台灣亞瑪迪斯
Selling Platform Connect
自動退票 操作手冊
Automated Refund ▪ SEP 2018
The information in this manual includes functional
updates up to September 2018.
本文件屬於 AMADEUS TAIWAN 的財產。 這是 Amadeus 公司的專有資料,不得在未經 AMADEUS TAIWAN 書
面同意的情況下,全部或部分複製或使用在本公司以外之用途。
This document is the property of AMADEUS TAIWAN. It is the proprietary information of the Amadeus Company and should not be duplicated, in whole or in part, or distributed outside of this Company without the written consent of AMADEUS TAIWAN
Published by:
臺灣亞瑪迪斯股份有限公司 Amadeus Taiwan Co. Ltd.
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© 2018 Amadeus Taiwan – Automated Refund User Guide
Page 1 of 33 amadeus.com
目錄
一、退票基本指令與退票記錄畫面介紹(Basic Entries) ............................................................... 2
二、票面全額退票(Full Refund for Normal Fare Ticket) ................................................................. 4
三、票面部分退票(Partial Refund for Normal Fare Ticket) ............................................................ 6
四、Net 票全額退票(Full Refund for unused Net Remit Fare Ticket) ........................................... 10
五、Net 票部份退票(Partial Refund for Net Remit Fare Ticket) ................................................... 12
六、IT 票退票(Refund for IT Ticket) .............................................................................................. 14
七、只退稅金(Tax Refund Only) ................................................................................................... 16
八、Reissued 換票機票退票(Refund for Reissued Ticket) ............................................................ 18
九、EMD 退票(Processing an EMD Refund) .................................................................................. 22
十、重印退票資料(Reprint the Refund Notice) ........................................................................... 26
十、取消退票(Cancel Refund) ...................................................................................................... 28
十一、退票常見錯誤訊息(System Warning Message) ................................................................ 30
十二、查詢報表(Query Report) ................................................................................................... 31
© 2018 Amadeus Taiwan – Automated Refund User Guide
Page 2 of 33 amadeus.com
一、退票基本指令與退票記錄畫面介紹(Basic Entries)
A. 基本指令與選項
系統會自動帶入電子機票中的機票號碼、開票日與開票地、旅客資料、票價、稅金、佣金和付款方式
等資料,所以需要自行輸入的資料只有與金額有關的部分。隨後的章節會逐一介紹各種開票種類(如
Net、票面...)的退票方式,而以下是常用的退票指令列表:
項 目 選項 指 令 Net 票面
提出退票記錄 TRF217-3270718831 以機票號碼 V V
已付票價(Fare Paid) /F TRFU/F14621 V V
已使用票面(Fare Used) /U TRFU/U7000 V V
手續費
(Cancellation Penalty) /CP
TRFU/CP700A
TRFU/CP5P
以總數收取,例如 700 元
以百分比收取,例如 5% V V
修改佣金(Commission) /FM TRFU/FM0 V
稅金畫面 TRFT V V
新增稅金
/TA
TRFU/TA500TS 新增 500TS V V
新增稅金(US XF Tax) TRFU/TA135XFLAX4.5 V V
新增稅金(US ZP Tax) TRFU/TA90ZPMIA3 V V
修改稅金 /TU TRFU/TU1-250 第 1 筆可退稅金為 250 V V
刪除稅金 /TX TRFU/TX2
TRFU/TX2-3
刪除第 2 筆稅金
刪除第 2-3 筆稅金 V V
刪除 Net /NF TRFU/NF V
顯示主畫面 TRF V V
修改付款方式 /FP1 TRFU/FP1INV
修改付款方式金額 /FPA1 TRFU/FPA117907
合併使用
TRFU/NF/U7000/CP700A
TRFU/TU1-250/TU2-100/TX3
放棄退票(Ignore) TRFIG
完成並列印退票 TRFP V V
© 2018 Amadeus Taiwan – Automated Refund User Guide
Page 3 of 33 amadeus.com
B. 退票記錄畫面
I. 主畫面
> TRF217- 2586042957
REFUND RECORD AGT-98765435 AT/17SEP18 F TKT-Y
NM NAME HANG/WEIWEI MS 旅客姓名
I ISSUED 17SEP18 開票日
D1 DOCUMENT 217 2586042957 4 CPNS 1200 機票號碼與 COUPON
F FARE PAID TWD 18000 已付票價
U FARE USED 0 已使用票價
FARE REFUND 18000 可退票之票面
XT TAX REFUND 3662 >TRFT 可退稅金總金額
REFUND TOTAL 21662 可退之總金額
FM COMMISSION 0 0.00P 佣金總金額與百分比
NF NET REFUND NR 16000 Net
FP1 CHECK 21662 付款方式與總金額(=可退總額)
S ITINERARY INTERNATIONAL 國際線行程退票
TC TOUR CODE TGNETFARE 團票代號
II. 稅金畫面
> TRFT
REFUNDABLE TAXES
HANG/WEIWEI MS
217 2586042957 - 957
UNUSED TAXES
----------------------------------------------------------------
T1 2404 YQ
T2 500 TW
T3 66 E7
T4 30 G8
T5 662 TS
REFUNDABLE TAX TOTAL TWD 3073 XT 稅金總金額
C. TJQ 報表畫面
> TJQ
SEQ NO A/L DOC NUMBER TOTAL DOC TAX FEE COMM FP PAX NAME AS RLOC TRNC
-------------------------------------------------------------------------------
000111 217 2586042957 0 3662 0 -19662 CA HANG/WEI AT O2BIT9 TKTT 原開票資料
000112 217 2586042957 -18662 -3662 0 0 CA HANG/WEI AT O2BIT9 RFND 已退票資料
© 2018 Amadeus Taiwan – Automated Refund User Guide
Page 4 of 33 amadeus.com
二、票面全額退票(Full Refund for Normal Fare Ticket)
全額退票可以選擇: (A)一個指令完成退票-此方法較快速,無須檢視退票畫面即可完成。
(B)逐步完成退票-此方法可以檢視退票畫面,確認後再完成退票。
以下就 A 和 B 兩種處理票面全額退票的方式說明。
A. 一個指令完成退票
【範例】票面全額退票,並有 700 元手續費。
票面全退+手續費 TRF 機票號碼前 3 碼-後 10 碼 /FULL/CP 手續費 A
