Orchid Hotel Brand Guideline

HEÄ THOÁNG NHAÄN DIEÄN THÖÔNG HIEÄU ORCHID HOTEL

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www.orchidhotel.com.vn


Xuaát baûn thaùng 4 naêm 2010

Copyright © 2010 by Orchid Hotel. All rights reserved

Thoâng tin chi tieát www.orchidhotel.com.vn

Hoã trôï veà Heä thoáng nhaän dieän thöông hieäu [email protected]

HEÄ THOÁNG TIEÂU CHUAÅN CÔ BAÛNYÙ nghóa logo Orchid Hotel 6 Quy ñònh tyû leä töông quan giöõa caùc thaønh toá 7 Giôùi haïn khoâng gian cuûa logo 8 Quy ñònh kích thöôùc toái thieåu cho logo 9 Quy ñònh maøu ñaëc tröng 10 Logo treân neàn maøu ñaëc tröng 11 Phieân baûn traéng ñen 12 Tröôøng hôïp ñaëc bieät 13 Thaønh toá ñoà hoïa hoã trôï 14 Moät soá caùch söû duïng sai Logo 15 Quy ñònh kieåu chöõ 16

HEÄ THOÁNG TIEÂU CHUAÅN AÙP DUÏNGHEÄ THOÁNG BAÛNG HIEÄUBeân ngoaøi 20Quaày tieáp taân 21Beân trong 22

AÁN PHAÅM CHO KHAÙCH SAÏN

KHU VÖÏC COÂNG COÄNG

CHECK-INTeäp giöõ khoùa phoøng 24Theû khoaù töø 25

Hoaù ñôn baùn haøng 26

NGÖÔØI MÔÛ CÖÛALogo Decal treân xe 27 Duø che 28Theû giöõ xe 29Theû haønh lyù 30Theû ñi xe 31

SAÂN BAYbaûng ñoùn khaùch 32

VAÊN PHOØNG PHAÅMDanh thieáp 34Giaáy tieâu ñeà 35Bao thö tieâu chuaån 36Giaáy ghi chuù 37Giaáy decal nhieàu muïc ñích 38Böu thieáp 39Thieäp möøng 40

ÑOÀNG PHUÏCNhaân vieân leã taân 42Nhaân vieân phuïc vuï phoøng vaø baûo veä 43Nhaân vieân phuïc vuï beáp vaø nhaø haøng 44Nhaân vieân vaên phoøng 45

KHU VÖÏC PHOØNG NGUÛ

Baûng caám huùt thuoác 47Theû treo cöûa phoøng “Xin ñöøng laøm phieàn”, “Vui loøng doïn phoøng” 48Phieáu goùp yù vaø thoâng tin khaùch haøng 49

Danh muïc thöùc uoáng trong tuû laïnh 50Baûng chæ daãn treân ñieän thoaïi 51Baûng giaù dòch vuï giaët laø 52Baûng “höôùng daãn söû duïng keùt saét” 53Khaên taém 54Thaûm chuøi chaân 55Goái vaø ga giöôøng 56Deùp mang trong phoøng 57Tuùi vaûi ñöïng ñoà 58Tuùi giaáy du lòch 60Night turn down card 61No night turn down card 62Card chuùc möøng khi khaùch ñeán 63Card “chuùc treû nguû ngon” 64Card “With compliments” 65Bao ly 66Hoäãp ñöïng keïo socola 67Hoäp ñeå ñoà trong phoøng taém 68Caùc vaät duïng trong phoøng taém vaø vaät duïng khaùc 69

KHU VÖÏC AÅM THÖÏC

Khaên giaáy 71Khaên aên 72Loùt ly, ñöôøng söõa ñoùng goùi 73Thöïc ñôn ñieåm taâm 74

AÁN PHAÅM DAØNH CHO QUAÛNG CAÙO

Trang thoâng tin ñieän töû 76 Brochure khaùch saïn 77 Thö ñieän töû 78Baûn ñoà cho khaùch du lòch 79

HEÄ THOÁNG TIEÂU CHUAÅN CÔ BAÛN


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Logo Orchid Hotel laø moät thieát keá nhu nhaõ vaø tinh vi, gioáng nhö ñaëc tröng cuûa ngaønh ngheà dòch vuï cuûa söï taän tuïy. Veà toång theå, logo laø nhöõng neùt maûnh mai keát hôïp, theå hieän söï tinh teá ñaëc tröng cuûa con ngöôøi xöù Hueá.

Veà maøu saéc, maøu tím nheï cuûa Hueá vaø xanh laù cuûa caây keát hôïp vôùi nhau raát haøi hoaø vaø söï saép ñaët cuûa hoïa tieát laø coù chuû ñích. Vôùi boá cuïc naøy, nhìn thoaùng qua, ta nhö thaáy caû moät gioø phong lan xanh ñang buoâng xuoáng nhöõng boâng tím khoe saéc.

Nhìn ôû moät goùc ñoä khaùc, logo gioáng nhö moät khung cöûa soå xanh môû ra moät vöôøn hoa tím bieác, caûm giaùc mang ñeán thaät eâm ñeàm vaø nheï nhaøng. Ñoù cuõng chính laø caûm giaùc maø khaùch haøng seõ ñöôïc ñaûm baûo khi ñeán vôùi Orchid Hotel.

YÙ NGHóA LOGO ORCHID HOTEL


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14A

TYÛ LEÄ TÖÔNG QUAN GIÖõA CAÙC THAØNH TOÁ

Logo laø moät phaàn quan troïng khoâng theå taùch rôøi trong heä thoáng nhaän dieän thöông hieäu cuûa Orchid Hotel. Chæ coù logo taïo ra töø file goác do Orchid Hotel cung caáp môùi ñuû tieâu chuaån ñeå söû duïng. Khoâng ñöôïc phoùng taùc, veõ laïi hoaëc thieát keá theâm bôùt baát kyø yeáu toá naøo cuûa logo Orchid Hotel.

Hình daùng thieát keá cuûa Logo ñöôïc thoáng nhaát trong moïi tình huoáng söû duïng vaø phaûi tuaân theo nhöõng chæ daãn trong cuoán Heä thoáng nhaän dieän thöông hieäu naøy ñeå ñaûm baûo hình daùng nguyeân baûn cuûa logo khoâng bò thay ñoåi.


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x

x

x x

x height clear zone

GIÔÙI HAÏN KHOÂNG GIAN CUÛA LOGO

Khoâng gian cuûa logo chính laø voøng baûo veä thöông hieäu, nhaèm traùnh aûnh höôûng cuûa nhöõng yeáu toá khaùc leân thöông hieäu khi xuaát hieän treân moïi phöông tieän truyeàn thoâng - treân vaên baûn, treân maïng, treân truyeàn hình,... vaø moïi phöông tieän yeâu caàu khaùc.

