英国政府商務局の示すファシリテータ能力20100615
東京大学公共政策大学院
奥村裕一
http://www.ogc.gov.uk/documents/Faciliation.pdfより引用
Facilitator - key competencies
* Perceptiveness 鋭敏な知覚を持つ• Watches the behaviour of all participants
• Responds to non-verbal and verbal cues
• Notices individual’s reactions
* Detachment 議論から距離を保つ• Remains separate from the group – does not collude or ally
• Remains calm and even-tempered
• Confines interventions to process - does not dictate content or conclusions
* Communication
• Describes processes and aims clearly
• Demonstrates active listening
• Summarises accurately
* Intervention 時には介入も• Keeps the group ‘on track’
• Breaks circular discussions
• Helps people articulate disagreement or conflict and move to resolution
• Influences pace in line with aims / group needs
* Empathy 共感を持つ• Establishes credibility with the group
• Makes the group feel she/he understands them
• Shows respect for individuals
* Organisation
• Provides necessary resources and materials
• Clarifies objectives and communicates clear agenda – and keeps to it
• Checks agreed actions
Tips for Facilitators
• Put yourself in the other team members’ shoes – see their viewpoints, anticipate their possible actions
• Be a ‘fly on the wall’ひそかに観察しよう! Imagine watching the meeting from the edge of the room – Are things progressing? Do people need reminding of the aims? Do you need to steer the discussion?
• Invite contributions 貢献を促そう
• Clarify 内容を確認しよう
• Summarise 要約しよう
• Use your body language/tone/voice to change the pace if necessary ⇒ソーシャルメディア上でどのように代替するかが大きな課題
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