NÂNG CAO HIỆU QUẢ QUẢN TRỊ RỦI RO TÍN DỤNG TẠI NGÂN HÀNG TMCP NAM VIỆT...

download NÂNG CAO HIỆU QUẢ QUẢN TRỊ  RỦI RO TÍN DỤNG TẠI NGÂN HÀNG TMCP NAM VIỆT (NAVIBANK)

of 117

Transcript of NÂNG CAO HIỆU QUẢ QUẢN TRỊ RỦI RO TÍN DỤNG TẠI NGÂN HÀNG TMCP NAM VIỆT...

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    1/117

    5 Ipedzed252

    mailto:[email protected]://luanvan.forumvi.com/mailto:[email protected]://luanvan.forumvi.com/
  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    2/117

    KG IG

    ]~edc

    Ia gek fed

    Kgig

    Medl kg } za} }}

    Medl kggg ndc nap z w

    Ia k p

    GLDC 5? ]DC UPED Z ]D MDC DCD LDC Z UPD ]^

    ^A ^F ]D MDC ]^FDC DCD LDC

    5$5$ ]d mdc dcd ldc z zea }~ ge }d mdc dcd ldc }~fdc dd

    hadl } }l

    }~dc$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$5

    5$5$5 Hla dak) nd gl} ge }d mdc dcd ldc$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$5

    5$5$> Rld ifa }d mdc dcd ldc$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$>

    5$5$7 Zea }~ ge }d mdc dcd ldc a za dd hadl }$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$7

    5$> ^a ~f }d mdc }~fdclf} dc ge DL]K$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$0

    5$>$5 Hla dak z ~a ~f z ~a ~f }d mdc$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$0

    5$>$> Rld ifa ~a ~f }d mdc $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$3

    5$>$7g ak ge ~a ~f }d mdc $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$= Dldc gd g gl qp |g dlkg ~a ~f }d mdc$$$$$$$$$$$$$$$$$$$$$$1

    5$>$=$5 Dup ld$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$1

    5$>$=$> Rld ifad$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$1

    5$>$0 Dcpqd dld md d ~a ~f }d mdc $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$55

    5$>$0$5 Dcpqd dldhlgl uped$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$55

    5$>$0$> Dcpqd dld gluped$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$5>

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    3/117

    5$>$: Lp up ge ~a ~f ~d mdc$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$57

    5$7 Upd }~ ~a ~f }d mdc$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$5=

    5$7$5 Dldc nap lad gl qp z dldc hlfd glf zeq g zd z z

    gldl wgl glf zeq hk lap up$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$5=5$7$> Gg k ldl rld }gl) dl ca ~a ~f }d mdc $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$50

    5$7$>$5 K ldl dl}dl z ~a ~f }d mdc$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$50

    5$7$>$> Gg k ldl idcle ~a ~f }d mdc$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$52

    H}ipd gldc5$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$>7

    GLDC >? ]LG ]^DC ^A ^F ]D MDC Z GDC ]G UPD

    ]^ ^A ^F ]D MDC ]A DCD LDC ]KGR DEK ZA]

    >$5 ]dcuped z dcd ldc ]KGR DekZa}$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$>=

    >$5$5 Igl w ldl }ldl z rl} }~ad$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$>=

    >$5$> Idl zg hadl mfedl$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$>0>$5$7 Kg }apgladigge Dezanedh$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$>:

    >$5$= Rldc }lg lf} dc$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$>:

    >$5$0 G gp } glg n kq upd i ge Dezanedh$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$>3

    >$5$0$5 W } glg$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$>3

    >$5$0$> Glg ddc) dlak z ge gg rldcned$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$>$5$: Gg wd rlk z mgl z }d mdc gpdc gr gldl$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$>1

    >$5$:$5 Wdrlk }d mdc mdl glf hlgl ldc g dld) l caedl$$$>1

    >$5$:$>Wdrlk }d mdc mdl glf hlgl ldc mfedldclar$$$$$$$$$$$$$$>1

    >$5$3 ]g dc ge wpq }lfa hadl } a za Dezanedh$$$$$$$$$$$$$$$$ $$$$$$$$ $$$$$$$$72

    >$> ]lg }~edc lf} dc hadl mfedl gedcd ldc ]KGR DekZa}$$$$75

    >$>$5 Lf} dc lpq dc zd$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$75>$>$> Lf} dc glf zeq$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$77

    >$>$7 Lap up hadl mfedl$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$7=

    >$7 ]lg }~dc ~a ~f }d mdc }a dcd ldc ]KGR Dek

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    4/117

    Za}$$$$$$$$$$$$$$$$$7:

    >$7$5 ]dl ldl m d$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$73

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    5/117

    =

    >$7$> ]dl ldl gl} idc }d mdc$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ $$$ $$ $$$71

    >$7$>$5 Dup ld$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$71

    >$7$>$> Rld ifad$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$=2

    >$7$7 Dldc dcpqd dld md d ~a ~f }d mdc }a

    Dezanedh$$$$$$$$$$$$$$$$$$=>>$7$7$5 Dcpqd dld hlgl uped$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$=>