Khoaûng troáng cuûa vuøng an toaøn quanh logo luoân baèng chieàu cao cuûa chöõ O. Quy taéc naøy aùp duïng trong caùc maãu quaûng caùo, caùc baûng hieäu, nhaõn daùn hoaëc caùc öùng duïng töông töï.


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30mm

QUY ÑòNH KíCH THÖÔÙC TOÁI THIEÅU

Ñeå logo treân caùc aán phaåm ñöôïc deã daøng nhaän dieän baèng maét thöôøng vaø thuaän tieän trong vieäc saûn xuaát caùc vaät phaåm quaûng caùo, kích thöôùc toái thieåu cuûa logo ñöôïc qui ñònh nhö sau:

° Trong moïi tröôøng hôïp, chieàu ngang toái thieåu cuûa logo laø 30mm. Chieàu cao ñöôïc xaùc ñònh theo tyû leä töông öùng.

° Trong caùc öùng duïng treân maøn hình nhö web, chieàu ngang toái thieåu cuûa logo laø 60px. Chieàu cao ñöôïc xaùc ñònh theo tyû leä töông öùng.


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Orchid HotelVIOLET

Process Color50% Cyan; 90% Magenta;0% Yellow; 0% Black

RGB ValueR: 144; G: 64; B: 152

Orchid HotelGREEN

Process Color100% Cyan; 0% Magenta;80% Yellow; 0% Black

RGB ValueR: 0; G: 167; B: 109

QUI ÑòNH MAØU ÑAëC TRÖNG

Caùc tieâu chuaån maøu, caùc thoâng soá maøu ñöôïc söû duïng chính xaùc, ñaûm baûo khoâng coù baát kyø thay ñoåi naøo cho taát caû caùc öùng duïng cuûa logo Orchid Hotel vaø phaûi ñöôïc tuaân thuû nghieâm ngaët trong taùi saûn xuaát ñeå duy trì tính nhaát quaùn vaø ñoàng boä cuûa thöông hieäu.


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LOGO TREÂN NEÀN MAØU ÑAëC TRÖNG

Caùc tieâu chuaån maøu, caùc thoâng soá maøu ñöôïc söû duïng chính xaùc, ñaûm baûo khoâng coù baát kyø thay ñoåi naøo cho taát caû caùc öùng duïng cuûa logo Orchid Hotel vaø phaûi ñöôïc tuaân thuû nghieâm ngaët trong taùi saûn xuaát ñeå duy trì tính nhaát quaùn vaø ñoàng boä cuûa thöông hieäu.


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PHIEÂN BAÛN TRAéNG ÑEN

Phieân baûn traéng ñen ñöôïc söû duïng cho caùc tröôøng hôïp khoâng theå duøng maøu nguyeân baûn cuûa logo Orchid Hotel. Nhö giaáy Fax, in ñen traéng...


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TRÖÔØNG HÔÏP ÑAëC BIEÄT

Trong moät soá tröôøng hôïp ngoaïi leä nhö: eùp nhuõ kim loaïi maøu ñoàng, baïc treân giaáy hoaëc treân caùc chaát lieäu kim loaïi nhö Inox, ñoàng aên moøn...


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THAØNH TOÁ ÑOÀ HOÏA HOã TRÔÏ

Caùc thaønh toá ñoà hoïa laø nhöõng hoïa tieát trang trí boå sung nhaèm taêng khaû naêng nhaän bieát cho thöông hieäu veà thò giaùc, vì vaäy khi theå hieän caàn tuaân thuû theo yù töôûng vaø maøu saéc moät caùch nhaát quaùn.


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MOÄT SOÁ CAÙCH SÖÛ DUÏNG SAI LOGO

Treân ñaây laø moät soá tröôøng hôïp söû duïng sai logo, trong moïi tröôøng hôïp tuyeät ñoái khoâng laøm bieán daïng logo nguyeân thuûy nhö: ñoåi maøu, boùp meùo, laøm nghieâng, taïo boùng ñoå, ñaët treân neàn coù maøu gaàn gioáng vôùi logo...


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HeadingAgaramond Pro

Agaramond Pro Regular 31/32ptSentence case

Body heading Level 2 Agaramond Pro Regular 9/12ptSentence case

Body text Agaramond Pro Regular 9/12ptSentence case

Body Emphasis Level 1 Agaramond Pro Italic 9/12ptText Case

Body Emphasis Level 2 Agaramond Pro Regular 9/12ptText Case

Body Emphasis Level 3 Agaramond Pro Regular 9/12ptText Case

Body heading Level 1 Agaramond Pro Bold 13/15ptTitle Case

QUY ÑòNH KIEÅU CHÖõ (HARD COPY)

Font chöõ cuûa Orchid Hotel laø Agaramond Pro ñöôïc söû duïng trong caùc thieát keá in aán treân giaáy (on paper).

Boä kí töï Agaramond Pro hoã trôï 21 ngoân ngöõ: Vieät Nam, Basque, Breton, Catalan, Ñan Maïch, Haø Lan, Anh, Phaàn Lan, Phaùp, Gaelic (Irish/Scots), Ñöùc, Iceland, Indonesia, Ai len, YÙ, Na Uy, Boà Ñaøo Nha, Saami (Southern), Taây Ban Nha, Swahili, Thuïy Ñieån.


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HeadingTimes New Roman

Times New Roman Regular 31/31ptSentence case

Body heading level 2 Times New Roman Bold 13/15ptSentence case

Body text Times New Roman Regular 9/11ptSentence case

Body Emphasis Level 1 Times New Roman Italic 9/11ptText case

Body Emphasis Level 2 Times New Roman Bold Italic 9/11ptText case

BODY HEADING LEVEL 1 Times New Roman Regular 13/15ptAll caps

QUY ÑòNH KIEÅU CHÖõ (SOFT COPY)

Trong tröôøng hôïp laøm vieäc vôùi vaên baûn thoâng thöôøng, taøi lieäu göûi ra ngoaøi, hoaëc söû duïng trong moâi tröôøng tröïc tuyeán maø font chöõ Agaramond Pro khoâng theå ñính keøm, hoaëc khoâng coù saün treân maùy ngöôøi söû duïng, font chöõ Times New Roman ñöôïc söû duïng thay theá.

HEÄ THOÁNG TIEÂU CHUAÅN AÙP DUÏNG

HEÄ THOÁNG BAÛNG HIEÄU


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BAÛNG HIEÄU BEÂN NGOAØI

* Kích thöôùc: Tæ leä thuaän vôùi chieàu roäng maët tieàn khaùch saïn.

