Six Sigma Prospectus

8/2/2019 Six Sigma Prospectus

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M.O. : ICR India, 21, Paharpur Business Center, Nehru Place, New Delhi-19Tel: 011-65478246, 09258071489, 09219514364

Campus Office: IIBM Tower, 1 Beripura, Near ERA Mall, Delhi Road, Meerut-02

Tel: 0121-4016160, 4016122, 4016123, Website: www.iibmindia.in

IIBM Institute of Business Management

Six SigmaCertification

ByICR & IIBM


New Delhi

ICR India CertificationsPrivate Limited

New Delhi

ICR Six Sigma

r P i s v n a o i t t e a L c i i f m i

ti r t e ed C

a i

d n I R C I



About ICR

ICR is a leading Certification body providing certification forISO 9001:2000, ISO 14000, OHSAS 18000, HACCP, CE. ICR

have over 1000 clients all over India. ICR India has beenleader in the field of qualitative management & business

process improvement over past many years.

ICR India have International Alliance with International

Certification Registrar, Korea & Ente Certification Macchine

Italy.

ICR India Certifications (P) Ltd offers training andcertification (six sigma black belt certification, six sigma

green belt certification) through regular & distance learningmode.

About IIBMIIBM Institute of Business Management has beenappreciated and recognized by the Trade and Business

communities for its quality, updated syllabi and scientific

methodology of instruction, IIBM is an ISO 9001:2000certified institute by ANAB, USA.

IIBM has been approved and accredited by Kent Graduate

Management College, UK and awarded by HOT Brand

Certification for its excellence in the field of ManagementEducation.

IIBM develop management professionals through qualitative

education to meet the emerging challenges and disseminateinformation on latest changes, trends and technologies.

A b o u t I CR [ 2 ]



Em ploy ers L ist

Wondering where IIBM Student are Placed, the list is endless.

This list of employers has been obtained from the IIBM Registration form of people whohave taken various IIBM Certification. We do not guarantee the accuracy of this list.

x ELGI Equipment

x Karthikay Fashion Zone

x Indusind Bank ltd

x Whirlpool

x Lemon tree hotel BajajAllianceNeral Insurance

x Lanco Hills

x Mother Dairy

x Spice Communication Ltd

x JSW Energy Ltd

x Royal Orchid central Hotel

x Axis Bank

x Kuoni Holidaysx HDFC SLIC

x Sanskarcity InternationalSchool

x SMC Global Securities Ltd

x Sterling Agro ProductProcessing PVT Ltd

x Larsen & Toubro Ltd

x Sahara India Parivar

x GPT Steel Industries

x Elder Pharmaceuticals Ltd

x OIL India Hospital

x Spino Biotech Pvt. Ltd

x Essar Telecom Retail

x Pantaloon Retail Ltd

x Reliance Petro Marketing

Ltd

x Seco Tool India Ltd

x Narasu’s Exports

x Lemon Tree Hotel

x Rex Rotary India

x IVRCL

x Saurabh Saler Pvt. Ltd BCHElectronic Ltd

x Tata Teleservices

x Unilink Engg. Pvt. Ltd

x ITC Welcomgroup Hotel

x

Medicament Biotech Ltdx Airtel

x Country Club Ltd

x ICICI Bank

x Shree Shyam Minerals

x TNT India Pvt. Ltd

x Indico Remedies

x Essar telecom Retail

x Monitor Group

x IndependentMobile

x Infrastructure

x Dow Agro Science India Pvt.Ltd.

x IVRCL Infrastructure & Pvt.

Ltd.

x Tenneco Exhaust India Pvt.

Ltd.x OM Fabricators

x Lanco Infratech Ltd

x Infragro Industries Ltd Job’sFuntain Placement

x Max New York life

x Relaince Energy Ltd

x Pronto Networks

x Export Promotion Council

For Handicrafts

x Supertron Electronics Ltd.

x Redington India Ltd.

x Relyon Softech Ltd.

x BCH Electronic Ltd.

x Consolidated Contractors

International Company

x Moolchand Med city Care

India

x Clean cities biodiesel IndiaLtd.

x FRLHT

x Roche Scientific India Pvt.

