Buidling Trust

8/13/2019 Buidling Trust

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Building TrustBuilding Trust

Scott DuBenskeScott DuBenske

Bobbi Jo FischerBobbi Jo FischerJennifer MillerJennifer Miller

Tracey CaradineTracey Caradine

Jen PinoJen Pino--GallagherGallagher

Kurt WicklundKurt Wicklund

Building TrustBuilding Trust

Starts with UsStarts with Us

T - Tell the Truth

R - Respect the relationship: Keep it RealU - Utilize everyones talents and skills

S Seek Understanding: Ask the Five Whys

T Team: Together we can build it


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Telling the TruthTelling the Truth

What is it?What is it?

Sincerity in action, character, and utterance.Sincerity in action, character, and utterance.

An evaluation made by the trustor.An evaluation made by the trustor.

Does the trustee adhere to principlesDoes the trustee adhere to principles

acceptable to the trustor?acceptable to the trustor?

IntegrityIntegrity Consistent actions, credibleConsistent actions, credible

communication, commitment to standards ofcommunication, commitment to standards of

fairness, and congruence of otherfairness, and congruence of others word ands word and

deed.deed.

Verifiable TruthVerifiable Truth

Why is it important?Why is it important?

Gain greater commitment of employees.Gain greater commitment of employees.

Cultivates a team atmosphere.Cultivates a team atmosphere.

Create relationships between management andCreate relationships between management andemployees where same values and goals areemployees where same values and goals areshared. Greater productivity.shared. Greater productivity.

Creates confidence in your management ability.Creates confidence in your management ability.

Builds strong relationships that can endureBuilds strong relationships that can endure thethestormy times.stormy times.



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DonDont lie.t lie.

Share informationShare information

regularly.regularly.

DonDont covert cover--up badup bad

news.news.

Walk YOUR talk.Walk YOUR talk.

DonDont play thet play theIImmthe Manager card.the Manager card.

Admit if you will beAdmit if you will be

unable to honor yourunable to honor your

commitments.commitments.

If you canIf you cant answer at answer a

question, just say so.question, just say so.

Trust is a peculiar resource; it is built rather than depleted by use.

-Unknown

Respect the RelationshipRespect the Relationship--

Keep it RealKeep it Real

What is Respect?What is Respect?

To hold in high or special regard.To hold in high or special regard.

What is a Relationship?What is a Relationship?

The relation connecting or binding participants.The relation connecting or binding participants.

Only those who respect the personality of others can be ofOnly those who respect the personality of others can be of

real use to themreal use to them ~ Albert Schweitzer~ Albert Schweitzer


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Why is Respect Important?Why is Respect Important?

Respect is the foundation for goodRespect is the foundation for good

relationships.relationships.

It creates trust and encourages cooperation.It creates trust and encourages cooperation.

It creates common ground.It creates common ground.

It creates synergy.It creates synergy. It brings out the best in people.It brings out the best in people.


Keep it RealKeep it RealHow Do You Get It?How Do You Get It?

Follow the Golden RuleFollow the Golden Rule treat others thetreat others theway you want to be treated.way you want to be treated.

Listen to other peopleListen to other peoples ideas.s ideas.

Be truthful.Be truthful.

DonDont gossip.t gossip. Be gentle with others.Be gentle with others.

Be generous with compliments.Be generous with compliments.

Do the Right Thing.Do the Right Thing.


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I'm not concerned withI'm not concerned with

your liking or dislikingyour liking or disliking

me . . . All I ask is thatme . . . All I ask is that

you respect me as ayou respect me as a

human being.human being.

~ Jackie Robinson~ Jackie Robinson

Utilizing EveryoneUtilizing Everyones Talents and Skillss Talents and Skills

Find a technique orFind a technique ortrusttrustfactor.factor.

Give people a reason to want to goGive people a reason to want to go

outside their zone.outside their zone.

Find their individual talent or a place/taskFind their individual talent or a place/taskthey feel comfortable working on.they feel comfortable working on.


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Leadership depends on:Leadership depends on:

The leaderThe leaders personal characteristics;s personal characteristics;

The wants, needs, thoughts and values ofThe wants, needs, thoughts and values ofothers;others;

The reality of the current situation;The reality of the current situation;

Getting out of the way.Getting out of the way.


Get to know your team or group.Get to know your team or group.

Use the four Strategies For Leadership.Use the four Strategies For Leadership.

Attention through vision.Attention through vision.

Meaning through criticism.Meaning through criticism.

Trust through positioning.Trust through positioning.

Deployment of self.Deployment of self.



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Seek UnderstandingSeek Understanding

What is it?What is it?

NounNoun -- The ability to learn, judge, or makeThe ability to learn, judge, or make

decisionsdecisions

A mutual agreement, usually an informal or privateA mutual agreement, usually an informal or private

oneone

Adjective: kind, sympathetic, or tolerant towardsAdjective: kind, sympathetic, or tolerant towards

peoplepeople


Understanding Within The Workplace:Understanding Within The Workplace:

Relating to your coworker/boss/friendsRelating to your coworker/boss/friends

Relating to yourselfRelating to yourself -- understanding your ownunderstanding your ownmotivationsmotivations

Why is it important?Why is it important?

Lack of understanding erodes relationshipsLack of understanding erodes relationships --damages trustdamages trustBuilding understanding creates a more trustingBuilding understanding creates a more trustingenvironmentenvironment


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How do we achieve it?How do we achieve it?

Using the five why's toUsing the five why's to

understand barriers tounderstand barriers to

building trust.building trust.

TeamTeam Together we can build itTogether we can build it

Trust within the team begins with:Trust within the team begins with:

CommunicationCommunication: The goals of: The goals ofthe team are effectively put forththe team are effectively put forthand open for discussion.and open for discussion.

VisionVision: The goals are clear and: The goals are clear andeveryone is included in on theeveryone is included in on theprocess that is to be followed toprocess that is to be followed toachieve these goals.achieve these goals.

CommitmentCommitment: Willingness to: Willingness tooverlook oneoverlook ones own beliefs on as own beliefs on acertain topic and listen to andcertain topic and listen to andshare the ideas of others.share the ideas of others.


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TeamTeam Together we can build itTogether we can build it

Absence of trust within the team leads to:Absence of trust within the team leads to:

ConfusionConfusion: Am I doing what is expected of: Am I doing what is expected ofme?me?

WorryWorry: What if I am not performing my: What if I am not performing myduties up to others expectations?duties up to others expectations?

InactionInaction: I: Id rather do nothing than dod rather do nothing than dosomething wrong.something wrong.

FearFear: Will I be critiqued negatively by my: Will I be critiqued negatively by mypeers and face discipline for the actions Ipeers and face discipline for the actions Itake?take?

TeamTeam

Together we can build itTogether we can build it

Trust within the team leads to:Trust within the team leads to:

ConfidenceConfidence: I have a voice and I am contributing: I have a voice and I am contributingin some way, shape or form to the teams success.in some way, shape or form to the teams success.

InclusionInclusion: I feel I have a vested interest in the: I feel I have a vested interest in thesuccess of the team.success of the team.

CommitmentCommitment: I am willing to see this through: I am willing to see this throughbecause I believe I am a part of a team that wantsbecause I believe I am a part of a team that wantsto succeed.to succeed.

Buidling Trust

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