCM

64 Kbps

G.726

ADPCM

32 Kbps

G.726

ADPCM

24 Kbps

G.726

ADPCM

16 Kbps

G.728

LD-CELP

16 Kbps

G.729

CS-ACELP

8 Kbps

G.729A

CS-ACELP

8 Kbps

G.729B

CS-ACELP

8 Kbps

Built-in VAD

G.729AB

CS-ACELP

8 Kbps

Built-in VAD

G.723.1

MP-MLQ

6.3 Kbps

G.723.1

ACELP

5.3 Kbps

G.723.1A

MP-MLQ

6.3 Kbps

Built-in VAD

G.723.1A

ACELP

5.3 Kbps

Built-in VAD

65

Coding

Algorithm

Voice

Bandwidth

(Kbps)

Coded

Frame

Size

(bytes)

Voice

Frames

in VoIP

Packet

IP+UDP+R

TP Header

Size

(bytes)

Layer 2

Technology

Used

Layer 2

Header

Size

(bytes)

Total

Bandwidth

Required

G.711

64

160

2

40

Ethernet II

26

90.4

G.711

64

160

2

40

MLPPP

7

82.8

G.711

64

160

2

2 (cRTP)

MLPPP

7

67.6

G.729

8

20

2

40

Ethernet II

(Cisco

Default)

26

34.4

G.729

8

20

2

40

MLPPP

7

26.8

G.729

8

20 2

2 (cRTP)

MLPPP

7

11.6

66

所有思科2900 和3900 系列平臺均支援所有 PVDM3 。

每個插槽的語音通道密度是第一代產品的4倍，可通過GE 背板介面提高IP 輸送量。

提供針對富媒體UC應用優化的增強型多核DSP體系結構。

提供與PVDM2同樣的功能。

支援視頻編解碼。

支援PVDM2、PVDM2-DM 和PVDM3在思科2900 和3900 系列平臺上共存，從而可順利實現遷移。

67

http://www.cisco.com/web/applicat/dsprecal/dsp_calc.html

DSP 計算機

68

Unity Express 8.0

硬體模組支援的語音信箱數量

留言儲存時間（小時）

語音信箱與自動總機Port數（同時可存取的Session數）

Cisco Unity Express Network Module (NME-CUE)

1-275 300 8-24

Cisco Unity Express Advanced Integration Module (AIM-CUE and AIM2-CUE-K9)

1-100 14 6

Cisco Integrated Services-Ready Engine (ISM-SRE-300-K9)

1-100 60 2-10

Cisco Service Module Services-Ready Engine (SM-SRE-700-K9)*

1-500 600 4-32

*Note: SM-SRE-700-K9 支援 Cisco Unity Express version 8.0 或更新的版本

69

ISM-SRE-300-K9: 512MB DRAM, 4GB flash

SM-SRE-700-K9: 2GB DRAM, 500GB HDD

CUE 8.0 Hardware Support

2900/3900：

– ISM-SRE-300-K9

– NME-CUE (SM-NM-ADPTR adapter)

– SM-SRE-700-K9

70

電話網路和IP電話網路的基本概念

71

企業級電話交換機的演進

PBX PBX

PSTN

利用公眾網路互連 (～1996)

PBX PBX

Router/GW Router/GW

IP WAN

導入VoIP 節費機制 (1996～2001)

IP PBX

整合企業應用的 IP 通訊平台 (2001～）

Integrated Service Router

Integrated Service Router

Apps

IP WAN V V

缺點： • 長途暨國際話費高 • 與數據服務整合困難

缺點： • 擴充性差、管理不易 • 與應用程式整合性差

優點： • 節省長途暨國際話費

(具有 VoIP 所有好處) • 擴充性佳、管理容易

(經由 web 界面管理) • 與應用程式整合性佳

(可整合數據、影像等功能)

72

IP Telephony 網路電話應用實例

Large

Branch

Office

Small

Branch

Offices

Road

Warrior

Telecommuter

Headquarters

Internet

Rest of the World

IP WAN VPN

PBX

Tie

Lines

Legacy

Site

GK

Call

Manager

Cluster

Applications

(Unity, CCC, IP/IVR)

Gatekeeper

Survivable Remote

Site Telephony

IOS Telephony

Service

PSTN V3PN

73

Unified CallManager Express

Internet

Router/GW

Unified SRST

Unified Call

Manager

Call

Manager

IP WAN

Telecommuter

Branch Office

Headquarters

Regional Office

PSTN

VPN Access

DSL Access

思科IP Communication解決方案可隨企業應用做彈性設計

74

What is VoIP

VoIP(Voice over IP)網路電話，是將語音訊號壓縮成數據資料封包後，在IP網路基礎上傳送的語音服務，也就是說，透過開放性的網際網路，傳送語音的電信應用服務。利用Internet不僅做到了可即時提供語音服務，更可連接至世界各地，讓使用者可以不需再透過傳統的公眾電話網路(PSTN)進行遠距離電話交談。