TRF 217-2586043851 /FULL /CP700A
📌. 適用於全額退票(不需扣除已使用票價或任何稅金)
B. 逐步完成退票
【範例】票面全額退票,並有 700 元手續費。
⓿ 提出退票記錄 TRF 217-2586043851
❶ 手續費 TRFU /CP700A
❷ 完成退票 TRFP
⓿提出退票記錄
> TRF217-2586043851
REFUND RECORD AGT-98765435 AT/16JUL18 F TKT-Y
NM NAME CHANG/WEIWEI MS
I ISSUED 16JUL18
D1 DOCUMENT 217 2586043851 2 CPNS 1200
F FARE PAID TWD 17000
U FARE USED 0
FARE REFUND 17000
XT TAX REFUND 3073 >TRFT
REFUND TOTAL 20073
FM COMMISSION 850 5.00P
FP1 CHECK 20073
© 2018 Amadeus Taiwan – Automated Refund User Guide
Page 5 of 33 amadeus.com
❶手續費
> TRFU/CP700A
REFUND RECORD AGT-98765435 AT/16JUL18 A TKT-Y
NM NAME CHANG/WEIWEI MS
I ISSUED 16JUL18
D1 DOCUMENT 217 2586043851 2 CPNS 1200
F FARE PAID TWD 17000
U FARE USED 0
FARE REFUND 17000
CP CANX FEE 700 ❶ 4.12P
XT TAX REFUND 3073 >TRFT
REFUND TOTAL 19373
FM COMMISSION 850 5.00P
FP1 CHECK 19373
S ITINERARY INTERNATIONAL
📌. REFUND TOTAL 會在報表中再扣除佣金總數(19373-850)
❷ 完成退票
> TRFP
OK ETKT RECORD UPDATED SAC- 217YBONH9T70R
OK - REFUND PROCESSED
C. 報表檢視
輸入指令 TJQ 檢視報表狀態
> TJQ
AGY NO - 98765435 QUERY REPORT 16JUL CURRENCY TWD
OFFICE - TPE1A0900 SELECTION:
AGENT - 1159AT 16 JUL 2018
-------------------------------------------------------------------------------
SEQ NO A/L DOC NUMBER TOTAL DOC TAX FEE COMM FP PAX NAME AS RLOC TRNC
-------------------------------------------------------------------------------
000001*217 2586043850 0 3073 0 -18073 CA CHANG/WE AT WRRORR TKTT
000002*217 2586043851 20073 3073 0 850 CA CHANG/WE AT WRRORR TKTT 原開票資料
000003 217 2586043851 -19373 -3073 0 -850 CA CHANG/WE AT WRRORR RFND 已退票資料
📌. TOTAL DOC=票面+稅金
原票價(含稅) 19,223=20,073 TOTAL DOC-850 COMM
退票總價(含稅) 18,523=19,373 TOTAL DOC-850 COMM
© 2018 Amadeus Taiwan – Automated Refund User Guide
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三、票面部分退票(Partial Refund for Normal Fare Ticket)
A. 系統自動計算(直接用票面扣抵佣金)
以票面方式開立的機票,顯示退票畫面時,可看見中間有一佣金(FM COMMISSION)欄位;辦理退票
時,系統會將開票當時所設定的佣金%,用於 REFUND TOTAL 的數字加以扣除佣金。
I. 輸入指令逐步完成退票
【範例】票面為 TWD36,100 元,另給佣金 5%,已使用一半 TWD20,000 元,有 TWD3,000 元手續費,第
1 筆的 YQ 稅金剩一半價值,第 2,4,6-7 筆的稅金已用,實際可退總金額為 TWD15,552 元。
⓿ 提出退票記錄 TRF695-2586042958
❶ 已使用票價 TRFU/U20000 已使用票價 20,000 元
❷ 手續費 TRFU/CP3000A 手續費 3,000 元
❸ 查看稅金 TRFT
❹ 刪除稅金 TRFU/TX2,4,6-7 刪除第 2,4,6,7 筆稅金
❺ 更改稅金 TRFU/TU1-1402 調整第 1 筆可退稅金為 1,402
❻ 顯示主畫面 TRF
❼ 完成退票 TRFP
⓿提出退票記錄
> TRF695-2586042958
REFUND RECORD AGT-98765435 AT/17SEP18 F TKT-Y
NM NAME WANG/MEIMEI MS
I ISSUED 17SEP18
D1 DOCUMENT 695 2586042958 2 CPNS 0200
F FARE PAID TWD 36100
U FARE USED 0
FARE REFUND 36100
XT TAX REFUND 5256 >TRFT
REFUND TOTAL 41356
FM COMMISSION 1805 5.00P
FP1 CHECK 41356
S ITINERARY INTERNATIONAL
> TRFT
REFUNDABLE TAXES
WANG/MEIMEI MS
695 2586042958 - 958
UNUSED TAXES
-----------------------------------
T1 2804 YQ
T2 500 TW
T3 174 YC
T4 564 US
T5 564 US
T6 122 XA
T7 216 XY
T8 173 AY
T9 139 XF LAX 4.50
REFUNDABLE TAX TOTAL TWD 5256 XT
© 2018 Amadeus Taiwan – Automated Refund User Guide
Page 7 of 33 amadeus.com
❶~❻退票指令
> TRF ❻
REFUND RECORD AGT-98765435 AT/18SEP18 M TKT-Y
NM NAME WANG/MEIMEI MS
I ISSUED 17SEP18
D1 DOCUMENT 695 2586042958 2 CPNS 0200
F FARE PAID TWD 36100
U FARE USED 20000 ❶
FARE REFUND 16100
CP CANX FEE 3000 ❷ 18.63P
XT TAX REFUND 2452 >TRFT ❸
REFUND TOTAL 15552
FM COMMISSION 805 5.00P
FP1 CHECK 15552
S ITINERARY INTERNATIONAL
📌. 報表上會自動扣除佣金 805
❼ 完成退票
> TRFP
OK ETKT RECORD UPDATED SAC- 695YYDH9N4D3I
OK - REFUND PROCESSED
II. 報表檢視
> TJQ
AGY NO - 98765435 QUERY REPORT 17SEP CURRENCY TWD
OFFICE - TPEW123DL SELECTION:
AGENT - 1159AT 17 SEP 2018
-------------------------------------------------------------------------------
SEQ NO A/L DOC NUMBER TOTAL DOC TAX FEE COMM FP PAX NAME AS RLOC TRNC
-------------------------------------------------------------------------------
000113 695 2586042958 41356 5256 0 1805 CA WANG/MEI AT O2KTQ5 TKTT 原開票資料
000114 695 2586042958 -15552 -2452 0 -805 CA WANG/MEI AT O2KTQ5 RFND 已退票資料
📌. TOTAL DOC=票面+稅金
原票價(含稅) 39,551=41,356 TOTAL DOC-1805 COMM
退票(含稅)總價 14,747=15,552 TOTAL DOC-805 COMM
> TRFU/TX2,4,6-7 ❹
REFUNDABLE TAXES
WANG/MEIMEI MS
695 2586042958 - 958
UNUSED TAXES
--------------------------------
T1 1402 YQ ❺
T2 174 YC
T3 564 US
T4 173 AY
T5 139 XF LAX 4.50
REFUNDABLE TAX TOTAL TWD 2452 XT
© 2018 Amadeus Taiwan – Automated Refund User Guide
Page 8 of 33 amadeus.com
B. 以人工計算方式(預先扣除原票佣金)
以票面拿佣金方式開立的機票,若是退票時採用此方式自行扣除佣金,需更新 FARE PAID 欄位,並特別
注意要將佣金改為 0,以避免再次扣除佣金,造成損失。
I. 輸入指令逐步完成退票
【範例】票面 TWD16,490元,扣除掉 5%佣金 TWD825元後為 TWD15,665元,已使用一半 TWD9,895元,
有 TWD700 元手續費,第 1 筆的 YQ 稅金剩一半,第 2-4 筆稅金已用,實際可退總金額為