Ltd.

x HSBC

x Century Cement

x

SMEC India Pvt. Ltd.x Wanbury Ltd.

x Alpla India Pvt. Ltd.x Automax Vuppala Magnetic

Co. Pvt. Ltd.

x Ranbaxy Labs Ltd.

x Parle Product Pvt. Ltd.

x Tarini Motors Authorized

Dealerofm & M Ltd.

x Teva ApI India Ltd.

x Ludhiana Beverages Pvt.

Ltd.

x Deloitte Tax Services

x Infosys Technology

x AIB-Vinocotte International

x Cubane Specialist

x Twin dise Incorporated

x Bharti-Axa Life InsuranceAsahi India Ltd.

x Citi Bank, N.Ax Bajaj Auto Finance

x Standard Chartered

Finance Ltd.x Glaxo Smithkline Consumer

Healthcare Ltd.

x HDFC Bank

x Garodia Distributers Pvt.Ltd.

x Karvy Stock Broking Ltd.

x Godrej Hershey Ltd.

x Sterlite Optical Tech Ltd.

x SGV Industries

x SE Investment Ltd.

x Arithma Technology Pvt.

Ltd.

x Volvo India Pvt. Ltd.

x Relaince Life Insurance Co.Ltd.

x Crispins, London

x Bharat Heavy ElectricalsLtd.

x Mahindra

x Zest group Pvt. Ltd.x Usman Textiles

x

Basix, Hyderabadx Cadilla Healthcare Ltd.

x Coal India Ltd.x Novopan Industries Ltd.

x Tata consultancy Services

And Man y Mor e…….Cont d.

Em ploy er s List [ 3 ]



Em

l oy er s L

i s t

Empl

yers

List

[ 4 ]



Spec im en Cer t i f i ca te

Of Six Sigm a Black Be l t Pro fess iona l

Specim en Cer t i f i ca te [ 5 ]



IIBM, India & ICR, India | Study Details

Six S igm a Cer t i f i ca t io n

There is a great pressure on improving performance at individual and organizational

levels. Individuals are devoting substantial time, effort and money to acquire new

competencies. Six Sigma Competencies – Green Belt, Black Belt and Master Black Belt – are

in high demand.

Six Sigma Competencies helps an individual work more efficiently and deliver better and

faster results. Six Sigma Certified Green Belts and Six Sigma Certified Black Belts can

accelerate their career growth. Six Sigma certification is for individuals working in any

organization, as better and faster results are appreciated in every organization and not only

in quality departments. In six sigma field there is no certification for the organization, unlike

other quality approaches, such as ISO-9000, COPC, CMMI and TS-16949. Six sigma

certification is available for individuals based on their competencies and these certificates

are like university degrees.

Furthermore, Six Sigma certification has also attracted the attention of business leaders

since Six Sigma is more of a business initiative rather than a quality initiative. It has come

to the point that Six Sigma certification is now discussed in business reviews routinely. None

of the earlier quality initiatives enjoyed this kind of support from business leaders.

Another interesting aspect of Six Sigma certification is that it is applicable at a global

level. Six Sigma certification is being coveted by industries such as manufacturing, services,

software, call centers, BPO etc.

Individuals trained in ISO-9000:2000, SEI-CMMI, COPC, PMP etc can add Six Sigma

certification for better career growth, as Six Sigma certification best fits into continuous

improvement approaches,.

A large number of individuals were keen on attending our six sigma certification

programs, but could not attend in the past due to several reasons. To address all these

concerns, IIBM has embarked on an ambitious project of developing next generation

distance courses; which improve the effectiveness of learning beyond the traditional class

room approach.

IIBM has trained a large number of green belt, black belt and master black belt through

distance learning mode.

The course mentioned may undergo changes without notice as per the prevailing conditions.

Six Sigm a Ce r t i f i c a t i on [ 6 ]




WHAT I S SI X SI GMA?

Six Sigma is a fact-based data driven structured methodology that is used to create

breakthrough improvements in business processes with a strong focus on customer needs.

It is used to solve tough business problems when the root cause of the problem or thesolution is not known.

Wh at i s Lean?

