GREGORY KING

GREGORY KINGShawnee, KS(913)909-4321

TECHNOLOGYYEARS OF EXPERIENCEEXPERTISEMicrosoft Office Suite2BeginnerWindows O.S. (XP, 7)5IntermediatePC Tech (break/fix)5IntermediateWeb Design8IntermediateSoftware Support1BeginnerPhone Support10AdvancedTicketing1.5Intermediate

PROFESSIONAL EXPERIENCE

TIER 1 SUPPORT TECH Lenexa, KSSeptember 2012 - Present Answering inbound calls in a call center environment Providing internet and email support for 30+ ISPs and hospitalities nationwide Enter and update trouble tickets in ISPN proprietary ticketing software Troubleshoot end-user internet connectivity issues on PC/Mac using command line commands (ie: ipconfig, ping, netsh, tracert, netstat) Assist end-users with setup and troubleshooting of email issues using various email clients and webmail interfaces (ie: Outlook, Windows Live Mail, Thunderbird, Mac Mail) Assist end-users with setup and troubleshooting of email issues on smartphones and tablets(ie: Iphone/Ipad, Android devices, Kindle devices) Assist end-users with setup and troubleshooting of various consumer level routers(ie: Cisco/Linksys, Belkin, Netgear, D-Link, Trendnet, Readynet, Engenius) Assist end-users with installation, setup, and troubleshooting of various anti-virus programs(ie: Microsoft Security essentials, Malwarebytes Anti-Malware, Spybot S&D, AVG, Avast, SecureIt, Norton, Mcafee)

PORTRAITS BY ANDRE KC, Kansas City, MOSeptember 2008 PresentWeb Designer Use IWEB to create webpages/websites for individuals and small businesses. Use html to encode special function pages information pages such as contact forms, payment gateway forms, etc.

Additional Non Tech work experience available upon request.