Case study: Generating feedback fromchildren and young people
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A case study: Listening to children and young people
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Amy's presentation outlining work to generate feedback about healthcare from children and young people. Presented at the Patient Opinion Yorkshire and Humber event on 25.01.11
Transcript of Case study: Generating feedback fromchildren and young people
A case study:Listening to children and young people
… a quarter of the Central Manchester University NHS Foundation Trust
… they see 135,000 children a year, and are regional and national specialists.
… Tessa Davis, Paediatric Registrar, Project lead
Royal Manchester Children’s Hospital
2 half days, one in General Outpatients, one in Haematology and Oncology
Lesson’s to learn…
1. motivated and enthusiastic championsare a force to be reckoned with!
2. you can safely assume people are‘filled with feedback’ and desperate totell you what they think
3. be creative, find ways to generatefeedback that suit who you’re talkingto
4. this is time spent wisely, and is soworthwhile
5.have fun. seeking feedback might be apart of your job, but it doesn’t have tofeel like hard work!
