Önkormányzati informatika ASP alapokon (Tapasztalatok egy működő ASP központban)
ASP Crm (Cirims)- User Guide
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Transcript of ASP Crm (Cirims)- User Guide
![Page 1: ASP Crm (Cirims)- User Guide](https://reader034.fdocument.pub/reader034/viewer/2022050815/547f31ba5806b5d15e8b484c/html5/thumbnails/1.jpg)
CIRIMS – ASP MANUAL
URL:
http://124.124.38.137/PPR.CIRIMS/Login.aspx?ReturnUrl=%2fPPR.CIRIMS%2fDefault.aspx
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CIRIMS MANUAL
•Click on Service Tab , In Client Box Select “TIPL”, In Service “new Machine
Received”
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• Click On Radio Button in front the case which want to be acknowledged.
• Mention Case Id in Challan / Invoice Tab.
• Problem Reported to Service Centre to be filled
• Select Accept in “Logged Call treatment “.
• Click On Accept
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•Provide Print out to user of call report
•Click on Back
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•Click on Open Call, Search the Case by Case id.
•Click on Updation link
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Select New Call Received under Status Details field.
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•Select Service Point
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•Select Service Instruction
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•Assign Engineer
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•Assign Coordinator
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•Fill the Remarks Field
•Click on Updation
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•Click on Open Call, Search the Case by Case id.
•Click on Updation link
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•Modify the Status as per the ongoing activity
•Mention activity performed in Remarks field
•Click on Updation
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•Send For Part requested to be selected if Part request has been forwarded
to E2E Team
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•After receiving TORAS id
•Status detail to be change as “Waiting for Parts”
•Mention Toras id in Remarks Column
•Click on Updation Tab
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•After part replacement or issue resolved in system.
•Status details to be selected as “Finished Waiting For Delivery”
•Click on Updation
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•Click on Open Call, Search the Case by Case id.
•Click on Diagnosis link
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•Field to be filled as per diagnosis & resolution
•Punch in the faulty part & replaced part details in respective fields
•Click on ADD
•Click on Submit
•Status will be change to “Waiting for Close” by its own
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•When user came to collect the unit.
•Click on Close call.
•Fill the respective columns.
•Click on Submit.
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•If case is closing after 3 days.
•Reason for Not Achieving TAT & TAT not Achieving fields to be filled