75

H.323協議簡介

H.323（ ITU-T Recommendation H.323 ）。是目前最普遍用於 VoIP 的標準，由國際通信聯盟（ITU；International Telecommunications Union）於1996年提出，原本是以區域網路( LAN )為基礎做視訊會議的應用，後來被應用於網路電話。H.323 是 ITU-T H.320 的延伸標準，可在區域網路 ( LAN ) 與其他分封交換 ( Packet-Switched ) 架構上提供視訊會議及網路語音，主要是為多媒體技術而發展出的通訊標準，由於H.323品質穩定，可運用在視訊上，許多廠商直接將H.323應用在網路電話上，做為VoIP的傳輸標準。

76

SIP協議簡介

是IETF於1999年3月所制定的通信協定（RFC2543 通訊啟動協定），其架構基本上與H.323類似，每一個SIP Client都有進行呼叫的能力。

SIP 在網路架構下的協定標準，透過Gateway 達成與傳統 PSTN 互通的目的，完成簡單的網路電話架構。由於SIP具有Client-Server 的架構，可利用 HTTP 既有的封包資訊，而H.323封包必須保留不少的傳輸訊息，所以SIP適用於廣域網路的傳輸架構。

77

MGCP協議簡介

媒體閘道控制協定（ Media Gateway Control Protocol ; MGCP ）使用媒體閘道控制器（ media gateway controller ; MGC ）或呼叫代理程式（ call agent ; CA ）等外部呼叫控制元件，控制 VoIP 呼叫。

MGCP 是屬於Master-slave Protocol，也就是完全由MGCP Server 控制其Terminal，為Client-Server的架構，由數個媒體閘道器（MG；Media Gateway）、一個媒體閘道控制器（MGC；Media Gateway Controller）組成MGCP網路。其中媒體閘道器（MG）負責語音封裝與傳送，媒體閘道控制器（MGC）則負責指揮協調媒體閘道器（MG）與進行呼叫的功能（Call Processing）。

78

POTS語音介面技術

常見的語音介面

類比語音介面：

FXS（Foreign eXchange Station）類比介面）該介面可以接標準電話機，傳真機等傳統語音終端設備。

標準電話

FXS：接入少量傳統語音終端設備的場合。

VIC3-2FXS

79


常見的語音介面

類比語音介面：

FXO（Foreign eXchange Office）類比介面，連接到交換機(固網局線)的類比電話線端口。

固網局線

中華電信 PSTN

電話總機

VIC2-4FXO

FXO：接入PBX或固網局線的場合。

http://www.ttechnologyinc.com/system_images/nortel/meridian-phone-system.jpg

80

E&M（Ear & Mouth）介面：

該介面支援類比E&M訊號。

E&M之間可互連。一般與PBX或特殊設備相連。


E＆M：接入PBX的場合。電話總機

VIC2-2E&M


81

數位語音介面

E１/ T1語音介面(同普通E1/ T1卡不同)。

數位傳輸，可靠信高，中繼容量大。

VWIC-2MFT-E1 VWIC-2MFT-T1

30 Channel 24 Channel

固網局線電話總機

VWIC3-4MFT-T1/E1 VWIC3-2MFT-G703 VWIC3-1MFT-T1/E1

中華電信

PSTN


82

語音處理技術

語音編解碼技術：

將類比語音變成數位信號。降低通話的位元速率，減少IP頻寬佔用，但聲音會有一定程度失真。G.711A/u(無失真)，G.729，G.723(壓縮率高)

靜音壓縮(VAD)。

當語音小於某值下時，不產生語音信號。

83

語音處理技術

以上功能都由硬體介面板上的DSP晶片完成。

84

Cisco語音通訊防護與IP Phone連接

85

Cisco Unified Survivable Remote Site Telephony

軟體可在所有思科路由器上運行，為連接到中央Cisco Unified CallManager系統的遠端地點提供了通信故障切換、備援和安全功能。憑藉Cisco Unified

Survivable Remote Site Telephony ，路由器在廣域鏈路故障期間，可提供臨時話務呼叫處理服務。

What is Survivable Remote Site Telephony

86 Headquarters

A

PSTN

WAN

Cisco Router with

SRS Telephony

Cisco Router

CallManager

Cluster

Applications

Server

分公司電話備援機制

X

• 當網路暫時中斷時 – IP電話無法和總公司的IP電話交換機取得聯繫

• 分公司IP電話會定期和總公司的IP電話交換機保持聯繫

• 此時分公司的Cisco 路由器會主動升級成小型電話交換機

• 並且從向分公司之IP電話取得電話配置

X

• 此後分公司的Cisco 路由器負責分公司之IP電話之呼叫處理

• 外線則經由路由器上之語音模組存取公眾網路

X

• 網路回覆後系統會主動恢復，不需人為介入

WAN

87

Cisco Integrated Services Router (ISR) Portfolio for Unified Communications

Co

ncu

rren

t Se

rvic

es

and

Pe

rfo

rman

ce

Small Office/Mobile Office Enterprise Branch Office Small Branch Office

35 Phones

50 Phones

100 Phones

175/350 Phones

250/730 Phones

25 Phones

2801 2811

2821

2851

3825

3845

8 Phones –> 15 in Oct

High-Density Services

Local Auto Attendant and Voice Mail System with 12-100 Mailboxes, 4-8 Sessions, 100 Hours of Storage

