Online terms & conditions
-
Upload
jacques-folon-edge-consulting -
Category
Education
-
view
203 -
download
2
description
Transcript of Online terms & conditions
![Page 1: Online terms & conditions](https://reader030.fdocument.pub/reader030/viewer/2022013104/547c93d2b37959892b8b509d/html5/thumbnails/1.jpg)
Online terms & conditions
Jacques Folon www.folon.com !Partner Edge Consulting !Maître de conférences Université de Liège Chargé de cours ICHEC Brussels Management School Professeur invité Université de Lorraine (Metz) ESC Rennes !
http://www.nyls.edu/institute_for_information_law_and_policy/conferences/visualizing_law_in_the_digital_age/
![Page 3: Online terms & conditions](https://reader030.fdocument.pub/reader030/viewer/2022013104/547c93d2b37959892b8b509d/html5/thumbnails/3.jpg)
Online terms & conditions are binding contractual offers and are today the most complex legal environment
![Page 4: Online terms & conditions](https://reader030.fdocument.pub/reader030/viewer/2022013104/547c93d2b37959892b8b509d/html5/thumbnails/4.jpg)
Basic principles about contracts
![Page 5: Online terms & conditions](https://reader030.fdocument.pub/reader030/viewer/2022013104/547c93d2b37959892b8b509d/html5/thumbnails/5.jpg)
Nemo censetur ignorare legem
legal fiction !
!!
!!
7
![Page 6: Online terms & conditions](https://reader030.fdocument.pub/reader030/viewer/2022013104/547c93d2b37959892b8b509d/html5/thumbnails/6.jpg)
freedom of contracting
8
http://www.scuole.vda.it/mpf/images/droit_economie/image020.jpg
![Page 7: Online terms & conditions](https://reader030.fdocument.pub/reader030/viewer/2022013104/547c93d2b37959892b8b509d/html5/thumbnails/7.jpg)
Consensualism
9
Source de l’image: http://www.contrat-agile.org/images/balance.jpg
![Page 8: Online terms & conditions](https://reader030.fdocument.pub/reader030/viewer/2022013104/547c93d2b37959892b8b509d/html5/thumbnails/8.jpg)
principally a contract must not be in writing
http://mende.blogs.midilibre.com/media/00/01/524903691.JPG
![Page 9: Online terms & conditions](https://reader030.fdocument.pub/reader030/viewer/2022013104/547c93d2b37959892b8b509d/html5/thumbnails/9.jpg)
9
But online contracts must be saved and archived by
the merchant
![Page 10: Online terms & conditions](https://reader030.fdocument.pub/reader030/viewer/2022013104/547c93d2b37959892b8b509d/html5/thumbnails/10.jpg)
Consent◆ free
◆ understanding
◆ mistakes
◆ consumer protection
◆ Cooling off periodhttp://mpchristianity.com/wp-content/uploads/2009/11/james-bond-holding-gun-600x360.jpg
![Page 11: Online terms & conditions](https://reader030.fdocument.pub/reader030/viewer/2022013104/547c93d2b37959892b8b509d/html5/thumbnails/11.jpg)
A contract is a law for the parties
12
![Page 12: Online terms & conditions](https://reader030.fdocument.pub/reader030/viewer/2022013104/547c93d2b37959892b8b509d/html5/thumbnails/12.jpg)
DON’T FORGET A WEDDING CONTRAT IS ONLY WRITTEN
FOR THE DAY OF THE DIVORCE !!!
