Hoang Minh Phuong CV 2015
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HOANG MINH PHUONG Dear Ms. Thuy, In my career, I have had over 12 years of work experience with a range of different fields. I have work with local and foreign companies with a strong communication with English, Mandarin and Vietnamese. Through my years of experience there has been no issue that I could not resolve or achieve. What I believe in myself and what I can prove is that I am: a hard worker, self-disciplined, a great team member, self-motivated, great at building relationships, high achiever and a fighter. I don’t like to lose or be a un-achiever, I believe in a strong team and strong environment helps me achieve these goals of mine not for my self-benefits but also for the team as I also want the team to evolve and grow together with me. My current position is a Assistant for Service Manager (Johnson Controls PTE., : 7 years) seven years of experience in York/Johnson Controls Vietnam, arrange and choose advance training programs for Engineers and Technicians, our training schools are located in Thailand, Singapore and China. I have outstanding relationship with Instructors and administrators in both countries. Select Engineers for suitable training courses/programs and dispatch. Arrange training locations, air/land transportation, accommodation, visa and other facilities, regular meetings with clients to maintain the relationships, service, sales, manage technician, handling quotations, sales contracts and billing. Through this position I have grown and developed myself more as a manager and built strong skills on time management, manage staff, risks, business development, train 1 on 1, team training and problem solve. As this job require me to be more hand, I believe I thrive when working close with my team as I am very open minded and take in a lot of opinions but also know how to direct and delegate. Before working at AZVN I have worked for Stella Travel Services (TIC – Australia Company) for 5 years. My job there was to create itinerary, providing quotation to clients traveling to Indochina countries (Vietnam/China) to solving operation issues. The main responsibilities for this job is to maintain new and existing clients, build a strong relationship, guide and direct clients and satisfy their requirements. In this job I had developed my business development skills and relationship management. I believe through this point is what made me want to achieve a higher purpose in my career. A part of me would like to show you that I’m enthusiastic, have character and charisma. I am a hard worker and also a very good problem solver. I can take any issue and evaluate what is the best course of action without spending large amount of time and money. I’m always on the go, and always like a challenge. I believe a challenging job will help me thrive to where I want to be and continuously making me work hard, to be more of a creative employee. I look forward having a chance to have an interview with you. Thank you. Sincerely, Hoang Minh Phuong
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Transcript of Hoang Minh Phuong CV 2015
HOANGMINHPHUONGDearMs.Thuy,Inmycareer,Ihavehadover12yearsofworkexperiencewitharangeofdifferentfields.IhaveworkwithlocalandforeigncompanieswithastrongcommunicationwithEnglish,MandarinandVietnamese.ThroughmyyearsofexperiencetherehasbeennoissuethatIcouldnotresolveorachieve.WhatIbelieveinmyselfandwhatIcanproveisthatIam:ahardworker, self-disciplined, a great teammember, self-motivated, great at buildingrelationships,highachieverandafighter.Idon’tliketoloseorbeaun-achiever,Ibelieveinastrongteamandstrongenvironmenthelpsmeachieve thesegoalsofminenot formy self-benefits but also for the team as I also want the team to evolve and growtogetherwithme.My current position is aAssistant for Service Manager (Johnson Controls PTE., : 7years)sevenyearsofexperienceinYork/JohnsonControlsVietnam,arrangeandchooseadvance training programs for Engineers and Technicians, our training schools arelocated in Thailand, Singapore and China. I have outstanding relationship withInstructorsandadministrators inbothcountries. SelectEngineers for suitable trainingcourses/programs and dispatch. Arrange training locations, air/land transportation,accommodation,visaandother facilities, regularmeetingswithclients tomaintain therelationships,service,sales,managetechnician,handlingquotations,salescontractsandbilling.ThroughthispositionIhavegrownanddevelopedmyselfmoreasamanagerandbuiltstrongskillsontimemanagement,managestaff,risks,businessdevelopment,train1on1, teamtrainingandproblemsolve.Asthis jobrequiremetobemorehand, IbelieveIthrivewhenworkingclosewithmyteamasIamveryopenmindedandtakeinalotofopinionsbutalsoknowhowtodirectanddelegate.Before working at AZVN I have worked for Stella Travel Services (TIC – AustraliaCompany) for 5 years. My job there was to create itinerary, providing quotation toclientstravelingtoIndochinacountries(Vietnam/China)tosolvingoperationissues.Themainresponsibilities forthis job is tomaintainnewandexistingclients,buildastrongrelationship, guide and direct clients and satisfy their requirements. In this job I haddeveloped my business development skills and relationship management. I believethroughthispointiswhatmademewanttoachieveahigherpurposeinmycareer.ApartofmewouldliketoshowyouthatI’menthusiastic,havecharacterandcharisma.Iamahardworkerandalsoaverygoodproblemsolver.Icantakeanyissueandevaluatewhatisthebestcourseofactionwithoutspendinglargeamountoftimeandmoney.I’malways on the go, and always like a challenge. I believe a challenging jobwill helpmethrive towhere Iwant tobe and continuouslymakingmeworkhard, tobemoreof acreativeemployee.Ilookforwardhavingachancetohaveaninterviewwithyou.Thankyou.Sincerely,HoangMinhPhuong
PersonalDetails:Adrees: B02-08HoangAnhGiaLai1,357LeVanLuong,District1,HCMCPhone: 0902533866Dateofbirth:04Oct1979Email: [email protected]
- Project&timemanagement- CustomerServicesandNegotiationSkills- Problemsolvingandcoordinatingskills- LiteracyinMicrosoftOffice,advancedusersinInternet- Well-organizedwithhighsenseofresponsibility.- ExcellentcommandinEnglish,Mandarin.
