Tradeplace presentation for retailers 2015

02-‐09-‐15 ® Confiden/al Tradeplace B.V. 1

Accelerate your business Tradeplace Simple, Fast and Proven eBusiness Solu/ons

02-‐09-‐15 Confiden/al Tradeplace B.V. 1

RETAILERS

TODAY’S PLAYING FIELD How to make a difference in the highly compe//ve playing field of today’s business environment?


CONNECTED COMMERCE IS KEY Qualified customer services empower customer rela/onship and speed up the sales process. Therefore reliable, real-‐/me and up-‐to-‐date informa/on is essen/al.


OUR PROMISE Tradeplace offers simple, fast and proven e-‐solu/ons that accelerate the businesses of retailers, service providers and manufacturers.

An easy to implement state of the art plaQorm enabling 24/7 direct connec/on exchange of real-‐/me, standardised transac/ons and informa/on between trade partners and manufacturers, genera/ng:

•  Cost efficiency •  Outstanding Customer sa/sfac/on


OUR REAL-‐TIME SERVICES Online Portal Quick and easy online ordering Direct ConnecDon Fast and simple informa6on exchange Product InformaDon Management Services (PIMS) Product informa6on in selected formats ALer Sales Marketplace A;er sales & repair parts informa6on service


OUR REAL-‐TIME SERVICES – Common Customer´s Needs

Online Portal I don´t have an ERP, need an easy and fast connecDon and have no budget Direct ConnecDon I have an ERP, need 24/7 real Dme access to manufacturers’ ERP Product InformaDon Management Services (PIMS) Need product info 24/7 in different formats, templates, standards ALer Sales Marketplace Need an easy access to info and spare parts, also accessible via mobile


VOICES OF TRADEPLACE CUSTOMERS


“Our retailers are now able to rely quickly on the most up to date Product Informa/on. On top of this Tradeplace is a far superior and faster tool to provide addi/onal accurate informa/on and provide real-‐/me status and order request.”

“The easy and quick Product search, the, per mouse click visible availability, correct pricing complete Informa/on in text and picture, the possibility of the direct ordering of home appliances in real-‐/me (“online”) reduce significantly the /me we are dealing with manufacturers and makes the Expert-‐retailers stand out as very competent advisors, who are capable to work with /me-‐crucial systems and can therefore deal with customers in a extremely efficient way.”

“More electronic trading = More efficiency, faster, correct”

“The future is… electronic trading with Tradeplace”

VOICES OF TRADEPLACE CUSTOMERS


“We iden/fied numerous benefits from the project. The /me to complete a sale was reduced from an average of twenty minutes to five minutes”

“Connec/ng other suppliers to our system is a piece of cake now.” Persuade every manufacturer to start using Tradeplace!”

“I don’t understand why not everybody works with Tradeplace”

“We have been connected to Tradeplace services since 2005, our main aim was to deliver an unique customer experience. Tradeplace real /me services allows John Lewis’ customers to have a clear view on extended range of products and delivery /me, in a mamer of seconds! The customer feedback on using our online shop is very posi/ve, and this excellent customer experience is directly related to the usage of Tradeplace services, Our experience with working with Tradeplace has been a very posi/ve one”. Vic Sinclair – John Lewis

PARTICIPATING MANUFACTURERS AND BRANDS


SOME PARTICIPATING TRADE PARTNERS

AND SOFTWARE VENDORS


TRADEPLACE SERVICES IN EUROPE ARE AVAILABLE FOR


BOARD THE HI-‐SPEED TRAIN Over a decade of day-‐to-‐day experience has resulted in a simple, fast and proven solu/on with leading European and local retailers directly connected to more than 50 European brands sending well over 60 million transac/ons yearly. Join our common success, just sign up and get your business connected.

www.tradeplace.com


Q&A for retailers Online Portal

Direct Connec/on

PIMS TradePixl


1.  Is the Tradeplace Online

Portal service difficult to use? ●  Not at all. Tradeplace is a single point of access

to a wealth of informa6on from mul6ple brands with just one user ID and password

●  With just an internet connec6on, you can start doing business on-‐line with household appliance and consumer electronics manufacturers immediately


www.tradeplace.com

https://www.tradeplace.com/tradeplace/PublicPages/Home.aspx?uid=1441279789983&uid=1441279790124

●  A mul6-‐lingual Shared Call Center has been established to support customers wherever they are during registra6on process and as they use the services of the Tradeplace

●  The Shared Call Center is available Monday to Friday, from 09:00 to 17:00 CET

●  Mul6-‐lingual operators can handle queries in Dutch, English, French, German, Italian and Spanish. Par6cipants can reach the Tradeplace Shared Call Center by e-‐mail, phone or through the contact form on the website

2. Do you provide customer

support?


Services and support

https://www.tradeplace.com/tradeplace/PublicPages/ShowContent.aspx?categoryId=Help&uid=1440396969467

●  The aim of Tradeplace is to help retailers and manufacturers leverage their e-‐business investments to provide real-‐6me, up-‐to-‐date informa6on and progressively drive greater commonality and further standardiza6on amongst all industries and manufacturers

3. What was the reason

for launching Tradeplace?


