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Umbiko wehhovisi le Ombuds

Uhlelo lwe Eaton Ombuds aliwona umgudu osemthethweni wokuxazulula ukuxabana ngaphakathi kwi Eaton. ngakho ke, imigudu ehlukile esemthethweni yokuxhumana njengokuphatha noma indlela yokuziphatha , nokuxhumana ne hhovisi lika Ombuds akuthathwa njengokwazisa inkampani.

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Umyalezo ophuma kumphathi, we hhovisi le Ombuds

I-Eaton ibe matasatasa kulezi zinyanga eziwu 18 ezedlule kusukela kumbiko wokugcina ophuma kwi hhovisi le-Ombuds, I-Eaton seyiphinde yandisa isibalo sabase-benzi abasha ngo 30,000. Kusukela siqalile, uhlelo lwe-Ombuds sesiluthulile kwiningi lalabo abasanda kuqashwa ezindaweni ezingu 90 umhlaba wonke. siyanimukela kuhlelo lwe-Ombuds!Lo mbiko, ubheka isikhathi sika Januwari 2013 -Juni 2014, uzofingqa ulwazi oluphuma kwizehlakalo kubasebenzi abangaphezulu kuka 2,700 aseke basithinta kulezi zinyanga eziwu 18 ezidlulile. Lombiko uzosinikeza ulwazi oluthe thuthu kumazwe ayisithupha lapho lolu hlelo lwethulwe khona okokuqala, sigqamise nemigomo yethu yezehlakalo, sichaze iqhaza nesibopho sehhovisi le-Ombuds, futhi sinikeze nezibonelo ezibonakalayo zezigameko ihhovisi le-Ombuds elibhekana nazo. Ngithanda uku-bonga bonke abasebenzi umhlaba wonke, abanikezele ngesikhathi sabo ukunika izilinganiso esizisebenzisile kulombiko. Isithombe esingaphandle siqhamuka kwezinye izithombe ezitsha ze-Ombuds ezizo tholakala kuzo zonke izindawo umhlaba wonke.Kusukela ngo 2002, ihhovisi le-Ombuds lilokhu linikeza inqubo mgomo nendlela yokuziphatha ehlukile yama -Values we-Eaton kushicileliwe futhi kubeyinto esebenzayo kwinhlangano yonke. Uma ngabe unezikhalazo ezimayelana nomse-benzi, Ihhovisi le-Ombuds kuwumgodla ogcina okuxoxiwe ngokwemfihlo lapho ungathola khona i-Eatons Ombuds enolwazi futhi nesipiliyoni sesiko, amagugu futhi nesikwenzayo ukulalela futhi sikusize

ukuxazulula isimo obhekene naso. Ukuse-benza kwethu kuyahambisana - akuyisusi noma iphikisane - nemigudu esemthethweni ye-Eaton efana nomphathi wakho, ukuz-iphatha kwomhlaba wonke futhi nokuzipha-tha ehhovisi noma i-Humam Resource. Ngenyanga ka Meyi 2014 , u-Evan Arrow-smith, oyi-Field Ombuds yase North America, uthathe impesheni. Ukuzinikela kuka Evans sizokukhumbula ehhovisi. Simufisela okuhle kodwa futhi siyambonga ngokuzinikela kwakhe emsebenzini yonke leminyaka.Lombiko awulona ithuba kuthina kuphela lokwazisa, kodwa elokufinyelela kum-phakathi wabasebenzi futhi siphinde sivuselele ukuzibophezela nokuphendula, futhi nokuba indawo etholakala kalula yokukhiphela izimfihlo, ukungaziphathi kahle futhi sibe indawo ephakathi lapho abase-benzi bengaxoxa nanoma isiphi isikhalazo noma into ebahluphayo. Siyabonga ukusithemba kwenu