Cisco Unity Express

Extended Modular Connectivity (EVM, NM, AIM, WIC/VIC)

Multiple Services

Modularity with Performance Optimized for “All-in-one” Solution (HSDM, NM, EVM, AIM, WIC/VIC)

Modular Connectivity (Data HWIC)

Cisco Unified Communications Manager Express Cisco Unified Survivable Remote Site Telephony Cisco Unity Express

Low-Density Services

1861

88

Cisco Integrated Services Router (ISR)G2 Portfolio for Unified Communications

Co

nc

urr

en

t S

erv

ice

s a

nd

Pe

rfo

rma

nc

e

Small Office Enterprise Branch Office Small Branch

50/50 Phones

100/100 Phones

*250/730 Phones

*350/1200 Phones

2911

2921

2951

3925

3945

High-Density Services

Local Auto Attendant and Voice Mail System with 12-250 Mailboxes, 4-24 Sessions, 300 Hours of Storage

Cisco Unity Express

Extended Modular Connectivity (EVM, ISM, SM, WIC/VIC)

Multiple Services

Modularity with Performance Optimized for “All-in-one” Solution (NM-SM, NME, EVM, ISM, WIC/VIC)

Cisco Unified Communications Manager Express Cisco Unified Survivable Remote Site Telephony

Low Density Services

35/35 Phones

150/250 Phones

*At FCS 200 (3925) and 300 (3945) phones are supported. The higher numbers will become available in a post-FCS 15.0.1M rebuild.

2901

89

• Cisco CallManager, Applications and DSP Resources at same physical location

• Supports up to 30,000 IP Phones per cluster

• Multiple clusters can be interconnected via Inter-Cluster trunks

• PSTN used for all external calls

建置模式 – 單一建置點

PSTN

Applications

(VMail, IVR, ICD, ...)

CallManager

Cluster

90

建置模式 – 多點集中式

PSTN

IP WAN

Applications


Headquarters

Branch A

Branch B

CallManager

Cluster

SRST-enabled

router

CallManager at central site

Applications and DSP Resources can be centralized or distributed

Supports up to 30,000 IP Phones per cluster

Call Admission Control (limit number of calls per site)

Survivable Remote Site Telephony for remote branches

91

Headquarters

Branch A

CallManager and Applications located at each site

Up to 30,000 IP Phones per site

100+ sites

Transparent use of PSTN if IP WAN unavailable

PSTN

IP WAN

Gatekeeper

Applications


CallManager

cluster

GK

Applications

CallManager

cluster

Branch B

Applications

CallManager

cluster

建置模式 – 多點分散式

92

When a remote site does not have access to your central voicemail system, for example

during a network service interruption, Cisco Unified SRSV provides voicemail backup

services to help ensure your remote site continues to have voicemail service. This solution

also provides Automated-Attendant or call-handler services while in survivability mode.

Cisco Unified SRSV provides:

· Automatic Synchronization of User Profile Information

· Automatic Synchronization of Voicemail Messages from Survivable Mode

· Fast Setup at Central Location and Branch Offices

· Automatic Voice Prompts for Users

· Survivable Basic Automated-Attendant Service

Cisco Unified SRSV works with the latest versions of Cisco Unified Communications

Manager, Cisco Unity Connection, Cisco Unity Express, and the Cisco Unified Messaging

Gateway.

What is Survivable Remote Site Voice mail

93

Phone 的運作模式

6348 Module

Catalyst 6000 Chassis

6608 Module

Cisco CallManager Cluster

Cisco IP Phones

Voice Enable

Router with SRST

DSP Resources (conference and transcoder)

Analog Phone

(to another cluster)

WAN

PSTN (to another cluster)

94

Registration Process

Cisco

CallManager YEILD

Cisco TFTP

DHCP

1

2

3

4

1. Get IP address, mask, DNS (TCP UDP53)..

2. Get TFTP server address(UDP 69).

3. Get configuration from Cisco TFTP(UDP69).

4. Register(TCP2000) with Cisco CallManager server.

95

Basic Call Processing

PSTN

Cisco CallManager

IP

WAN

Voice Mail Server

Call Setup 1

E.164 Lookup 2

Call Setup

3

Ring

4

Off Hook 5

Connect RTP

Stream 6

Ring Back

4

VSM

96

Phone Discovery Simplify Phone Deployment

1. Phone Discovery

2. Provide Power

3. Provide VLAN

4. DHCP (Get IP Address)

Catalyst 6000

Catalyst 4000

Catalyst 3524

• No user intervention required

• Power and phone configuration automatically supplied

• Works over standard 10/100BaseT Ethernet connections

• Available for Catalyst inline power modules and inline power patch panel

V

97

IP phone + PC on

separate switch ports

Real IP addresses

Real IP addresses

IP phone + PC on

same switch ports

IP phone + PC share

the same device

(soft phone)

