www.lemnisQ.comwww.lemnisQ.com

TECHNOLOGY ONLY WILL MAKE THE TRANSFORMATION OF YOUR BUSINESS NOT SUCCESSFUL

gunter.blanckaert@lemnisq.comFrank.Dethier@lemnisq.com

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LemnisQ

Your Experts in

Business Transformation

lemniscate + Q =

continuous change =

continuous learning

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Problem Statements

• It is clear what Digital Transformation means in my company?

•Who owns DT in your company? Is there an owner?

•DT is about Technology

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A small exercise

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WHAT LOOKS LIKE

RESISTANCEIS OFTEN A

LACK OF CLARITY

(BUTTERFIELD & REGER, 2005, HEATH 2010)

ENERGY

EMPLOYEES/PEOPLE WANT

TO FEEL

INSPIRATIONOF THEIR

LEADERS

TAKE AWAY

CLARITY AND ENERGY ARE

TWO META FACTORSFOR SUCCESFULL CHANGE

PEOPLE NEED ESPECIALLY

INSPIRATIONTO START ….

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The batteries

of change

Action planning andImplementa-

tion

Clear strategic direction

Ambitious top team

Powerful manage-

mentinfrastruc-

ture

Healthy culture

Connection with

employees

Strategic/Top

Operational/Local

Rational/Formal

Emotional/Informal

“Six batteries of change’ – De Prins, Letens, Verweire, Vlerick Business School’’

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The batteries

of change

Action planning and

Implementation

Clear strategic direction

Ambitious top team

Powerful management infrastructure

Healthy culture

Connection with

employees

Strategic/Top

Operational/Local

Rational/Formal

Emotional/Informal

“Six batteries of change’ – De Prins, Letens, Verweire, Vlerick Business School’’

INPUT CONTEXT OUTPUT

BALANCE:CHANGE LEADERS TODAY ARE VERY ABLE

TO

EMOTIONALIZE RATIO

AND TO

RATIONALIZE EMO

TAKE AWAYCHANGE TODAY IS INCLUSIVE AND

INTEGRATIVE.

CHANGE HAPPENS AT CROSS-SECTION OF RATIO,

EMO AND CONTEXT.CONTEXT IS MUCH MORE DECISVE THAN YOU THINK.

ALL BATTERIES NEED TO HAVE SUFFICIENT ENERGY!

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Number of Batteries Charged and Change Success

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Quick scan* of 2 batteries - 15min

•bit.ly/scanmaninfra

•Bit.ly/scanculture

ACTION 1: Interview your neighbour, using the quickscan for 2 bateries (Infrastructure & culture)

ACTION 2: discuss your results with your neighbour

*This quick scan gives you a 'sneak peek' for the more elaborated full scan on the 6 batteries

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Company 1 – Digital

Transformation?

“Six batteries of change’ – De Prins, Letens, Verweire, Vlerick Business School’’

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Company 1 – Digital

Transformation?

Clear strategic direction

Powerful management infrastructure

Strategic/Top

Operational/Local

Rational/Formal

Emotional/Informal

“Six batteries of change’ – De Prins, Letens, Verweire, Vlerick Business School’’

Action Planning &

Implementa-tion

Ambitious Top Team

Healthy Culture

Connection with

employees

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Company 1 - Transformation Journey

Burningplatform

Your 6 batteries of change

Core Team

Change program canvas

Anchoring in-house

Training Certification

DeliveryContext &

CultureChange ambition & business impact

3 MONTHS – 1 YEARUP TO 4 WEEKS

Ability• Consistent management reporting across sites• Collaboration between sites & org chart• Capacity planning & future role of each site

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Outcome company 2

Action planning and

Implementation

Clear strategic direction

Ambitious top team

Powerful management infrastructure

Healthy culture

Connection with

employees

Strategic/Top

Operational/Local

Rational/Formal

Emotional/Informal

“Six batteries of change’ – De Prins, Letens, Verweire, Vlerick Business School’’

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Transformation Journey Company 2

Burningplatform

Your 6 batteries of change

Core Team

Change program canvas

Anchoring in-house

Training Certification

DeliveryContext & Culture

Change ambition & business impact

3 MONTHS – 1 YEARUP TO 4 WEEKS

Ability

• Embed digital at the core of the business strategy• Finetune & focus ERP roll-out• Capacity planning & bottleneck management• Clear and transparent communication plan

www.lemnisQ.comwww.lemnisQ.com

BREAK10min

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Digital Transformation?