13Source de l’image : http://www.linternaute.com/argent/impots/contrat-mariage/
![Page 13: Online terms & conditions](https://reader030.fdocument.pub/reader030/viewer/2022013104/547c93d2b37959892b8b509d/html5/thumbnails/13.jpg)
ONE MAY NOT SIGN A CONTRAT FOR A THIRD PARTY
• PROXY
• POST RATIFICATION
• POWER OF ATTORNEY
14
Source de l’image: https://encrypted-tbn3.gstatic.com/images?q=tbn:ANd9GcTweadE3u2MHLsU2pXJe4eTnsFakN_4jleT8W5g2XFTQj4ON3vU
![Page 14: Online terms & conditions](https://reader030.fdocument.pub/reader030/viewer/2022013104/547c93d2b37959892b8b509d/html5/thumbnails/14.jpg)
A BADLY WRITTEN CONTRACT IS A POSSIBILITY OF CONFLICTS
Source de l’image: http://media.comprendrechoisir.com/public/image/public/studio/image/content/259184/mainImage-main-4346798.jpg
![Page 15: Online terms & conditions](https://reader030.fdocument.pub/reader030/viewer/2022013104/547c93d2b37959892b8b509d/html5/thumbnails/15.jpg)
THE ONE WHO HAS THE PEN WRITES THE LAW
16Source de l’image: http://www.lexisnexis.com/Community/corpsec/resized-image.ashx/__size/550x0/__key/CommunityServer.Blogs.Components.WeblogFiles/business-law-blog/fine-print-contract.jpg
![Page 16: Online terms & conditions](https://reader030.fdocument.pub/reader030/viewer/2022013104/547c93d2b37959892b8b509d/html5/thumbnails/16.jpg)
THE MORE IMPORTANT READER IS THE JUDGE!
17
Source de l’image: http://phandroid.s3.amazonaws.com/wp-content/uploads/2011/07/judge-judy.jpg
![Page 17: Online terms & conditions](https://reader030.fdocument.pub/reader030/viewer/2022013104/547c93d2b37959892b8b509d/html5/thumbnails/17.jpg)
ITERPRETATION ONLY EXISTS IF THE CONTRACT IS UNCLEAR
http://cache.20minutes.fr/img/photos/20mn/2009-07/2009-07-21/article_magistrat.jpg
![Page 18: Online terms & conditions](https://reader030.fdocument.pub/reader030/viewer/2022013104/547c93d2b37959892b8b509d/html5/thumbnails/18.jpg)
THE LAW MAY ADD OR SUPPRESS SOME ARTICLES OF A CONTRACT !
19
http://www.assurances-et-mutuelles.com/wp-content/uploads/2011/09/loi-chatel.jpg
![Page 19: Online terms & conditions](https://reader030.fdocument.pub/reader030/viewer/2022013104/547c93d2b37959892b8b509d/html5/thumbnails/19.jpg)
LEGAL ADVISER OR LAWYER
• LEGAL ADVICE
• CONTRACT
• COURT CASE
22
http://media.comprendrechoisir.com/public/image/appel-avocat-ou-notaire-main-7857840.jpg
![Page 20: Online terms & conditions](https://reader030.fdocument.pub/reader030/viewer/2022013104/547c93d2b37959892b8b509d/html5/thumbnails/20.jpg)
WHO IS A « GOOD » LAWYER?
24
![Page 21: Online terms & conditions](https://reader030.fdocument.pub/reader030/viewer/2022013104/547c93d2b37959892b8b509d/html5/thumbnails/21.jpg)
ONE MAY DISCUSS FEES
• TIME SHEET
• HOURLY RATE
• SUCCESS FEE
25
http://www.capital.fr/var/cap/storage/images/media/images/photo-v2-457x222/rea/argent-noir/5482686-1-fre-FR/argent-noir_large.jpg
![Page 22: Online terms & conditions](https://reader030.fdocument.pub/reader030/viewer/2022013104/547c93d2b37959892b8b509d/html5/thumbnails/22.jpg)
30
UNBALANCED
➢CONSUMER (=> PROTECTION)
➢SIZES IN B2B
➢TECHNICALITIES
➢LACK,OF PRECISENESS
![Page 23: Online terms & conditions](https://reader030.fdocument.pub/reader030/viewer/2022013104/547c93d2b37959892b8b509d/html5/thumbnails/23.jpg)
35
!
• GOOD
• SERVICE
• B2B
• B2C
REASON OF THE CONTRACT
![Page 24: Online terms & conditions](https://reader030.fdocument.pub/reader030/viewer/2022013104/547c93d2b37959892b8b509d/html5/thumbnails/24.jpg)
51Source: http://www.selogerpro.com/zi/e3/32/67632.jpg 25
• WHAT ARE THE
CONTRACTUAL DOCUMENTS ?