Real IP addresses IP phone uses

“10.0.0.0” Network

IP phone + PC on

same switch ports

IP phone uses

“10.0.0.0” network

IP phone + PC on

separate switch ports

171.68.249.100

171.68.249.101 171.68.249.100

10.1.1.1

171.68.249.100

171.68.249.100 10.1.1.1 171.68.249.101 171.68.249.100

IP Addressing Deployment Options

98

Tagged 802.1q

Untagged 802.3

An access port able to handle 2 VLANs

Native VLAN (PVID) and Auxiliary VLAN (VVID)

Hardware set to dot1q trunk

A Multi-VLAN Access Port

99

Cisco IP Telephony Endpoints

100

Cisco Unified IP Phones 9900 Series

101

Cisco Unified IP Phones Transform How You Collaborate

Accelerate Business with Interactive Video

Richer Multimedia Experiences

Extend Workspace Flexibility

Integrate Virtual Computing

Maximize Your Investment

Earth-friendly Enhancements

102

A Focus on User Experience

Rounded Keys

Tricolor LED‟s

Personalization

Adjustable Display, USB, Bluetooth Enhanced

Acoustics

Line/Feature & Session Keys

103

IP Phone 9971

IP Phone 9951

Advanced Collaborative Media Endpoints

Knowledge Professionals, Administrative, Managers and Executives

H.264 interactive HQ video

Business Apps: VDI, MIDlets, XML

High-definition voice

Connectivity: Gigabit Ethernet, Wi-Fi, USB

Experience: High-resolution color displays

Jawbone ICON for Cisco

Custom language presentation

Personalization: Colors, handset styles, wallpapers

Green Deep sleep power save option

Cisco Unified IP Phone 9900 Series Accelerate Collaboration

104

Cisco Unified IP Phone 9951


Programmable Soft-

label Keys and Four

Fixed Keys

Settings,

Directory and

Messages Keys

Earth-friendly

Plastics Incoming

Call/Message Waiting

Indicator

Two Handset Styles

Five Programmable

Line/Feature Keys

Rounded Ergonomic

Keys Mute, Headset,

Speakerphone Keys

10/100/1000 Ethernet

Switch Port

Transfer, Conference &

Hold Keys

5” diagonal, VGA,

Backlit, Anti-glare

Color Display

Five Session Keys with

LED status indication

Volume

Up/Down Key

Navigation Keys &

Select Button

Release and Back Keys

Cisco Unified Video

Camera via USB

USB Port and Audio-

In/Out Jacks

Bluetooth Radio for

Jawbone ICON for

Cisco

105


Programmable Soft-

label Keys (Touch-

Sensitive)

Settings,

Directory and

Messages Keys

Earth-friendly

Plastics Incoming


Indicator

Two Handset Styles

Six Programmable

Line/Feature Keys

Rounded Ergonomic

Keys Mute, Headset,

Speakerphone Keys


Switch Port


Hold Keys

5.6” diagonal, VGA,

Backlit, Anti-glare

Color Display with Full

Touchscreen

Six Session Keys with

LED Status Indication

Volume

Up/Down Key

Navigation Keys &

Select Button


Cisco Unified Video

Camera via USB

USB Port and Audio-

In/Out Jacks


Bluetooth Radio for

Headsets and Wi-Fi

for ROI

106

Cisco Unified Video Camera Personalizing Communications

Transform Collaboration with Video

IP Phones 9900 Series

Video bundles for attractive pricing

Integrated into ergonomic design

USB connection for plug-n-play

H.264 standard interactive video

High performance

Video interop with other Cisco endpoints

2.0 megapixel camera

Resolution:

Up to 24fps VGA resolution

Up to 30 fps CIF/SIF

Video Mute (local end)

Video Preview – see local end video before a call

Charcoal and Arctic White

Requires 9.0(2) IP Phone firmware or later

107

Cisco Unified Video Advantage 2.2 Face-to-face Communications

Alternative to Cisco Unified Video Camera Virtual face-to-face communications

Video as simple as a phone call

VT Camera III resides on top of PC

User Experience: Privacy shade for video mute

H.263 and H.264 video standards

Video up to 30 fps (CIF/SIF standards)

Video signal indication

PC Requirements Windows 2000, XP Pro, Vista Business/Enterprise Edition

Pentium P4 2.8Ghz or higher

Video Graphics Card 1024 x 768 or higher

Enhance Visual Collaboration

108

Virtualization Experience Client 2100 Capture VDI Transition for Rich Media

Simplify IT deployment, security, scalability

VXC 2100 an integrated solution for Cisco Unified IP Phones 8900/9900 Series

Uses existing PoE and desktop phone

Requires only monitor, keyboard and mouse

Industry standard protocols:

Citrix: ICA 11.x for XenDesktop and XenApp

MS Windows Terminal Server 2003/2008: Remote Desktop Protocol 6.x

VMWare PCoIP

VMWare View 4.5 and Citrix Xen Desktop desktop software in the Data Center

109

Virtualization Experience Client 2100 Capture VDI Transition for Rich Media

110

Jawbone ICON for Cisco Bluetooth Headset Added Freedom & Convenience

Increase productivity

Noise cancellation

One headset multiple devices

Longer battery life

MyTALK software updates

Enhanced security

Investment protection

Reduces costs

Instructional end user packaging

111

Cisco Unified IP Phone Handset Style Options Slimline and Standard

Slimline weighs 5oz/140G and more tapered

Standard weighs 6oz/170g with a fuller earpiece

Both handsets weigh less than today’s 7900 Series

7.4oz/210g

Greater Choice and User Comfort!

