ระบบประเมินคุณภาพรัฐวิสาหกิจ
description
Transcript of ระบบประเมินคุณภาพรัฐวิสาหกิจ
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(Economic Value Management: EVM) 2549
(Statement of Direction: SOD)
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(Self- Assessment)
(Thailand Quality Award: TQA)
(State Enterprise
Performance Appraisal: SEPA)
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SEPA
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SEPA TQA
SEPA
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(Thailand Quality Award: TQA) 2555 2556
6 EVM
SEPA
2556
. SEPA
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2.1 (SEPA Framework)
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1.
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6 2.1
( 1) (2)
( 3)
( 5) ( 6) ( 7)
2.1
( 1) ( 7) 2
( 4)
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7 2.1 17
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1. :
2. :
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1)
2)
3)
3. (System Perspective)
(SEPA Core Values)
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2) 3) 4)
4.
2 1) 2) 1. ()
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(SEPA) 2556 2/2555 24 2555 1) SEPA Malcolm Baldrige National Quality Award (MBNQA) TQA 2) 3)
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1. SEPA
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2. ()
3.
[1.1 (1)] 1
1.1
4.
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5.
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2. 1 120 1.1 70 1.2 50 2 80 2.1 40 2.2 40 3 110 3.1 55 3.2 55 4 80 4.1 40 4.2 40 5 100 5.1 45 5.2 55 6 110 6.1 50 6.2 60 7 400 7.1 70 7.2 70 7.3 65 7.4 65 7.5 65 7.6 65 1000
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SEPA
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1. :
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)1( :
)2(
:
(core competencies)
)3( :
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)4( :
)5( :
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)1( :
)2( :
)3( :
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2. :
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)1( :
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()
()
)2( :
()
)3(
:
()
.
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.
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1. ( ) 2. ( 6) 2. 3. 4. ( 3) 5. 6. 7. 8. Lean Enterprise System, Six Sigma, ISO
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1 (120 )
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1.1 (70 ) :
. (1)
()
(2)
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(3)
(
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. (1)
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(2)
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; 1 [1.1 (1)] 2.1 2.2
2 7.1 - 7.6
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1.1
1.1
1 2
1 (2) 1 (3)
1 (5) 1 (2) 1 (3) 2 1.2 (2)
1.2
2.1 2.2 3.1 4.1
5.2 5.2
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1.2 (50 ) :
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(1)
(
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(2)
()
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.
(1)
(
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()
(2)
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.
(1)
(2)
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: 1 [1.2 (1)]
2 [1.2 (1)]
3 [1.2 (1)]
4 [1.2 (1)]
5 [1.2 (1)]
6 ( 2.1) ( 6) Green Technology ( 7.6)
7 1.2 5.1
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1.2
1.2
1 (1) 1 (2),
1.1 (1) 1 (3) 1 (4) 1 (5) 1 (1) 1 (2) 1.1 (1) 1.1 (2) 2.1 5.2 (1) 6.1 6.1 6.2 (1) 7.6
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1 1.
2.
3.
4. [1.1 (2)] EVM, BSC, Six Sigma, Lean [ 2.1 (1)]
(KPI) [ 4.1 (1)]
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5.
6. [1.2 (2)]
7.
8. [1.2 (2)]
9.
10. [1.2 )2( ]
11.
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2 (80 )
2.1 (40 ):
.
(1)
( 2)
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(2)
Statement of Directions COSO (ERM-Integrated Framework) Portfolio View of Risk, Risk Appetite Risk Tolerance (Value Drivers)
. (1)
(2)
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:
1 [2.1 (2)]
()
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2 [2.1 (2)]
3 COSO
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2.1
2.1 1 2
1 (2),1.1 (1)
1 (3)
1 (4) 1 (2) 2 2 1.1 (3) 1.1 (2) 1.1 (2)
1.2
2.2
4.1 4.1
4.2 (3) 5.2 5.1 6.1 7.6
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2.2 (40 ):
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(1)
(Strategic Improvement Plan) ()
(2)
()
(3)
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()
(4)
(5)
(6)
.