TWD6,584 元。
⓿ 提出退票記錄 TRF217-2586042959
❶ 更改 Fare Paid TRFU/F15665 票面扣除佣金
❷ 修改 Commission TRFU/FM0 移除佣金
❸ 已使用票價 TRFU/U9895 已使用票價 9,895 元
❹ 手續費 TRFU/CP700A 手續費 700 元
❺ 查看稅金 TRFT
❻ 刪除稅金 TRFU/TX2-4 刪除第 2-4 筆稅金
❼ 更改稅金 TRFU/TU1-802 調整第 1 筆可退稅金為 802
❽ 顯示主畫面 TRF
❾ 完成退票 TRFP
⓿提出退票記錄
> TRF217-2586042959
REFUND RECORD AGT-98765435 AT/18SEP18 F TKT-Y
NM NAME CHANG/MEIMEI MS
I ISSUED 18SEP18
D1 DOCUMENT 217 2586042959 2 CPNS 0200
F FARE PAID TWD 16490
U FARE USED 0
FARE REFUND 16490
XT TAX REFUND 2865 >TRFT
REFUND TOTAL 19355
FM COMMISSION 824 5.00P
FP1 CHECK 19355
S ITINERARY INTERNATIONAL
> TRFT
REFUNDABLE TAXES
WANG/MEIMEI MS
217 2586042959 - 959
UNUSED TAXES
----------------------------------
-
T1 1604 YQ
T2 500 TW
T3 34 E7
T4 15 G8
T5 34 E7
T6 15 G8
T7 663 TS
REFUNDABLE TAX TOTAL TWD 2865 XT
© 2018 Amadeus Taiwan – Automated Refund User Guide
Page 9 of 33 amadeus.com
❶~❼退票指令
> TRF ❽
REFUND RECORD AGT-98765435 AT/18SEP18 M TKT-Y
NM NAME CHANG/MEIMEI MS
I ISSUED 18SEP18
D1 DOCUMENT 217 2586042959 2 CPNS 0200
F FARE PAID TWD 15665 ❶
U FARE USED 9895 ❸
FARE REFUND 5770
CP CANX FEE 700 ❹ 12.13P
XT TAX REFUND 1514 >TRFT ❺
REFUND TOTAL 6584
FM COMMISSION 0 ❷ 0.00P
FP1 CHECK 6584
S ITINERARY INTERNATIONAL
❾ 完成退票
> TRFP
OK ETKT RECORD UPDATED SAC- 217YYDLV0V2HB
OK - REFUND PROCESSED
II. 報表檢視
> TJQ
AGY NO - 98765435 QUERY REPORT 17SEP CURRENCY TWD
OFFICE - TPEW123DL SELECTION:
AGENT - 1159AT 17 SEP 2018
-------------------------------------------------------------------------------
SEQ NO A/L DOC NUMBER TOTAL DOC TAX FEE COMM FP PAX NAME AS RLOC TRNC
-------------------------------------------------------------------------------
000115 217 2586042959 19355 2865 0 825 CA CHANG/ME AT O4NMOT TKTT 原開票資料
000116 217 2586042959 -6584 -1514 0 0 CA CHANG/ME AT O4NMOT RFND 已退票資料
📌. TOTAL DOC=票面+稅金
原票價(含稅) 18,530=19,355 TOTAL DOC-825 COMM
退票總價(含稅) 6,584=6,584 TOTAL DOC-0 COMM
> TRFU/TX2-4 ❻
REFUNDABLE TAXES
WANG/MEIMEI MS
217 2586042959 - 959
UNUSED TAXES
--------------------------------
T1 802 YQ ❼
T2 34 E7
T3 15 G8
T4 663 TS
REFUNDABLE TAX TOTAL TWD 1514 XT
© 2018 Amadeus Taiwan – Automated Refund User Guide
Page 10 of 33 amadeus.com
四、Net 票全額退票(Full Refund for unused Net Remit Fare Ticket)
開立 Net 機票時會在票價檔(TST)中同時輸入票面價與 Net 價金額。在退票時,系統會自動帶出票面
價與 Net 價,必須將 Net 金額移至票面(FARE PAID)的欄位,而後續的手續費、更改已使用票價、稅
金…的程序皆與票面退票相同。
A. 輸入指令逐步完成退票
【範例】Net 票價 TWD15,000 全額未用,有 1,000 元手續費。
⓿ 提出退票記錄 TRF217-2586042960
❶ 將 NF 欄位移到 F TRFU/NF 指令可合併成:
TRFU/NF/CP1000A ❷ 手續費 TRFU/CP1000A 手續費 1000 元
❸ 完成退票 TRFP
⓿提出退票記錄
> TRF/217- 2586042960
REFUND RECORD AGT-98765435 AT/18SEP18 F TKT-Y
NM NAME LIN/TINGTING MS
I ISSUED 18SEP18
D1 DOCUMENT 217 2586042960 0 CPNS 1200
F FARE PAID TWD 16490
U FARE USED 0
FARE REFUND 16490
XT TAX REFUND 2865 >TRFT
REFUND TOTAL 19355
FM COMMISSION 0 0.00P
NF NET REFUND NR 15000
FP1 CHECK 0
S ITINERARY INTERNATIONAL
TC TOUR CODE TGNETFARE
> TRFT
REFUNDABLE TAXES
LIN/TINGTING MS
217 2586042960 - 960
UNUSED TAXES
----------------------------------
T1 1604 YQ
T2 500 TW
T3 34 E7
T4 15 G8
T5 34 E7
T6 15 G8
T7 663 TS
REFUNDABLE TAX TOTAL TWD 2865 XT
© 2018 Amadeus Taiwan – Automated Refund User Guide
Page 11 of 33 amadeus.com
❶~❷退票指令
> TRFU/NF/CP1000A
REFUND RECORD AGT-98765435 AT/18SEP18 M TKT-Y
NM NAME LIN/TINGTING MS
I ISSUED 18SEP18
D1 DOCUMENT 217 2586042960 0 CPNS 1200
F FARE PAID TWD 15000 ❶
U FARE USED 0
FARE REFUND 15000
CP CANX FEE 1000 ❷ 6.67P
XT TAX REFUND 2865 >TRFT
REFUND TOTAL 16865
FM COMMISSION 0 0.00P
FP1 CHECK 16865
S ITINERARY INTERNATIONAL
TC TOUR CODE TGNETFARE
❸ 完成退票
> TRFP
OK ETKT RECORD UPDATED SAC- 217YYDH9N4D3K
OK - REFUND PROCESSED
B. 報表檢視
> TJQ
AGY NO - 98765435 QUERY REPORT 17SEP CURRENCY TWD
OFFICE - TPEW123DL SELECTION:
AGENT - 1159AT 17 SEP 2018
-------------------------------------------------------------------------------
SEQ NO A/L DOC NUMBER TOTAL DOC TAX FEE COMM FP PAX NAME AS RLOC TRNC
-------------------------------------------------------------------------------
000117 217 2586042960 0 2865 0 -17865 CA LIN/TING AT O556K5 TKTT 原開票資料
000118 217 2586042960 -16865 -2865 0 0 CA LIN/TING AT O556K5 RFND 已退票資料
📌. TOTAL DOC=票面+稅金
原票價(含稅) 17,865 COMM
退票總價(含稅) 16,865=16,865 TOTAL DOC-0 COMM
© 2018 Amadeus Taiwan – Automated Refund User Guide
Page 12 of 33 amadeus.com
五、Net 票部份退票(Partial Refund for Net Remit Fare Ticket)
辦理 Ne t 機票退票時,不論是全額或部份退票,皆須將 Net 金額移至票面(FARE PAID)的欄位後,再
開始後續退票流程。
A. 輸入指令逐步完成退票
【範例】Net 票價 TWD15,000 元,已使用一半 TWD9,000 元(NET),有 TWD1,000 元手續費,第 1 筆的