112

Cisco Unified IP Phone Attribute Comparisons IP Phone 9971 and IP Phone 9951

IP Phone 9951 IP Phone 9971

Programmable Line/Feature Keys Five Six

Total Keys (Line, Feature, Session) Ten Twelve

Interactive Video with Cisco Unified Video Camera

Two-way, Multiparty using MCU Two-way, Multiparty using MCU

High-definition voice Handset, Headset, Speaker Handset, Headset, Speaker

USB Ports Dual-ports (wired and wireless

headsets, Unified Video Camera) Dual-ports (wired and wireless

headsets, Unified Video Camera)

Connectivity (Gigabit Ethernet, Wi-Fi) Gigabit Gigabit, Integrated Wi-Fi

Bluetooth (Jawbone ICON for Cisco Headset) Headset and Handsfree Headset and Handsfree

Touchscreen (Including Context-Sensitive Softkeys)

No Yes

Four Fixed Context-Sensitive Softkeys Yes No

Desktop Virtualization VXC 2100 VXC 2100

Display 5” VGA color 5.6” VGA color

113

Cisco Unified IP Color Key Expansion Module Easy Expansion and Investment Protection

Add Scalability and Responsiveness 36 programmable line/feature keys per module

18 physical keys

Page 2 key for additional 18 keys

Graphical, backlit color LCD display with LCD labels

480 x 272 pixel

Tri-color LED’s for call state indication

Deep-sleep option for power savings

Wall-mountable

Power

802.3at inline power

802.3af requires local power cube 4

Cisco Unified IP Phone Model KEMs Supported

9971 3 KEMs with 108 lines or buttons

9951 2 KEMs with 72 lines or buttons

8961 1 KEM with 36 lines or buttons

114

Endpoint Applications IP Phone 8900/9900 Series

Rich User Experience

Two fun and FREE applications

MIDlet applications Vibrant graphics, faster response times

Support on IP Phone 8961, 9951 & 9971

Touchscreen (9971) or navigation cluster (9971, 9951, 8961) supported

Administrator-enabled via Unified CM

Weath

er

Fo

recast

Qu

ick C

alc

ula

tor

www.cisco.com/go/ipphones/apps

115

Cisco Unified IP Phone 9900 Series Portfolio Benefits

Reduced Total Cost of Ownership

Desktop virtualization enables hardware and software consolidation

Video integration lowers OPEX costs

9971 Wi-Fi offers ROI with Cisco Unified Wireless Network

Power save reduces consumption

Enhanced User Experience

Bluetooth adds freedom at the desktop

Large, high-resolution color displays deliver a richer application experience

High-definition voice reduces fatigue with crystal clear communications

USB ports add flexibility and convenience

Choice of colors, handset styles, wallpaper deliver more personalization

116

Media Platforms and IP Phone Firmware Minimum Release Requirements

Introduction

Unified Communications

Manager


Manager Business Edition

5000/6000

Unified Communications Express with Integrated

Services Router

IP Phone Firmware

IP Phone 9900 Series

7.1(3) 7.1(3) Available Now

8.5 9.0(1)

Cisco Unified Video Camera

7.1(3) 7.1(3) CYQ2 2011 9.0(2)

Cisco Unified IP Color Key Expansion

Module

7.1(3) 7.1(3) Available Now

8.5 9.0(1)

