Gerardo Alberto Reyna Ramos 802480 Emanuel Isai Flores Tijerina 808773 Adriana Estefana Lpez G. 1033415 Mauricio Muz Hernndez 1044547

The Trust Index

Statements that cover:

Credibility

Respect

Fairness

Pride

Camaraderie

Sample statements:

Management keeps me informed about important issues and changes. People around here are given a lot of responsibility.

Management involves people in decisions that affect their jobs or work environment. I am offered training and development to further myself professionally.

Trust

Managers must be:

Credible

Fair

Respectful

Get to know their employee and individual needs

Understand personal leadership strengths and values

Attitude and behavior are important

Employees are our greatest asset. Kip Tindell, CEO of The Container Store

Credibility

Communicate using two-way dialogue

Open door policy with management

Find the best position for the employee

Actions should match organizations mission and values

Respect

Need feedback and support to be effective

Recognition of employee ideas

Healthy work environment encourages success

Fairness

Means consequences of performance determined by the quantity and quality of the performance

Establish clear definition

Want to be treated fairly based on performance

Pride

Employees want interesting and meaningful work

At Google everyone realizes they are equally important part of the success

Interesting work is different for everyone

Working with people

Solving problems

Could involve coworkers