* Quy caùch: Söû duïng chaát lieäu ñeøn Neon hoaëc Aluminium.


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BAÛNG HIEÄU KHU VÖÏC SAÛNH

* Kích thöôùc: Tæ leä thuaän vôùi chieàu roäng vaùch & canh giöõa.

* Quy caùch: Söû duïng chaát lieäu inox maï ñoàng, hoaëc mica ñeå taïo chöõ noåi vôùi ñoä daøy logo 15 mm.


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BAÛNG HIEÄU KHU VÖÏC PHOØNG

RESTAURANTPARKING

100mm* Kích thöôùc: Chieàu cao chöõ: 100 mm Chieàu roäng: tæ leä vôùi chieàu cao cuûa chöõ.

* Quy caùch: Söû duïng chaát lieäu inox maï ñoàng, hoaëc mica ñeå taïo chöõ noåi vôùi ñoä daøy chöõ laø 10 mm.

AÁN PHAÅM KHAÙCH SAÏN


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TEÄP GIÖõ KHOÙA PHOØNG

ORCHID HOTEL30A Chu Van An Street,

Hue City, VietnamT. (84-54) 383 1177 / 383 1178

F. (84-54) 383 1213E. [email protected]

Maët tröôùc Maët sau

* Kích thöôùc: 60 x 90 (mm)

* Quy caùch: In boán maøu In aán treân giaáy taùi cheá


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THEÛ KHOÙA TÖØ

YOUR ROOM

Keep all your valuables in the safe located in your room or our safe deposit facilities, free of charge at the Front Desk.

For any assistance or service, please contact our Delighted to Serve at extension “0’’.

NOTES

Check-in time is at 14.00.

Check-out time is at 12.00 noon.

A Late Check Out policy is according to availability with a charge of fifty percent of room rate for stays that are after 12PM-Noon but before 6PM, then late Check Out that is after 6PM, there is a charge of a full nights room rate plus taxes.

Payments made by Master, Visa or Traveler's Cheque is surcharged 3%.

Breakfast serves from 6:30 am - 10:00 am.




* Quy caùch: In hai maët In treân chaát lieäu nhöïa PVC


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HOAÙ ÑÔN BAÙN HAØNG

HOÙA ÑÔN / BILL

30A Chu Van An Street, Hue CityT. (84-54) 383 1177 / 383 1178F. (84-54) 383 1213E. [email protected]

Teân / Name .................................................................. Phoøng / Room No. ....................................

Ngaøy / Date ................................................................. Hoaù ñôn soá / No . .......................................

Ngöôøi nhaän haøng Ngöôøi vieát hoaù ñôn Received by Issued by

STTNo.

Teân haøngDescription

Ñôn vò Unit

Soá löôïngQuantity

GiaùUnit Price

Thaønh tieàn Amount

Coäng / Add:

Thueá / VAT:

Toång coäng / Total:

Baèng chöõ / In Word


Löu yù: tuøy vaøo muïc ñích söû duïng coù theå theâm hoaëc bôùt moät soá muïc vaøo hoùa ñôn sao cho hôïp lyù.


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LOGO DECAL TREÂN XE

* Kích thöôùc: Kích thöôùc beân hoâng: Chieàu daøi logo Orchid daøi 3/2 so vôùi chieàu daøi tay naém cuûa xe innova. Chieàu cao tæ leä vôùi chieàu daøi Slogan ñaët ngang logo: Söû duïng font Zapfino. Chieàu daøi slogan gaáp ñoâi chieàu daøi tay naém. Kích thöôùc cöûa cuoái xe: Logo daøi gaáp ñoâi tay naém xe.

* Quy caùch: Söû duïng chaát lieäu decal

Löu yù: logo vaø slogan ñeàu ñaët ôû giöõa cöûa xeù.


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DUØ CHE

22 cm

48 cm

3 cm

* Quy caùch: In logo vôùi 02 maøu ñaëc tröng leân duø che coù neàn maøu xaùm hoaëc traéng.


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THEÛ GIÖõ XEDAØNH CHO KHAÙCH

No 000001

Name:

Room Number:

Bagage Recovery Date:

No 000001

Sandiam zzriuscil dolore minit irilit lamet lutpat ad euipisi.Qui exer iliquat in et ea faci blan ex el utpat, cons eugiam nostrud dolorem dolupta tiscincing eugue commod ea faccum eugiatue delessim augait do odolobore facil dolut nostrud duisim aliquam quamet nons nostrud molorper sequisim nit inibh ero dolessequisl init nulpute minit lobor sequi blandip et, consequamet ut atin ulluptat accummolore tem velit lore magnim el enim dio odoluptat velisit nis ea con vulput aut praesed modolorem volobore veliquam nim aliquis aliquat, sequatin henibh eum at.

We’re using recycle-paper in Orchid Hotel

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Name:

Room Number:


No 000001

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Name:

Room Number:


No 000001

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Name:

Room Number:


No 000001

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ORCHID HOTEL30A Chu Van An Street, Hue City, Vietnam

T. (84-54) 383 1177 / 383 1178E. [email protected]


T. (84-54) 383 1177 / 383 1178E. [email protected]

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1. Theû giöõ xe daïng caøi * Kích thöôùc: 320 x 35 (mm)

* Quy caùch: Söû duïng giaáy taùi cheá, in ba maøu, hai maët

2. Theû giöõ xe daïng baám * Kích thöôùc: 200 x 40 (mm)

* Quy caùch: In ba maøu, hai maët

Löu yù: tuøy töøng muïc ñích coù theå in treân giaáy taùi cheá hoaëc giaáy thöôøng cho phuø hôïp.


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THEÛ HAØNH LYÙ DAØNH CHO KHAÙCH

TEÂN/ NAME:

ROOM NO.:

SERIES NO.:

PIECE: OF

SERIES NO.:

PIECE: OF


Hue City, VietnamT. (84-54) 383 1177 / 383 1178




* Quy caùch: Söû duïng giaáy taùi cheá, in ba maøu, hai maët. Coù caán raêng cöa ñeå xeù.


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Company:

Taxi Number:

30A Chu Van An Street, Hue CityT. (84-54) 383 1177 / 383 1178


THEÛ ÑI XEDAØNH CHO KHAÙCH


* Quy caùch: Söû duïng giaáy taùi cheá, in ba maøu, hai maët.


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BAÛNG ÑOÙN KHAÙCH


* Quy caùch: Söû duïng chaát lieäu PP daùn leân Foam Board. Haøng cuoái ghi teân khaùch.