Lean is a philosophy that looks at constant elimination of wastes within a company to

make all tasks or activities value adding from the customer's point of view. Lean is also

about flow and velocity. A lean enterprise is one in which the work flows rapidly from the

suppliers all the way to the customers without getting stuck anywhere in the company.

Wh y do w e need Lean?

Lean is a philosophy that looks at constant elimination of wastes within a company to

make all tasks or activities value adding from the customer's point of view. Lean is alsoabout flow and velocity. A lean enterprise is one in which the work flows rapidly from the

suppliers all the way to the customers without getting stuck anywhere in the company.

Wh y do w e need Si x Sigm a?

Six Sigma is the most powerful methodology that is currently available to attack and

eliminate "pain" areas within a company. A company that gets rid of its persistent problems

provides the best value at the lowest cost to its customers, thus providing a tremendous

advantage over its competitors. In today's business climate, as more and more companies

practice Six Sigma, it has become imperative for all companies to practice Six Sigma in

order just to stay in business.

Ex am p les o f c ompan ies t ha t hav e dep loy ed Si x S igma

The number of companies that have deployed Six Sigma runs into the thousands. Six

Sigma has been deployed in all types of industries including manufacturing, IT, ITES,

services, healthcare, design, BPO etc.GE, Motorola, Caterpillar, Microsoft, Ford, Wipro, HP

etc. have realized the huge benefits of Six Sigma.

Ex am p les o f c ompan ies t h a t h av e dep loy ed Lean

Large numbers of companies have deployed Lean with the pioneer being Toyota. Lean

has been deployed in all types of industries including manufacturing, IT, ITES, services,

healthcare, design, BPO etc. Few companies that have realized huge benefits are Toyota,GE, Caterpillar, Satyam, GM etc.






How Does Si x Sigm a Work ?

Six Sigma has both management components and technical components. Using this dual

approach allows for everyone to have a role in making the Six Sigma plan a success.

The management side focuses on using the management system to line up the rightprojects and match them with the right individuals. Management also focuses on getting

the right goals and process metrics to insure that projects are successfully completed and

that these gains can be sustained over time.

The technical side focuses on enhancing process performance using process data,

statistical thinking, and methods. This focused process improvement methodology has five

key stages: Define, Measure, Analyze, Improve and Control. Define is to define process

improvement goals that are consistent with customer demands and company strategy.

Next measure the key aspects of the current processes that your company is using and

collect relevant data about these processes and current results. Then analyze the data to

verify cause and affect relationships, be sure to consider all possible factors involved. Thenimprove or optimize the process based upon data analysis using techniques like Design of

Experiments or observational study. The last step is to control to ensure that any

deviations are corrected before they result in defects. During this step you will also set up

pilot runs to establish process capability and will continuously monitor the process.

All tools statistical or not are linked and sequenced in a unique way that makes 6 Sigma

both easy and effective to use. The basic approach focuses on the identification of the key

process drivers (variables that have the largest effect on output) and relies on software

such as Minitab for statistical calculations.

I s Six S igma Cer t i f i ca t ion R igh t f o r You and fo r Your Bus iness?The great thing about six sigma certification is that it is perfect for all businesses,

whether you are a large corporation producing a product or a small business that specializes

in customer service. Six Sigma Training will help your business improve productivity and

increase the bottom line. 6 Sigma is a very flexible program that gets everyone working

together towards one common goal and that is improving the quality of whatever you

produce, thus improving your company’s profitability.

The different levels of Six Sigma Certification give each and every employee the chance

to contribute, which in essence allows everyone to be a part of the solution to any problem.

This not only creates a feeling of team work and unity, but also allows each and every

employee to realize they are valued by the company






News from Reuters, USA

Six S igma T ra in in g More Pre fe r r ed Than MBA Program s in Recent Po l l

Thu Jun 18, 2009 12:53pm EDTCLEVELAND, OH, Jun 18 (MARKET WIRE) –

It is no secret that in today's economy no job is secure. For the first time in over 25 years,

the United States unemployment rate has risen to 9.4% in May of 2009. Along with this grim

statistic come salary cuts, demotions, layoffs, and actual job cuts. Craig Setter, president and

CEO of Aveta Business Institute's Six Sigma Program, has noticed a new trend in his company's

scope -- "At least a few times a day, someone will e-mail our customer care team, asking if a Six

Sigma training class or certification could help them either get a job, or help cement their

position in their current job." He wanted to answer that question in a non-biased way.