Sisungule i-hhovisi le-Ombuds eminyakeni engaphezu kwewu 12 ngenhloso yokunikeza abasebenzi bethu indawo lapho bengakwazi ukuphakamisa izikhalazo nezinkinga zabo mayelana nomsebenzi ngendlela ephephile newubum-fihlo. Abasebenzi abaningi uma benesehlo noma inkinga emsebenzini, okokuqala nje basebenzisa imigudu efanele njengemenenja noma i-Human Resources. Kodwa-ke, siyaqonda ukuthi kunezikhathi lapho uthi ungena endawe-ni eyimfihlo, engathathi macala futhi engaqoshiwe enjenge evumela abasebenzi ukuba beze futhi babonwe ukuze belulekwe ngenkinga obekungenzeka ingaphakanyiswa.Kusukela iqala ngo 2002, abantu abangaphezulu kuka 16,000 bavakashele ihhovisi le-Ombuds nezinkinga zabo – okuchaza ukuthemba abanakho manje ngalendlela yokuxazulula inkinga. Ngiyakukhuthaza ukuba ucabangisise ukusebenzisa lesevisi ebalulekile kangaka lapho isidingo siqhamuka.Ekunikezeni abasebenzi ithuba lokuphakamisa izinkinga ngendlela enobumfihlo, ihhovisi le-Ombuds lidlala indima enkulu ekuvezeni ukuzinikela kwe-Eaton ekwenzeni ngendlela ibhizinisi.

U-Ilene Butensky UMPHATHI , IHHOVISI LE-OMBUDS

Umenzi Oyinhlangano Ogunyaziwe oyi-Ombudsman

Sandy Cutler, USIHLALO NE-CEO

Ihhovisi lika Ombuds: Insiza ezimele neyimfihlo.

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Indlela YokubikaKulezi zinyanga eziwu 18 ezidlulile , ithimba le-Ombuds selithule uhlelo lwe-Eaton kubasebenzi abasemazweni afana ne South Korea, Malaysia, Ningizimu Afrika, Turkey, Saudi Arabia nase Japan. Ithimba selithule uhlelo kubasebenzi abangaphezulu kuka 19,000 akade besebenza ka-Cooper emazweni awu 14, futhi abasebenzi abaqhamuka ekutholakaleni kwe Jeil e South Korea, e Rolec ese Chile futhi e Polimer Kaucuk ese Turkey. Kukonke , i-Ombuds isihlinzeke ngokuqeqeshwa okusendaweni kwezikhungo aziwu 172 kubasebenzi be-Eaton abangaphezu kuka 40,000 umhlaba wonke.

Izindawo Ezikade kwengezika Cooper

Ubani osebenzise ihhovisi

Kusukela kutholakala kwe-Cooper ngo 2012, I hhovisi le-Ombuds selihlinzeke ukuqeqesha kokuzibika kubantu abangaphezu kwa 19,000 akade besebenza kwa-Cooper emazweni awu 14 ezikhun-gweni eziwu 93.

Cishe ikota eyodwa yezigameko kusukela ngoJanuwari ziqhamuka kwizindawo ebekade kwezika Cooper.

172Izindawo ezive-kashelwe futhi kwaqeqeshwa

6Amazwe amasha

Ukuqinisekisa imfihlo , i-Ombuds igcina kuphela ulwazi oluphezulu oluqophiwe. ayikho iminininggwane eqophiwe ekwazi ukukhombisa igama noma ukuthi ubani lo msebenzi

Ubuchule/nobungcweti

20%30%

Umphathi/Nomhloli

16%11%

Ihhovisi

5%5%

Ukuxhumana Kwangaphandle noma Okungaziwa

8%

Osethathe Impesheni/Nowaye sebenza

2%Inkontileka/Okwesikha-shana

1%

46%53%IFemu2,710

Izigameko sezi zonke

30%Asia Pacific

4%*Eyurophu, Middle East nase-Afrika

North America43%

Latin America ne-Caribbean

23%

Ukwaba kwezigameko ngezigceme

* Uhlelo le-Ombuds alukakethulwa emazweni amaningi aseYurophu asesigcemeni se-EMEA.

I-Ombuds seyithuliwe emazweni awu 30 ebala u 80 wamaphesenti wabasebenzi be-Eaton.

Abafonela i-Ombuds Izibalo zabantu ngokwebala e-Eaton

Umholi Onesikhundla

2%.05%

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JapanNgoJuni 2014, i-Ombuds yakhipha uhlelo lapho cishe abasebenzi abawu 300 basezindaweni ezine ezihluke-ne e-Osaka, Kyoto nase Tokyo , Japan kubalwa nababesebenza e-Cooper

TurkeyNgoMashi 2014 , Ithimba le-Ombuds liqeqeshe abase-benzi abangaphezulu kuka 2,000 kuhlelo lwe-Ombuds emahhovisi kaGesi ne-Hydrau-lics ase Istanbul futhi nase nkampanini eyizinyawo eziyisi gidigidi ubukhulu I-hydraulic ne-industrial ese Cerkezkoy ,e-Turkey

South KoreangoMeyi 2013, u-Ilene Butensky beno Sophia Qiao bavakashela e-South Korea behola izikhathi ezingu 20 beqeqesha abasebenzi abangaphezulu kuka 500 abasuka kumabhizinisi enza Isithuthi sikagesi, ne-Hydraulics, kanye nabanye ababesebenza ku-Cooper. Uqeqesho lwalusin-gethwe e-Busan, Seoul, Pyungtek nase Hwasung.