2.2 .(5)
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()
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1
1.1
3
4 (Effective Basis)
5
6
7.6
2 [2.2 (3)] COSO (Enterprise Wide Risk Management) (Portfolio View of Risk)
3 [2.2 (5)]
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2.2
2.2 1 (1) 1 (3) 1 (2) 1 (3) 2 (1) 1.1 (1) 1.1 (2) 2.1 (1) 2.1 3.1
4.1
5.2 5.2 5.1 5.1 6.2 7.6
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2
1.
2. SWOT Ben Gilad Business Blindspots 3 1. 5 Forces 2. 3. 1 2
3.
4. SWOT
5. [2.1 (2)] Virtual Manufacturing
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ISO 2.1
6.
7. Balanced Scorecards
8. 2.1 3.2 6.1
9. [2.2 (1)]
10. (2.2 )
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3 (110 )
3.1 (55 ) :
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(1)
(2)
(
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(3)
()
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(1)
()
(2)
( )
()
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(3)
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1
[1 (2)]
2 ( ) [3.1 . (1)]
3 (3.1)
4 7.2
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3.1
3.1 1 (2) 2 (1)
2 1.1 (1) 1.1 (2)
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2.1 (2)
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2.1 (2)
7 3.2 (2)
3.2 (2) 4.2 (2)
6.1 (1) 6.1 (1) 6.2 (1)
7.2 7.3 (2)
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3.2 (55 ) :
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(1)
()
(2)
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(3)
()
.
(1)
(2)
()
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1 (life cycle)
(consumption chain) 7.1 7.2
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3.2
3.2 1 (2) 2
1.1 (1)
1 (2), 3.1 4 5.2
5.1 (4)
6.2 6.2 7.2
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1.
2. (Margin)
3.
4. [3.1. (2)]
5. (3.2 )
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4 (80 )
4.1 (40 ) :
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(1)
(2)
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(3)
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(1)
(2)
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: 1 [4.1 ]
[1.1 (2)] 2.1 2.2
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3 2
4 7.1 - 7.6
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4.1
4.1 1 (3) 2 (1) 2 1.1 (3) 1.1 (2) 2.1 2.1 2.2 2.2 4.2 4.2
5.2
6.2 , 6.2 6.1 (1) 7.1 7.6
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4.2 (40 ) :
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(1)
(2)
()
(3)
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(1)
(2)
/ (early warning system)
(3)
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: 1
1. (IT Master Plan) 2.
2 (IT Governance)
3 GFMIS-SOE
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4.2
4.2 1 (1) 1 (3) 1 (2) 1 (3) 2 1.1 (3) 2.1
4.1 (1), (2)
5.2 5.2
6.1 6.2 6.2 7.5
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1. (4.1 )
2. [4.1 (2)] (Benchmarking)
3. [4.1 (1)] (Cause-Effect Relationships)
4. [4.2 (2)]
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5 (100 )
5.1 (45 ) :
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(1)
(2)
(
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()
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(3)
(4)
()
(5)
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(1)
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(2)
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: 1
6
2
2
3
(Competency Inventory)
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5.1
5.1. 1 (3) 1 (4) 1 (5) 2
2 2.1 (1)
2.1 2.2 (4) 5.2 5.2 (3) 5.2 7.4
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5.2 (55 ) :
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(1)
(2)
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(3)
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(1)
()
(2)
(3)
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(1)
(2)
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: 1
2
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[5.2 (1)] 5.2
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[5.2 (2)] 7.4 7
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5.2
5.2 1 (2)
(3)
2
1.1 (1) 1.1 (2)
2.1 (2)
2.2 (4)
4.1 4.2 (3) 4.2 (3) 5.1 5.1 7.4
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6 (110 )
6.1 (50 ) :
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(1)
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(1)
()
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(2)
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: 1
2
(Business Continuity : BCM)
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6.1
6.1 1 (2) 1 (4) 1 (3) 2 2
1.2 (1)
2.1 (2) 2.2 2.2 (1) 3.1 (2) 4.2 (3) 5.2 (1) 5.2 6.1 (1) 6.1 (1) 6.2 7.1 (
)
7.5
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6.2 (60 ) :
.