Tradeplace History

https://www.tradeplace.com/tradeplace/PublicPages/ShowContent.aspx?categoryId=TheCompany&uid=1440397062882https://www.tradeplace.com/tradeplace/PublicPages/ShowContent.aspx?categoryId=TheCompany&uid=1440397062882

●  The provision of direct access to a porYolio of leading consumer brands and quality, up-‐to-‐date informa6on thanks to real-‐6me ERP integra6on with manufacturers

●  Tradeplace's approach facilitates standardiza6on systems, processes and transac6on formats for the household appliances and consumer electronics industry, for example, single authen6ca6on for retailers; u6liza6on of PI standard defined by CECED and standard XML system-‐to-‐system transac6ons

●  This will drama6cally reduce the efforts of e-‐commerce integra6on in the industry

4. What is the difference between the Tradeplace soluDons and others?


Technology Partners

http://www.ceced.eu/site-ceced.html

https://www.tradeplace.com/tradeplace/PublicPages/ShowContent.aspx?categoryId=Powered%20by&uid=1440397208184

●  Product Informa6on Management Services (PIMS) is the Online Tradeplace capability to provide data related to product specifica6on. PIMS capability allows product informa6on to be exported in different standards, formats, templates and requested transport method.

5. What is PIMS and who is the target customer for this service?


PIMS Services

https://www.tradeplace.com/tradeplace/PortalManagement/MarketPlace.aspx?Mode=4&uid=1440397273471

●  TradePIXL – provides a standard product informa6on template for trade partners which can be directly used in various ways, TradePIXL uses PIMS data directly from the manufacturer, making sure each trade partner receives the correct data.

6. What is TradePIXL?


TradePixl Video

http://services.tradeplace.com/tradepixl/en/index.html

●  Tradeplace is a B2B service open to all exis6ng trade partners of the par6cipa6ng brands, it is not open to end-‐consumers. It aims to strengthen rela6onships between retailers and manufacturers by elimina6ng inefficiencies and non added-‐value ac6vi6es in the distribu6on of household and consumer electronics appliances

Is Tradeplace open to distributors? ●  Yes, European distributors of any size and reach can par6cipate in

Tradeplace

7. Is Tradeplace open to consumers?


Registra/on

https://www.tradeplace.com/tradeplace/Registration/UI/SelectServices.aspx?restart=true&uid=1440398488618

The forma/on of the MT is based on a diverse and a broad cross-‐sec/on of industry, business and technical experience: Fabio CiarlanDni Collabora/on Specialist Indesit Company Jean-‐Noel Thibault Customer Service Director Electrolux Major Appliances EMEA Giorgio Piof GIS EMEA Director IOS (Infrastructure Opera/on Services) Whirlpool Europe

Kostas Vouzas Director Business EMEA TP Vision Europe B.V. Karel van der Horst Head of eBusiness and CRM BSH Hausgeräte GmbH Koen van der Post Tradeplace Opera/ons Manager

8. Who is the Management Team?


●  All data on Tradeplace is secure and protected by secure-‐server encryp6on technology, process controls and data firewalls

●  Tradeplace will not share informa6on rela6ng to a retailer’s orders to one manufacturer with any other Tradeplace members

●  Tradeplace is fully compliant with the Safe Harbor Privacy Principles

9. How about privacy policy, data sharing and data protecDon?


●  No. Common access simply requires an internet connec6on Do I need a new ERP system in order to use the Tradeplace Direct ConnecDon? ●  For system-‐to-‐system access, there will be no need to move

to a new ERP system to par6cipate on Tradeplace via the Direct Connec6on. Integra6on is a one-‐6me effort, and will enable any retailer to communicate with any of his suppliers, regardless of the applica6on and or ERP system used

●  Tradeplace will provide technical specifica6ons to facilitate integra6on with the plaYorm

10. If I want to use the Online Portal service, do I need an ERP system?


●  Retailers can simply register through the Tradeplace Shared Call Center by phone or through the registra6on page on www.tradeplace.com

●  To join the Tradeplace Direct Connec6on

service please contact Tradeplace via [email protected] or contact our Callcenter and they will be happy to assist. We will ask you to sign our non disclosure agreement and accept our terms and condi6ons once we deliver the technical documenta6on to you

11. How can I join?


https://www.tradeplace.com/tradeplace/PublicPages/Home.aspx?uid=1441277899952&uid=1441277900140

mailto:[email protected]

●  All services are totally free except the A;er Sales Marketplace.

●  The use of the Tradeplace Direct

Connec6on service is free of charge. There is a ‘fair use’ policy in our terms and condi6ons.

12. Do I have to pay for the Tradeplace services?


Frequently Asked Ques/ons

https://www.tradeplace.com/tradeplace/PublicPages/Faq.aspx?uid=1440412915540

www.tradeplace.com

Accelerate your business Tradeplace Simple, Fast and Proven eBusiness Solu/ons

Thank you.


Ivan Rogani +31625052520 [email protected]

Iwan de Dooij +31620415735 [email protected]

Tradeplace presentation for retailers 2015

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