Ningizimu AfrikaNgoJuni 2013 , ithimba le-Ombuds lavakashela e-Wadeville, Kemptom Park , Witbank, Vanderbijl Park, Ekapa , Ethekwini nase Richardsbay, eNingizimu Afrika beqeqesha cishe abantu abangu 500 abasebhizinisini le Electric, i-Hydraulics neVehicle izikhathi eziwu 23.

Saudi ArabiangoEphreli 2014 , abasebenzi abanga phezulu kuka 80 be-Eaton esikhungweni esise Damamm, Saudi Arabia bathola ukuqeqeshwa ithimba le-Ombuds.

Amazwe Ayisuthupha AmashaMalaysia Ngo Meyi 2013 , i-Ombuds ithule uhlelo kubasebenzi bamabhizinisi kaGesi ne-Hydraulics endaweni yase Kual Lumpur nabese Penang, e-Malaysia.

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Ukuba ingxenye ne IOA futhi Ukusebenza OkubungcwetiIthimba le-Ombuds yase Eaton iseka ubungcweti ngemisebenzi yokuxhumana nemiphakathi nokungenela i- International Ombudsman Association (IOA).

Ephreli 2013Ilene Butensky waphakanyiswa kwibhodi labaPhathi le-Interna-tional Ombudsman Association futhi aphinde abe uSkhwama weBhodi.

Ephreli 2014Ilene Butensky wakhuluma kwi-American Bar Associa-tion’s Spring Conference e-Miami, Florida kwisihloko “Introduction to Ombuds Practices.” Lenkulumo igxile kwikusasa lemisebenzi ye-Ombuds endaweni yokusebenza.

Juni 2014Sophia Qiao no-Ilene Butensky bakhulume kwi-American Chamber of Commerce Japan kwi-Tokyo American Club. “Organizational Ombuds Programs – Izindima Zabo, Inani kanye Umthelela” bekuyisihloko esethuliwe.

Disemba 2013Gennette Tripari, i-field ombuds e-Latin America nesifunda sase Caribbean, beyisikhulumi esiqaile kwi-Brazilian Ombudsman Association’s sixteenth Brazilian Ombudsman Congress e-Recife, Brazil. U-Gennette wethule ulwazi kubaphathi behhovisi le-Ombuds e-Eaton, kubandakanya nokushicilelwa kwehhovisi le-Ombuds, indlela okwenzeka ngayo izinto, izibalo, kanye namasu okuxhumana. Cishe ngaphezu kuka 360 Wezingcweti ze-Ombudsman kwi-Brazil yonke ingenele kulo Khongolose.

ukuhlungwa kweziga eko

okunye2%

ubungani nobudlelwane no sebenza nabo

4%Ukusebenza nemisebenzi

16%

6%Ukuphepha nezimpilo

4%Ukulawula nokuziphatha

8%Ubuholi nokuqeqesha

11%Ukunxephezela

11%Inzuzo

10%Ukuphatha indlela okusetshenzwa ngayo

23%Ukuqapha/izikhalazo zabasebenzi

Ukuxhumana okungaphandle5%

ukuqeqeshwa49%

ukufundisa49%

ukuqaba2%

Izinhlobo Zokuseka

Ukuqeqesha Kuba khona uma i-Ombuds isiza umsebenzi ekutholeni incezelo mayelana nesimo noma isiza ukuqondisisa izinto angazikhetha futhi nendlela engcono ukuthola lokhu okulindelekile. Okuningi kakhulu ekuqeqesheni kugcina sekudluliselwa ohambili ngoku semthethweni kumgudu we-Human Resources noma Indlela Yokuziphatha.

UkufundisaKwenzeka uma umsebenzi egunyaza i-Ombuds ithathe isigameko ngokusemthethweni kumgudu ofanele.

