RTV OPEN HOUSE

SEP 2-19,2014Learning @ Work Week –The

Home Depot 7117- Strathcona

What do we want to do?

Create Awareness about the RTV processes in our store

Why do we want to do it?

To make these processes simple and easy to understand and act on by associates

Life is really simple, but we insist on making it complicated. – Confucius

Why should I take part ?

YOU are an important part in the RTV processes. Its important for us that you succeed!!

What will I get out of it?

Best Practices in RTV=Lesser Markdowns/write offs=We MAKE & BEAT PLAN=Better Success Sharing for YOU!!

= =

What can I Do? TAKE the RTV Process QUIZ and Win! Visit the RTV CAGE for an Open House Tour! Job shadow with the RTV!

Let’s Col laborate and Learn to make us better

Individual commitment to a group effort — that is what makes a team work, a company work, a

society work, a civilization work. Vince Lombardi (1913-1970), football coach NFL

Interconnected RTV

iRTV

Returns Desk/Special Services

Customers

Vendors

Associates

MET

DSs/MODs

Tool Rental

Senior Leadership

Team-Returns Policy

There are multiple stakeholders in the RTV ProcessesARE YOU IN THERE? If YES.. Then you are essential for its success!!!

RTV JargonHave YOU heard of these RTV terms ?

RTV

RGA

VBA

S/O Return

BORIS

RTV CAGE

Manager

Destroys

OPR/Cage Audit

Returnable Pallets

BUYBACK

Safety Recall

Tag Deletion

CR

CAGE Value

Did You Know?On an average week we

catalogue about $ 2000-3000 worth of product

Top 3 Departments in RTV are Hardware

Kitchen/Bath

Seasonal

Did You Know?Target, CCI Expocrete and

Chep pallets are all part of RTV process-We RTV 100’s of pallets worth 1000’s of $$ every year!

Every year ,it is estimated that at least $100,000 worth of products and services pass through the RTV value chain in our store

How does RTV Work?

Customers

Returns

Returns Desk

RTV

YELLOW TAG-Items needs

further inspection by Vendor-GOES TO RTV CAGE

RED TAG-Items may be

destroyed -no inspection needed-

DESTROYED BY RTV/MANAGER

WHITE TAG- Special order item

needs further inspection by

VendorGOES TO RTV CAGE

GREEN TAG-Items can be shipped back to vendor-no

inspection needed

GOES TO RTV CAGE

Inspect

Department Manager/Associate

Why does stuff get RTV?Top 5 reasons

Manufacturer Defect!!

Missing Parts??

Why does stuff get RTV?Top 5 reasonsPackaging damaged/missing !?

Product Damaged(Customer/Store abuse)

Product Safety Issue

Did You Know?20-30% of RTV issues are due to

Customer /Store AbuseOn an average we authorize

destroys of about $ 500-$1000 every week of abused product

On an average if we do $ 1000 worth of wrong RTVs every week we lose $50,000 every year!

So What’s the deal?Wrong RTV

Loss in Profitability

Less Money for all of us

What do I do?RTV FIRST BehavioursFind

Inspect Resolve SatisfyTalk

RTV FIRSTFind from theCustomer/associate What’s exactly wrong ?

RTV FIRSTInspect the productWith a Dept. associateOr Dept. manager if needed

RTV FIRST

Resolve in yourMind the exact RTV issue

RTV FIRST

Satisfy all the vendorRequirements-receiptsAnd complete problem description

RTV FIRST

Talk to RTV or Manager if inDoubt about the process

RTV FIRSTRemember!!RTV FIRST

BEST PRACTISE

OUR GOALTo be among the Top 3 RTV stores in our district

How Can I be part of it?

Take the RTV PROCESS QUIZ and WIN GIFT CARDS!!

Go for an Open House Tour and enter a lucky draw!!

Job Shadow with RTV and learn more fun stuff!!

When ,Where, What, Who??

Event DurationSeptember 2-19 ,2014The Home Depot 7117 Edmonton Strathcona

Quiz available @ the RTV Open house Kiosk-Lunch RoomOpen House Tour , Job Shadowing –RTV Cage

Presentations

RTV OPEN HOUSE 2014

Thank you for being part

of our success story!!

SEE YOU @ OPEN HOUSE!