Online Business Management: Web Tools and Resources to Make you More Efficient
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Capital Region Online Business Management: Web Tools and Resources to Make you More Efficient Presented by Threesides Marketing
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You may have a website and are engaging well with customers online, but there are a multitude of online tools to help you and your staff to manage your business more efficiently. This workshop looked at some of the more popular business management tools and resources that will help you improve customer service, create business efficiencies and manage costs effectively. Just implementing one idea from this workshop could be worth thousands of dollars to your business. This session is part of the Capital Region Digital Enterprise program. For more information visit www.crde.com.au This workshop was presented by Rachel Wright of Threesides Marketing www.threesides.com.au
Transcript of Online Business Management: Web Tools and Resources to Make you More Efficient
Capital Region
Online Business Management: Web Tools and Resources to Make you More Efficient
Presented by Threesides Marketing
Housekeeping
Our MissionTo provide energised leadership, share innovative solutions, broker positive relationships and deliver valued projects to the region.
Regional Priorities• Regional Development Planning• Education, Employment & Investment• Transport – Infrastructure & Services• Regional Food• Digital Economy Transition• Living & Working Sustainably
Key Initiatives• South East Region of Renewable Energy Excellence• Regional Sponsored Migration Scheme• Southern NSW Harvest Association• Capital Region Digital Enterprise Program
How We Can Help You• Access to government programs• Advice and training• Sourcing skilled labour• Grants - support and data• Networks and contacts
www.threesides.com.au
www.Facebook.com/threesides
www.Twitter.com/threesides
www.slideshare.net/threesides
Learning outcomes
1. Identify popular online tools and resources that can help you improve customer service, create business efficiencies and manage costs effectively
2. Understand the basics of getting a mobile app developed.
What can we achieve today?
Inspire
Direct
Inform
Are there any online software progams or mobile apps that you couldn’t do without?
Online tools – where to start…
Today we will look at tools that help you:
work remotely
do online book-keeping
digitise non-digital content
improve customer service
enhance your promotional materials
Working Remotely
Working remotely
Project management and file sharing options:
• Dropbox
• Google Sites
• Basecamp
Managing IT issues remotely
• Team Viewer
Online Bookkeeping
Xero
Admin Bandit
• Accounting software for volunteer treasurers
Digitising manual
processes
Digitising manual processes
• Have a pdf form on your website?
• Need help moving from one website platform to another?
• More efficient note taking
www.wufoo.com
Find online freelancers
• Need a small project done quickly. Have you considered online service marketplaces?– Elance– Freelance– Elto
www.elance.com
Archives of articles from 1992 to 2014
Note taking apps and online tools
• Evernote
• https://minutes.io/
• Pages app
Customer Service Tools
• Live chat – ReachLocal, Zopim (ZenDesk)
• Help desk and email tracking for customer support – ZenDesk
• Customer Relationship Management (CRM) System – Highrise
www.reachlocal.com.au
www.zendesk.com
Enhance Promotional
Materials Online
www.canva.com
www.99designs.com.au
Tips to finding the right online tools
1. Start identifying what you need before going straight to the tool
2. Read reviews online – Mashable
3. Do a free trial
4. Check compatibility with other tools
5. Check out the support documentation
6. Pay month by month before pre-paying for a yearly subscription
Capital Region
What you need to know about mobile app development…
Presented by Steven Peacock from go2Guides and go2Events
Workshops and Consultations
Workshops
Series of 17 workshop topics over the next 12 months
Free sessions – subsidised by federal government – in Queanbeyan and across the region
Digital Consultations
Develop and digital business plan
Identify 3 get started now actions
Help you start in the right digital direction
Workshop feedback
• https://forms.communications.gov.au/enterprisegroupfeedback
• Verification word: dog
Stay in touch
• Website:
• www.crde.com.au
• Call the office:
• 62970933
• Stay on our email list
• Tell a friend!