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DANH THIEÁP

Danh thieáp nhaân vieân Danh thieáp khaùch saïn


* Quy caùch: Söû duïng giaáy Art 300gsm, in ba maøu, hai maët.


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30A Chu Van An Street, Hue City, Vietnam | T. (84-54) 383 1177 / 383 1178 | F. (84-54) 383 1213 | E. [email protected]


GIAÁY TIEÂU ÑEÀTIEÂU CHUAÅN


* Quy caùch: Söû duïng giaáy Art, in ba maøu, moät maët.


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30A Chu Van An Street, Hue City, Vietnam | T. (84-54) 383 1177 / 383 1178 | F. (84-54) 383 1213 | E. [email protected]

BAO THÖTIEÂU CHUAÅN

* Kích thöôùc: 220 x 110 x 35 (mm)

* Quy caùch: Söû duïng giaáy Art, in ba maøu, moät maët. Beá, daùn thaønh phaåm.


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GIAÁY GHI CHUÙ


* Quy caùch: Söû duïng giaáy Art, in ba maøu, moät maët. Daùn keo thaønh phaåm.


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GIAÁY DECAL NHIEÀU MUÏC ÑíCH

* Kích thöôùc: Tuøy thuoäc vaøo muïc ñích söû duïng.

* Quy caùch: Söû duïng chaát lieäu Decal. Beá thaønh phaåm.


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BÖU THIEÁP


T. (84-54) 383 1177 / 383 1178 | F. (84-54) 383 1213E. [email protected] | www.orchidhotel.com.vn

To:

Maët tröôùc

Maët sau


* Quy caùch: Söû duïng giaáy Art, in boán maøu, hai maët.


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30A Chu Van An Street, Hue City, VietnamT. (84-54) 383 1177 / 383 1178


THIEÄP MÖØNG (SINH NHAÄT, HONEY MOON,...)

Maët ngoaøi

Maët trong


* Quy caùch: Söû duïng giaáy Art, in boán maøu, hai maët. Coù söû duïng giaáy can ñeå ghi thoâng ñieäp.


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ÑOÀNG PHUÏC NHAÂN VIEÂN LEã TAÂN

Ñoàng phuïcleã taân nöõ

Ñoàng phuïcleã taân nam

Ñoàng phuïc laø söï phoái hôïp giöõa caùc gam maøu ñaëc tröng vaø ñöôøng vieàn. Ñoàng thôøi keát hôïp vôùi aùo Vest ñen söû duïng trong muøa ñoâng cho caû nam vaø nöõ.

* Quy caùch:

Nam: aùo traéng keát hôïp vôùi caùc ñöøôøng vieàn maøu tím than, may theo daïng aùo sô mi, caùch ñieäu phaàn coå aùo vaø tay aùo.

Nöõ: aùo söû duïng maøu tím nhaït, quaàn maøu tím than, may theo daïng aùo daøi truyeàn thoáng , caùch ñieäu phaàn tay aùo (tay ngaén, vieàn tay, vieàn coå vaø theâu treân taø)


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ÑOÀNG PHUÏC NHAÂN VIEÂN BAÛO VEÄ VAØ DOÏN PHOØNG

Nhaân vieân baûo veä Taøi xeá Phuïc vuï phoøng

* Quy caùch:

Nam: aùo traéng keát hôïp vôùi caùc ñöôøng vieàn maøu tím vaø nuùt aùo laøm ñieåm nhaán.

Nöõ: aùo baø ba truyeàn thoáng caùch ñieäu vôùi tay ngaén maøu tím nhaït keát hôïp vôùi caùc ñieåm nhaán ôû vieàn aùo, vieàn coå vaø vieàn tay.


44

ÑOÀNG PHUÏC NHAÂN VIEÂN BEÁP VAØ NHAØ HAØNG

Ñoàng phuïcnhaân vieân phuïc vuï

nhaø haøng

Ñoàng phuïcnhaân vieân phuïc vuï

beáp aên

* Quy caùch:

Nam: aùo traéng keát hôïp vôùi caùc vieàn maøu tím than.

Nöõ: aùo daøi truyeàn thoáng caùch ñieäu (taø ngaén) vôùi tay ngaén maøu tím nhaït keát hôïp vôùi caùc ñieåm nhaán ôû vieàn aùo, vieàn coå vaø vieàn tay.


45

ÑOÀNG PHUÏC NHAÂN VIEÂN VAÊN PHOØNG

Ñoàng phuïcnhaân vieân vaên phoøng

cho nöõ

Ñoàng phuïcnhaân vieân vaên phoøng

cho nam

* Quy caùch:

Söû duïng kieåu ñoà Vest laø chuû yeáu.

Keát hôïp giöõa gam maøu traéng (aùo sômi beân trong) vaø ñen (aùo khoaùt ngoaøi) cho boä ñoàng phuïc phoái hôïp cuøng nhöõng ñöôøng vieàn maøu tím ñaëc tröng cuûa Orchid ôû coå, tay aùo.


47

BAÛNG CAÁM HUÙT THUOÁC


* Quy caùch: Söû duïng chaát lieäu mica hoaëc inox.


48

THEÛ TREO CÖÛA PHOØNG

PLEASECLEAN

MYROOM

PLEASEDO

NOTDISTURB


* Quy caùch: Söû duïng giaáy taùi cheá, in hai maøu, moät maët.


49

PHIEÁU GOÙP YÙ & THOÂNG TIN KHAÙCH HAØNG

COMMENTS CARD

Excellent Good Average Fair Unsatisfactory

Excellent Good Average Fair N/A

Dear Guest,We thank you for your staying at our hotel. We would greatly appreciate your time in giving us your valuable comments. Your responses will be used to continually improve our services. Again thank you for your time and consider-ation on our survey.

1. How many times have you been in Viet Nam?

2. Why did you choose our hotel for your stay?

3. What do you think about our services?

Receptionists/font desk:Room cleaners/cleanliness:Breakfast waitress:Comments:

4. Please note the conditions of the room you are staying in?

Did you find your room Clean (bed room) (bath room)ComfortableAdequately litAir-conditionerSatellite TV ProgramsEquipment in good working orderComments:

The first time 2 over 3

Excellent Good Average Fair

5. Were you pleased with breakfast at our hotel?

Comments:

6. What is your opinion about our guest services:

Telephone serviceInternet serviceLaundry and dry cleaningMini-barBaggage storageMessage serviceWake-up callTransportation serviceTour serviceComments:

7. What do you think is most important when choosing a hotel?

8. Other comments

9. If there are additional services our hotel could offer what would you suggest?

10. About yourselfName Room NoHome Address:Business Address:Email Address: Date of your visit:From: To:Age:Sex: Male FemaleWould you stay with us again Yes NoWould you recommend our hotel to your friends Yes NoThank you for your stay at our Hotel and your comments.I hope we can welcome you again to our Hotel in the future.

