Play in User Experience

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A presentation I gave at a London IA event around play in User Experience

Transcript of Play in User Experience

  • 1. EA Documentation Guide to documentation and associated principles for Experience Architecture

2. Play can be used to engage stakeholders, your colleagues to ultimately engage users......and make work fun 3. Fun Helps Play More businessescreativitySolveproblems 4. Play with your stakeholders 5. Icebreaker Get people up, about and meeting each other 6. Icebreaker Name Scenario questionParticipants answer AutographWho gives a great massage?(ensure you get one to prove itand rate them out of 5)Tell me a secret aboutyourself? Who is wearing the mostcolourful socks?What is your favourite userexperience design activity?Whose idea was Windows 7?(not allowed to say Mine) Plan was to run this in session, getting everyone to take a sheet, and get a different signature and answer for each question. This forces networking between stakeholders and gets them warmed up for the play ahead 7. Future obituary Write an obituary for your product and service in the future. helps you to overcome barriers of the now to talk more about what your solution achieved for people. 8. Rich pictures 9. Rich pictures 10. icture example sketches SoundSmellFeel Emotions d FashionEvents Stakeholders FinancialFunctionalityContentImplementationSystemsActivity We gave our participants, stimulus for visualising abstract and more concrete concepts - but they didnt really need them 11. Rich pictures for current state, developed by themselves 12. Rich pictures for future state, developed in groups 13. An example of a huge circular bit of foam board with magazine clippings from around the room, all pulled together in a rich collage of the future 14. Create a cereal box propositionWhat if your product / service was packaged as a cereal box? What would be your key messages? This exercise helps to focus teams, and is very fun - they each have to present boxes after the activity. 15. Prioritisation 16. An example of a prioritisation target board, adapted from a MoSCoW target board approach I have used before, but simplified. Simply stick post-its into the different regions, but only one single point can be in the centre 17. Dot sticking See, only one in the middle 18. Dot sticking Allocate a certain number of points to each participant and ask them to distribute these points across the ideas / requirements they like 19. Paired comparison Trade off each requirement against each requirement to see which one trumps the other. you can then develop a weighted priority off the back of it.I think this link tells you something useful on it - http://www.mindtools.com/pages/article/newTED_02.htm 20. Shhh..... Shed, Shave, Shrink 21. Set a structure for requirements 22. Map requirements to structure and prioritise 23. Price up your requirements 24. Make little requirement slipsEA1 Make icons clearer and 20 large enough to read Unique Requirement title Unit price Used id estimate price 25. Cluster into groups Enhance user experience Establish greater trust in information Comply with legislationEA1 Make icons clearer and 20 EA1 Make icons clearer and 20EA1 Make icons clearer and 20 large enough to readlarge enough to read large enough to readEA1 Make icons clearer and 20 EA1 Make icons clearer and 20EA1 Make icons clearer and 20 large enough to readlarge enough to read large enough to readEA1 Make icons clearer and 20 EA1 Make icons clearer and 20EA1 Make icons clearer and 20 large enough to readlarge enough to read large enough to readEA1 Make icons clearer and 20 EA1 Make icons clearer and 20EA1 Make icons clearer and 20 large enough to readlarge enough to read large enough to readEA1 Make icons clearer and 20 EA1 Make icons clearer and 20EA1 Make icons clearer and 20 large enough to readlarge enough to read large enough to readEA1 Make icons clearer and 20EA1 Make icons clearer and 20 large enough to read large enough to readEA1 Make icons clearer and 20EA1 Make icons clearer and 20 large enough to read large enough to readEA1 Make icons clearer and 20 large enough to readEA1 Make icons clearer and 20 large enough to readEA1 Make icons clearer and 20 large enough to read 26. Setup your spreadsheet 27. Make a countdown remix 28. Setup your roomTeam 1Sheetmaster Projector screen Table Facilitator Team 2 29. Shed at a group level Homepage redesign - 149Pathway redesign - 396User testing of new features - 17Enhancing accessibility and visual clarity - 170Help and provenance design - 48Search results enhancements - 43Feedback redesign - 7Total 864 Referrals redesign - 14References enhancements - 20Target 300 30. Shed at a group level Homepage redesign - 149Pathway redesign - 396User testing of new features - 17Enhancing accessibility and visual clarity - 170Help and provenance design - 48Search results enhancements - 43Feedback redesign - 7Total 864795 Referrals redesign - 14References enhancements - 20Target 300 31. Lay out the slips within groups Total 795 Target 300 Team 2 32. Shed as many as you can Total 795 484 Target 300Team 2 33. Shave according to a thresholdTotal 484335Target 300Team 2 34. Shrink according to elasticityEA1 Make icons clearer and 2015 large enough to read Total 335 287 Target 300 35. Affinity diagramming 36. Treat them like kids You need to be the parent in this situation. Get them to turn off their phones. Dont let them waffle on. Call time. 37. Be a clock watcher 38. Play with your users 39. Competition Mobile Map of Medicine ballon race 40. We had a lot of user research activities to conduct with a range of healthcare professionals who quiet frankly were saving lives, rather than helping us with surveys. We needed some way to incentive them to give our research some more weight. 41. Building on the insight that these people were quite competitive. So we created a game on the logged-in area of the website for the pilot, where participants get a certain number of points for particular activities. It was funny because we had surgeons call us up, telling us that their points weren't registering. 42. Diary studies Make diary studies rich and engaging, so users participate more. This example pushed forward by Sarah Morris at LBi shows how some nice design touches can help better engage those users. 43. obscured for confidentiality obscured for confidentialityobscured for confidentiality obscured for conobscured for confidentiality Near the end of the user test, just get the users to build their own homepage with index cards on a bit of foam board. helps to distill their views of what they need. 44. Paper prototyping?? Paper prototyping is good - we just dont do enough of it as an industry. Or at least, I rarely see it in portfolios. 45. Play with your colleagues 46. Holy trinityDesignMake it look right ArchitectureDevelopment Make it feel right Make it Work 47. 6 hatshttp://www.flickr.com/photos/snow_badger/208264045/ 48. Prototyping ?? 49. ?? Storyboarding 50. Planning pokerhttp://www.planningpoker.com/ 51. Sketching?? 52. Sketching?? 53. Sketching?? 54. Team building 55. Team building 56. Team building 57. Introduce play into designs 58. What if a cash machine talked your language? 59. Cockney cash machine ?? 60. Cockney cash machine ?? 61. Cockney cash machine ?? 62. Cockney cash machine ?? 63. Cockney cash machine ?? 64. Floop ?? 65. Playful error messages 66. Physical play 67. Baker tweet http://www.bakertweet.com/ 68. Monome 69. Physical play 70. ?? Physical playhttp://www.youtube.com/watch?v=KuDvCsGbfP4 71. Hand from above http://www.chrisoshea.org/projects/hand-from-above/#video 72. Learning more 73. www.choosenick.com http://www.flickr.com/photos/choosenick/sets/72157622724286892/ 74. http://www.amazon.co.uk/Innovation-Games- Creating-Breakthrough-Products/dp/0321437292/ ref=sr_1_1? ie=UTF8&s=books&qid=1257845026&sr=8-1 75. http://www.amazon.co.uk/Participatory-Workshops- Sourcebook-Ideas-Activities/dp/1853838632/ref=sr_1_1? ie=UTF8&s=books&qid=1257845101&sr=1-1-spell 76. http://www.amazon.co.uk/Serious-Creativity-Thinking- Step-step/dp/0887306357/ref=sr_1_2? ie=UTF8&s=books&qid=1257845344&sr=1-2