(1)
(In- process measures)
()
(2)
(3)
()
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()
.
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1
(6.2 ) Lean Enterprise Six Sigma ISO Plan-Do-Check-Act
2 7.1 7.5
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6.2
6.2 1 (3) 2 2 1.2 (1) 2.2 , 3.1 3.1 (2) 3.2 (2) 4.1 (1), (1), (2) 4.2 (3) 6.1 6.2 7.1 , 7.5
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1. 4.2
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7 (400 )
7.1 (70 ) :
()
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: 1
[1 (2)] 3.1 3.2 1 3.1
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7.2 (70 ) :
()
. (1)
(2)
()
: 1
[1 (2)] 3.1 (3.1 )
2 [7.2 (1)]
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7.3 (65 ) :
()
. (1)
(Financial Viability) (Budgetary Performance)
()
(2)
()
: 1 7.3 (1)
(ROI) (Operating Margin) (Liquidity) (Debt to Equity Ratio) (Days Cash on Hand) 4.1 (1) 2.2
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7.4 (65 ) :
()
. (1)
(2)
(3)
(
)
: 1 5
6 2.2
2 [7.4 (1)] [5.2 (1)]
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110
7.5 (65 ) :
()
. (1)
(2)
: 1 7.5
6.1 6.2 7.1-7.4 2 7.5
( 4.1) ( 7.1) ( 7.2) ( 7.3)
3 [7.5 (1)]
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7.6 (65 ) :
()
. (1)
(2)
(3) ()
(4)
(5)
(6)
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: 1 [7.6 )1( ]
2 [7.6 )1( ] [2.1 (1)] [2.2 (5)] (2.2 )
3 [7.6 (2)] 1.2 6
4 [7.6 (3)]
5 [7.6 (4)] (1.2 ) ( ) [7.4 (3)]
6 [7.6 (6)] (1.2 )
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B
4.1
7 7
()
7 7 7 7 7
77
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2
(1)
(2)
1 - 6 4 " (Approach A)
(Deployment D) (Learning L) (Integration I)
( )
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7.1 7.6 4
( ) ( )
/
() 1 - 6
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2 2
1.
2.
1 - 6 (A) (D) - (L) (I) ---
7
2 SEPA (Organizational Performance Report: OPR)
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( 50 65) 1 - 6 (---) 7
1 - 6 50
7 50 / /
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( 1 - 6) 0% 5%
(A)
(D)
(L)
(I)
10%, 15%,
20% 25%
(A)
(D)
(L)
(I)
30%, 35%,
40% 45%
(A)
(D)
(L)
(I)
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( 1-6) 50%, 55%,
60% 65%
7 (A)
7 57 (D)
7 5 7 (L)
7 (I)
70%, 75%,
80% 85%
7 (A)
77 (D)
77 5 (L)
7 (I)
90%, 95% 100%
7 (A)
77 57 (D)
777 5 5 7 5 (L)
7 (I)
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( 7) 0% 5%
(Le)
(T)
(C)
(I) 10%, 15%,
20% 25%
(Le)
(T)
(C)
(I) 30%, 35%,
40% 45%
(Le)
(T)
(C)
(I) 50%, 55%,
60% 65%
(Le)
(T)
/ (C)
(I)
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121
( 7) 70%, 75%,
80% 85%
(Le)
(T)
/ / (C)
(I)
90%, 95% 100%
(Le)
(T)
(C)
(I)
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(Glossary)
(Process) (Process)
()
SEPA 4
114
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123
(Work Processes) (corecompetencies)
(Governance)
(Corporate Charters) (By-laws)
(1) (2) (3)
(Performance Projections)
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124
(Strategy Development) ()
( 4.2)
(Deployment)
1 - 6 114
(High-Performance Work)
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125
(Flattened Organizational Structure)
(Integration)
130 1 - 6 114
(Ethical Behavior) /
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126
(Customer Listening)
7.6
(Learning)
SEPA
7 1 - 6
114
(Analysis)
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127
(Empowerment)
(Multiple Requirement)
113
(Basic Requirement)
( 2.1)
113
(Regulatory and legal Requirements)
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128
(Overall Requirement)
113
(Workforce Capability) (Competency)
(Supply Chain Requirements)
(Strategic Advantages) 1. 2.
