NEHA SHARMADubai Silicon Oasis,Dubai, U.A.EMobile: 00971-528252511Telephone No.: 042697982Ref: 00971-50-8025856E-Mail: ne ha _sha rma1 68 62 480 @re di ffma il. com

CAREER OBJECTIVE

I look to grow in a robust environment to further my career that will provide benefits and compensation proportionate to my abilities.

SNAPSHOT

HR Administrative Assistant / Customer Care Representative

Exceptionally detailed, organized, and highly accurate business professional with unique ability to successfully manage multiple secretarial projects simultaneously. Proven competencies as an office administrator with the ability to empower others and foster cohesive business environments. Consistently leverage organizational capabilities to facilitate well –run, and streamlined office operations. Deliver outstanding results, leading to increased levels of responsibilities and recognition. Well – developed interpersonal communication skills to work effectively with people from diverse professional and cultural backgrounds.

PROFESSIONAL EXPERIENCE1. Aset Uae . Silver Tower, Business Bay, Dubai U.A.E.

Customer Representative in E- Commerce. 16th April 2016 till present.JOB RESPONSIBITIES

Manage large amounts of incoming calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships of trust through open and interactive

communication Provide accurate, valid and complete information by using the right

methods/tools Meet personal/customer service team sales targets and call handling quotas Handle complaints, provide appropriate solutions and alternatives within the

time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file

documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers

2. Microlit. UP India, 100% Export OrientedHR Administrative Assistant1st April 2013 to 2nd February 2016.

JOB RESPONSIBILITIES Preparation of all the formats / check sheets / SOP using MS Excel.Preparation of quality feedback form for vendors and end users.Communication with clients.Handling Purchase order, Proforma invoice, shipping documents.

Preparation and management of TT for export and import invoices for excise duty.Co-ordination with production and R&D team (having ISO 17025 accredited calibration laboratory) for continual improvement of the quality standards of all the product range.

Daily attendance record filling of employees of Microlit and evaluation of their work performance.

Preparation of documents for exhibiting in Exhibitions all over the world.Preparation of documentation for applying visas for people schedule for exhibitions and foreign business trip.

Preparation and management of documents for getting certification to export all the products / components.

Total Quality Control internal documentation work.

EDUCATIONAL & CREDENTIALS

MBA in HR management from Sikkim Manipal University, India, 2015. Masters in Technology (Biotechnology) from Integral University, Lucknow, India,

2010 Bachelors in Technology (Biotechnology) from Integral University, Lucknow, India,

2008. Intermediate (10+2) from Career Convent College (ISC Board) Vikas Nagar

Lucknow, U.P, India, 2004. Secondary School (10th Std. ) from Career Convent College (ICSE Board) Vikas

Nagar Lucknow, U.P, India, 2002.

TRAININGS

Six month training / project for ‘A dissertation on Protein Profiling of Rat Plasma Following Exposure to Pesticides’ under the supervision of Dr. Yogeshwer Shukla (Scientist F & Head, Proteomics Laboratory) in Indian Institute of Toxicology Research (Council of Scientific and Industrial Research).

Period: Jan 2010 to June 2010. One month summer training in Varun Beverages Ltd. Noida, as a. Quality

Controller in the academic year of 2005-2006 One month summer training in Parag dairy Lucknow in the academic session of

2006-2007

IT FORTE

Well versed with MS office. Working daily on MS Office 2013. Successful operation of biometric system on basis of which employee’s salary chart

is prepared.

BEHAVIOURAL COMPETENCIES

Maximizer (I am driven by new ideas and continuous improvement) Relater (I am capable of dealing with people at all levels and stimulating

innovation) Analytical (I understand performance results and how to put the information to

beneficial use) Strategic (I can visualize the path forward and direct the program accordingly) Responsibility (I take ownership and deliver focused results)

PERSONAL DOSSIER

Date of Birth: April 16th, 1987Marital Status:

Married Husband: Devaki Nandan Language known: Hindi, English Passport No: G2526954Visa Status: Husband sponsored visaExpected Salary: As per company standards

DECLARATION: -I hereby declare the above-furnished information to be true to my knowledge and belief.

DATE :PLACE :

(NEHA SHARMA)