Less than 30 30-40 41-50 51-60 Over 60

Excellent Good Average Fair N/A


* Quy caùch: Söû duïng giaáy Art, in ba maøu, hai maët.


50

DANH MUÏC F&B TRONG MINIBAR

Teân khaùch haøng / Guest name: .............................................................................................................................

Soá phoøng / Room no.: ...........................................

Ngaøy / Date: ..........................................................

Chöõ kyù khaùch haøng / Guest Signature:

HOÙA ÑÔN MINIBARMINIBAR VOUCHER

DuøNg CHO kHAÙCH SAïN/fOR HOtEl USE ONly

Thôøi gian kieåm tra/time checked: .............................

Ngöôøi kieåm tra/checked by: ......................................

.....................................................................................

° Ñeå thuaän lôïi vaø haøi loøng khaùch haøng, tuû Minibar seõ ñöôïc boå sung haøng ngaøy./ for your convenience and pleasure, your minibar will be replenished daily.

° Xin quyù khaùch vui loøng ñieàn vaøo hoùa ñôn ñoà Minibar ñaõ söû duïng./ Please indicates you consumption from the minibar.

° Neáu quyù khaùch söû duïng ñoà Minibar trong ngaøy traû phoøng xin vui loøng göûi hoùa ñôn naøy taïi quaày thu ngaân./ for items are consumed on your day of departure, please present this voucher to the hotel cashier.

° khaùch saïn hoa lan phuïc vuï mieãn phí cafe vaø cheø haøng ngaøy. giaù treân tính baèng vND ñaõ bao goàm thueá vAT vaø phí phuïc vuï./ Coffee and tea is provided with our compliments. All rates are in VND and inclusive VAt and service charge.

STTNo

Soá löôïngPar stock

Teân haøngItems

kích thöôùc Size

Ñôn giaù Init price

SL söû duïngQuantity consumed

Toång soáAmount

gioû ñoà maây / from the basket1 1 Golia Active 4,0002 1 Original fruit 7,0003 1 Hyacinth Crackers 5,0004 1 Snecker 20,0005 1 Pringle Chips 20,0006 2 tan tan Nut 20,000

Minibar1 5 lavie Small 8,0002 1 lavie Big 12,0003 2 Heiniken Beer 330ml 17,0004 2 Huda Beer 330ml 12,0005 2 Cocacola 330ml 10,0006 2 Swister 250ml 10,0007 2 Winter Melon tea 330ml 10,000

Toång soá tieàn / total consumed: .......................................................................................... vND




51

BAÛNG CHæ DAãN SÖÛ DUÏNG ÑIEÄN THOAÏI

HOW TO MAKE A CALL

Hotel calling

Reception: 100 or 0Room to room: Dial Room No.

Calling inside Hue

Please dial: 9 + tel no.

Calling to outside Hue

Please dial: 9 + 0 + area code + tel no.

Overseas call

Please dial: 9 + 00 + country code + area code + tel no.

To send a fax

Please ask the reception! Thank you very much.

* Note: Local call: free of charge Domestic: 3,000 dong/minute Cell phone: 5,000 dong/minute International: 01usd/per minute




52

BAÛNG GIAÙ DòCH VUÏ GIAëT LAØ

HOÙA ÑÔN GIAËT LAØLAUNDRY & DRY CLEANING PRICE LIST

1. Xin vui loøng ñaùnh daáu ñoà giaët laø vaøo coät daønh cho khaùch. Trong tröôøng hôïp quyù khaùch khoâng ñaùnh daáu tröôùc, khaùch saïn seõ caên cöù treân söï ñaùnh daáu cuûa nhaân vieân khaùch saïn. Sau khi nhaän haøng traû töø nhaân vieân khaùch saïn, xin quyù khaùch kieåm laïi ñoà tröôùc khi rôøi khoûi quaày. Khaùch saïn seõ khoâng chòu traùch nhieäm veà vieäc thaát laïc ñoà sau khi quyù khaùch ñaõ nhaän vaø rôøi ñi./ Please indicate the number of articles to be laundered (guest count), falling which the hotel count will prevail. Before leaving the counter, count your articles. No claim will be entertained after leaving the laundry shop.

2. Neáu do kieåu caùch vaø chaát lieäu vaûi, khaùch saïn seõ khoâng chòu traùch nhieäm ñoái vôùi quaàn aùo bò co, phai maøu, hoûng hoaëc maát nhöõng vaät trang söùc ñính treân quaàn aùo nhö hoa, haït cöôøm vaø/hoaëc baát cöù söï thieät haïi naøo khaùc ñaõ noùi ôû treân./ Due to the conditions and characteristics of the material used in the articles, we will not be liable for shrinkage, colorfading, damaged of decorative beads, trims, buttons and omamental designs and/or any other damage due to the normal wear and tear of the said articles.

3. Khaùch saïn khoâng chòu traùch nhieäm tröôùc baát cöù thieät haïi naøo ñoái vôùi quaàn aùo caàn taåy hoaëc xöû lyù ñaëc bieät theo yeâu caàu cuûa quyù khaùch./ Special treatment and removal of stains will be at owner’s risk.

4. Khaùch saïn seõ chòu traùch nhieäm veà nhöõng thaát laïc hoaëc hoûng do nhöõng tình huoáng khaùch quan nhöng seõ haïn cheá toái ña vaø chi phí ñeàn buø cao nhaát khoâng vöôït quaù 10 laàn giaù ñoà giaët laø. Moïi thaéc maéc xin baùo laïi cho nhaân vieân khaùch saïn trong voøng 24h keøm theo hoùa ñôn giaët laø./ Our liability for loss or damage due to uncontrollable circumstances shall be limited to the fail value of the articles but not exceeding ten times the cost of the laundry or dry cleaning service. Any problems should be reported within 23 hours and accompanied by theirs receipt.

5. Khaùch saïn seõ khoâng chòu traùch nhieäm tröôùc baát cöù ñoà vaät coù giaù trò bò maát khi quyù khaùch ñeå queân trong ñoà giaët./ The hotel is not liable for loss of any valuables left in the garment.

(*) Thöôøng / Normal: Ñoà giaët tröôùc 10h saùng seõ traû vaøo toái ngaøy hoâm sau / Before 10:00 A.M will be returnel the following day evening. (* *) Nhanh / Express: Ñoà giaët tröôùc 10h saùng seõ traû trong ngaøy, phí coäng theâm 50 % / Before 10:00 A.M will be returnel the same day with 50 % surcharge.

Teân khaùch haøng / Guest name: .....................................................................................