YQ 稅金剩一半價值,第 2-4 筆稅金已用,實際可退總金額為 TWD6,514 元。
⓿ 提出退票記錄 TRF217- 2586042961
❶ 將 NF 欄位移到 F TRFU/NF
指令可合併成:
TRFU/NF/U9000/CP1000A ❷ 已使用 Net TRFU/U9000
❸ 手續費 TRFU/CP1000A 手續費 1,000 元
❹ 查看稅金 TRFT
❺ 刪除稅金 TRFU/TX2-4 刪除第 2-4 筆稅金
❻ 更改稅金 TRFU/TU1-802 調整第 1 筆可退稅金為 802
❼ 顯示主畫面 TRF
❽ 完成退票 TRFP
⓿提出退票記錄
>TRF217-2586042961
REFUND RECORD AGT-98765435 AT/18SEP18 F TKT-Y
NM NAME LIN/TINGTING MS
I ISSUED 18SEP18
D1 DOCUMENT 217 2586042961 4 CPNS 0200
F FARE PAID TWD 16490
U FARE USED 0
FARE REFUND 16490
XT TAX REFUND 2865 >TRFT
REFUND TOTAL 19355
FM COMMISSION 0 0.00P
NF NET REFUND NR 15000
FP1 CHECK 0
S ITINERARY INTERNATIONAL
TC TOUR CODE TGNETFARE
> TRFT
REFUNDABLE TAXES
LIN/TINGTING MS
217 2586042961 - 961
UNUSED TAXES
----------------------------------
T1 1604 YQ
T2 500 TW
T3 34 E7
T4 15 G8
T5 34 E7
T6 15 G8
T7 663 TS
REFUNDABLE TAX TOTAL TWD 2865 XT
© 2018 Amadeus Taiwan – Automated Refund User Guide
Page 13 of 33 amadeus.com
❶~❻退票指令
> TRF ❼
REFUND RECORD AGT-98765435 AT/18SEP18 M TKT-Y
NM NAME LIN/TINGTING MS
I ISSUED 18SEP18
D1 DOCUMENT 217 2586042961 4 CPNS 0200
F FARE PAID TWD 15000 ❶
U FARE USED 9000 ❷
FARE REFUND 6000
CP CANX FEE 1000 ❸ 16.67P
XT TAX REFUND 1514 >TRFT ❹
REFUND TOTAL 6514
FM COMMISSION 0 0.00P
FP1 CHECK 6514
S ITINERARY INTERNATIONAL
TC TOUR CODE TGNETFARE
❽ 完成退票
> TRFP
OK ETKT RECORD UPDATED SAC- 217YYDLV0V2HD
OK - REFUND PROCESSED
B. 報表檢視
> TJQ
AGY NO - 98765435 QUERY REPORT 17SEP CURRENCY TWD
OFFICE - TPEW123DL SELECTION:
AGENT - 1159AT 17 SEP 2018
-------------------------------------------------------------------------------
SEQ NO A/L DOC NUMBER TOTAL DOC TAX FEE COMM FP PAX NAME AS RLOC TRNC
-------------------------------------------------------------------------------
000119 217 2586042961 0 2865 0 -17865 CA LIN/TING AT O556K5 TKTT 原開票資料
000120 217 2586042961 -6514 -1514 0 0 CA LIN/TING AT O556K5 RFND 已退票資料
📌. TOTAL DOC=票面+稅金
原票價(含稅) 17,865 COMM
退票總價(含稅) 6,514=6,514 TOTAL DOC -0 COMM
> TRFU/TX2-4 ❺
REFUNDABLE TAXES
WANG/MEIMEI MS
217 2586042961 - 961
UNUSED TAXES
--------------------------------
T1 802 YQ ❻
T2 34 E7
T3 15 G8
T4 663 TS
REFUNDABLE TAX TOTAL TWD 1514 XT
© 2018 Amadeus Taiwan – Automated Refund User Guide
Page 14 of 33 amadeus.com
六、IT 票退票(Refund for IT Ticket)
IT 的票面等同於 Net 金額,因此在顯示退票記錄時,售價的金額便會直接顯示在 FARE PAID 的欄位,直
接輸入已使用票價、手續費、修改可退稅金金額、即可完成退票。
A. 輸入指令逐步完成退票
【範例】IT 票價 TWD14,300 元,已使用一半 TWD8,580 元,有 TWD1,000 元手續費,第 1,2 筆的 YR 稅金
剩一半價值,第 3 筆 TW 稅金已用,實際可退總金額為 TWD6,052 元。
⓿ 提出退票記錄 TRF160-4180717916
❶ 已使用票價 TRFU/U8580 指令可合併成:
TRFU/U5000/CP1000A ❷ 手續費 TRFU/CP1000A 手續費 1000 元
❸ 查看稅金 TRFT
❹ 刪除稅金 TRFU/TX3 刪除第 3 筆稅金
❺ 更改稅金 TRFU/TU1-577/TU2-37 調整第 1,2 筆可退稅金為 577 與 37
❻ 顯示主畫面 TRF
❼ 完成退票 TRFP
⓿提出退票記錄
>TRF160-4180717916
REFUND RECORD AGT-98765435 AT/18SEP18 F TKT-Y
NM NAME HSU/RYAN MR
I ISSUED 18SEP18
D1 DOCUMENT 160 2586042962 1 CPNS 0200
F FARE PAID TWD 14300
U FARE USED 0
FARE REFUND 14300
XT TAX REFUND 2446 >TRFT
REFUND TOTAL 16746
FM COMMISSION 0 0.00P
NF NET REFUND ITBT 14300
FP1 CHECK 16746
S ITINERARY INTERNATIONAL
TC TOUR CODE TWJP001FF500
> TRFT
REFUNDABLE TAXES
HSU/RYAN MR
160 2586042962 - 962
UNUSED TAXES
----------------------------------
T1 1154 YR
T2 74 YR
T3 500 TW
T4 575 SW
T5 143 OI
REFUNDABLE TAX TOTAL TWD 2446 XT
© 2018 Amadeus Taiwan – Automated Refund User Guide
Page 15 of 33 amadeus.com
❶~❻退票指令
> TRF ❻
REFUND RECORD AGT-98765435 AT/18SEP18 M TKT-Y
NM NAME HSU/RYAN MR
I ISSUED 18SEP18
D1 DOCUMENT 160 2586042962 1 CPNS 0200
F FARE PAID TWD 14300
U FARE USED 8580 ❶
FARE REFUND 5720
CP CANX FEE 1000 ❷ 17.48P
XT TAX REFUND 1332 >TRFT ❸
REFUND TOTAL 6052
FM COMMISSION 0 0.00P
NF NET REFUND ITBT 14300
FP1 CHECK 6052
S ITINERARY INTERNATIONAL
TC TOUR CODE TWJP001FF500
❾ 完成退票
> TRFP
OK ETKT RECORD UPDATED SAC- 160YYDLV0V2HE
OK - REFUND PROCESSED
B. 報表檢視
> TJQ
AGY NO - 98765435 QUERY REPORT 17SEP CURRENCY TWD
OFFICE - TPEW123DL SELECTION:
AGENT - 1159AT 17 SEP 2018
-------------------------------------------------------------------------------
SEQ NO A/L DOC NUMBER TOTAL DOC TAX FEE COMM FP PAX NAME AS RLOC TRNC
-------------------------------------------------------------------------------
000121 160 2586042962 16746 2446 0 0 CA HSU/RYAN AT O5BNQD TKTT 原開票資料
000122 160 2586042962 -6052 -1332 0 0 CA HSU/RYAN AT O5BNQD RFND 已退票資料
📌. TOTAL DOC=票面+稅金
原票價(含稅) 16,746=16,746 TOTAL DOC-0 COMM
退票總價(含稅) 6,052=6,052 TOTAL DOC-0 COMM
> TRFU/TX3 ❹
REFUNDABLE TAXES
HSU/RYAN MR
160 2586042962 - 962
UNUSED TAXES
--------------------------------
T1 577 YR ❺