![Page 25: Online terms & conditions](https://reader030.fdocument.pub/reader030/viewer/2022013104/547c93d2b37959892b8b509d/html5/thumbnails/25.jpg)
25
MAIN CONTRACTUAL CLAUSES
![Page 26: Online terms & conditions](https://reader030.fdocument.pub/reader030/viewer/2022013104/547c93d2b37959892b8b509d/html5/thumbnails/26.jpg)
The consumer has the right to contractual terms written in plain and understandable language and this applies as well online.
!
Where there is doubt about the meaning of a term, the interpretation most favourable to the
consumer shall prevail
![Page 27: Online terms & conditions](https://reader030.fdocument.pub/reader030/viewer/2022013104/547c93d2b37959892b8b509d/html5/thumbnails/27.jpg)
Any consumer in the EU, also in the digital environment, is protected
from unfair standard contract terms by traders that create an
unreasonable imbalance to the detriment of the consumer.
!
If a contract contains such terms, the consumer is not bound by them,
although the contract itself usually remains valid.
![Page 28: Online terms & conditions](https://reader030.fdocument.pub/reader030/viewer/2022013104/547c93d2b37959892b8b509d/html5/thumbnails/28.jpg)
• BE PRECISE
• CONSUMER ? VAT?
• COUNTRY OF THE MERCHANT
• INFORMATION REQUESTED BY CONSUMER PROTECTION
WHO ARE THE PARTIES ?
![Page 29: Online terms & conditions](https://reader030.fdocument.pub/reader030/viewer/2022013104/547c93d2b37959892b8b509d/html5/thumbnails/29.jpg)
Every online consumer concluding a contract in the EU has the right to have easy, direct and permanent access to at least
the name and geographic address of the provider, the electronic mail address or website, the trade register in which the provider is entered and his registration number, the professional title and professional body with which the provider is registered, the VAT details where applicable any other detail allowing rapid and effective contact with the provider access to codes of conduct to which the provider subscribes to contract terms and general conditions in a way that allows him to store and reproduce (print) them.
![Page 30: Online terms & conditions](https://reader030.fdocument.pub/reader030/viewer/2022013104/547c93d2b37959892b8b509d/html5/thumbnails/30.jpg)
WHO IS THE MERCHANT ?
• WELL KNOWN?
• LOCALIZED IN AN UNUSUAL COUNTRY
• E-REPUTATION ?
http://gamersblogfr.files.wordpress.com/2012/06/anonymous.jpg?w=470
![Page 31: Online terms & conditions](https://reader030.fdocument.pub/reader030/viewer/2022013104/547c93d2b37959892b8b509d/html5/thumbnails/31.jpg)
59
• IMPORTANT FOR INTERPRETATION
• IMPORTANT FOR THE UNDERSTANDING
WHEREAS
http://www.lanouvellerepublique.fr/var/nrv2/storage/images/contenus/articles/2013/02/01/la-sensation-beckham-au-psg/24704292-1-fre-FR/La-sensation-Beckham-au-PSG_reference.jpg
![Page 32: Online terms & conditions](https://reader030.fdocument.pub/reader030/viewer/2022013104/547c93d2b37959892b8b509d/html5/thumbnails/32.jpg)
ENTRY IN FORCE
➢ COOLING OFF PERIOD OF 14 DAYS
➢ PRODUCT OR SERVICE UNAVAILABLE
➢ SUSPENSION CLAUSE
http://www.linternaute.com/argent/immobilier/maitriser-ses-charges-de-copropriete/image/date-anniversaire-contrat-est-moment-remettre-compagnies-concurence-obtenir-994183.jpg
![Page 33: Online terms & conditions](https://reader030.fdocument.pub/reader030/viewer/2022013104/547c93d2b37959892b8b509d/html5/thumbnails/33.jpg)
TYPE OF CONTRACTS
• T & C => NO NEGOCIATION
• AGAINST MONEY - FREE - FREEMIUM
• ONE SHOT - MONTHLY
• GOODS OR SERVICES
• DIGITAL GOODS
60http://www.barreau-annecy.com/images/stories/contrats.jpg
![Page 34: Online terms & conditions](https://reader030.fdocument.pub/reader030/viewer/2022013104/547c93d2b37959892b8b509d/html5/thumbnails/34.jpg)
61
• FIXED PRICE
• MUST BE CLEAR
• ONE PAYMENT OR SUCCESSIVE
• ON DELIVERY - BEFOREHAND
• LATE PAYMENT INTERESTS
• DELIVERY INCLUDED?