117

Cisco Unified IP Phones 8900 Series

118

Cisco Unified IP Phone 8900 Series Superior Multimedia Experience

Advanced Professional Media Endpoints

Knowledge Professionals, Administrative, Managers and Executives

Programmable/line feature keys

Business Apps: VDI, MIDlets, XML


Connectivity: Gigabit Ethernet

Experience: High-resolution color display

USB

Custom language presentation

Personalization: Choice of colors, handset styles, wallpapers

Green Deep sleep power save option

IP Phone 8961

IP Phone 8945

IP Phone 8941

119



Programmable Soft-

label Keys and Four

Fixed Keys

Settings,

Directory and

Messages Keys

Earth-friendly

Plastics Incoming


Indicator

Two Handset Styles

Four Programmable

Line/Feature Keys

Rounded Ergonomic

Keys Mute, Headset, Video

Mute, Speakerphone Keys

10/100 Ethernet Switch

Port


Hold Keys

5” diagonal, VGA,

Backlit, Anti-glare

Color Display

Volume

Up/Down Key

Navigation Keys &

Select Button

IEEE PoE Class 1

Video Endpoint

120



Programmable Soft-

label Keys and Four

Fixed Keys

Settings,

Directory and

Messages Keys

Earth-friendly

Plastics Incoming


Indicator

Two Handset Styles

Four Programmable

Line/Feature Keys

Rounded Ergonomic

Keys Mute, Headset, Video

Mute, Speakerphone Keys


Switch Port


Hold Keys

5” diagonal, VGA,

Backlit, Anti-glare

Color Display

Volume

Up/Down Key

Navigation Keys &

Select Button

IEEE PoE Class 2

Video Endpoint

Bluetooth Handsfree

with Jawbone ICON

for Cisco

121



Five Programmable

Soft-label Keys and

Four Fixed Keys

Settings,

Directory and

Messages Keys

Earth-friendly

Plastics Incoming


Indicator

Two Handset Styles

Programmable

Line/Feature Keys

Rounded Ergonomic

Keys Mute, Headset,

Speakerphone Keys


Switch Port


Hold Keys

5” diagonal, VGA,

Backlit, Anti-glare

Color Display

Session Keys with

LED status indication

Volume

Up/Down Key

Navigation Keys &

Select Button


USB Port

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Cisco Unified IP Phone Handset Style Options Slimline and Standard

Slimline weighs 5oz/140G and more tapered

Standard weighs 6oz/170g with a fuller earpiece

Both handsets weigh less than today’s 7900 Series

7.4oz/210g for the 7975

Greater Choice and User Comfort!

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Endpoint Applications IP Phone 8900/9900 Series

Rich User Experience

Two fun and FREE applications

MIDlet applications Vibrant graphics, faster response times

Support on IP Phone 8961, 9951 & 9971

Touchscreen (9971) or navigation cluster (9971, 9951, 8961) supported

Administrator-enabled via Unified CM

Weath

er

Fo

recast

Qu

ick C

alc

ula

tor

www.cisco.com/go/ipphones/apps

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Desktop virtualization enables hardware and software consolidation


Built-in HQ video provides OPEX savings

Easy and scalable expansion with IP Color Key Expansion Module


Large, high-resolution color displays deliver richer application experience

High-definition voice reduces fatigue with crystal clear communications

USB port adds flexibility with choice in wired and wireless headsets

Choice of colors, handset styles and wallpaper options provide more personalization

125

Media Platform and IP Phone Firmware Minimum Release Requirements

Introduction


Manager


Manager Business Edition

5000/6000


Express with Integrated Services

Router

IP Phone Firmware

IP Phone 8900 Series

Available Now

7.1(3) – 8961 7.1(5) – 8941/8945

Available Now

7.1(3) – 8961 7.1(5) – 8941/8945

Available Now

8.5 – 8961 only

9.0(1) – 8961

9.1(2) – 8941/8945

Cisco Unified IP Color Key Expansion

Module

Available Now – 8961 only

7.1(3)

Available Now – 8961 only

7.1(3)

Available Now - 8961 only

8.5

9.0(1) – 8961 only

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Cisco Unified IP Phone 7900 Series

127

Cisco Unified IP Phone 7962G/7965G

Cisco Unified IP Phone 7975G

Cisco Unified IP Phone 7942G / 7945G

Cisco Unified Video Advantage



Cisco Unified Personal Communicator

Cisco IP Communicator

Cisco Unified Wireless IP Phone 7921G/ 7925G/7925G- EX and 7926G

Cisco Unified Personal Communicator

Cisco Unified IP Phone 7900 Series Portfolio Advanced Business Endpoints

Accessories

Mobility

Multi-button

Video

Business

Manager

Executive

Basic Cisco Unified IP Phone Expansion Module 7915/7916

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Virtualization Expeience Client 2200 Capture VDI Transition For Rich Media

New desktop virtualization endpoints simplify IT deployment, security, scalability

Standalone VDI solution with Cisco Unified IP Phones 6900 and 7900 Series

First PoE desktop solution

Industry standard protocols:

Citrix: ICA 11.x for XenDesktop and XenApp

MS Windows Terminal Server 2003/2008: Remote Desktop Protocol 6.x

VMWare PCoIP

VMWare View 4.5 and Citrix Xen Desktop desktop software in the Data Center

129

Cisco VPN Client for Cisco Unified IP Phones

Complements Cisco Virtual Office (CVO) and ASA Phone Proxy solutions

Easy to Deploy – All settings configured via Unified Communications Manager administration

Easy to Use – Pre-configurable so employee takes it home for instant connectivity. No difficult menus to traverse

Easy to Manage – Phone can receive firmware updates and configuration changes remotely

Secure – VPN tunnel only applies to voice and IP phone services (XML apps/MIDlets).