UkuphikwaKwenzeka uma isikhalazo sesibekiwe ngokusemthethweni kwezomthetho noma kulandelwe indlela yokuzwakalisa izikhalazo. Ukuphikwa kuphinde kwenzeke uma i-Ombuds ingakwazi ukuthola ukuxhumana nomsebenzi. * Kukho konke ukuxhumana i-Ombuds iwumuntu

ongathathi cala namuntu futhi ihlala ingasebenzisani futhi ingagxeki ngesikhathi isingethe ubulungiswa obufanele.

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Isigameko EsithileIhhovisi lase Eaton le-Ombuds lixhumene ngefoni noma siqu nabantu abangaphezu kuka 16,000 kusukela yasungulwa futhi selilalele izimo ezahlukene kwizindawo zonke umhlaba jikelele.

Isigameko se-APEXU-Frank unjiniyela wokudweba e-Eaton. Ngonyaka odlule, u-Carl waba induna entsha. U-Frank uthi u-Carl ubelindele okwahlukile kuye kunenduna yakhe endala nokuthi ubudlelwano babo babungebuhle kusukela usuku lokuqala. Kulo nyaka, u-Frank uthole isilinganiso se P2 APEX, okwamphatha kabi impela ngoba yena belokhu ewu P3 noma ngaphezulu. Uthi ucabanga ukuthi lesilinganiso asinaso isizathu futhi asilungile futhi wamelana ngokuphele no-Carl. Lokhu kwenze isimo sasibi kunakuqala phakathi kwabo. Wabe-ke esethinta i-Ombuds ukuthola ukululekwa okungathathi macala olujulile noku-thola ulwazi lokuthi amelane nalesi silinganiso anikwe sona se-APEX. I-Ombuds no-Frank baxoxisanile ngencazelo yesilinganiso P2 ibe ke i-Ombuds isibuza u-Frank ukuthi wazisiwe isiza-thu sokunikwa isilinganiso “2” ekusebenzeni kwakhe. Cha akaziswanga.

Mayelana nokufaka isicelo sesilinganiso, i-Ombuds ichazile ukuthi akukho lakufakwa khona isicelo sokubuyekeza ngenxa yokuthi isilinganiso sokugcina se-APEX sidinga ukuhlangana namanye amamenenja kanye namamenenja asesigabeni sesibili ukusayinda. U-Frank uqeqeshwe yi-Ombuds ukuba abhekane nekusasa lakhe baphin-da futhi baxoxa ngezindlela eziyaphambili nezinh-le zokulawula ubudlelwano babo no-Carl kusuka manje. I-Ombuds ibuze u-Frank ukuthi ugcu-lisekile ngokuba kubizwe umhlangano no-Carl ukulandela kubhekwe ukuze kubonakale ukuthi u-Carl uzizwa kanjani ngokusebenza kwakhe. U-Frank wavuma ukuba kuzanywe lendlela. Ngesikhathi i-Ombuds ibheka naye emasontweni ambalwa, wathi ukusebenzisana no-Carl, noma kungekuhle, kungcono. U-Frank waveza ukuthi kusobala yini u-Carl emnika isilinganiso 2 ekuse-benzeni kwakhe nokuthi yini okumele ayenze uku-khuphula isilinganiso sakhe.

Ubudlelwano BomsebenziIhhovisi le-Ombuds uthole ucingo oluvela ku-Carmen, umsebenzi wase fekthri oneminyaka ewu 12 yesevisi. Ubika ukuthi umholi weqembu lakhe akamhloniphi yena anabasebenzi – abas-abise ngokuthi bazolahlekelwa umsebenzi nokusebenzisa ulwimi olungalungile. U-Carmen useke wakhuluma nenduna yakhe mayelana nesimo futhi kwaba ngcono isikhashana kodwa manje uthi ukungaziphathi kahle sekubuyile. U-Carmen akakhululekile ngokuphakamisa lenk-inga kwinduna futhi ngakhoke wabona ukuthi akafonele i-Ombuds.