33
PRICE
![Page 35: Online terms & conditions](https://reader030.fdocument.pub/reader030/viewer/2022013104/547c93d2b37959892b8b509d/html5/thumbnails/35.jpg)
WHAT IS SOLD ? INTELLECTUAL PROPERTY?
65
![Page 36: Online terms & conditions](https://reader030.fdocument.pub/reader030/viewer/2022013104/547c93d2b37959892b8b509d/html5/thumbnails/36.jpg)
Every consumer in the EU has the right to receive clear, correct and comprehensible key information
from a trader about the product or service before making an online
purchase.
![Page 37: Online terms & conditions](https://reader030.fdocument.pub/reader030/viewer/2022013104/547c93d2b37959892b8b509d/html5/thumbnails/37.jpg)
37
This information must include the main characteristics of the product, !
price inclusive of taxes, delivery costs, the arrangements for payment, delivery or performance, identity and geographical address of the trader, the existence of a right of withdrawal or cancellation (for products which involve such right), the period for which the offer or the price remains valid if applicable, the minimum duration of the contract.
![Page 38: Online terms & conditions](https://reader030.fdocument.pub/reader030/viewer/2022013104/547c93d2b37959892b8b509d/html5/thumbnails/38.jpg)
38
Unless contracts are concluded exclusively by exchange of electronic mail or by equivalent individual communications, this information must also contain the different technical steps to follow to conclude the contract; whether or not the contract will be filed and accessible; the technical means for identifying and correcting input errors, and the languages offered for the conclusion of the contract !When the consumer places his order online, he has the right to receive an acknowledgment of the receipt of the order without undue delay and by electronic means
![Page 39: Online terms & conditions](https://reader030.fdocument.pub/reader030/viewer/2022013104/547c93d2b37959892b8b509d/html5/thumbnails/39.jpg)
Drugs, forbidden products (in certain countries ), medical products, etc.
http://www.lacapitale.be/sites/default/files/imagecache/pagallery_450x300/1893094842_ID6494725_drogue_125820_H36EUE_0.JPG
![Page 40: Online terms & conditions](https://reader030.fdocument.pub/reader030/viewer/2022013104/547c93d2b37959892b8b509d/html5/thumbnails/40.jpg)
68
• FIXED TERM OR NOT
• IF NOT HOW TO STOP IT
• WHAT IS THE BEST WAY?
40
LENGHT
![Page 41: Online terms & conditions](https://reader030.fdocument.pub/reader030/viewer/2022013104/547c93d2b37959892b8b509d/html5/thumbnails/41.jpg)
69
• DELIVERY OF SERVICE
• CONFLICT OF LAWS
• CONTRACT APPLICABLE LAW
41
COUNTRY
![Page 42: Online terms & conditions](https://reader030.fdocument.pub/reader030/viewer/2022013104/547c93d2b37959892b8b509d/html5/thumbnails/42.jpg)
70
• IMPORTANT IF APPLICABLE
• Copyright vs. Droit d’auteur
• TRANSFER OF RIGHTS
• WHAT IS AUTHORIZED?
Source: http://digitallife.vanderbilt.edu/copyright2.jpg42
INTELLECTUAL PROPERTY
![Page 43: Online terms & conditions](https://reader030.fdocument.pub/reader030/viewer/2022013104/547c93d2b37959892b8b509d/html5/thumbnails/43.jpg)
71
• WHEN ? • ON DELIVERY? • WHO IS RESPONSIBLE • EVIDENCE OF DELIVERY •
43
TRANFER OF OWNERSHIP
![Page 44: Online terms & conditions](https://reader030.fdocument.pub/reader030/viewer/2022013104/547c93d2b37959892b8b509d/html5/thumbnails/44.jpg)
72
• B2B
• INternational COmmercial TERMS
44
![Page 45: Online terms & conditions](https://reader030.fdocument.pub/reader030/viewer/2022013104/547c93d2b37959892b8b509d/html5/thumbnails/45.jpg)
7345
![Page 46: Online terms & conditions](https://reader030.fdocument.pub/reader030/viewer/2022013104/547c93d2b37959892b8b509d/html5/thumbnails/46.jpg)
74
![Page 47: Online terms & conditions](https://reader030.fdocument.pub/reader030/viewer/2022013104/547c93d2b37959892b8b509d/html5/thumbnails/47.jpg)
7546
![Page 48: Online terms & conditions](https://reader030.fdocument.pub/reader030/viewer/2022013104/547c93d2b37959892b8b509d/html5/thumbnails/48.jpg)
76
• DELIVERY & RECEPTION
• DOES DELIVERY MEANS ACCEPTANCE?