T2 37 YR
T3 575 SW
T4 143 OI
REFUNDABLE TAX TOTAL TWD 1332 XT
© 2018 Amadeus Taiwan – Automated Refund User Guide
Page 16 of 33 amadeus.com
七、只退稅金(Tax Refund Only)
單純退稅金時,必須 FARE PAID 與 FARE USED 的數字一致,意即將原票價金額輸入在已使用票價欄位,
讓 FARE REFUND 欄位的金額為「0」。同時,系統會自動根據修正後的金額加總並呈現於「REFUND
TOTAL」欄位。
A. 輸入指令逐步完成退票
【範例】票面 31,730 不可退,除 TWD8,000YR 稅金(不可退)外,其餘稅金皆可退出。
📌. 因為只剩稅金,無法再扣除手續費(Cancellation Fee-CP)
⓿ 提出退票記錄 TRF 074-2586042963
❶ 已使用票價 TRFU/NF 若是 Net 票,需先將 Fare Paid 改為 Net 金額
TRFU/U31730 等同 Fare Paid 金額
❷ 查看稅金 TRFT
❸ 刪除稅金 TRFU/TX2 刪除第 3 筆稅金(移除第 3 筆的 TW 稅金)
❹ 顯示主畫面 TRF
❺ 完成退票 TRFP
⓿提出退票記錄
> TRF074-2586042964
REFUND RECORD AGT-98765435 AT/19SEP18 F TKT-Y
NM NAME CHANG/WEIWEI MS
I ISSUED 19SEP18
D1 DOCUMENT 074 2586042964 6 CPNS 1234
F FARE PAID TWD 31730
U FARE USED 0
FARE REFUND 31730
XT TAX REFUND 11163 >TRFT
REFUND TOTAL 42893
FM COMMISSION 1586 5.00P
FP1 CHECK 42893
S ITINERARY INTERNATIONAL
> TRFT
REFUNDABLE TAXES
CHANG/WEIWEI MS
074 2586042964 - 964
UNUSED TAXES
----------------------------------
T1 780 YQ
T2 8000 YR
T3 500 TW
T4 438 CJ
T5 404 RN
T6 301 QX
T7 163 IZ
T8 293 FR
T9 284 FR
REFUNDABLE TAX TOTAL TWD 11163 XT
© 2018 Amadeus Taiwan – Automated Refund User Guide
Page 17 of 33 amadeus.com
❶~❹退票指令
> TRF ❹
REFUND RECORD AGT-98765435 AT/19SEP18 M TKT-Y
NM NAME CHANG/WEIWEI MS
I ISSUED 19SEP18
D1 DOCUMENT 074 2586042964 6 CPNS 1234
F FARE PAID TWD 31730
U FARE USED 31730 ❶
FARE REFUND 0
XT TAX REFUND 3163 >TRFT❷
REFUND TOTAL 3163
FM COMMISSION 0 5.00P
FP1 CHECK 3163
S ITINERARY INTERNATIONAL
❺ 完成退票
> TRFP
OK ETKT RECORD UPDATED SAC- 074YYQMFYIZIS
OK - REFUND PROCESSED
B. 報表檢視
> TJQ
AGY NO - 98765435 QUERY REPORT 17SEP CURRENCY TWD
OFFICE - TPEW123DL SELECTION:
AGENT - 1159AT 17 SEP 2018
-------------------------------------------------------------------------------
SEQ NO A/L DOC NUMBER TOTAL DOC TAX FEE COMM FP PAX NAME AS RLOC TRNC
-------------------------------------------------------------------------------
000124 074 2586042964 42893 11163 0 1587 CA CHANG/WE AT O5DWXQ TKTT 原開票資料
000125 074 2586042964 -3163 -3163 0 0 CA CHANG/WE AT O5DWXQ RFND 已退票資料
📌. TOTAL DOC=票面+稅金
原票價(含稅) 41,306=42,893 TOTAL DOC-1,587 COMM
退票總價(含稅) 3,163=3,163 TOTAL DOC-0 COMM
> TRFU/TX2 ❸
REFUNDABLE TAXES
CHANG/WEIWEI MS
074 2586042964 - 964
UNUSED TAXES
----------------------------
T1 780 YQ
T2 500 TW
T3 438 CJ
T4 404 RN
T5 301 QX
T6 163 IZ
T7 293 FR
T8 284 FR
REFUNDABLE TAX TOTAL TWD 3163 XT
© 2018 Amadeus Taiwan – Automated Refund User Guide
Page 18 of 33 amadeus.com
八、Reissued 換票機票退票(Refund for Reissued Ticket)
經過換票(Reissue)的機票其退票程序與其他退票雷同,但需特別注意的是「FARE PAID」和「FP1」欄
位。以下分為 A、B 兩項加以說明。
A. 有票差 Reissue 票的全額退票(FARE PAID)
若為 Net 票且換票時有補價差者,FARE PAID 欄位的金額應輸入第一次開票+換票所補的價差。
I. 輸入指令逐步完成退票
【範例】全程未用,Net 原價 TWD11,000 元,換票時補票價差 TWD2,000 元,所以實付票價為
TWD12,000 元。稅金部份,除了當初換票手續費 TWD500 元(XP)不可退費,其餘新舊票稅
金皆可退,另需酌收退票手續費 1,000 元,實際可退總金額為 TWD14,476 元。
⓿ 提出退票記錄 TRF695-2586042966
❶ 更改 Fare Paid TRFU/F13000 指令可合併成:
TRFU/F13000/CP500A ❷ 手續費 TRFU/CP1000A 手續費 1000 元
❸ 查看稅金 TRFT
❹ 刪除稅金 TRFU/TX1 刪除第 1 筆 XP 稅金
❺ 顯示主畫面 TRF
❻ 完成退票 TRFP
⓿提出退票記錄
> TRF695-2586042966
REFUND RECORD AGT-98765435 AT/19SEP18 F TKT-Y
NM NAME MA/HSIAOLING MS
I ISSUED 19SEP18
D1 DOCUMENT 695 2586042966 0 CPNS 1030
F FARE PAID TWD 13200
U FARE USED 0
FARE REFUND 13200
XT TAX REFUND 2976 >TRFT
REFUND TOTAL 16176
FM COMMISSION 0 0.00P
FP1 CHECK 16176
FO EX TKT 6952586042965TPE19SEP1898765435
S ITINERARY INTERNATIONAL
TC TOUR CODE BRNETFARE
AA AIRLINE AUTHORITY 695YYQ42FK5ZP
> TRFT
REFUNDABLE TAXES
MA/HSIAOLING MS
695 2586042966 - 966
UNUSED TAXES
----------------------------------
T1 500 XP
T2 1080 YQ
T3 500 TW
T4 752 SW
T5 144 OI
REFUNDABLE TAX TOTAL TWD 2976 XT
© 2018 Amadeus Taiwan – Automated Refund User Guide
Page 19 of 33 amadeus.com
❶~❺退票指令
> TRF❺
REFUND RECORD AGT-98765435 AT/19SEP18 M TKT-Y
NM NAME MA/HSIAOLING MS
I ISSUED 19SEP18
D1 DOCUMENT 695 2586042966 0 CPNS 1030
F FARE PAID TWD 13000 ❶
U FARE USED 0
FARE REFUND 13000
CP CANX FEE 1000 ❷ 7.69P
XT TAX REFUND 2476 >TRFT❸
REFUND TOTAL 14476
FM COMMISSION 0 0.00P
FP1 CHECK 14476
FO EX TKT 6952586042965TPE19SEP1898765435
S ITINERARY INTERNATIONAL
TC TOUR CODE BRNETFARE
AA AIRLINE AUTHORITY 695YYQ42FK5ZP
❻ 完成退票
> TRFP
OK ETKT RECORD UPDATED SAC- 695YYQ42FK5ZQ
OK - REFUND PROCESSED
II. 報表檢視
> TJQ
AGY NO - 98765435 QUERY REPORT 17SEP CURRENCY TWD
OFFICE - TPEW123DL SELECTION:
AGENT - 1159AT 17 SEP 2018
-------------------------------------------------------------------------------