PC connected to PC port responsible for authenticating and establishing its own tunnel with VPN client software

CUCM, CUCME*, UC500*

Internet

Small Business, Branch Office,

Enterprise Network

Home, Hotel Room,

Anywhere

VPN Concentrator

*Future

130

Cisco Virtual Office Cisco Unified Phone Proxy Cisco VPN Phone

Encryption Technology

Always-on VPN Tunnel Native SRTP-TLS encryption Embedded Cisco SSL VPN client

Endpoint support • All Cisco IP Phone Models

• Softphones on PC

• SCCP and SIP Firmware

• All SRTP-TLS capable endpoints (SCCP and SIP)

• Softphones (authenticated mode only, CIPC VLAN Traversal)

• 7942G, 7945G, 7962G, 7965G, 7975G and 99xx/89xx Devices Only

• SCCP Firmware Only on 79xx Devices

Deployment modes Teleworker/Remote Access

• Cisco 870, 880, 1800, and 1900 Series Routers

• Remote Access

• Internal campus - VLAN traversal for softphones

• IP Phone Remote Access

Services secured • Voice

• Video

• Data

• Voice

• Data (Phone Service Traffic – roadmapped for 1QCY2010)

• Voice

• Video (99xx/89xx Models)

• Data (Phone Services Traffic)

Licenses Multiple hardware/software licenses required for solution

UC Proxy License ASA SSL VPN License

Head-end termination

Various IOS based VPN gateways Supported Cisco ASA 5500 Series Cisco ASA 5500 Series and IOS w/ SSL VPN

Deployment Considerations

Cost and complexity of deploying VPN routers to remote locations can be cost prohibitive

• No additional hardware needed at remote location other than IP Phone

• All SRTP-TLS capable endpoints

• Secures Media and Data (1QCY2010) Services

• No additional hardware needed at remote location other than IP Phone

• Positioned for 79x2G/79x5G IP phone models and 99xx/89xx devices only

• Secures Media and Data services

Positioning • Premier/Dedicated Teleworker

• Securing more than just phones

• Where QoS is a concern

• Wireless/Wired Connections

• Zero-touch Deployment

• Support for any Cisco IP Phone Model

• Casual/Mobile Teleworker

• Secures Phone Traffic Only (no PC port traffic)

• Supports wider range of existing and new phones

• Sell to UC IT Admin

• Support for any Cisco IP Phone Model

• Casual/Mobile Teleworker

• Secures Phone Traffic Only (no PC port traffic)

• Supported with newer phones only

• Sell to Security IT Admin

Teleworker Solution Positioning

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Cisco Unified Wireless IP Phone 7925G Mobile Collaboration

Demanding environments such as healthcare, retail and manufacturing

Cisco Unified Wireless IP Phone 7921G plus:

Rugged and compact - MIL-STD-810F for shock resistance

Hermetically sealed for dust/water resistance (IP54 rated)

Bluetooth 2.0 headsets for additional freedom Jawbone ICON for Cisco Bluetooth Headset

2.5mm wired headsets also supported

802.11a/b/g radios

Up to 13 hours talk time;

240 hours standby with extended battery

XML applications supported including push-to-talk

Codecs

G.711a/u, G.729a and G.729ab, G.722, iLBC

Skinny Client Control Protocol (SCCP)

Rugged, Resilient UC for Mobile Workers

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Cisco Unified Wireless IP Phone 7925G-EX Mobile Collaboration

Builds upon Wireless IP Phone 7925G plus:

ATEX Zone 2 and CSA Class I Division 2 certifications

Industry standard yellow plastics

Emergency recognition

Ideal for more hazardous, potentially explosive operating environments

Ex: Oil Refineries, Chemical, Manufacturing

IP64 rating for dust/water resistance

Hermetically sealed against dust

Rugged, Resilient UC for Mobile Workers

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Cisco Unified Wireless IP Phone 7926G Mobile Collaboration

Builds upon Wireless IP Phone 7925G plus:

EA 2D bar code scanner integrated into design

Retail, healthcare and other environments seeking integrated scanning and UC

MIDlets for richer graphics and faster response when using custom applications

Support also for 7925G and 7925G-EX

Cost-effective UC and Scanning

134

Cisco Unified IP Phone 6900 Series

135

Introduction Cisco Unified IP Phone 6900 Series

Value-oriented, business-grade voice communications

Video communications support on selected models

User and earth-friendly ergonomic design

Dedicated keys for common functions

Choice of colors, handset styles

Single call-per-line appearance on selected models

Reground and recyclable plastics

Cisco protocol (SCCP) supported with SIP on selected models

Support on Unified CM and Business Edition 3000/5000/6000

136

Cisco Unified IP Phone 6900 Series Target Users

Cisco Unified IP Phone 6901 (single-line)

Occasional communications (lobby)

Cisco Unified IP Phone 6911 (single-line)

Lighter communications

Cisco Unified IP Phone 6921 (two-line)

Moderate level of communications

Cisco Unified IP Phone 6941 (four-line)

Moderate-to-high level of communications

Cisco Unified IP Phone 6945 (four-line)

Moderate-to-high level of communications

Gigabit Ethernet & Wideband Audio

Cisco Unified IP Phone 6961 (twelve-line)