Business Model

Digitally-modified business

New digital business

Technology Capabilities

Customer Experience

Customer Understanding

Top-line Growth

Customer touch points

Operational Process

Process Digitization

Worker Enablement

Performance Management

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WHAT ARE YOUR 5 KEY CHALLENGES FOR A SUCCESSFUL

DIGITAL TRANSFORMATION? THINK ABOUT:

• Cooperation between departments & team silos

• Understanding the behavior & impact of the new connected customer (changing customer experience)

• (Lack of) expertise to lead digital initiatives (and change)

• No overarching digital strategy

• Experimentation mindset

• Understanding technology requirements & partners

• Digital education and skill building of employees (Employee pushback)

• C-level management buy-in

• unspoken disagreement among top managers about goals

• Divide between digital capabilities supporting the 'pilot of the solution' vs 'scaling the solution'

• Legacy business models

• Poor analytics

• Select your top 5 challengesper table

• Write every challenge on a seperate post-it note

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Exercise – 20/30min

Digital Strategy

Action planning and

Implementation

Clear strategic direction

Ambitious top team

Powerful management infrastructure

Healthy culture

Connection with

employees

Strategic/Top

Operational/Local

Rational/Formal

Emotional/Informal

Design Sprint

• 1 element on 1 Post-It note

• Map each element on one of the batteries

• Discuss in group

• Report back

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Use the following 'digital elements'

• Agile

• Growth Hacking

• Digital Strategy

• Digital Skills

• Digital Processes

• Cross-functional team set-up

• Digital Leadership

• Digital scorecard

• Social media command center

• NWOW

• Digital trends reporting (outside/in)

• Product Roadmap

• Updates on our digital strategy via Slack or MS Teams

• Design Sprints

• Lean Start-up (experimentation)

• New 'platform' business model

• RPA

• Data Mastery

• Kanban Board

• Digital inspiration sessions for leaders

Any other element/capability needed to solve your top 5 challenges can be added to the list

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Present Your Results

• Each team present results of 1 battery →map it on A0 battery poster

• Explain also your Key take-aways from the group

Action planning and

Implementation

Clear strategic direction

Ambitious top team

Powerful management infrastructure

Healthy culture

Connection with

employees

Strategic/Top

Operational/Local

Rational/Formal

Emotional/Informal

Digital

Strategy

Design Sprint

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Exercise – Outcome

Action planning and

Implementation

Clear strategic direction

Ambitious top team

Powerful management infrastructure

Healthy culture

Connection with

employees

Strategic/Top

Operational/Local

Rational/Formal

Emotional/Informal

• Agile• Growth

Hacking• Lean Start-up• Design Sprints• Kanban board• RPA

• Digital Strategy

• New business models

• Productroadmap

• Digital Skills

• Crossfunctionalteam set-up

• Digital trend reporting

• Digital Processes

• Digital scorecard

• Social media commandcenter

• Data mastery

• Digital leadership

• Digital Inspirationsessions

• Updates via Slack/Teams

• NWOW

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Key Take-aways

• CLARITY AND ENERGY ARE TWO IMPORTANT FACTORS FOR SUCCESFULL CHANGE

• PEOPLE NEED ESPECIALLY INSPIRATION TO START & ORGANISATIONS NEED A CLEAR MODEL

• CHANGE LEADERS TODAY ARE VERY ABLE TO EMOTIONALIZE RATIO AND TO RATIONALIZE EMO

• DIGITAL TRANSFORMATION IS MORE THAN DIGITIZATION > YOU NEED THE RIGHT CAPABILITIES IN ALL BATTERIES

www.lemnisQ.com

www.lemnisQ.com

THANK YOU!

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