Transcript of Kỹ năng đàm phán
- 1. K nng m phn Ngi thc hin: Nguyn Th Thy. Gmail:
nthuy.hr@gmail.com Blog: nthuyhr.blogspot.com
- 2. 1.nh ngha m phn m phn : + L hnh vi qu trnh + Cc bn trao i
tho lun + V mii quan tm chung, nhng im bt ng + Nhm n mt tha thun
thng nht + Xy dng mi quan h lu di
- 3. Qu trnh m phn mi trng m phn nh hng Trao i thng tin Quyt
nh
- 4. Cc kiu m phn Da trn kt qu m phn thng thua Quan nim nh mt cuc
chin. Mt bn t c li ch,mt bn khng Tim n nguy c trc trc khi thc
hin.
- 5. Da trn kt qu m hn thua thua Khng t c kt qu cho c 2 bn Mt thi
gian, tn ph, khng mang li li ch. Ngoi mong mun ca cc bn.
- 6. Ngoi ra da vo phong cch v m hnh ta c th chia m phn thnh : 1.
m phn mm. + Coi i tc nh bn b + Nhng b + D thay i l trng + Chp nhn
thit + C gng t tha thun 2. m phn cng: + Coi i tc nh ch th + p i tc
nhng b + Bm cht lp trng. + i li ch n phng + C gi lp trng.
- 7. Mc ch ca m phn. Tm mt gii php co th chp nhn c cho c hai bn,
v mang lai cho c hai bn cm gic chin thng sau cuc am phn.
- 8. Nhng li thng gp trong m phn + Bc vao am phn vi u oc thiu
minh mn + Khng bit i tc ai la ngi co quyn quyt nh + Khng bit im
manh ca mnh la g va s dng no nh th no + Bc vao am phn vi mc ch
chung chung + Khng xut nhng quan im va l l co gi tr + Khng kim soat
cc yu t tng nh khng quan trng nh thi gian va trt t ca cc vn + Khng
cho bn kia a ra ngh trc + B qua thi gian va a im nh la 1 v kh trong
am phn. + T b khi cuc am phn dng nh i n ch b tc + Khng bit kt thc
ng lc
- 9. Hu ht cc cuc am phn mc nhng li ny thng khng c hiu qu.
- 10. Nhng im c bn trnh li thng thng + Khng ngt li bn kia. Noi t
va tch cc nghe + t cc cu hi m co mc ch tao s hiu bit + S dng ch
gii, nhng bnh lun hai hc va tch cc + S dng vic ngng am phn kim soat
c ni b + Lp 1 mc tiu r rang, c th va thc t trc khi am phn + Tom tt
thng xuyn + Lit k nhng im cn gii thch va nhng im hiu + Trnh dng
nhng ngn ng yu + Khng ch trch bn kia. Tm ra nhng im chung ca c 2 bn
i n tha thun + Trnh chc tc + Trnh a ra qu nhiu l do cho ngh ca mnh.
+ Trnh bc l cm xc bt pht, khin trch, cng kch hay ch nhao c
nhn.
- 11. Nguyn tc thnh cng trong am phn + am phn la mt vic t nguyn +
Phi co t nht mt trong cc bn mun thay i tha thun hin tai va tin rng
s at c mong mun o. + Ch xy ra khi cc bn cng hiu rng nhng quyt nh c
hnh thanh trn c s tha thun chung ch khng phi la quyt nh n phng +
Thi gian la mt trong nhng yu t quyt nh trong am phn + Cuc am phn
thanh cng la cuc am phn co cc bn cng at c mong mun trong pham vi
nao o + Phm cht, nng lc, k nng, thi va tnh cm ca nhng ngi trn ban
am phn co nh hng quyt nh n tin trnh am phn.
- 12. Kt lun Suy cho cng c cuc i ta l mt chui nhng cuc am phn. Vy
tai sao ta khng t bin mnh thnh nhng nh am phn ta c th t quyt nh
nhng thnh cng ca cuc i mnh.
- 13. Cm n bn theo di slide ny. Chc bn may mn!