SEQ NO A/L DOC NUMBER TOTAL DOC TAX FEE COMM FP PAX NAME AS RLOC TRNC
-------------------------------------------------------------------------------
000126 695 2586042965 0 2418 0 -13418 CA MA/HSIAO AT O7KIMR TKTT 原開票資料
000127 695 2586042966 2500 500 0 0 CA MA/HSIAO AT O7KIMR TKTT 換票資料
000128 695 2586042966 -14476 -2476 0 0 CA MA/HSIAO AT O7KIMR RFND 已退票資料
📌. TOTAL DOC=票面+稅金
原票底價(NET) 11,000=13,418 TOTAL DOC-2,418 TAX
換票票價差 2000=2,500 TOTAL DOC-500 TAX
退票總價(含稅) 14,476=14,476 TOTAL DOC-0 COMM
> TRFU/TX1 ❹
REFUNDABLE TAXES
MA/HSIAOLING MS
695 2586042966 - 966
UNUSED TAXES
-------------------------------
T1 1080 YQ
T2 500 TW
T3 752 SW
T4 144 OI
REFUNDABLE TAX TOTAL TWD 2476
XT
© 2018 Amadeus Taiwan – Automated Refund User Guide
Page 20 of 33 amadeus.com
B. 無票差 Reissue 票的部分退票(FP1)
FP1(付款方式)欄位會因為換票時毋須補差額而導致空白,必須手動加上付款方式與金額,方能完成
退票 AMDEUS6
I. 輸入指令逐步完成退票
【範例】部分已用,Net 原價 TWD13,000 元,換票時沒有補票價差,所以實付票價為 TWD13,000 元,
申請退票時,行程已使用一半 TWD8,000 元。第 1 筆的 YQ 稅金剩一半,第 2 筆稅金已用,手
續費 1000 元,實際可退總金額為 TWD5,378 元。
⓿ 提出退票記錄 TRF695-2586042968
❶ 更改 Fare Paid TRFU/F13000
指令可合併成:
TRFU/F13000/U8000/CP1000A ❷ 已使用票價 TRFU/U8000
❸ 手續費 TRFU/CP1000A 手續費 1000 元
❹ 查看稅金 TRFT
❺ 刪除稅金 TRFU/TX2 刪除第 2 筆 TW 稅金
❻ 更改稅金 TRFU/TU1-540 調整第 1 筆可退稅金為 540
❼ 加付款方式 TRFU/FP1INV
❽ 顯示主畫面 TRF
❾ 完成退票 TRFP
⓿提出退票記錄
> TRF695- 2586042968
REFUND RECORD AGT-98765435 AT/19SEP18 F TKT-Y
NM NAME MA/HSIAOLING MS
I ISSUED 19SEP18
D1 DOCUMENT 695 2586042968 5 CPNS 0200
F FARE PAID TWD 13500
U FARE USED 0
FARE REFUND 13500
XT TAX REFUND 2418 >TRFT
REFUND TOTAL 15918
FM COMMISSION 0 0.00P
FO EX TKT 6952586042967TPE19SEP1898765435
S ITINERARY INTERNATIONAL
TC TOUR CODE BRNETFARE
AA AIRLINE AUTHORITY 695YYQD971KRB
> TRFT
REFUNDABLE TAXES
MA/HSIAOLING MS
695 2586042968 - 968
UNUSED TAXES
--------------------------------
T1 1080 YQ
T2 500 TW
T3 752 SW
T4 86 OI
REFUNDABLE TAX TOTAL TWD 2418 XT
© 2018 Amadeus Taiwan – Automated Refund User Guide
Page 21 of 33 amadeus.com
❶~❽退票指令
> TRF❽
REFUND RECORD AGT-98765435 AT/19SEP18 M TKT-Y
NM NAME MA/HSIAOLING MS
I ISSUED 19SEP18
D1 DOCUMENT 695 2586042968 5 CPNS 0200
F FARE PAID TWD 13000 ❶
U FARE USED 8000 ❷
FARE REFUND 5000
CP CANX FEE 1000 ❸ 20.00P
XT TAX REFUND 1378 >TRFT❹
REFUND TOTAL 5378
FM COMMISSION 0 0.00P
FP1 INV 5378 ❼
FO EX TKT 6952586042967TPE19SEP1898765435
S ITINERARY INTERNATIONAL
TC TOUR CODE BRNETFARE
AA AIRLINE AUTHORITY 695YYQD971KRB
❾ 完成退票
> TRFP
OK ETKT RECORD UPDATED SAC- 695YYQ42FK5ZQ
OK - REFUND PROCESSED
II. 報表檢視
> TJQ
AGY NO - 98765435 QUERY REPORT 17SEP CURRENCY TWD
OFFICE - TPEW123DL SELECTION:
AGENT - 1159AT 17 SEP 2018
-------------------------------------------------------------------------------
SEQ NO A/L DOC NUMBER TOTAL DOC TAX FEE COMM FP PAX NAME AS RLOC TRNC
-------------------------------------------------------------------------------
000129 695 2586042967 0 2418 0 -15418 CA MA/HSIAO AT O7XTML TKTT 原開票資料
000130 695 2586042968 0 0 0 0 MA/HSIAO AT O7XTML TKTT 換票資料
000128 695 2586042966 -5378 -1378 0 0 CA MA/HSIAO AT O7XTML RFND 已退票資料
📌. TOTAL DOC=票面+稅金
原票底價(NET) 13,000=15,418 TOTAL DOC-2,418 TAX
換票票價差 0
退票總價(含稅) 5,378=5,378 TOTAL DOC-0 COMM
> TRFU/TX2 ❺
REFUNDABLE TAXES
MA/HSIAOLING MS
695 2586042968 - 968
UNUSED TAXES
-------------------------------
T1 540 YQ ❻
T2 752 SW
T3 86 OI
REFUNDABLE TAX TOTAL TWD 1378
XT
© 2018 Amadeus Taiwan – Automated Refund User Guide
Page 22 of 33 amadeus.com
九、EMD 退票(Processing an EMD Refund)
EMD(Electronic Miscellaneous Document)可以用來銷售、收取並追蹤機票以外的服務費用,例如超重
行李、付費餐食、選位、更改行程罰金或換票差額的退還(Refund)…等等,根據這些不同的收/退費
服務種類所開立的 EMD 可以分為兩種類別,一類是可與電子機票 Flight coupon 連結的 EMD-A
(Associated),另一類是可獨立開立的 EMD-S(Stand-alone)。
A. EMDA 退票
> EWD/EMD074-1827767679
EMD-0741827767679 TYPE-A SYS-1A LOC-O8ADP8
INT-I FCI-0 0 POI-TPE DOI-20SEP18 IOI-98765435
PAX- FANG/HUIJU MS ADT
RFIC-C BAGGAGE
REMARKS-
CPN-1 RFISC-0BS AF TPECDG S-O
DESCRIPTION-PET IN HOLD
PRESENT TO-
PRESENT AT-
ICW-0742586042969E1 (A)
EXCESS BAGGAGE- 1 N RATE PER UNIT-TWD 0
SERVICE REMARKS-
CPN-2 RFISC-0BS AF CDGTPE S-O
DESCRIPTION-PET IN HOLD
PRESENT TO-
PRESENT AT-
ICW-0742586042969E2 (A)
EXCESS BAGGAGE- 1 N RATE PER UNIT-TWD 0
SERVICE REMARKS-
FARE F TWD 12332
BR 30.829136
EXCH VAL TWD 12332 RFND VAL
TAX-
TOTAL TWD 12332
/FC TPE AF PAR6166 AF TPE6166TWD12332END
FP CHECK
FOID-
I. 輸入指令逐步完成退票
【範例】EMD 票價為 TWD12,332 元,退票手續費 TWD1,000 元,實際可退總金額為 TWD11,332 元。
⓿ 提出 EMD 退票紀錄 TRF074-1827767679/EMD 或 TRF/L10
❶ 手續費 TRFU/CP1000A
❷ 加付款方式 TRFU/FP1INV
❸ 顯示主畫面 TRF
❹ 完成退票 TRFP
EMD 開立時狀態為「O」,退票
後會變成「R」
© 2018 Amadeus Taiwan – Automated Refund User Guide
