Download - Hoang Minh Phuong CV 2015

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HOANGMINHPHUONGDearMs.Thuy,Inmycareer,Ihavehadover12yearsofworkexperiencewitharangeofdifferentfields.IhaveworkwithlocalandforeigncompanieswithastrongcommunicationwithEnglish,MandarinandVietnamese.ThroughmyyearsofexperiencetherehasbeennoissuethatIcouldnotresolveorachieve.WhatIbelieveinmyselfandwhatIcanproveisthatIam:ahardworker, self-disciplined, a great teammember, self-motivated, great at buildingrelationships,highachieverandafighter.Idon’tliketoloseorbeaun-achiever,Ibelieveinastrongteamandstrongenvironmenthelpsmeachieve thesegoalsofminenot formy self-benefits but also for the team as I also want the team to evolve and growtogetherwithme.My current position is aAssistant for Service Manager (Johnson Controls PTE., : 7years)sevenyearsofexperienceinYork/JohnsonControlsVietnam,arrangeandchooseadvance training programs for Engineers and Technicians, our training schools arelocated in Thailand, Singapore and China. I have outstanding relationship withInstructorsandadministrators inbothcountries. SelectEngineers for suitable trainingcourses/programs and dispatch. Arrange training locations, air/land transportation,accommodation,visaandother facilities, regularmeetingswithclients tomaintain therelationships,service,sales,managetechnician,handlingquotations,salescontractsandbilling.ThroughthispositionIhavegrownanddevelopedmyselfmoreasamanagerandbuiltstrongskillsontimemanagement,managestaff,risks,businessdevelopment,train1on1, teamtrainingandproblemsolve.Asthis jobrequiremetobemorehand, IbelieveIthrivewhenworkingclosewithmyteamasIamveryopenmindedandtakeinalotofopinionsbutalsoknowhowtodirectanddelegate.Before working at AZVN I have worked for Stella Travel Services (TIC – AustraliaCompany) for 5 years. My job there was to create itinerary, providing quotation toclientstravelingtoIndochinacountries(Vietnam/China)tosolvingoperationissues.Themainresponsibilities forthis job is tomaintainnewandexistingclients,buildastrongrelationship, guide and direct clients and satisfy their requirements. In this job I haddeveloped my business development skills and relationship management. I believethroughthispointiswhatmademewanttoachieveahigherpurposeinmycareer.ApartofmewouldliketoshowyouthatI’menthusiastic,havecharacterandcharisma.Iamahardworkerandalsoaverygoodproblemsolver.Icantakeanyissueandevaluatewhatisthebestcourseofactionwithoutspendinglargeamountoftimeandmoney.I’malways on the go, and always like a challenge. I believe a challenging jobwill helpmethrive towhere Iwant tobe and continuouslymakingmeworkhard, tobemoreof acreativeemployee.Ilookforwardhavingachancetohaveaninterviewwithyou.Thankyou.Sincerely,HoangMinhPhuong

PersonalDetails:Adrees: B02-08HoangAnhGiaLai1,357LeVanLuong,District1,HCMCPhone: 0902533866Dateofbirth:04Oct1979Email: [email protected]

- Project&timemanagement- CustomerServicesandNegotiationSkills- Problemsolvingandcoordinatingskills- LiteracyinMicrosoftOffice,advancedusersinInternet- Well-organizedwithhighsenseofresponsibility.- ExcellentcommandinEnglish,Mandarin.

Career&EducationHistory2009–Current: [Appliancz Joint Stock Viet Nam Company former is Johnson Controls Pte.] -87/7TranPhuStreet,D.5,HCMCItisaglobaldiversifiedtechnologyandindustrialleaderservingcustomersinmorethan150countries.AssistanttoServiceManagerSouthEastAsia/ServiceAssistantAdminManagerKeyresponsibilities&achievements:

ü Manage the daily scheduling and dispatching of all Service requests fromcustomers,withapprovalandguidancefromtheServiceManager.

ü Monitorallservicerequestsandfeedbacksfromcustomer.ü Maintainandmanagethetimelycompletionandfollow-upscheduledservice

maintenancevisitsforallMaintenancecustomers.ü In charge of Account Receivables tracking. Customer contact regularly to

updateservice,paymentandcollectionstatus.ü Other Admin tasks: Prepare commercial contract and all the other service

administrationwork.ü Prepare Quotations for Spare Parts, Service Repair/ Maintenance and

Service/PartsSales.ACHIVEMENTS:

• Successindealingcontractbigamountaround75Kto100K• Successinbuildingteamworkspirit• Alwaysexceedclient’sexpectation

2004–2009 StellaTravelServices(Australia)–Room1308MeLinhPointTower,D.1,HCMCWorld's renownedTourandTraveloperator - specializedonSmallGroup Journey,Independenttravel,SpecialgroupsandRiverCruises.Reservations&OperationAssistant

Keyresponsibilities&achievements:

ü Deal with international partners; respond quickly and accurately to theirenquiriesandcomplaints.

ü Dealwithclientsqueriesbyphone,resolvingdifficultiesandproblems.ü Respond to queries and support other departments when and where it

necessary.ü Assistant to Operation Manager for customer service and tours and travel

issues.ü Considerimpactonclientsatisfactionwhenresolvinganyinternalorexternal

issues.ü Monitor reservations and operations staff in dealing with international

partnersonbookings,quotationsandenquiries.ü Monitor theprovidingof operational letters and supporteddocuments (city

guides) promotional materials (T-shirts, hats. etc.) to clients via groundagents.

ACHIVEMENTS:• Alwaysexceedclient’ssatisfaction• Successinbuildingteamworkspirit

June2003- June2004 PouYuenFactory(Taiwan)–TanTaoIndustrialZone,D.BinhChanh,HCMCApparelMerchandiserAgentforColumbia,TheNorthFace,AdidasbrandKeyresponsibilitiesincluded:

ü PlacethematerialorderandclientPurchaseOrderü Prepare and submit the documents to logistic department to process the

shipment.ü Administrativetasks.

EducationalBackground1997-2001 VanLangUniversity

ManagementofTourismSpecializations:OperationsManagementinRestaurant OperationattheFOinhotelCustomerRelationshipManagement CustomerbehaviorandManagementEnglish:ExcellentinspeakingandWritingChinese:FluentinspeakingandWritingPersonalInterestMusic,Travel,Movie..