S E N D - R E C E I V E C O M M U N I C AT I O N S K I L L S

P R E S E N T E D B Y !!

!!

M O H A M E D A Y M A NY O U S S E F M A M D O U H

“Develop our communication skills on both personal and professional levels.”

Who Are You?StudyName

ProfessionalHobbies

ValueAge

لقد خلقنا لنتواصل و لكي نتواصل يجب ان نتفق و لكي نتفق يجب ان نتناقش و نتحاور

The activity of conveying information through the exchange of thoughts, messages, or information, as by speech, visuals, signals, written, or behavior.

It is the meaningful exchange of information between two or more living creatures.

Types of communication

F R I E N D S

D O W N WA R D - U P WA R D C O M M U N I C AT I O N

H O R I Z O N TA L C O M M U N I C AT I O N

communication barriers

N O I S E

A S S U M P T I O N S

E M O T I O N S L A N G UA G E S

D I S T R A C T I O N S

Communication process & barriers

P O O R L I S T E N I N G

Art of responding

Encouraging ObjectingHow to disagree without saying NO

E V I D E N C E

O P I N I O N

D I S A G R E E O R D I S A G R E E

Common ground

Art of inspiring & give hope. We encourage for

Things Achievements Personal features

Character

Evidence

Business relevance

3 factors that influence the perception of our message

How we look How we Sound What we Say

Visual Vocal Verbal3Vs

Verbal

Is the spoken or written words you send or receive when

communicating

NegativeYou will benefit from…

I’ll find out…

It can’t/won’t do that…! I don’t know…

I may be able to… I can…

Maybe I could arrange… I will arrange…

Positive

Vocal

Is the manner in which a verbal statement is presented

it is like the Hi FIIt’s not what we say – it’s the way that we say it !

The way we use our voice is important

T O N E V O L U M E P H R A S I N G

Visual

It is the message without words

4 factors that control your visual

Body language Handshakes Eye contactFacial impression

I speak 2 languages body & Arabic

let’s recap

Build rapport

Brand yourself

What is communication?

Good communication two way process

3 factors influence the perception of message 3vs

Process & barriers

Types of communication

let’s learn how to read

Legs

the feet & legs are the most “honest” parts of the body

Appropriate positions

How to tell that a person is lying

Handshakes

Facial impressions

Palm gestures

Where to look

F O R M A L

F R I E N D S

R O M A N C E

Visual constructed

If the person’s eye moves to the upward and left then they are trying to imagine something

Visual Remembered

If the person’s eye moves to the upward and right then they are trying to visualize something happened before

Auditory Constructed

If the person’s eye moves across to the left then they are trying to construct sounds

Auditory Remembered

If the person’s eye moves across to the left then they are trying to remember sounds

Sensory Access

if the person’s eye moves to the right and also down then they are trying to access feelings

Internal dialogue

If the person’s eye moves to the Left and also down then they are trying to talk to themselves

BODY LANGUAGE TIPS

Strong eye contact & posture imply a confident person.

Leaning forward is a sign of an interested listener.Crossed arms & legs imply a defensive/closed person.

Your feet talks on behalf of you (tapping & direction)

Seating direction means a lot.

Resting your arms behind your head Open to an idea Just Relaxing

Shaking hands (who’s in control?)

Rules of communication

A

Keep t hort imple

ccuracy revity larity B C

I S S

SM

Deliver your information in

ntroduction ain body ummaryI

written communication (Emails)Make Good Use of Subject Lines

Check your tone

Keep Messages Clear and Brief

Don't over communicate by email. Be polite Proofreadinguse the phone or pass by to illustrate

and explainuse words like kind regards …. wish my mail finds you well

read it again & again & again

listening is an elegant art Effective listening is not just about using the ears to hear but it also involves using other senses such as the eyes to observe body language and capture any underlying messages.

Physical process, natural, passive

H E A R I N G

Physical as well as mental process, active,!learned process, a skill

L I S T E N I N G

Why should we listen ?

Good listening reflects courtesy and good manners.

Listening carefully to the instructions of superiors improve competence and performance

Poor listening skill could be disastrous in business, employment and social relations.

Eliminate a number of imaginary grievances of employees.

Improve social relations and conversation.

Listening is a positive activity rather than a passive or negative activity.

think before you

speakSpeak clearly

and audibly

!Use simple

wordsIncrease your

knowledgeCheck twice whether they

understood accurately or notLittle recap

won’t hurt

While

Communication Dos

Repeat what you have understood accurately.

While

Pay attention Take notes Always ask for clarification

Communication Dos

Communication Don’t

Don’tI repeat Don’t…

Instantly react and mutter something in anger.

Use technical terms & terminologies not understood by majority of

people.

Speak too fast or too slow.Speak in inaudible surroundings, as you won’t be heard.

Ass-u-me that every body understands you.

Glance here and there while listening as it might distract the speaker.

Interrupt the speaker.

Jump to the conclusion that you have understood every thing.