S E N D - R E C E I V E C O M M U N I C AT I O N S K I L L S
P R E S E N T E D B Y !!
!!
M O H A M E D A Y M A NY O U S S E F M A M D O U H
“Develop our communication skills on both personal and professional levels.”
Who Are You?StudyName
ProfessionalHobbies
ValueAge
لقد خلقنا لنتواصل و لكي نتواصل يجب ان نتفق و لكي نتفق يجب ان نتناقش و نتحاور
The activity of conveying information through the exchange of thoughts, messages, or information, as by speech, visuals, signals, written, or behavior.
It is the meaningful exchange of information between two or more living creatures.
Types of communication
F R I E N D S
D O W N WA R D - U P WA R D C O M M U N I C AT I O N
H O R I Z O N TA L C O M M U N I C AT I O N
communication barriers
N O I S E
A S S U M P T I O N S
E M O T I O N S L A N G UA G E S
D I S T R A C T I O N S
Communication process & barriers
P O O R L I S T E N I N G
Art of responding
Encouraging ObjectingHow to disagree without saying NO
E V I D E N C E
O P I N I O N
D I S A G R E E O R D I S A G R E E
Common ground
Art of inspiring & give hope. We encourage for
Things Achievements Personal features
Character
Evidence
Business relevance
3 factors that influence the perception of our message
How we look How we Sound What we Say
Visual Vocal Verbal3Vs
Verbal
Is the spoken or written words you send or receive when
communicating
NegativeYou will benefit from…
I’ll find out…
It can’t/won’t do that…! I don’t know…
I may be able to… I can…
Maybe I could arrange… I will arrange…
Positive
Vocal
Is the manner in which a verbal statement is presented
it is like the Hi FIIt’s not what we say – it’s the way that we say it !
The way we use our voice is important
T O N E V O L U M E P H R A S I N G
Visual
It is the message without words
4 factors that control your visual
Body language Handshakes Eye contactFacial impression
I speak 2 languages body & Arabic
let’s recap
Build rapport
Brand yourself
What is communication?
Good communication two way process
3 factors influence the perception of message 3vs
Process & barriers
Types of communication
let’s learn how to read
Legs
the feet & legs are the most “honest” parts of the body
Appropriate positions
How to tell that a person is lying
Handshakes
Facial impressions
Palm gestures
Where to look
F O R M A L
F R I E N D S
R O M A N C E
Visual constructed
If the person’s eye moves to the upward and left then they are trying to imagine something
Visual Remembered
If the person’s eye moves to the upward and right then they are trying to visualize something happened before
Auditory Constructed
If the person’s eye moves across to the left then they are trying to construct sounds
Auditory Remembered
If the person’s eye moves across to the left then they are trying to remember sounds
Sensory Access
if the person’s eye moves to the right and also down then they are trying to access feelings
Internal dialogue
If the person’s eye moves to the Left and also down then they are trying to talk to themselves
BODY LANGUAGE TIPS
Strong eye contact & posture imply a confident person.
Leaning forward is a sign of an interested listener.Crossed arms & legs imply a defensive/closed person.
Your feet talks on behalf of you (tapping & direction)
Seating direction means a lot.
Resting your arms behind your head Open to an idea Just Relaxing
Shaking hands (who’s in control?)
Rules of communication
A
Keep t hort imple
ccuracy revity larity B C
I S S
SM
Deliver your information in
ntroduction ain body ummaryI
written communication (Emails)Make Good Use of Subject Lines
Check your tone
Keep Messages Clear and Brief
Don't over communicate by email. Be polite Proofreadinguse the phone or pass by to illustrate
and explainuse words like kind regards …. wish my mail finds you well
read it again & again & again
listening is an elegant art Effective listening is not just about using the ears to hear but it also involves using other senses such as the eyes to observe body language and capture any underlying messages.
Physical process, natural, passive
H E A R I N G
Physical as well as mental process, active,!learned process, a skill
L I S T E N I N G
Why should we listen ?
Good listening reflects courtesy and good manners.
Listening carefully to the instructions of superiors improve competence and performance
Poor listening skill could be disastrous in business, employment and social relations.
Eliminate a number of imaginary grievances of employees.
Improve social relations and conversation.
Listening is a positive activity rather than a passive or negative activity.
think before you
speakSpeak clearly
and audibly
!Use simple
wordsIncrease your
knowledgeCheck twice whether they
understood accurately or notLittle recap
won’t hurt
While
Communication Dos
Repeat what you have understood accurately.
While
Pay attention Take notes Always ask for clarification
Communication Dos
Communication Don’t
Don’tI repeat Don’t…
Instantly react and mutter something in anger.
Use technical terms & terminologies not understood by majority of
people.
Speak too fast or too slow.Speak in inaudible surroundings, as you won’t be heard.
Ass-u-me that every body understands you.
Glance here and there while listening as it might distract the speaker.
Interrupt the speaker.
Jump to the conclusion that you have understood every thing.
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