Setter was curious, so he put together a small research team who conducted an email-based

survey of United States management-level business professionals between April 1, 2009 andJune 1, 2009. There were 186 respondents, with questions centered around the subjects of work

experience, possessing an MBA, possessing a Project Management Certification, and possessing

various degrees of Six Sigma Certification. All of the questions asked who the respondents would

hire based on qualifications alone.

When asked, work experience being equal, would you prefer to hire someone with an MBA or

a Six Sigma Green Belt, 162 (87.1%) respondents stated they would prefer an MBA. When

asked, if work experience being equal, would you prefer to hire someone with an MBA or a Six

Sigma Black Belt, 161 (86.56%) respondents preferred the Six Sigma Black Belt. When the MBA

was challenged by a Six Sigma Master Black Belt, a surprising 182 (97.8%) chose the Master

Black Belt.

Then, a Project Management Certification was tested against various levels of Six Sigma

Certification. Of the respondents, only 41 (22.04%) chose a Six Sigma Green Belt over a Project

Management Certification. The Six Sigma Black Belt certification and Six Sigma Master Black Belt

Certification both defeated the Project Management Certification with 116 (62.37%) and 168

(90.32%) respondents preferring Six Sigma Certifications respectively.

What does this mean? According to Setter, it means that, with experience being equal, more

Management-level business professionals would choose an upper level Six Sigma trained

individual over both an MBA and a Project Management Certification . What makes a Six Sigma

Certification so job-worthy? "Maybe it is the great leadership and problem solving skills a Lean

Six Sigma trained individual possesses. Perhaps it is the knowledge of the Six SigmaMethodology that could help their company cut out excess processes and costs. The reason

behind the Six Sigma Certification preference will have to wait for another survey," laughs

Setter. He continues, "It just shows how valued a Six Sigma is in today's workplace."

© Thomson Reuters 2009 All rights reserved

http://www.reuters.com/article/pressRelease/idUS155140+18-Jun-2009+MW20090618






Not e : - Services Tax as applicable shall be Charged Extra.


S.No . Cer t i f i cat ion Nam e Du r at ion Fees I NR

1. Six Sigma Green Belt 3 Month 12,0002. Six Sigma Black Belt 4 Month 15,0003. Six Sigma Master Black Belt 6 Month 29,0004. Lean Six Sigma Black Belt 4 Month 22,0005. Lean Six Sigma Green Belt 4 Month 15,0006. Project Management Certification 3 Month 15,0007. Total Quality Management 3 Month 15,0008. ISO 14001:2004 3 Month 15,0009. ISO 9001:2008 3 Month 15,00010.

CMMI 3 Month 15,000

11. Kaizen 3 Month 15,000

Cer t i f i cat ion Nam e [ 1 0 ]




Six Sigm a Gr een Bel t

3 M o n t h s

I n t r o d u c t i o n

The Six Sigma Green Belt course enhance skills in the improvement of projects and create a

result oriented improvement culture.

El ig ib i l i t yGraduation / Diploma

Dura t i onThree Months

Fee Deta i l sCourse Fees Rs. 12,000/- (plus service tax as applicable) to be paid by DD/Cheque in

Favour of "ICR India Certifications Pvt. Ltd." payable at New Delhi/ Meerut. Course Fees

include the Courseware & Exam Fees.

Ex amina t i onThere would be an open book examination. All questions will be multiple choice objective

type. Min. passing marks would be 50%. Retake of the examination is allowed after paying

additional Rs. 1,000/-.

Deta i led Cur r i cu lum

Pa r t I Ov e r v i ew : Six S igm a and the Organ iza t ionx Six Sigma and Organizational Goals

x

Lean Principles in the Organization

x Design for Six Sigma (DFSS) in the OrganizationPa r t I I Si x S igma _ _ De f i ne

x Process Management for Projects

x Project Management Basics

x Management and Planning Tools

x Business Results for Projectsx Team dynamics and Performance

x Commonly Used Define Phase Tools

Pa rt I I I Six Sigm a__ Measure x Process Analysis and Documentation

x Probability and Statistics

x Collecting and Summarizing Datax Probability Distributions

x Measurement System Analysisx Process Capability and Performance

Continued...