• ACCEPTANCE PROCEDURE IS NEEDED
TRANSFERT DE LA PROPRIETE
![Page 49: Online terms & conditions](https://reader030.fdocument.pub/reader030/viewer/2022013104/547c93d2b37959892b8b509d/html5/thumbnails/49.jpg)
77
• « milestones »
• PAYMENT FOR WHAT IS DONE AND ACCEPTED
• PERIODIC MEETINGS50
PLANNING FOR SERVICES
![Page 50: Online terms & conditions](https://reader030.fdocument.pub/reader030/viewer/2022013104/547c93d2b37959892b8b509d/html5/thumbnails/50.jpg)
78
• BENEFITS
– NO NEWS NO RELATIONSHIP
– NEW PRODUCTS OR SERVICES
– ANTICIPATE PROBLEMS
– PRE-COURT CASE FILE
TIMELINE
MILESTONES
![Page 51: Online terms & conditions](https://reader030.fdocument.pub/reader030/viewer/2022013104/547c93d2b37959892b8b509d/html5/thumbnails/51.jpg)
79
• UNSEEN AT RECEPTION
• ONLY FOR GOODS
• WHO IS RESPONSIBLE?
• UPGRADING OR REPAIRS POSSIBLE
HIDDEN DEFECTS
![Page 52: Online terms & conditions](https://reader030.fdocument.pub/reader030/viewer/2022013104/547c93d2b37959892b8b509d/html5/thumbnails/52.jpg)
PRIVACY POLICY IS MANDATORY FOR B2C
![Page 53: Online terms & conditions](https://reader030.fdocument.pub/reader030/viewer/2022013104/547c93d2b37959892b8b509d/html5/thumbnails/53.jpg)
• HOT LINE
• WEBSITE
• FAQ
• SERVICE LEVEL AGREEMENT
TECHNICAL ASSISTANCE
![Page 54: Online terms & conditions](https://reader030.fdocument.pub/reader030/viewer/2022013104/547c93d2b37959892b8b509d/html5/thumbnails/54.jpg)
81http://4.bp.blogspot.com/_PBP29OxRzfc/SaJqohXJ1oI/AAAAAAAAAFA/x3MIbLJPe-E/s400/SLA.JPG
Texte
SERVICE LEVEL AGREEMENT
![Page 55: Online terms & conditions](https://reader030.fdocument.pub/reader030/viewer/2022013104/547c93d2b37959892b8b509d/html5/thumbnails/55.jpg)
88
CONFIDENTIALITY
![Page 56: Online terms & conditions](https://reader030.fdocument.pub/reader030/viewer/2022013104/547c93d2b37959892b8b509d/html5/thumbnails/56.jpg)
• LIMITS RESPONSIBILITY
• LEGAL WARRANTY B2C
• AGAINST THIRD PARTY CLAIMS IN IPR
• AMOUNT MAY BE LIMITED
WARRANTY
![Page 57: Online terms & conditions](https://reader030.fdocument.pub/reader030/viewer/2022013104/547c93d2b37959892b8b509d/html5/thumbnails/57.jpg)
• ACCEPTABLE
• UNLESS IF NOT LEGALLY ACCEPTED
• MAY NOT BE EXCESSIVE
LIMITATION OF
RESPONSIBILITY
![Page 58: Online terms & conditions](https://reader030.fdocument.pub/reader030/viewer/2022013104/547c93d2b37959892b8b509d/html5/thumbnails/58.jpg)
BODY SHOPPING
✓ MISSION
✓ WHO IS THE BOSS?
✓ LOCAL RULES
✓ MATERIAL
✓ CONFIDENTIALITY
✓ SECURITY
92
http://investban.e-monsite.com/medias/images/consulting-4.jpg
![Page 59: Online terms & conditions](https://reader030.fdocument.pub/reader030/viewer/2022013104/547c93d2b37959892b8b509d/html5/thumbnails/59.jpg)
CHANGE IN THE T&C !