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129
(Strategic Challenges)
(Workforce Engagement)
(Workforce Satisfaction) (Content)
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130
(Sustainability)
(Alignment)
3
125
(Core Competency) ( 2)
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131
(Diversity)
(Values)
(Value)
(Product Feature)
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132
7.1 () 7.2
(Collaborators)
(Partners)
(Purpose)
(Measures and Indicators)
()
(1) ( ) (2)
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133
( - Leading Indicator) ( )
(Key)
SEPA
(Systematic)
117
(Innovation)
(Approach)
1 - 6 114
-
134
(Trends)
()
(Workforce) ( ) ()
(Effective)
(Goals)
(Stretch Goals)
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135
(Out-of-the-box)
(Performance)
SEPA 4 (1) (2) (3) (4)
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136
(Performance Excellence)
(1) (2) (3) SEPA
(Results)
SEPA
114
(Productivity)
()
(Product Offerings)
( 6)
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137
(Senior Leaders)
(Stakeholders)
139
(Action Plans)
140
(Mission) ( 1)
-
138
(Anecdotal)
/ /
(Cycle Time)
(Levels)
(Benchmark)
()
-
139
(Leadership System)
(Work System)
(Customer)
SEPA
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140
137
(Strategic Objectives)
()
137
(Vision)
(Segment)
7
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141
(Knowledge Assets)
(Know How)
(Workforce Capacity)
(How)
1 - 6 ()
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142
5 SEPA
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143
SEPA
SEPA SEPA 2 5.1
5.1 SEPA
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144
SEPA 4 1. (Organizational Performance Report: OPR)
2. (Organizational Self Assessment)
3.
4.
1. (Organizational Performance Report: OPR)
(Organizational Performance Report: OPR)
SEPA
(Organizational Performance Report: OPR) 4
FACT
FULL
FLOW
FEEL
(Organizational Performance Report: OPR)
1:
2: 1 7 SEPA
4
-
145
2. (Organizational Self Assessment)
SEPA
2.1
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146
SEPA /
2.2
5.2
5.2:
1.
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147
2.
4-6
3. (Organizational Performance Report: OPR)
1-6 4
- (Approach: A) - ( Deployment: D) - (Learning: L) - (Integration: I)
7 4
- (Level: Le)
- (Trend: T)
- (Comparison: C)
- (Integration: I)
(Process Owners)
4. (Strengths) (Opportunities for Improvement: OFIs) (Organizational SelfAssessment Worksheet)
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148
5. ( 1.1 , 1.1 ,..) (1.1, 1.2, 2.1, 2.2.) 118 - 121
6. (Self Assessment Report: SAR) (Organizational Self Assessment Worksheet)
3.
3.1
SEPA ( 1 6) ( 7) 10 25% 10 25% 30 45%
3.2
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149
5.3
5.3:
4.
SEPA PDCA ADLI SEPA (1) Plan (P) (Design Approach and Integration: A, I) (2) DO (D) (Deployment: D) (3) Check (C) Act ( A) (Review and Improve: L)