Soá phoøng / Room no.: ....................................................................................................

Ngaøy / Date: ...................................................................................................................

Hoùa ñôn soá / Invoice no.: ................................................................................................

Xin vui loøng ñieàn vaøo oâ döôùi ñaây / Please spesify:

Treo / Hanger Hoà / Starch

Gaäp / Folder Khoâng hoà / No strarch

Thöôøng / Normal * Nhanh / Express * *

Mieâu taûDescription

Giaët öôùt / Laundry Laø / Pressing OnlyTính / Count Ñôn giaù

PriceCoängTotal

Tính / Count Ñôn giaù Price

CoängTotalKhaùch

GuestKhaùch saïn

HotelKhaùchGuest

Khaùch saïnHotel

Veùt (boä) / Suit (2 pcs) NA 20,000AÙo sô mi daøi tay / Shirt Long Sleeve 7,000 3,000AÙo sô mi ngaén tay / Shirt Short Sleeve 6,000 3,000AÙo phoâng / T-Shirt 7,000 3,000AÙo len sôïi / Knitted 8,000 3,000AÙo veùt - Caø vaït / Vest - Tie NA 3,000AÙo Jacket ñoâng / Winter Jacket 12,000 7,000Khaên quaøng coå / Scarf 6,000 4,000Quaàn boø/ Jeans 8,000 4,000Quaàn daøi / Trousers 7,000 4,000Quaàn sooùc / Shorts 5,000 3,000aùo nguû nöõ / Night-dress 7,000 3,000Pyjamas / Pyjamas (Set) 10,000 5,000Khaên taém / Bath - Towel 5,000 3,000AÙo loùt / Undershirt 3,000 NAQuaàn loùt / Underpants 3,000 NATaát / Socks 3,000 NAKhaên tay / Handkerchief 2,000 NAVaùy daøi / Long Dress 10,000 5,000Tuùi / Bag 12,000 NAVaùy ngaén / Pleated Skirt - Mini Skirt 9,000 5,000Chaên / Blanket 30,000 12,000Nhöõng loaïi khaùc / Others

Coäng / Total: .................................................................................................................................... VND

Giaët nhanh (50 % tính theâm) / Express (50 % surcharge): ............................................................ VND

Toâi ñoàng yù vôùi nhöõng ñieàu kieän treân ñaây / I agree to and accept the conditions of above service state

Chöõ kí khaùch haøng / Guest's Signature




53

HÖÔÙNG DAãN SÖÛ DUÏNG KEÙT SAéT

This safe can be operated by either 4 digit code or credit card

TO OPEN SAFE Open safe by digit code: press on correct 4 digit code, door

will be opened automatically. Open safe by credit card: sliding the correct credit card, door

will be opened automatically.

OPEN LOCK SAFE Close safe by digt code: enter your 4 digits code. Then press

“#” button, door will be closed automatically. Note: after the 4 digits code is set, the safe can only be

open/ lock under this code unless safe has been reset. Close safe by credit card: sliding the correct credit card,

door will be closed automatically. Note: after the card is set, the safe can only be open/close

under this card unless safe has been reset. Note: after three times wrong entry, safe will be clocked for 15 minutes.

INSTRUCTION MANUAL




54

KHAÊN TAéM SÖÛ DUÏNG TRONG PHOØNG

10 c

m

5 cm

30 cm 18 cm

3 cm

12 cm

Khaên Maët

Khaên Tay

Khaên Taém

* Kích thöôùc: Tæ leä logo tính theo chieàu roäng (chieàu cao tæ leä vôùi chieàu roäng cuûa logo, hoaëc hoa vaên)

* Quy caùch: Taát caû caùc khaên duøng trong nhaø taém ñeàu söû duïng maøu traéng, coù logo daäp chìm treân khaên. Khaên maët söû duïng hoa vaên daäp chìm.

Teân saûn phaåm Kích thöôùc Kích thöôùc logo(theo chieàu roäng)

Khaên maët 34 x 34 (cm) 55g/c

12 cm

Khaên tay 34 x 70 (cm) 30g/c

18 cm

Khaên taém 65 x 140 (cm) 500g/c

30 cm


55

THAÛM CHUØI CHAÂN

12.5

cm

40 cm

* Kích thöôùc: 45 x 80 (cm) - 360g/c

* Quy caùch: Söû duïng logo vôùi kích thöôùc 40 cm chieàu roäng, canh giöõa.


56

GOÁI VAØ GA GIÖÔØNG

* Quy caùch: Söû duïng chaát lieäu Cotton keát hôïp theâu hoa vaên Orchid trang trí.


57

DEÙP MANG TRONG PHOØNG

* Quy caùch: Söû duïng chaát lieäu vaûi loâng theâu logo Orchid.


58

TUÙI VAÛI ÑÖÏNG ÑOÀ

* Quy caùch: Söû duïng chaát lieäu vaûi boá, daïng tuùi ruùt daây.


60

TUÙI GIAÁY DU LòCH


Hue City, VietnamT: (84-54) 383 1177 / 383 1178

F: (84-54) 383 1213E: [email protected]

ww.orchidhotel.com.vn


Hue City, VietnamT: (84-54) 383 1177 / 383 1178

F: (84-54) 383 1213E: [email protected]

ww.orchidhotel.com.vn

1. Tuùi nhoû * Kích thöôùc: 240 x 300 x 80 (mm)

* Quy caùch: Söû duïng giaáy taùi cheá, in boán maøu, hai maët Beá, daùn thaønh phaåm.

2. Theû giöõ xe daïng baám * Kích thöôùc: 260 x 320 x 100 (mm)

* Quy caùch: Söû duïng giaáy taùi cheá, in boán maøu, hai maët Beá, daùn thaønh phaåm.


61

NIGHT TURN DOWN CARD

We Wish You A Cloudless & Relaxing Night’s Sleep

Maët tröôùc

Maët sau


* Quy caùch: Söû duïng giaáy taùi cheá, in hai maøu, hai maët


62

NO NIGHT TURN DOWN CARD

We have noted your request That you not be disturbed.

However, do not hesitate to call If you would like our service

To prepare your roomFor the night.





63

CARD CHUÙC MÖØNG KHAÙCH ÑEÁN

Welcome to Orchid Hotel

Maët tröôùc

Maët sau




64

CARD CHUÙC TREÛ NGUÛ NGON

Good night my baby!

Maët tröôùc

Maët sau


* Quy caùch: Söû duïng giaáy taùi cheá, in hai maøu, hai maët. Daùn decal hình caùc con vaät ngoä nghónh leân maët sau cuûa card chuùc nguû ngon daønh cho beù.