Six Sigm a Green Be lt [ 11 ]




Continued...

Pa r t I V Six S igm a__ Ana lyze x Exploratory Data Analysisx Hypothesis Testing

Par t V Si x Sigm a__ I m prov e and Con t r o lx Design of Experiments (DOE)

x Statistical Process Control (SPC)

x Implement and Validate Solutions

x Control Plan


Six Sigm a Green Be lt [ 12 ]




Six Sigm a Black Be l t

4 M o n t h s


The Six Sigma Black Belt Program gives candidates the Skills and Knowledge in achievingtop leadership of Business Improvement Projects. Curriculum covered is same as they are

listed in the body of knowledge specified for the ASQ Certified Six Sigma Black Belt

Examination.

El ig ib i l i t yGraduate/ Diploma

Dura t i onFour Months

Fee Deta i l sCourse Fees Rs. 15,000/- (plus service tax as applicable) to be paid by DD / Cheque in

Favour of "ICR India Certifications Pvt. Ltd." payable at New Delhi / Meerut. Course Fees


Ex amina t i onThere would be an open book examination. All questions will be multiple choice objective

type. Min passing marks would be 50%. Retake of the examination is allowed after paying

additional Rs. 1,000/-.

Deta i led Cur r i cu lumCurriculum covered is same as they are listed in the body of Knowledge specified for the

ASQ Certified Six Sigma Black Belt Examination.

Par t I En t e rp r i s e - W ide Dep loy m en tx Enterprise-Wide View

x Leadership

Pa r t I I Organ iza t ion a l Process Managem ent and Measuresx Impact on stakeholders

x Critical to x(CTX) Requirements

x Benchmarking

x Business Performance Measures

x Financial Measures

Pa rt I I I De f inex Voice of the Customer

x Project Charter

x Project Tracking

Continued...


Six Sigm a B lac k Be lt [ 13 ]




Continued...

Pa r t I V Team Managem en t x Team Formationx Team Faclilitation

x Team Dynamics

x Time Management for Teams

x Time Decision- Making Tools


x Team Performance Evaluation and Reward

Par t V Measure x Process Characterstics

x Data Collection

x Measurement systems

x Basic Statistics

x Probabilityx Process Capability

Par t V I Ana lyzex Measuring and Modeling Relationships between Variables

x Hypothesis Testing

x Failure Mode and Effects Analysis (FMEA)

x Additional Analysis Methods

Pa r t V I I I m p r o v ex Design of Experiments(DOE)

x Waste Elimination

x Cycle-Time Reduction

x Kaizen and Kaizen Blitz

x Theory of Constraints(TOC)

x Implementation

x Risk Analysis and Mitigation

Pa r t VI I I Cont ro lx Statistical Process Control(SPC)

x Other Control Tools

x Maintain Controls

x Sustain Improvements

Pa r t I X Design f o r Si x S igma( DFSS) Fram ew ork s and Me t hodo log ies x

Common DFSS Methodologiesx Design for X(DFX)

x Robust Design and Process

x Special Design Tools


Six Sigm a B lac k Be lt [ 14 ]




Six Sigm a Mast er B lack Be l t

6 M o n t h s

I n t r o d u c t i o nThe Six Sigma Master Black Belt Professional is a teacher and a leader. As a leader, the MBB

will have responsibility for overseeing projects with multiple Black Belt and Green Belt

participation that will significantly change the way the organization does business. As a

teacher, the MBB is responsible for the on-going development of existing Black Belts as well

as the development of new ones.

Six Sigma Master Black Belt Professional should be a Certified Six Sigma Black Belt who

have led and completed at least 2 projects effecting an increase/recover of revenue or

Reduction/avoidance of operation cost of at least INR Rs 1 million for the organization(s)

In order to obtain the certification, each candidate should

1. Submit C.V & Six Sigma Black Belt completed certificate

2. Submit a pro jec t a f f i dav i t and p r o j ec t docum en t showing the result of his/her 2 projects.

3. Provide evidence of 20 hrs of Six Sigma training to other professionals.

4. Pass the assessm ent o f Exam ina t i on Board by attending a one-and-a-half hour interview

(45-minutes presentation of the projects experience and 45-minutes of oral exam on the MBB

competency skills - (if required).