I-Ombuds yalalela u-Carmen nezinkinga zakhe kwaxoxwa ngezindlela eziningana, kanye nemiphumela yazo emihle nemibi. Kodwake ukhathazeke ngokuphindisele, u-Carmen wabuza i-Ombuds ukwethula ukukhathazeka kwakhe kwi-human resource ngaphandle kokusebenzisa igama lakhe. Emva kokukhumbuza u-Carmen ukuthi impindiselo ayivunyelwe Kwimigomo Yokuziphatha e-Eaton, i-Ombuds yavuma uku-thinta imenenja ye-human resource ukummela. Ibele isiphenya imenenja yase-huma resource yathola iqiniso ngezikhalazo zika-Carmen. Ukulandela lokhu, i-human resource ikhulume nomholi qembu kanye nenduna yomnyango bob-abili – ukucacisa indima yomholi qembu, umngcele wamagunya okulawula, kanye nendle-la elindelekile yokuziphatha. Induna iceliwe ukuba iqeqeshe umholi qembu, abuyele njalo ngenyanga kwi-huma resource ngenqubo, amy-ise futhi oqeqeshweni olufanele lwaseNyuvesi yse-Eaton. Kulo lonke loluhlelo akekho owazise omunye ukuthi u-Carmen umuntu ophakamise loludaba.

Lonkoe ucingo lwahlukile ngendlela yalo, futhi izihloko ezinye zivamile kakhulu kunezinye. Nazi izigameko ezine ezikhandiwe ezimele izigameko ezithile ze-Ombuds.

• Ukungabi nesiqiniseko noma udlulisa kanjani inkinga

• Ufuna ubumfihlo nengxoxo engaqoshiwe nomuntu owazi amapholisi nezinhlelo zenkampani

• Udinga umuntu ongathathi macala ukusoza ubone futhi ilinganise isimo

• Udinga ulwazi noma ukucaciseleka kokuthile

• Useke wazama umgudu ofanele

“I-Ombuds insiza esizayo – inethiwekhi ephephile enomqondo kithina.” – Umsebenzi wase Eaton

“I-Ombuds inomhleli ofanele ekuxazululeni izinkinga zomsebenzi ngesikhathi esifanele.” – Umsebenzi wase Eaton

“Ihhovisi le-Ombuds inhle, izinsiza ez-ingakhethile zabase-benzi. Linomthelela ekuphileni kangcono kwethu futhi likhuphule izinga lokwethemba kwethu.” – Umsebenzi wase Eaton

I-ombuds izolalela isimo sakho bese izama ukuqonda ngokuphelele. Wena ne-Om-buds nizokhiqiza uhlu lwez-indlela ezizwakalayo. Nobabili, nizobe seni nixoxa ngokuhle nokubi. Izinhlobo zezindlela zibandakanya: ukuqeqeshwa okuvela kwi-Ombuds mayelana nokuthi uthintana kanjani nolunye usizo, ukuthola ulwazi oluzokusiza uxazulule inkinga, ukuba ne-Ombuds ikhulume nomuntu ngendlela efanele, noma ukuthatha ezinye izindlela zokwenza. Ungakhetha ukuthi iyiphi indlela engcono kuwe, hhayi i-Ombuds.

Yini engingayilindela uma ngithinte i-Ombuds?

Kungani abasebenzi bexhumana nehhovisi le-Ombuds?

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Ubucayi Benkambo YokuziphathaU-Sarah wamukela umsebenzi njengomsizi nob-hala kumnyango ophethwe u-Michelle, imenenja yeplanti yase-Eaton. Kwisikhathi esimfishane, u-Michelle ube nemiphumela emihle kakhulu futhi ehlonishwa impela abasebenzi Kanye nabaphathi abakhulu.

U-Michelle wanika u-Sarah amarisidi ukuba ahlanganisa umbiko wanyanga zonke wokuse-benza kwemali. U-Sarah bengakaze awenze lombiko wokusebenza kwemali phambilini, kod-wa-ke lelorisidi bekwelento engakhokhelwa inkampani. U-Sarah bengakhululekile ngayo futhi engathandi ukuqonda u-Michelle ngenxa yokusabela ubudlelwano bokusebenzisana, noma uma lemali esebenzile isebenze ngendlela.

U-Sarah ubesethatha isinqumo sokuba nengxoxo eyimfihlo ne-Ombuds. Ndawonye, babuka isimo, uhlelo lokusebenza kwemali, okuhle nokubi kwezindlela ezahlukene kubandakanya nokuthin-ta i-Global Ethics and Compliance. I-Ombuds imqinisekisile i-Ethics ngeke idinge igama lakhe uma efuna lokho. Ukulandela lengxox ne-Ombuds, U-Sarah ukuthi lokusebenza kwemali kube umngcele futhi, ukuthola ukuphumula komqondo, uzofonela i-Ethics Help Line ukuthola bona bamhlaziyela. Umphumela wocingo lika Sarah, Ihhovisi le-Ethics lathinta uphiko olu-lawulayo laphenya umbiko wakhe wokusebenza kwemali lase linquma ukuthi impela akukho mthethweni futhi nakuhlelo lwe-Eton. Lokhu kwadluliselwa ku-Sarah ngesikhathi efona elandela udaba. Wabonga owehhovisi le-Ethics ngosizo lwakhe ekuxazululeno lobucayi bendaba nokubuyisa ukuthula emqondweni wakhe.