THEY MUST BE ACCEPTED BY THE
OTHER PARTY
![Page 60: Online terms & conditions](https://reader030.fdocument.pub/reader030/viewer/2022013104/547c93d2b37959892b8b509d/html5/thumbnails/60.jpg)
60
http://blogs.iq.harvard.edu/netgov/2010/05/facebook_privacy_policy.html
![Page 61: Online terms & conditions](https://reader030.fdocument.pub/reader030/viewer/2022013104/547c93d2b37959892b8b509d/html5/thumbnails/61.jpg)
• BASIC
– REIMBURSE OR SEND BACK
• CAUSES MUST BE DEFINED
INEXECUTION
![Page 62: Online terms & conditions](https://reader030.fdocument.pub/reader030/viewer/2022013104/547c93d2b37959892b8b509d/html5/thumbnails/62.jpg)
WHO MUST DEMONSTRATE THE EVIDENCE OF THE
CONTRACT !
IN B2C IN B2D
![Page 63: Online terms & conditions](https://reader030.fdocument.pub/reader030/viewer/2022013104/547c93d2b37959892b8b509d/html5/thumbnails/63.jpg)
95
CANCELLATION CLAUSES
• A PARTY DID NOT FULFILL ITS OBLIGATION • BANKRUPCY • …
![Page 64: Online terms & conditions](https://reader030.fdocument.pub/reader030/viewer/2022013104/547c93d2b37959892b8b509d/html5/thumbnails/64.jpg)
96
• IN ORDER TO COMPENSATE
– A DAMMAGE
– BAD PERFORMANCE
– TIMING NOT RESPECTED
• THEY MUST NOT BE EXCESSIVE
65
PENALTIES
![Page 65: Online terms & conditions](https://reader030.fdocument.pub/reader030/viewer/2022013104/547c93d2b37959892b8b509d/html5/thumbnails/65.jpg)
FORCE MAJEURE !
IRRESISTIBLE NOT PREVISIBLE
NOT DEPENDING ON A PARTY
![Page 66: Online terms & conditions](https://reader030.fdocument.pub/reader030/viewer/2022013104/547c93d2b37959892b8b509d/html5/thumbnails/66.jpg)
98
• PREVIOUS ACCEPTANCE
• RESPONSAIBILITY
TRANSFER OF THE CONTRACT
![Page 67: Online terms & conditions](https://reader030.fdocument.pub/reader030/viewer/2022013104/547c93d2b37959892b8b509d/html5/thumbnails/67.jpg)
99
SUB CONTRACTORS
• IDENTITY
• PREVIOUS ACCEPTANCE
• DEFINITION OF QUALIFICATIONS
• RESPONSIBILITY
![Page 68: Online terms & conditions](https://reader030.fdocument.pub/reader030/viewer/2022013104/547c93d2b37959892b8b509d/html5/thumbnails/68.jpg)
10170
MEDIATION
![Page 69: Online terms & conditions](https://reader030.fdocument.pub/reader030/viewer/2022013104/547c93d2b37959892b8b509d/html5/thumbnails/69.jpg)
10271
ARBITRATION OR COURT ?
![Page 70: Online terms & conditions](https://reader030.fdocument.pub/reader030/viewer/2022013104/547c93d2b37959892b8b509d/html5/thumbnails/70.jpg)
103
APPLICABLE LAW & TRIBUNAL
![Page 71: Online terms & conditions](https://reader030.fdocument.pub/reader030/viewer/2022013104/547c93d2b37959892b8b509d/html5/thumbnails/71.jpg)
71
Drafting T&C is a quite complex job
![Page 72: Online terms & conditions](https://reader030.fdocument.pub/reader030/viewer/2022013104/547c93d2b37959892b8b509d/html5/thumbnails/72.jpg)
105
QUESTIONS ?
![Page 73: Online terms & conditions](https://reader030.fdocument.pub/reader030/viewer/2022013104/547c93d2b37959892b8b509d/html5/thumbnails/73.jpg)
10675
![Page 74: Online terms & conditions](https://reader030.fdocument.pub/reader030/viewer/2022013104/547c93d2b37959892b8b509d/html5/thumbnails/74.jpg)
10777