Dura t i onSix Months

Fee Deta i l sCourses Fees Rs. 29,000/- (plus service tax as applicable) to be paid by DD / Cheque in

favor of "ICR India Certifications Pvt. Ltd." payable at New Delhi / Meerut.


Six Sigm a Mast e r B lac k Be lt [ 15 ]




Lean Six Sigm a Gr een Bel t

4 M o n t h s

I n t r o d u c t i o nThe Lean Six Sigma Green Belt provides an unmatched learning environment for managers

who wish to thrive in the Lean landscape of the 21st century.

El ig ib i l i t yGraduate/Diploma


Fee Deta i l sCourse Fees Rs. 15,000/-(plus service tax as applicable) to be paid by DD/Cheque in Favour

of "ICR India Certifications Pvt. Ltd." payable at New Delhi/ Meerut. Course Fees include theCourseware & Exam Fees.

Ex amina t i onThere would be an open book examination. Min. passing marks would be 50%. Retake of

the examination is allowed after paying additional Rs. 1,000/-


Par t I Lean Mater ia l s Plann in g and Execu t ionx Evolution of Materials Management and Leanx Applying Lean to the Planning Process and How It Affects Materials Planning

x Lean and Excellence in Supply Managementx Data Integrity in Lean Environments

x Master Scheduling in Lean Materials Management

x Materials Planning for Excellence in Lean Environmentsx Warehouse Management and Organization

x Top Management Sales and Operations Planning

x Demand Planning

x Integrating Lean and Six Sigma with Enterprise Resource Planning

x Metrics in Lean Materials Management

x High-Performance Management Systems

x Software Tools

x Education and Training in Lean Materials Management

Pa r t I I Ov er v i ew : Six S igm a and the Organ iza t ion

x Six Sigma and Organizational Goalsx Lean Principles in the Organizationx Design for Six Sigma (DFSS) in the Organization

Continued...


Lean Six Sigm a Green Be l t [ 16 ]




Continued...

Pa rt I I I Six S igma _ _ Def ine x Process Management for Projects

x Project Management Basics


x Business Results for Projects

x Team dynamics and Performance

x Commonly Used Define Phase Tools

Pa r t I V Six S igma_ _ Measur ex Process Analysis and Documentationx Probability and Statistics

x Collecting and Summarizing Datax Probability Distributions

x Measurement System Analysisx Process Capability and Performance

Par t V Six S igm a__ Ana lyzex Exploratory Data Analysis


Par t V I Si x Sigm a__ I m prov e and Con t r o lx Design of Experiments (DOE)

x Statistical Process Control (SPC)

x Implement and Validate Solutions

x Control Plan


Lean Six Sigm a Green Be l t [ 17 ]




Lean Six Sigm a Black Be l t

4 M o n t h s

I n t r o d u c t i o nThe Lean Six Sigma Black Belt provides an unmatched learning environment for managers

who wish to thrive in the Lean landscape of the 21st century.

El ig ib i l i t yGraduate/ Diploma


Fee Deta i l s

Course Fees Rs. 22,000/- (plus service tax as applicable) to be paid by DD/Cheque in

Favour of "ICR India Certifications Pvt. Ltd." payable at New Delhi/ Meerut. Course Feesinclude the Courseware & Exam Fees.

Ex amina t i on

There would be an open book examination. Min. passing marks would be 50%. Retake of

the examination is allowed after paying additional Rs. 1,000/-


Par t I Lean Mat er ia l s Plann in g and Execu t ionx Evolution of Materials Management and Lean

x Applying Lean to the Planning Process and How It Affects Materials Planning

x Lean and Excellence in Supply Managementx Data Integrity in Lean Environments

x Master Scheduling in Lean Materials Management

x Materials Planning for Excellence in Lean Environments

x Warehouse Management and Organization

x Top Management Sales and Operations Planning

x Demand Planning

x Integrating Lean and Six Sigma with Enterprise Resource Planning

x Metrics in Lean Materials Management

x High-Performance Management Systems

x Software Tools

x Education and Training in Lean Materials Management

Pa r t I I Organ iza t ion a l Process Managem ent and Measuresx Impact on stakeholders

x Critical to x(CTX) Requirements

x Benchmarking

x Business Performance Measures

x Financial Measures

Pa rt I I I En t e rp r i s e - W ide Dep loy men tx Enterprise-Wide

x ViewLeadershipContinued...