Ukukhathazeka Nge-OvertimeU-Tanya wafonela Ihhovisi le-Ombuds mayelana nemali ye-overtime elidingwa umsebenzi wakhe. Ube esetshela I-Ombuds ukuthi abanye abasebenzi bebesebenza izinsuku eziyisikhom-bisa ngesonto izinyanga zilandelana. Ozakwabo abaningi bonke bayakhononda ngokuthi bakha-thele futhi abasasitholi isikhathi sokuba nemi-ndeni yabò. U-Tanya uveze ukuthi izikhathi eziningi abasitholi isikhathi sokusebenza ngò msombùluko ngoba impahla ayitholakali nge-sikhathi noma iphela yonke ngenxa yokusetsh-enziswa ngempela sonto. U-Tanya ukhulume nomqaphi womsebenzi izikhathi eziningi ngalen-daba , kodwa watshelwa ukuthi noma ngabe udaba lusa lungiswa basa bhekene nama oda asalele ngemuva . U-Tanya wase ekhetha uku-thinta u-Ombuds ezwe ukuthi akukho angamenz-ela kona.

Emva kokuxoxa ube esebona ukuthi iziphi izinto ezingatholakala , u-Tanya ube esecela i-ombuds ukuthi ikhulume no HR wesikhungo kodwa ban-galidaluli igama.i-ombuds ibe seyithatha izikhal-azo yazibeka phambi kwe-HR, naye ke umphathi ube esechaza wathi I planti inomsebenzi osalele nesidingo se-overtime kodwa waveza ukukhathazeka kwakhe ngabasebenzi ngoba badinga isikhathi sokuphumula futhi uzocela izikhulu zibhekisise lokhu futhi. I-Human Resources iphinde yabalula ukuthi kunabase-benzi abaningi abafuna ukunikwa i-overtime. Abasebenzi bakwiplanti bacabange ukusungula iqembu elizobheka isimo sokuhamba kwempah-la ukuqikelela umsebenzi uyenzeka ngaphandle kwezihibe ngemiSombuluko. Iqembu liphinde lacabanga izindlela zabasebenzi ukuba bathole isikhathi sokuphuma abasidingayo.

“Ngiqala ukuxhumana nehhovisi le-Ombuds, balalela ukukhathaze-ka kwami bangiholela kumuntu ofanele ukuxalula inkinga yami.” –Umsebenzi wase Eaton

“Phakathi kokugadwa, uku-bekezela noku qeqeshwa nokuzama ekuhlanganeni no-Ombuds ngithole ukuthi umthetho uyasebenza futhi ngabon ukuthi indlela yokuse-benza isebenza ngokuthem-beka” – Umsebenzi wase Eaton

“Ngehhlovisi le Ombuds, ngiyakwazi ukuxoxa ngezinto ezingihliphayo ngaphandle kokusaba kozophindisela ngamagama. Kulula ukufinyele-la kubo futhi bangisiza uku-qhubekela phambili.” – Umsebenzi wase Eaton

Uma i-Ombuds kwabasebenzi abakhokhelwa inkampani, sizokwazi ngani ukuthi ngeke bathathe macala futhi bazoba nemfihlo?

Ngesikhathi i-Eaton isungula ihhovisi le-Ombuds eminyak-eni ewu 12 edlule, yasungule-lwa ukunikeza abasebenzi ubumfihlo nendawo ephephile yokuphakamisa kubhekwe futhi izinkinga. Uma ihhovisi le-Ombuds ngeke ihloniphe ukufakwa kobumfihlo, ne-Eaton Kanye nabasebenzi bayo ngeke babe nesidingo sayo. Asithathi macala ngokuthi asibona abaphathi, noma ingxenye yokusebenza kwibhizinisi ngakho ke asinakho esikubhekile kunoma imuphi umphumela ngaphandle kobulungiswa

Ubani ongasebenzisa ihhovisi?

