Play in User Experience
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Transcript of Play in User Experience
EA DocumentationGuide to documentation and associated principles for Experience Architecture
Play can be used to engage stakeholders, your colleagues to ultimately engage users...
...and make work fun
Fun
Morecreativity
Solve problems
Helps businesses
Play
Play with your stakeholders
IcebreakerGet people up, about and meeting each other
Icebreaker
Whose idea was Windows 7?(not allowed to say Mine)
What is your favourite userexperience design activity?
Who is wearing the mostcolourful socks?
Tell me a secret aboutyourself?
Who gives a great massage?(ensure you get one to prove itand rate them out of 5)
AutographParticipant’s answerScenario question
Name ……………………………
Plan was to run this in session, getting everyone to take a sheet, and get a different signature and answer for each question. This forces networking between stakeholders and gets them warmed up for the play ahead
Future obituary
Write an obituary for your product and service in the future. helps you to overcome barriers of the now to talk more about what your solution achieved for people.
Rich pictures
Rich pictures
Sound EmotionsSmell
Fashion
Things SystemsImplementation
FinancialMission/brand Stakeholders
FeelSight
Events
Functionality Content
Rich picture example sketches
Activity
We gave our participants, stimulus for visualising abstract and more concrete concepts - but they didn’t really need them
Rich pictures for current state, developed by themselves
Rich pictures for future state, developed in groups
An example of a huge circular bit of foam board with magazine clippings from around the room, all pulled together in a rich collage of the future
Create a cereal box proposition
What if your product / service was packaged as a cereal box? What would be your key messages? This exercise helps to focus teams, and is very fun - they each have to present boxes after the activity.
Prioritisation
An example of a prioritisation target board, adapted from a MoSCoW target board approach I have used before, but simplified. Simply stick post-its into the different regions, but only one single point can be in the centre
Dot sticking
See, only one in the middle
Dot sticking
Allocate a certain number of points to each participant and ask them to distribute these points across the ideas / requirements they like
Paired comparison
Trade off each requirement against each requirement to see which one trumps the other. you can then develop a weighted priority off the back of it.
I think this link tells you something useful on it - http://www.mindtools.com/pages/article/newTED_02.htm
Shhh.....Shed, Shave, Shrink
Set a structure for requirements
Map requirements to structure and prioritise
Price up your requirements
Make little requirement slips
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Unique id
Requirement title Unit price estimate
Used price
Cluster into groups
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Enhance user experience
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Establish greater trust in information
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Comply with legislation
Setup your spreadsheet
Make a countdown remix
Setup your room
Team 2
Team 1
Facilitator
Pro
ject
or s
cree
n
Table
Sheetmaster
Shed at a group level
Homepage redesign - 149
Pathway redesign - 396
User testing of new features - 17
Enhancing accessibility and visual clarity - 170
Help and provenance design - 48
Search results enhancements - 43
Feedback redesign - 7
Referrals redesign - 14
References enhancements - 20
Total 864Target 300
Shed at a group level
Homepage redesign - 149
Pathway redesign - 396
User testing of new features - 17
Enhancing accessibility and visual clarity - 170
Help and provenance design - 48
Search results enhancements - 43
Feedback redesign - 7
Referrals redesign - 14
References enhancements - 20
Total 864Target 300Total 795Target 300
Lay out the slips within groups
Team 2
Total 795Target 300
Total 795Target 300
Shed as many as you can
Team 2
Total 484Target 300
Total 484Target 300
Shave according to a threshold
Team 2
Total 335Target 300
Total 335Target 300
Shrink according to elasticity
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Total 287Target 300
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Affinity diagramming
Treat them like kidsYou need to be the parent in this situation.
Get them to turn off their phones.
Don’t let them waffle on.
Call ‘time’.
Be a clock watcher
Play with your users
CompetitionMobile Map of Medicine ballon race
We had a lot of user research activities to conduct with a range of healthcare professionals who quiet frankly were saving lives, rather than helping us with surveys. We needed some way to incentive them to give our research some more weight.
Building on the insight that these people were quite competitive. So we created a game on the logged-in area of the website for the pilot, where participants get a certain number of points for particular activities. It was funny because we had surgeons call us up, telling us that their points weren't registering.
Diary studies
Make diary studies rich and engaging, so users participate more. This example pushed forward by Sarah Morris at LBi shows how some nice design touches can help better engage those users.
Near the end of the user test, just get the users to build their own homepage with index cards on a bit of foam board. helps to distill their views of what they need.
obscured for confidentiality
obscured for confidentiality
obscured for confidentiality
obscured for confidentiality
obscured for confidentiality
Paper prototyping
??
Paper prototyping is good - we just don’t do enough of it as an industry. Or at least, I rarely see it in portfolios.
Play with your colleagues
Holy trinity
DesignMake it look right
DevelopmentMake it Work
ArchitectureMake it feel right
6 hats
http://www.flickr.com/photos/snow_badger/208264045/
Prototyping
??
Storyboarding
??
Planning poker
http://www.planningpoker.com/
Sketching
??
Sketching
??
Sketching
??
Team building
Team building
Team building
Introduce play into designs
What if a cash machine talked your language?
Cockney cash machine??
Cockney cash machine??
Cockney cash machine??
Cockney cash machine??
Cockney cash machine??
Floop??
Playful error messages
Physical play
Baker tweet
http://www.bakertweet.com/
Monome
Physical play
Physical play
??
http://www.youtube.com/watch?v=KuDvCsGbfP4
Hand from above
http://www.chrisoshea.org/projects/hand-from-above/#video
Learning more
http://www.flickr.com/photos/choosenick/sets/72157622724286892/
www.choosenick.com
http://www.amazon.co.uk/Innovation-Games-Creating-Breakthrough-Products/dp/0321437292/ref=sr_1_1?ie=UTF8&s=books&qid=1257845026&sr=8-1
http://www.amazon.co.uk/Participatory-Workshops-Sourcebook-Ideas-Activities/dp/1853838632/ref=sr_1_1?ie=UTF8&s=books&qid=1257845101&sr=1-1-spell
http://www.amazon.co.uk/Serious-Creativity-Thinking-Step-step/dp/0887306357/ref=sr_1_2?ie=UTF8&s=books&qid=1257845344&sr=1-2