Most active communications needs

137

Cisco Unified IP Phone 6901 Single-line endpoint

Earth-friendly with

Reground and

Recyclable Plastics

Incoming


Indicator

Rounded

Ergonomic

Keys

Hold Key

One Tri-color

Illuminated Line

Key

Volume

Up/Down Key

Co-branding

Plate

Handset Styles:

Slimline & Standard

Redial Key

138

Cisco Unified IP Phone 6911 Single-line endpoint

Earth-friendly with

Reground and

Recyclable Plastics

Transfer, Conference

& Hold

Incoming


Indicator

Full-duplex

Speakerphone

Rounded

Ergonomic

Keys

One Tri-color

Illuminated Line

Key

Redial, Call Waiting and

Messages

Speakerphone

Key Mute Key

Co-branding

Plate

Handset Styles:

Slimline & Standard

Paper Label Insert

(contacts, features)

10/100 Ethernet

Switch Port (rear)

139

Cisco Unified IP Phone 6921 Two-line endpoint

Earth-friendly with

Reground and

Recyclable Plastics

Transfer, Conference

& Hold

Incoming


Indicator

Full-duplex

Speakerphone

396 x 81 Monochrome,

White Backlit, Pixel

Anti-glare LCD Display

10/100 Ethernet

Switch Port (rear) Rounded

Ergonomic

Keys

Four Programmable

Soft-label Keys

Two Tri-color

Illuminated Line

Keys

Settings, Directory and

Messages

Headset Key

Speakerphone

Key Mute Key

Co-branding

Plate

Handset Styles:

Slimline & Standard

140

Cisco Unified IP Phone 6941 and 6945 Four-line endpoint

Full-duplex

Speakerphone

Four Programmable

Soft-label Keys


Messages

Earth-friendly with

Reground and

Recyclable Plastics Incoming


Indicator

Handset Styles:

Slimline & Standard,

Wideband - 6945

Co-branding

Plate

Rounded

Ergonomic

Keys

Mute Key

Speakerphone

Key

Headset Key,

Wideband - 6945

10/100 Ethernet

Switch Port (rear),

10/100/1000 - 6945


Hold




& Four tri-color LED

illuminated Line/Feature

Keys

PoE Class 1 - 6945

141

Full-duplex

Speakerphone

Cisco Unified IP Phone 6961 Twelve-line endpoint

Four Programmable

Soft-label Keys


Messages

Earth-friendly with

Reground and

Recyclable Plastics

Incoming


Indicator

Handset Styles:

Slimline & Standard

Co-branding

Plate

Rounded

ergonomic keys

Mute Key

Headset

Key

Speakerphone

10/100 Ethernet

Switch Port (rear)


Hold




Twelve tri-color

illuminated LED

Line/Feature Keys and

Paper Label Inserts

142

Cisco Unified IP Phone 6900 Series Overview

Full-duplex Speakerphone

No Yes Yes Yes Yes

PC Port (Hardened) No 10/100 10/100 10/100 10/100

Headset Jack No No Yes Yes (wideband:

6945) Yes

Video No Yes Yes Yes Yes

802.3af Power over Ethernet

Yes (Class 1) Yes Yes Yes (Class 1: 6945) Yes

Message Waiting Light

Yes Yes Yes Yes Yes

Softkeys No No Yes Yes Yes

Lines 1 1 2 4 12

Display (Size) No No 396x81 396x162 396x81

6921 6961 6941/6945 6911 6901

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Affordable pathway to Cisco UC

Video reduces OPEX expenses


Desktop virtualization for hardware and software consolidation

Expanded Choice

Enhances your ability to tailor solutions to individual user needs

Color and handset options delivers flexibility for global deployments


Fixed keys for common functions

Single-call per-line for traditional-telephony call interaction

Rounded keys (ergonomics)


144

Cisco Unified SIP Phones 3900 Series

145

Cisco Unified SIP Phone 3911

Cost Effective Single Line SIP Phone for Small to Medium-Sized Offices, Enterprise Branches and Enterprise

Solution:

Single line low cost SIP Phone

Half-duplex speaker phone, no switch port

Fixed keys for redial, transfer, conference hold, line select, mute, speakerphone and voicemail access

2-line x 24-character display plus 2-menu select keys

Support for both Cisco Unified Communications Manager and Cisco Unified Communications Manager Express (2DLU)

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Low-cost SIP phone designed specifically to facilitate TDM transitions and migrations

LCD for Local ID, Caller ID, Call history, Time, Basic Settings

Full duplex speakerphone

Integrated 10/100M switch port

IEEE PoE Class 1

Feature keys for: Hold/Resume, Redial, Transfer

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IP Phone之應用

148

IP電話─不僅是撥號音

149

IP電話─不僅是撥號音(服務業應用)

150

IP電話─不僅是撥號音(醫療業應用)

151

話機支援XML – 企業應用,無限寬廣

廣播運用

簡訊運用

企業/員工目錄

154

Questions ?

Cisco unified collaboration training presentation by Zerone

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