Bonke absasebenza , ababese-benza, asebethathe umhlala-phansi , abenkontileka , abayitoho naba sebenza izinsukwana bangalisebenzisa ihhovisi ukuxoxa ngezinkinga zomsebenzi.

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ObuyimfihloI-Ombudsman iphethe konke ukuxhumana nalabo abafun usizo ngobumfihlo obuqondile, futhi ayivezi ukuxhumana okuyimfihlo ngaphandle uma kunikiwe imvume. Okukodwa ngalobumfihlo ilapho kuvela ubungozi bokulimaza kanzima.UkuzimelaIsimo se-Ombudsman izimeles, ukusebenza Kanye nokubukeka kwizinga eliphezulu kwinhlangano.Ukungathathi macalaI-Ombudsman ihlala ingaqondile futhi ingathathi cala. I-Ombudsman ayingeneleli kunoma isiphi isimo esingaphendla ingxabano.Okungekho emthethweniI-Ombudsman, njengensiza engekho emtheth-weni, ayingeneleli koku formal adjudicative noma okwamabhalane okuhambisana nokwethulwa kuye. Ukuxhumana ne-Ombuds akunakwa kwinkampani.Ukufunda okuningi ngekhodi yokuziphatha nezigaba zomsebenzi we- IOA vakashela www.ombudsassociation.org.

Ithimba le-OmbudsKusukela kwesokunxele, Sophia Qiao, field ombuds, Asia-Pacific; Terry Boudreau, field ombuds, North America; Gennette Tripari, field ombuds, Latin America and Caribbean; Ilene Butensky, director; Crystal Bahr, associate ombuds; and Devyani Singh, field ombuds, India, Southeast Asia, Middle East, Africa and Turkey.

Izigaba Nemisebenzi ye-IOAI-Eaton iyilunga elimatasa lwe-International Ombudsman Association (IOA). Njenge nsiza ezimee yabasebenzi be-Eaton, sizolandela Izigaba Nemisebenzi ye-IOA Yenhlangano ye-Ombuds.

Thola usizo nokuphathelene nendawo yokusebenzela.Izindlela zine zokuthola iseluleko, ukubika izinkinga, Kanye nokubhekana nezinkinga eziphathelene nomsebenzi.

Ubumfihlo neziNombolo ZamahhalaIphephile futhi yahlukene nezingcingo ze Eaton. Ukuxhumana nathi, fonela inombolo yamahhala, noma ikhodi yokungena ye- AT&T + inombolo yamahhala

ARGENTINA 0-800-288-5288 + 866-296-6283AUSTRALIA 1800-755-056CANADA 1-866-296-6283BRAZIL0800-8888-288 + 866-296-6283CHILE 800-360-312 + 866-296-6283COLOMBIA 01-800-911+0010 + 866-296-6283COSTA RICA 0-800-011-4114 + 866-296-6283CHINA - MAINLAND 8008-2008-91 (LANDLINE) 4008-2008-91 (MOBILE PHONE)DOMINICAN REPUBLIC 1-866-296-6283HONG KONG 800-968-331

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Ukuthoa olunye ulwazi, vakashela www.eaton.com/ombuds noma thumela i-imeyili ku ombuds@eaton.comwww.eaton.com/ombudsUkuxhumana neHhovisi le- Ombuds Office akushaywandiva e-Eaton.

Khuluma Nomphathi Wakho

Buza i-Human Resources

Xhumana Nabakwi- Ethics

Buza i-Ombuds

Uyena okwazi kangco-no, umongo womseben-zi wakho, Kanye nezink-inga zosuku nosuku njenge zokuphepha, ukubuyekezwa kokuse-benza, ukunxeshezelwa, noma ukuhlukumezeka.

Xhumana ne-Human Resources uma umpha-thi wakho engakwazi ukusiza noma unemibu-zo mayelana nezinto ez-injengamathuba omse-benzi, okukhangiswayo, Nokuyinzuzo.

Ukubika noma ukuxoxa izindaba zomthetho noma ukuziphatha njen-gokufumbathiswa, uk-weba noma ukupham-bana kwemibono. Ukudayela imiyalelo ye-sizwe sakho itholakala kwiwebhusayithi ye-Global Ethics and Com-pliance kwi- JOE.

Khuluma ngokuyimfihlo ne-Ombudsperson en-gathathi macala mayela-na nendlela yokubheka-na nenkinga noma ukuxazulula inking eham-bisana nomsebenzi.Iphephile futhi yahlukene nezingcingo ze Eatons