Page 23 of 33 amadeus.com
⓿提出退票記錄
> TRF074-1827767679/EMD
REFUND RECORD AGT-98765435 AT/20SEP18 F TKT-Y
NM NAME FANG/HUIJU MS
I ISSUED 20SEP18
D1 DOCUMENT 074 1827767679 1 CPNS 1200
F FARE PAID TWD 12332
U FARE USED 0
FARE REFUND 12332
XT TAX REFUND 0 >TRFT
REFUND TOTAL 12332
FP1 CHECK 12332
S ITINERARY INTERNATIONAL
❶~❸退票指令
> TRF❸
REFUND RECORD AGT-98765435 AT/20SEP18 L TKT-Y
NM NAME FANG/HUIJU MS
I ISSUED 20SEP18
D1 DOCUMENT 074 1827767679 1 CPNS 1200
F FARE PAID TWD 12332
U FARE USED 0
FARE REFUND 12332
CP CANX FEE 1000 ❶ 8.11P
XT TAX REFUND 0 >TRFT
REFUND TOTAL 11332
FP1 INV 11332 ❷
S ITINERARY INTERNATIONAL
❹ 完成退票
> TRFP
OK ETKT RECORD UPDATED SAC- 0745D745XY4QN
OK - REFUND PROCESSED
II. 報表檢視
> TJQ
-------------------------------------------------------------------------------
SEQ NO A/L DOC NUMBER TOTAL DOC TAX FEE COMM FP PAX NAME AS RLOC TRNC
-------------------------------------------------------------------------------
000132 074 1827767679 12332 0 0 0 CA FANG/HUI AT O8ADP8 EMDA 原開票資料
000133 074 1827767679 -11332 0 0 0 CA FANG/HUI AT O8ADP8 RFND 已退票資料
© 2018 Amadeus Taiwan – Automated Refund User Guide
Page 24 of 33 amadeus.com
B. EMDS 退票
> EWD/EMD074-1827767683
EMD-0741827767683 TYPE-S SYS-1A LOC-OACZX3
INT-I FCI-1 1 POI-TPE DOI-20SEP18 IOI-98765435
PAX- LEE/HUITING MS ADT
RFIC-D FINANCIAL IMPACT
REMARKS-RESIDUAL VALUE USED FOR REFUNDABLE BALANCE TWD6550
CPN-1 RFISC-996 KL S-O VALUE-5507
DESCRIPTION-RESIDUAL VALUE USED FOR REFUNDABLE BALANCE
PRESENT TO-KLM ROYAL DUTCH AIRLINES
PRESENT AT-TAIPEI
ICW-0742586043857
SERVICE REMARKS-
FARE R TWD 5507
EXCH VAL TWD 6550 RFND VAL
TAX-01 O FR 579 TAX-02 O IZ 163 TAX-03 O QX 301
TOTAL TWD NO ADC
/FC
FO 074-2586043856TPE20SEP18/98765435/074-2586043856
FP O/CHECK
FOID-
I. 輸入指令逐步完成退票
【範例】EMD 票價為 TWD5,507 元,可退稅金為 TWD1,043 元,退票手續費 TWD1,000 元,實際可退總
金額為 TWD5,550 元。
⓿提出退票記錄
> TRF074-1827767683/EMD
REFUND RECORD AGT-98765435 AT/20SEP18 F TKT-Y
NM NAME LEE/HUITING MS
I ISSUED 20SEP18
D1 DOCUMENT 074 1827767683 5 CPNS 1000
F FARE PAID TWD 5507
U FARE USED 0
FARE REFUND 5507
XT TAX REFUND 1043 >TRFT
REFUND TOTAL 6550
FO EX TKT 0742586043856TPE20SEP1898765435
S ITINERARY INTERNATIONAL
> TRFT
REFUNDABLE TAXES
LEE/HUITING MS
074 1827767683 – 683
UNUSED TAXES
--------------------------------
T1 579 FR
T2 163 IZ
T3 301 QX
REFUNDABLE TAX TOTAL TWD 1043 XT
© 2018 Amadeus Taiwan – Automated Refund User Guide
Page 25 of 33 amadeus.com
❶~❸退票指令
> TRF ❸
REFUND RECORD AGT-98765435 AT/20SEP18 L TKT-Y
NM NAME LEE/HUITING MS
I ISSUED 20SEP18
D1 DOCUMENT 074 1827767683 5 CPNS 1000
F FARE PAID TWD 5507
U FARE USED 0
FARE REFUND 5507
CP CANX FEE 1000 ❶ 18.16P
XT TAX REFUND 1043 >TRFT
REFUND TOTAL 5550
FP1 INV ❷ 5550
FO EX TKT 0742586043856TPE20SEP1898765435
S ITINERARY INTERNATIONAL
❹ 完成退票
> TRFP
OK ETKT RECORD UPDATED SAC- 0745D6QDSQ0LF
OK - REFUND PROCESSED
II. 報表檢視
> TJQ
AGY NO - 98765435 QUERY REPORT 20SEP CURRENCY TWD
OFFICE - TPE1A0900 SELECTION:
AGENT - 1159AT 20 SEP 2018
-------------------------------------------------------------------------------
SEQ NO A/L DOC NUMBER TOTAL DOC TAX FEE COMM FP PAX NAME AS RLOC TRNC
-------------------------------------------------------------------------------
000013 074 1827767683 0 0 0 0 LEE/HUIT AT OACZX3 EMDS 原開票資料
000014 074 1827767683 -5550 -1043 0 0 CA LEE/HUIT AT OACZX3 RFND 已退票資料
© 2018 Amadeus Taiwan – Automated Refund User Guide
Page 26 of 33 amadeus.com
十、重印退票資料(Reprint the Refund Notice)
TRFP 退票完成後,退票資料會顯示在報表中,並且自動列印退票明細資料。如果有需要也可以重印,
重印必須透過(A)報表或(B)指令「TRF 機票號碼」把退票記錄提出來,輸入指令 TRFP 即可。
A. 報表
【範例】
⓿ 報表查詢 TJQ 當天自己開立的機票資料
❶ 提出退票記錄 TRF/I -0014 用報表序號(SEQ)
❷ 重印退票收據 TRFP
⓿叫出報表
> TJQ
AGY NO - 98765435 QUERY REPORT 20SEP CURRENCY TWD
OFFICE - TPE1A0900 SELECTION:
AGENT - 1159AT 20 SEP 2018
-------------------------------------------------------------------------------
SEQ NO A/L DOC NUMBER TOTAL DOC TAX FEE COMM FP PAX NAME AS RLOC TRNC
-------------------------------------------------------------------------------
000012 074 2586043857 418 418 0 0 CA LEE/HUIT AT OACZX3 TKTT
000013 074 1827767683 0 0 0 0 LEE/HUIT AT OACZX3 EMDS
000014 074 1827767683 -5550 -1043 0 0 CA LEE/HUIT AT OACZX3 RFND
❶提出退票記錄
> TRF/I-14
REFUND RECORD 074 1827767683 2 AGT-98765435 AT/20SEP18 L TKT-N
NM NAME LEE/HUITING MS
I ISSUED 20SEP18
D1 DOCUMENT 074 1827767683 5 CPNS 1000
F FARE PAID TWD 5507
U FARE USED 0
FARE REFUND 5507
CP CANX FEE 1000 18.16P
XT TAX REFUND 1043 >TRFT
REFUND TOTAL 5550
FP1 INV 5550