65

“WITH COMPLIMENTS” CARD

With compliments

Maët tröôùc

Maët sau


* Quy caùch: Söû duïng giaáy taùi cheá, in hai maøu, hai maët.


66

BAO LY

Decaf Shots Milk Syrup Drink

Xin

löu

yù th

öùc u

oáng

cuûa

baïn

coù the

å coøn

raát

noùn

gC

aref

ul th

e be

vera

ge y

ou’re

abo

ut

to e

njoy

is e

xtre

mel

y

* Quy caùch: Söû duïng giaáy carton, in ba maøu, moät maët. Caán, beá thaønh phaåm.


67

HOÄP ÑÖÏNG CHOCOLATE

80 mm

50 m

m

* Kích thöôùc: 80 x 110 (mm), thaønh phaåm : 80 x 50 (mm)

* Quy caùch: Söû duïng giaáy Couche, in moät maøu, moät maët, caùn môø hai maët vaø lôùp giaáy kieáng boïc Chocolate.


68

CAÙC VAÄT DUÏNG TRONG PHOØNG TAéM

SHOWER CAPSHOWER CAP SHOWER CAP

11cm 6cm

6cm

0.8cm

* Kích thöôùc logo: 30 mm chieàu roäng

* Quy caùch: Söû duïng giaáy Couche, in hai maøu, moät maët. Caán, beá thaønh phaåm.


69

CAÙC VAÄT DUÏNG TRONG PHOØNG TAéM

* Quy caùch:

Ñoái vôùi caùc saûn phaåm nhoû, neân söû duïng logo coù kích thöôùc phuø hôïp theo quy ñònh cuûa guideline.


71

KHAÊN GIAÁY TRONG NHAØ HAØNG

* Kích thöôùc logo: 60 mm chieàu roäng

* Quy caùch: Söû duïng giaáy luïa, in hai maøu, moät maët. Caán, beá vaø xeáp thaønh phaåm.


72

KHAÊN AÊN TRONG NHAØ HAØNG

* Quy caùch: Söû duïng chaát lieäu vaûi, daäp noåi logo treân khaên.


73

ÑÖÔØNG SÖõA ÑOÙNG GOÙI, LOÙT LY

1. Loùt ly * Kích thöôùc: 60 x 60 (mm)

* Quy caùch: Söû duïng giaáy Art, in moät maøu, moät maët. Boài daøy, caán, beá thaønh phaåm.

2. Goùi ñöôøng * Quy caùch: Söû duïng giaáy taùi cheá, in moät maøu, moät maët. Caán, beá, daùn thaønh phaåm.


74

MENU ÑIEÅM TAÂM SAÙNG

PLEASE ASK WAITRESS TO ORDER EGGS

OVEREASY

SCRAMBLE

OMLET

BOILED EGGS

FRIED EGGS

BEEF & PORK RICE NOODLES

HUE STYLE

THANKS

PLEASE ASK WAITRESS TO ORDER EGGS

OVEREASY

SCRAMBLE

OMLET

BOILED EGGS

FRIED EGGS

BEEF & PORK RICE NOODLES

HUE STYLE

THANKS

180

mm

100 mm

70 mm

* Kích thöôùc: 100 x 180 x 70 (mm)

* Quy caùch: Söû duïng giaáy Ivory, in ba maøu, moät maët. Caán, beá vaø xeáp thaønh phaåm.

AÁN PHAÅM QUAÛNG CAÙO


76

TRANG THOÂNG TIN ÑIEÄN TÖÛ

60%

ORCHID HOTEL

Copyrighted by Orchid Hotel 2010. All Rights Reserved.

Check in Check out Room Adults

Month / Date / Year Month / Date / Year GO

HOME . LOCATION . ACCOMODATION . ROOMS . SERVICES . PHOTOS . TOUR . NEWS . CONTACT

FIND & REsERvE* Modify & Cancellation

Welcome toOrchid Hotel




HOME . LOCATION . ACCOMODATION . ROOMs . SERVICES . PHOTOS . TOUR . NEWS . CONTACT


DELuxE ROOMs

* Card operated* Lectronic door locks* In-Room Electronic Safe* Heating & cooling air-conditioning* IDD tel in bedrooms & bathrooms* free ADSL & Wireless internet* Wi-fi connectivity in public areas

WHAT IS INCLUDED IN THE PRICE ?Buffet breakfast, 2 bottles of water per day, Coffee-Tea, Welcome drink , fast Internet access,computers and Wifi in public areas, DVD library and in-room DVDs, 4pm snacks (fruit or cakes) books and games, all taxes and service charges. No hidden extras!




HOME . LOCATION . ACCOMODATION . ROOMs . SERVICES . PHOTOS . TOUR . NEWS . CONTACT


HuE TOuRs & ExCuRsIONs

Coming to the old capital of Vietnam, you can contemplate the huge community of architectural works shaped by the wonderfully talented hands and intellect of the Vietnamese people. While visiting Hue, almost no one skips a boat trip on the Perfume River to enjoy Hue chants and folk songs performed by Hue girls. What’s more, when you enjoy Imperial Music – a symbol of the learned music school of Vietnam – played by extraordinarily talented instrumentalists, you will understand why this is considered part of the intellectual cultural heritage of mankind. Don’t forget to taste bun bo (a spicy beef noodle soup), com hen (rice with tiny mussels), tom chua (shrimp sauce) and cakes of all kinds... all will give you a different, unforgettable delight for the unique tastes of Hue...

Phong Nha CaveBach Ma National ParkDMZ tour ( Demilitarized Zone)Around Hue By Private Bike or CarBoat trip on Perfume RiverCity Tour by Bus and Dragon Boat

TOuR BOOkING

Title *

full name *

Phone *

Email *

Country

Tour Code

Credit Card Type

Billing Adddress

Credit Card No.

CSC

Expiry Date

Remarks

HUI006-Bach Ma National Park

Submit Cancel

(*) Required field

Trang thoâng tin ñieän töû ñöôïc xaây döïng chuû yeáu vôùi caùc yeáu toá ñoà hoïa mang ñaäm chaát Hueá cuøng caùc saéc maøu ñaëc tröng cuûa Orchid Hotel. Ñoàng thôøi, phoái hôïp vôùi nhöõng ñoaïn flash chuyeån ñoäng vaø bieán hoùa mang laïi caùi nhìn thaân thieän vaø cao caáp.


77

TAØI LIEÄU QUAÛNG CAÙO (BROCHURE)

YOUR SUITE IS THE ULTIMATE COMBINATION OF ART, LIFESTYLE & CULTURE

From the uppermost floor of Orchid Hotel, we can hear the melodic waves of the Huong River and follow the silhouette of Trang Tien

Bridge on the water below. Our hotel is located in the middle of the busiest district of the former capital, so that every historical site and landscape

is within easy access.

