Continuous improvement at scale

Ryan McKergow

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rmckergow

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UniSuper Digital program

MemberOnlineteam

Services team EmployerOnlineteam

Single member view team

Program manager

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MemberOnline

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Team retro: December 2014

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More team retros…

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More team retros…

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Let’s fast forward a bit…

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First program retro:September 2015

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First program retro:

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What happened next?

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Challenge 1:It’s hard to focus on continuous improvement with an imminent release

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Challenge 2:You can make retros “cool”, but if there’s no action they’re not valuable

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What did we do?

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How do others run retrospectives at scale?

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Large Scale Scrum (LeSS)

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Retrospectives of retrospectives

(As described by Ben Linders)

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Spotify

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Spotify: Retrospective at scale - 2013

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Scaled Agile Framework (SAFe)

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How did we run retrospectives at scale going forward?

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We adopted the concept of:“Overall Retrospective”

… from Large Scale Scrum (LeSS)

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We adopted the concept of:“Everyone involved

(including leadership)”

… from Retrospectives of retrospectives

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We adopted the concept of:“Preparation and multiple

facilitators”

… from Spotify’s retrospective at scale

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We adopted the concept of:“Improvement cards”

… from Scaled Agile Framework (SAFe)

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Program retrospectives:Early 2016

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Program retrospectives:Early 2016

1. Setting the stage (5 minutes – whole group)

2. Gather data (25 minutes – 2-3 groups)

3. Generate insights & decide what to do (25 minutes – whole group)

4. Close (5 minutes – whole group)

think sharp rmckergow

Program retrospectives:Early 2016

1. Setting the stage (5 minutes – whole group)

2. Gather data (25 minutes – 2-3 groups)

3. Generate insights & decide what to do (25 minutes – whole group)

4. Close (5 minutes – whole group)

think sharp rmckergow

Program retrospectives:Early 2016

1. Setting the stage (5 minutes – whole group)

2. Gather data (25 minutes – 2-3 groups)

3. Generate insights & decide what to do (25 minutes – whole group)

4. Close (5 minutes – whole group)

think sharp rmckergow

Program retrospectives:Early 2016

think sharp rmckergow

Program retrospectives:Early 2016

1. Setting the stage (5 minutes – whole group)

2. Gather data (25 minutes – 2-3 groups)

3. Generate insights & decide what to do (25 minutes – whole group)

4. Close (5 minutes – whole group)

think sharp rmckergow

Program retrospectives:Early 2016

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How you can run awesome retrospectives at scale

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Preparation

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Multiple facilitators

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Multiple groups

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Engagement from everyone

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Relentless focus on actions

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How you can be awesome atContinuous improvement at scale

1. Preparation2. Multiple facilitators3. Multiple groups – diverge

converge4. Engagement from everyone5. Relentless focus on actions

elabor8.com.au

Thank you

Ryan McKergow

ryanmckergow

rmckergow

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Image references1. Unisuper.com.au. (2016). [online] Available at:

http://www.unisuper.com.au/~/media/images/super%20informed%20enews/2016%20may/responsive-screens-blank-1000wide-2.png?la=en [Accessed 22 May 2016].

2. 45.media.tumblr.com. (2016). [online] Available at: https://45.media.tumblr.com/374f603eeedb5a447224ba5100dc3d93/tumblr_n0wpahcvlG1toe3mso1_500.gif [Accessed 23 May 2016].

3. Media.giphy.com. (2016). [online] Available at: https://media.giphy.com/media/5x89XRx3sBZFC/giphy.gif [Accessed 26 May 2016].

4. Klick.com. (2016). [online] Available at: https://www.klick.com/health/wp-content/uploads/2015/07/video-pause.jpg [Accessed 26 May 2016].

5. Scaledagileframework.com. (2016). [online] Available at: http://www.scaledagileframework.com/?wpdmact=process&did=MTExLmhvdGxpbms= [Accessed 26 May 2016].

6. Less.works. (2016). [online] Available at: http://less.works/resources/less-framework.png [Accessed 26 May 2016].

7. Spotifylabscom.files.wordpress.com. (2016). [online] Available at: https://spotifylabscom.files.wordpress.com/2014/09/spotify-engineering-culture-part2.jpeg [Accessed 26 May 2016].

8. Anon, (2016). [online] Available at: http://joakimsunden.com/wp-content/uploads/2013/01/Presenting-breakout-sessions.jpg [Accessed 26 May 2016].