Lean Six Sigm a B lack Be l t [ 18 ]




Continued...

Pa r t I V Team Managem en tx Team Formation

x Team Faclilitationx Team Dynamics

x Time Management for Teams

x Time Decision- Making Tools


x Team Performance Evaluation and Reward

Par t V Def inex Voice of the Customer

x Project Charter

x Project Tracking

Par t V I Measurex Process Characterstics

x Data Collection

x Measurement systems

x Basic Statistics

x Probabilityx Process Capability

Pa r t V I I Ana lyzex Measuring and Modeling Relationships between Variables


x Failure Mode and Effects Analysis (FMEA)

x Additional Analysis Methods

Pa r t VI I I I m p r o v ex Design of Experiments(DOE)

x Waste Elimination

x Cycle-Time Reduction

x Kaizen and Kaizen Blitz

x Theory of Constraints(TOC)x Implementation

x Risk Analysis and Mitigation

Pa r t I X Cont ro lx Statistical Process Control(SPC)

x Other Control Tools

x Maintain Controls

x Sustain Improvements

Par t X Design f o r Si x S igma( DFSS) Fram ew ork s and Me t hodo log iesx Common DFSS Methodologiesx Design for X(DFX)

x Robust Design and Process

x Special Design Tools


Lean Six Sigm a B lack Be l t [ 19 ]




Pro j ect Managem ent Cer t i f i cat ion

3 M o n t h s


Project management is a carefully planned and organized effort to accomplish a specificonetime effort. Project management includes developing a project plan, which includes

defining project goals and objectives, specifying tasks or how goals will be achieved, what

resources are need, and associating budgets and timelines for completion.

El ig ib i l i t yPost Graduation/ Graduation/ Diploma


Fee Deta i l sCourse Fees Rs. 15,000/- (plus Service tax as applicable) to be paid by DD/Cheque in




the examination is allowed after paying additional Rs. 1,000/-.


x Managing a Project

x

Managing Project Integrationx Managing the Project Scope

x Managing Project Time

x Managing Project Costs

x Managing Project Quality

x Managing Project Human Resources

x Managing Project Communications

x Managing Project Risks

x Introducing Project Procurement Management

x PMP Code of Professional Conduct


Pro j ect Managemen t Ce r t i f i c a t i on [ 20 ]




Tota l Qua l i t y Managem ent

3 M o n t h s


Total Quality Management is the organization-wide management of quality. Managementconsists of planning, organizing, directing, control, and assurance. Total quality is called

total because it consists of two qualities: quality of return to satisfy the needs of the

shareholders, and quality of products

El ig ib i l i t yGraduation/ Diploma








x Introduction

x

Leadershipx Customer satisfaction and employee involvement

x Continuous process improvement

x Supplier partnership

x Performance measure

x Benchmarking and information technology

x Quality management systems

x Environmental management system

x Quality function development and Quality of design

x Failure mode and effect analysis

x Product liability and total productive maintenance

x Management tools and statistical Process control

x Experimental design

x Taguchis quality engineering


T o t a l Qua li t y Managemen t [ 21 ]




I SO 1 4 0 0 1 : 2 0 0 4

3 M o n t h s


ISO 14001:2004 provides guidance on how to manage the environmental aspects of yourbusiness activities more effectively, while taking into consideration environmental,

protection, pollution, prevention and socio-economic needs.





includes the Courseware & Exam Fees.




x Environmental Management

x General Requirements

x Environmental Policy

x Environmental Aspects

x Legal and Other Requirements

x Objectives, Targets and Programmes

x Resources, Roles, Responsibility and Authority

x Competence. Training and Awareness

x Communication

x System Documentation

x Control of Documents

x Operational Control

x Emergency Preparedness and Response

x Monitoring and Measurement

x Evaluation of Compliance

x Nonconformity, Corrective Action and Preventive Actionx Control of Records

x Internal Environmental Management System Audit

x Management Review

x The Future of Environmental Management


I SO 1 4 0 0 1 : 2 0 0 4 [ 2 2 ]