Orchid Hotel offers every essential for the maximum relaxation of all our guests whether

they seek a simple excursion or a more intrepid exploration in this land where is full of wonderful

and mysterious locales.

ROOM WITH A VIEW... AND SO MUCH MORE!

Orchid Hotel provides room standards equivalent to a four-star hotel, at preferential prices for

our most dedicated and loyal guests. In addition, our newly-renovated suites feature

the latest accoutrements which are ideally matched to our state-of-the-art reception

and room-service staff.

ALWAYS MOST PLEASURE

30A Chu Van An Street, Hue City, VietnamT. (84-54) 383 1177 / 383 1178


ORCHID HOTEL

Tôø bìa Tôø ruoät

Tôø ruoät Tôø ruoät Thaønh phaåm


* Quy caùch: Bìa: söû duïng giaáy taùi cheá, in boán maøu, moät maët, gaáp 3. Ruoät: söû duïng giaáy Art, in boán maøu.


78

THÖ ÑIEÄN TÖÛ

Dear Mr. Thuan An,

Body text is Arial 10pt ranged left, unjustified (ragged right) in upper and lower case. The email template has been designed so that it can be used in every business mail. Body text is Arial 10pt ranged left, unjustified (ragged right) in upper and lower case. The email template has been designed so that it can be used in every business mail. Body text is Arial 10pt ranged left, unjustified (ragged right) in upper and lower case. The email template has been designed so that it can be used in every business mail.

Best Regards,

Nguyen Van AGeneral Manager

Confidentiality Caution: This email is intended only for the use of the individual addressee or organisation to whom it is addressed and may contain information that is privileged and confidential. If you, the reader of this email, are not the intended recipient, you must not disseminate, distribute or copy this email. If you have received this email in error, please immediately notify us by phone or by return email. This e-mail is copyrighted. VinaCapital is not liable if an e-mail or attachment is altered without its written consent

ORCHID HOTEL30A Chu Van An Street, Hue City, Vietnam | T. (84-54) 383 1177 / 383 1178 | F. (84-54) 383 1213E. [email protected] | W. www.orchidhotel.com.vn | Ext. 125


79

BAÛN ÑOÀ CHO KHAÙCH DU LòCH

TANG BAT HO

THANH GIONG

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Tropical GardenRestaurant

Internet CafeATM BankXQPort

DMZ Bar & Cafe

Little ItalyMandarin Cafe

Xuan TrangCafeteria

Sinh Cafe

Viet namAirlines

Police HeadQuarters

An Dinh Palace

Vietcom Bank

BigC Super Market

Vietin Bank

Kieu Vu Foot Massage

Camellia Massage

Phu Cam Church

Linh QuangPagoda

Quoc Hoc School

An Hoa Gate

Ho Chi Minh MuseumLa Residence Hotel & Spa

Hue CentralHospital

Vegetarian Restaurant Bo De

Main PostOffice

Tu DamPagoda

TO THIEN MU PAGODA

Ta (Left) Gate

Huu (Right) Gate

Y Thao GardenRestaurant

Hoa Binh Gate

Tang QuangPagoda

Tang QuangPagoda

DieuPagoda

Dong Ba Gate

Former IndianMosque

Ba Pagoda

OngPagoda

Chanh Tay (West) Gate

Dong Ba MarketTrang Tien Plaza

Phu Xuan Bookstore

Military Museum

Imperial Museum

Fine Art Museum

Hien NhonGateChuong Duc Gate

Thai Hoa Palace

National History MuseumNgo Mon Gate

Flag Tower

Truong Tu Gate

Lac Thanh &Lac Thien Restaurant

Forbiden City

0 200m 400m

La Carambole Restaurant

Hue TrainStation

H U E A N C I E N T C A P I T A L

GENERAL INFORMATION & HANDY HINTS

Most public offices and some shops are closed for lunch varying from 11.30am until 2pm, close at 4pm. On Saturdays they close at noon.

Hue, The Climate is divided into two distinguished seasons: The dry season (from March to August) with the highest temperature of 39,9 ̃C, and the rainy season (from August to January) with the average temperature of 19,7 ˜C, and the lowest temperature of 8,8 ̃C. During this season, there is usually daily rain, which may last for week.

Vietnamese often have 3 names, but it is the last part that is pronounced as the first name. Learning some basic sayings and words can go a long way, especially when bargaining in the markets.

When crossing the street, look both ways and keep walking at a constant pace. If unsure of oncoming traffic, do not step backward and do not run. Motorbike riders are assuming you are walking forward and compensate for that. Beware of cars, buses and trucks which take on the “bigger is best” attitude.

When shopping, better prices can be obtained if working with Vietnamese Dong through the US dollars is widely accepted.

Make sure to drink plenty of bottled water as it is easy to become dehydrated.

MEET THE PEOPLE AND HAVE FUN!

EMBASSIES

Australian (04) 3831 7755British (04) 3936 0500Canadian (04) 3823 5500Chinese (04) 3845 3736French (04) 3944 5700Japanese (04) 3846 3000German (04) 3843 0245Italian (04) 3825 6256United States (04) 3772 7327

FOR YOUR OWN SECURITY

Do not open your room to strangers

Keep all your valuables in the safe located in your room or in our safe deposit facilities, free of charge, at the Front Desk.

Non-registered of Visitor are not permitted to stay in guest rooms after 9:00pm.

YOUR ROOM

To activate the air conditioning and lighting in your room, simply place your room key into the power slot located near the door. Leave your key in the slot whilst you are in the room and remove it as you leave.

For any assistance or service, please contact our Delighted to Serve at extension “0”.

24-hour security & reception

THE ESSENTIAL NUMBERS

Hue Central Hospital 822 325Emergency 115Police 113Fire 114Directory Assistance 116International Operator 110Information 1080Hue Train Station 822 175Immigration Department 822 131Mai Linh Taxi 3898989

30A Chu Van An Street, Hue CityT. (84-54) 383 1177 / 383 1178



XIN CHAØO !

Welcome to the Orchid Hotel!

It is our pleasure to have you staying with us whilst you are in Hue City and it is always our best intention to make your stay memorable.

Should there be anything that we can do to make your stay more comfortable or enjoyable, please do not hesitate to contact me directly at 091 426 3752.

Your comfort and satisfaction is the measure of our success.

Yours sincerely,

DUNG ANH TRAN Hotel Manager


* Quy caùch: Söû duïng chaát lieäu giaáy Art, in boán maøu, hai maët.

Orchid Hotel Brand Guideline

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Transcript of Orchid Hotel Brand Guideline