FO EX TKT 0742586043856TPE20SEP1898765435
S ITINERARY INTERNATIONAL
AA AIRLINE AUTHORITY 0745D6QDSQ0LF
❷ 指令 TRFP 重印退票收據
> TRFP
OK - REFUND REPRINTED
© 2018 Amadeus Taiwan – Automated Refund User Guide
Page 27 of 33 amadeus.com
B. 指令「TRF 機票號碼」
【範例】
⓿ 提出退票記錄 TRF074-1827767683 用機票號碼
❶ 指定 SEQ 號碼 TRF/I-1 REFD 行數
❷ 重印退票收據 TRFP
⓿ 提出退票記錄
> TRF074-1827767683
MATCHING DOCUMENT NUMBERS LIST
NUMBER - 074 - 1827767683
------------------------------------------------------------
SEQ TYPE STATUS PASSENGER NAME OFFICE REFUND NUMBER
------------------------------------------------------------
01 REFD RD LEE/HUITING MS TPE1A0900
02 SALE PS TPE1A0900
📌. 當退票資料以機票號碼提出退票記錄的時候會遇到以上的狀況(Multiple Doc List),請指定 REFD 的
行數以提出退票紀錄。
❶ 指定 SEQ 號碼
> TRF/I-1
REFUND RECORD 074 1827767683 2 AGT-98765435 AT/20SEP18 L TKT-N
NM NAME LEE/HUITING MS
I ISSUED
20SEP18
D1 DOCUMENT 074 1827767683 5 CPNS 1000
F FARE PAID TWD 5507
U FARE USED 0
FARE REFUND 5507
CP CANX FEE 1000 18.16P
XT TAX REFUND 1043 >TRFT
REFUND TOTAL 5550
FP1 INV 5550
FO EX TKT 0742586043856TPE20SEP1898765435
S ITINERARY INTERNATIONAL
AA AIRLINE AUTHORITY 0745D6QDSQ0LF
❷ 指令 TRFP 重印退票收據
> TRFP
OK - REFUND REPRINTED
© 2018 Amadeus Taiwan – Automated Refund User Guide
Page 28 of 33 amadeus.com
十、取消退票(Cancel Refund)
部分航空公司允許退票後,可以在退票當天作廢取消。當退票被取消後,原電子機票的狀態便恢復為
未使用的狀態。並非所有航空公司皆開放此功能。
A. 查詢航空公司是否允許取消退票
【指令】HEETTxx(航空公司代碼)
> HEETTCI
CI E-TICKET EN 12JAN18 1613Z
MARKET REFERENCE
------ 台灣市場 ---------
TH NL DE AU CA HK IN ID JP MY PH SG TW US MS22
MO IT BE FR AT NZ GB AD HR CZ FO GF GP HU
IS MQ SC SK NO SE DK ES KH BH OM QA AE CI
LV PL EE LT GU FM RU IE VN SI KR WH UA BG
CZ LU KI CH KZ CK KR GL VI LI NL PR DE FR
MC YT AS NU PM SM BH BM IS US VI MD CN PA
CR CL MX
FI MS63
> MS22
CI E-TICKET EN 12JAN18 1613Z
CI ELIGIBILITY RULES FOR E-TICKETING IN THE FOLLOWING MARKETS:
(Y - SUPPORTED, N - NOT SUPPORTED)
ABP ALLOWED :N FOID MANDATORY :N
INF TICKET ALLOWED :Y MAX NUMBER OF PASSENGERS :7
UMNR TICKET ALLOWED :Y GROUP PNRS ALLOWED :Y
CONJUNCTION TKT ALLOWED :Y MAX NUMBER OF SEGMENTS :16
MULTI TOUR CODES ALLOWED :N OPEN SEGMENTS ALLOWED :Y
FY BULK (US ONLY) ALLOWED :N CONF SEG MANDATORY WITH OPEN :Y
IT/BT FARES ALLOWED :Y WAITLISTED SEGMENTS ALLOWED :N
NET REMIT ALLOWED :Y CONF SEG MANDATORY WITH W/L :Y
NEGO FARES ALLOWED :Y PASSIVE SEGMENTS ALLOWED :Y
COMPANION FARES ALLOWED :Y E INDICATOR WITH PNR CLAIM :N
EXCHANGES ALLOWED: E-TKT TO E-TKT:Y
E-TKT TO PAPER:Y
PAPER TO E-TKT:Y
DISPLAY : /ORG: N /TVL: N
/FTI: N /FLT: N
/FOP: N /RCI: N
/TKT: Y /FOID: N
HISTORY :N REVALIDATION :Y
PRINT :N REFUND :Y
VOID :Y VOID EXCHANGE/REISSUE :Y
CANCEL REFUND :Y
先確認台灣市場(TW)的所屬頁面,以此例為 MS22,所以應輸入 MS22 檢視內容
CANCEL REFUND 必須是「Y」才是允許取消退票。
© 2018 Amadeus Taiwan – Automated Refund User Guide
Page 29 of 33 amadeus.com
B. 取消退票
若航空公司支援取消作廢的功能,可以用以下指令作廢退票,電子機票便會恢復可用狀態「O」,報表
也會同時取消退票(RFNX)。
📌. 限退票當天才可以取消退票
以機票號碼後 10 碼 TRDC/TK-3270718832
從 PNR 的 FA 行數 TRDC/L6
從報表 SEQ 序號 TRDC/7011
© 2018 Amadeus Taiwan – Automated Refund User Guide
Page 30 of 33 amadeus.com
十一、退票常見錯誤訊息(System Warning Message)
A. 開票常見錯誤訊息
• DISCREPANCY BETWEEN FP AMOUNT(S) AND REFUND TOTAL
REFUND TOTAL 與 FORM OF PAYMENT(FP1)的金額不 一致,須檢視正確的金額,並更正 FP1 後面的
金額。
【指令】TRFU/FPA1 可退總金額,例如 TRFU/FPA16339
• NEED TAX DATA
稅金應逐筆顯示,如果遇到稅金以「XT」顯示總數,則必須將 XT 稅項移除,並手動逐一將稅金列
上去。
【指令】TRFU/TA300TW/TA692TS/TA1992YQ/TA302YQ
• REFUND RECORD PENDING – ACTION OR IGNORE
前一筆退票作業尚未完成,不能叫取下一筆退票;可以輸入 TRF 回到退票畫面並繼續完成退票,或
是輸入 TRFIG 中止/忽略目前的退票記錄。
© 2018 Amadeus Taiwan – Automated Refund User Guide
Page 31 of 33 amadeus.com
十二、查詢報表(Query Report)
B. 查詢 TJQ 報表
查詢報表時,可以指定單看退票(RFND)或一般開立機票(TKTT):
指定查詢退票(RFND) TJQ/QTC-RFND
指定日期
指定日期範圍(01NOV~10NOV)
TJQ/QTC-RFND/D-01NOV
TJQ/QTC-RFND/D-01NOV10NOV
指定辦公室所有退票 TJQ/SOF/QTC-RFND
指定辦公室所有退票並指定日期
指定辦公室所有退票並指定日期範圍
TJQ/SOF/QTC-RFND/D-01NOV
TJQ/SOF/QTC-RFND/D-01NOV10NOV
【範例】TJQ/SOF/QTC-RFND/D-01NOV10NOV 查詢 11/1-10 期間的所有退票
AGY NO - 34301234 QUERY REPORT 01NOV-10NOV CURRENCY TWD
OFFICE - TPE1A0900 SELECTION:
AGENT - ALL TC-RFND 02 DEC 2017
-------------------------------------------------------------------------------
SEQ NO A/L DOC NUMBER TOTAL DOC TAX FEE COMM FP PAX NAME AS RLOC TRNC
-------------------------------------------------------------------------------
185805 180 2590022235 -3162 -762 0 0 CA FANG/WEN YT 5VUA7C RFND
185806 297 2590074247 -11172 -2322 0 0 CA CHEN/HSI YT 2V8684 RFND
185809 297 4180769894 -9857 -2357 0 0 CA TSAI/YIL YT 4PNRFI RFND
📌. TOTAL DOC=票面+稅金
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