I SO 9001 :20 08

3 M o n t h s


The ISO 9001 model is based on a specific management philosophy. The philosophydetermines the structure, planning and implimentation of the standard. It is the single most

important element which is embedded within the standard. It's called the Shewhart/Deming

Cycle. It is a simple but powerful Concept. This cycle contains four elements

Plan>Do>Check>Act





includes the Courseware & Exam Fees.




x Introduction

x Quality Management System and General Documentation

x Management Responsibility

x Human and Other Resources

x Planning of Product Realization and Customer Related Processes

x Design and Development

x Purchasing

x Production and Service Provision

x Measurementx Control of Noncomforting Product

x Analysis of Data

x Improvement

x Implementation of a Quality Management System Conforming to ISO 9001:2008x Auditing the Process-Based Quality Management Systemx Use of ISO 9001 and Sector Application


I SO 9 0 0 1 : 2 0 0 8 [ 2 3 ]




CMMI

3 M o n t h s

I n t r o d u c t i o nCapability Maturity Model Integration (CMMI) in software engineering and organizational

development is a process improvement approach that provides organizations with the

essential elements for effective process improvement. It can be used to guide process

improvement across a project, a division, or an entire organization. CMMI helps integrate

traditionally separate organizational functions, set process improvement goals and priorities,

provide guidance for quality processes, and provide a point of reference for appraising

current processes.

El ig ib i l i t yGraduation/Diploma

Dura t i on3 months

Fee Deta i l sCourse Fees Rs.15000/- (plus service tax as applicable) to be paid by DD/Cheque in favor of

“ICR India Certifications Pvt. Ltd.” Payable at New Delhi/Meerut. Course Fees includes the

Courseware & Exam Fees.


the examination is allowed after paying additional Rs. 1000/-.

x I 9 0 0 1 :2 0 0 8

1 9


C M M I [ 2 4 ]




Kaizen

3 M o n t h s I n t r o d u c t i o nKaizen means “improvement”. Kaizen strategy calls for never-ending efforts for

improvement involving everyone in the organization- managers and workers alike.

Management has two major components:

1. Maintenance and

2. Improvement

The objective of the maintenance function is to maintain current technological, managerial

and operating standards. The improvement function is aimed at improving current

standards.

El ig ib i l i t yGraduation/Diploma


Fee Deta i l sCourse Fees Rs.15000/- (plus service tax as applicable) to be paid by DD/Cheque in Favor

of “ICR India Certifications Pvt. Ltd.” payable at New Delhi/Meerut. Course Fees includes the

Courseware & Exam Fees.


the examination is allowed after paying additional Rs.1000/-.


Par t I THE FUNDAM ENTAL QUESTI ONS x Why Does Customer Care need Kaizen?x What is Kaizen?x What are Kaizen’s Instruments?x What Makes Excellent Customer Care?

Continued...


Ka iz en [ 25 ]




Continued...

Pa r t I I ASPECTS OF THE KAI ZEN APPROA CH TO CUSTOMER CARE

x Breaking Down Internal Barriersx Motivating and Enabling Employeesx Researching the Marketx Building Long-Term Relationships with Customersx The Technology to Improve Customer Service

P a r t I I I UNI TI NG CUSTOMER CARE AND KAI ZEN

x Developing and Implementing a Kaizen –based Customer Care Strategyx Avoiding Pitfalls and Maintaining the Momentum


Ka izen [ 2 6 ]



M.O. : ICR India, 21, Paharpur Business Center, Nehru Place, New Delhi-19Tel.: 011-65478246, 09258045311,09219514364, 09219514358


Quality Policy

IIBM aims

at academic excellence inManagement education through

continuous research and deliveryof various studies providing

efficient and excellent service

to the students.

We shall constantly strive to improvethe academic processes by regular

human resource training,

student feedback and reviewof systems.

Six Sigma Prospectus

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Transcript of Six Sigma Prospectus