Career&EducationHistory2009–Current: [Appliancz Joint Stock Viet Nam Company former is Johnson Controls Pte.] -87/7TranPhuStreet,D.5,HCMCItisaglobaldiversifiedtechnologyandindustrialleaderservingcustomersinmorethan150countries.AssistanttoServiceManagerSouthEastAsia/ServiceAssistantAdminManagerKeyresponsibilities&achievements:
ü Manage the daily scheduling and dispatching of all Service requests fromcustomers,withapprovalandguidancefromtheServiceManager.
ü Monitorallservicerequestsandfeedbacksfromcustomer.ü Maintainandmanagethetimelycompletionandfollow-upscheduledservice
maintenancevisitsforallMaintenancecustomers.ü In charge of Account Receivables tracking. Customer contact regularly to
updateservice,paymentandcollectionstatus.ü Other Admin tasks: Prepare commercial contract and all the other service
administrationwork.ü Prepare Quotations for Spare Parts, Service Repair/ Maintenance and
Service/PartsSales.ACHIVEMENTS:
• Successindealingcontractbigamountaround75Kto100K• Successinbuildingteamworkspirit• Alwaysexceedclient’sexpectation
2004–2009 StellaTravelServices(Australia)–Room1308MeLinhPointTower,D.1,HCMCWorld's renownedTourandTraveloperator - specializedonSmallGroup Journey,Independenttravel,SpecialgroupsandRiverCruises.Reservations&OperationAssistant
Keyresponsibilities&achievements:
ü Deal with international partners; respond quickly and accurately to theirenquiriesandcomplaints.
ü Dealwithclientsqueriesbyphone,resolvingdifficultiesandproblems.ü Respond to queries and support other departments when and where it
necessary.ü Assistant to Operation Manager for customer service and tours and travel
issues.ü Considerimpactonclientsatisfactionwhenresolvinganyinternalorexternal
issues.ü Monitor reservations and operations staff in dealing with international
partnersonbookings,quotationsandenquiries.ü Monitor theprovidingof operational letters and supporteddocuments (city
guides) promotional materials (T-shirts, hats. etc.) to clients via groundagents.
ACHIVEMENTS:• Alwaysexceedclient’ssatisfaction• Successinbuildingteamworkspirit
June2003- June2004 PouYuenFactory(Taiwan)–TanTaoIndustrialZone,D.BinhChanh,HCMCApparelMerchandiserAgentforColumbia,TheNorthFace,AdidasbrandKeyresponsibilitiesincluded:
ü PlacethematerialorderandclientPurchaseOrderü Prepare and submit the documents to logistic department to process the
shipment.ü Administrativetasks.
EducationalBackground1997-2001 VanLangUniversity
ManagementofTourismSpecializations:OperationsManagementinRestaurant OperationattheFOinhotelCustomerRelationshipManagement CustomerbehaviorandManagementEnglish:ExcellentinspeakingandWritingChinese:FluentinspeakingandWritingPersonalInterestMusic,Travel,Movie..
References1. Mr. Asanka Wanninayake – Southeast Asia (Appliancz Joint Stock Company
JohnsonControls–York-Vietnam)Email:[email protected]:0939233487
2. 2.Ms.LêThịMộngHuyền–HRManagerAlstomPMTP(ALSTOMPMTPPowerServiceLLC)Email:[email protected]
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