EA DocumentationGuide to documentation and associated principles for Experience Architecture

Play can be used to engage stakeholders, your colleagues to ultimately engage users...

...and make work fun

Fun

Morecreativity

Solve problems

Helps businesses

Play

Play with your stakeholders

IcebreakerGet people up, about and meeting each other

Icebreaker

Whose idea was Windows 7?(not allowed to say Mine)

What is your favourite userexperience design activity?

Who is wearing the mostcolourful socks?

Tell me a secret aboutyourself?

Who gives a great massage?(ensure you get one to prove itand rate them out of 5)

AutographParticipant’s answerScenario question

Name ……………………………

Plan was to run this in session, getting everyone to take a sheet, and get a different signature and answer for each question. This forces networking between stakeholders and gets them warmed up for the play ahead

Future obituary

Write an obituary for your product and service in the future. helps you to overcome barriers of the now to talk more about what your solution achieved for people.

Rich pictures

Rich pictures

Sound EmotionsSmell

Fashion

Things SystemsImplementation

FinancialMission/brand Stakeholders

FeelSight

Events

Functionality Content

Rich picture example sketches

Activity

We gave our participants, stimulus for visualising abstract and more concrete concepts - but they didn’t really need them

Rich pictures for current state, developed by themselves

Rich pictures for future state, developed in groups

An example of a huge circular bit of foam board with magazine clippings from around the room, all pulled together in a rich collage of the future

Create a cereal box proposition

What if your product / service was packaged as a cereal box? What would be your key messages? This exercise helps to focus teams, and is very fun - they each have to present boxes after the activity.

Prioritisation

An example of a prioritisation target board, adapted from a MoSCoW target board approach I have used before, but simplified. Simply stick post-its into the different regions, but only one single point can be in the centre

Dot sticking

See, only one in the middle

Dot sticking

Allocate a certain number of points to each participant and ask them to distribute these points across the ideas / requirements they like

Paired comparison

Trade off each requirement against each requirement to see which one trumps the other. you can then develop a weighted priority off the back of it.

I think this link tells you something useful on it - http://www.mindtools.com/pages/article/newTED_02.htm

Shhh.....Shed, Shave, Shrink

Set a structure for requirements

Map requirements to structure and prioritise

Price up your requirements

Make little requirement slips

EA1 Make icons clearer and large enough to read

20

Unique id

Requirement title Unit price estimate

Used price

Cluster into groups

EA1 Make icons clearer and large enough to read

20

EA1 Make icons clearer and large enough to read

20

EA1 Make icons clearer and large enough to read

20

EA1 Make icons clearer and large enough to read

20

EA1 Make icons clearer and large enough to read

20

EA1 Make icons clearer and large enough to read

20

EA1 Make icons clearer and large enough to read

20

EA1 Make icons clearer and large enough to read

20

EA1 Make icons clearer and large enough to read

20

EA1 Make icons clearer and large enough to read

20

Enhance user experience

EA1 Make icons clearer and large enough to read

20

EA1 Make icons clearer and large enough to read

20

EA1 Make icons clearer and large enough to read

20

EA1 Make icons clearer and large enough to read

20

EA1 Make icons clearer and large enough to read

20

Establish greater trust in information

EA1 Make icons clearer and large enough to read

20

EA1 Make icons clearer and large enough to read

20

EA1 Make icons clearer and large enough to read

20

EA1 Make icons clearer and large enough to read

20

EA1 Make icons clearer and large enough to read

20

EA1 Make icons clearer and large enough to read

20

EA1 Make icons clearer and large enough to read

20

Comply with legislation

Setup your spreadsheet

Make a countdown remix

Setup your room

Team 2

Team 1

Facilitator

Pro

ject

or s

cree

n

Table

Sheetmaster

Shed at a group level

Homepage redesign - 149

Pathway redesign - 396

User testing of new features - 17

Enhancing accessibility and visual clarity - 170

Help and provenance design - 48

Search results enhancements - 43

Feedback redesign - 7

Referrals redesign - 14

References enhancements - 20

Total 864Target 300

Shed at a group level

Homepage redesign - 149

Pathway redesign - 396

User testing of new features - 17

Enhancing accessibility and visual clarity - 170

Help and provenance design - 48

Search results enhancements - 43

Feedback redesign - 7

Referrals redesign - 14

References enhancements - 20

Total 864Target 300Total 795Target 300

Lay out the slips within groups

Team 2

Total 795Target 300

Total 795Target 300

Shed as many as you can

Team 2

Total 484Target 300

Total 484Target 300

Shave according to a threshold

Team 2

Total 335Target 300

Total 335Target 300

Shrink according to elasticity

EA1 Make icons clearer and large enough to read

20 15

Total 287Target 300

EA1 Make icons clearer and large enough to read

20

Affinity diagramming

Treat them like kidsYou need to be the parent in this situation.

Get them to turn off their phones.

Don’t let them waffle on.

Call ‘time’.

Be a clock watcher

Play with your users

CompetitionMobile Map of Medicine ballon race

We had a lot of user research activities to conduct with a range of healthcare professionals who quiet frankly were saving lives, rather than helping us with surveys. We needed some way to incentive them to give our research some more weight.

Building on the insight that these people were quite competitive. So we created a game on the logged-in area of the website for the pilot, where participants get a certain number of points for particular activities. It was funny because we had surgeons call us up, telling us that their points weren't registering.

Diary studies

Make diary studies rich and engaging, so users participate more. This example pushed forward by Sarah Morris at LBi shows how some nice design touches can help better engage those users.

Near the end of the user test, just get the users to build their own homepage with index cards on a bit of foam board. helps to distill their views of what they need.

obscured for confidentiality

obscured for confidentiality

obscured for confidentiality

obscured for confidentiality

obscured for confidentiality

Paper prototyping

??

Paper prototyping is good - we just don’t do enough of it as an industry. Or at least, I rarely see it in portfolios.

Play with your colleagues

Holy trinity

DesignMake it look right

DevelopmentMake it Work

ArchitectureMake it feel right

6 hats

http://www.flickr.com/photos/snow_badger/208264045/

Prototyping

??

Storyboarding

??

Planning poker

http://www.planningpoker.com/

Sketching

??

Sketching

??

Sketching

??

Team building

Team building

Team building

Introduce play into designs

What if a cash machine talked your language?

Cockney cash machine??

Cockney cash machine??

Cockney cash machine??

Cockney cash machine??

Cockney cash machine??

Floop??

Playful error messages

Physical play

Baker tweet

http://www.bakertweet.com/

Monome

Physical play

Physical play

??

http://www.youtube.com/watch?v=KuDvCsGbfP4

Hand from above

http://www.chrisoshea.org/projects/hand-from-above/#video

Learning more

http://www.flickr.com/photos/choosenick/sets/72157622724286892/

www.choosenick.com

http://www.amazon.co.uk/Innovation-Games-Creating-Breakthrough-Products/dp/0321437292/ref=sr_1_1?ie=UTF8&s=books&qid=1257845026&sr=8-1

http://www.amazon.co.uk/Participatory-Workshops-Sourcebook-Ideas-Activities/dp/1853838632/ref=sr_1_1?ie=UTF8&s=books&qid=1257845101&sr=1-1-spell

http://www.amazon.co.uk/Serious-Creativity-Thinking-Step-step/dp/0887306357/ref=sr_1_2?ie=UTF8&s=books&qid=1257845344&sr=1-2