    >$7$7$> Dcpqd dld gluped$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$=7

    >$= ]lg }~dcgdc }g upd }~ ~a ~f }d mdc }a dcd ldc ]KGR

    DekZa}$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$=0

    >$=$5 N kq } glg gr }d mdc$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$=0

    >$=$> Upq }~dl glf zeq$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$=:

    >$=$>$5 G gp } glg lf} dc}d mdc$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$=:

    >$=$>$> Upq}~dl glf zeqg}l$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$=3

    >$=$7 Nf k }ad zeq$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$=1

    >$=$= Rldc dce) rl} lad z ld gl ~a ~f }d mdc$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$02

    >$=$0 Gdc }g | i d |p$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ $$$ $$ $$02

    >$0 dl ca }dl ldl upd }~ ~a ~f }d mdc }a dcd ldc ]KGR Dek

    Za}$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$05

    >$0$5 dl caglpdc$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$05

    >$0$> Ld gl gd hlg rlg$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$0>

    H}ipd gldc>$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ $$ $$$ $$$0=

    Gldc 7? K] W CAA RLR DLK DDC GEF GL] IDC

    UPD ]^ ^A ^F ]D MDC ]A DCD LDC ]KGR DEK ZA]

    7$5 ]~ad zdc z dlldc rl} }~ad ge Dezanedh$$$$$$$$$$$$$$$$$$$$$$$$$$$$$00

    7$5$5 Rld }gl WSF]$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$00

    7$5$>dlldc rl} }~ad lf} dc hadl mfedl }~fdc }la caed}a$$$$$$$$0:

    7$5$7dlldc rl} }~ad lf} dc }d mdc }~fdc }la caed}a$$$$$$$$$$$$0K} wcaa

    rlr crrld ddc gef lap up upd }~ ~a ~f }d

    mdc }a dcd ldc }ldc ka g rld Dek

    Za}$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$01

    7$>$5 Ddc gef gl} idc }d mdc$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$01

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    6/117

    0

    7$>$5$5 Lf}dc lpq dczd$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$01

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    7/117

    0

    7$>$5$>Lf}dc glf zeq$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ $$$ $$$:2

    7$>$> Dldc caa rlr dlk cak }lap ~a ~f }d mdc }a dcd ldc

    ]KGR Dek Za}$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$:5

    7$>$>$5 Rld ifahlgl ldc$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$:57$>$>$>]~fdcgdc }g }lk dl)|} mpq} glf zeq$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$:5

    7$>$>$7 Ddc gef lapup

    }~fdc zag }lp }lr z w mdc }ldc }ad

    }~fdc lf} dc}d mdc$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$:>

    7$>$>$= Hldc dcdc ddc gef gl} idc adcGN]M$$$$$$$$$$$$$$$$$$$$$$:7

    7$>$>$0 ]dc gdc gdc }g upd i ld gl ~a ~f }dmdc$$$$$$$$$$$$$$$$:7

    7$>$>$:Nadrlr caaupq}dg zd z dup ld $$$$$$$$$$$$$$$$$$$$:=

    7$>$>$3 dl ca hl ddc}~ d ge hlgl ldc$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$:0

    7$>$7 Gg caa rlr ld gl }d }l} hla |q ~e ~a ~f }dmdc$$$$ $$$ $$$ $$ $$ $$ $$:3

    7$>$7$5 \q mdcl }ldc gggl}apgdl nf wk z ~a ~f }d mdc

    $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ $$$ $$$$:3

    7$>$7$>] glgcakw} z }lpladldc hlfd d|p$$$$$$$$$$$$$$$$$$ $$$ $$:3

    7$7 Had dcl$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$:3

    7$7$5a za dcd ldc dl dg Za} Dek$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$:3

    7$7$5$5 Ddc gef gl} idcupd i) apldl$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$:3

    7$7$5$> Ddc gef lap up lf} dc ge }~pdc }k }ldc }ad }d

    mdc,GAG!$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$:a za Dcd ldc ]KGR Dek Za}$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$:1

    7$7$>$5 ]dc gdc gdc }g upd ilf} dc}d mdc$$$$$$$$$$$$$$$$$$$$$$$:1

    7$7$>$> Rld }d ~a ~f }d mdc$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$32

    7$7$>$7 p } l }ldclad alf gdc dcl dcd ldc$$$$$$$$$$$$$$$$$$32

    7$7$>$= |p}upq}~dl upd }~ ~a ~f }d mdc$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$32

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    8/117

    :

    H}ipd gldc7$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$30

    H} ipd

    ]a iap }lek hlf

    MEDL KG ] ZA] ]]DL]K Dcd ldc }ldc ka

    ]G]M ] glg }d mdc

    ]KGR ]ldc ka g rld

    DLDD Dcd ldc Dl Dg

    NG]G Nf gf }a gldlGN]M Gd n }d mdc

    DL Dcd ldc

    HL Hlgl ldc

    ULHL Uped l hlgl ldc

    ]WN ]awd k nf

    DUL D up ld

    ^^]M ^a ~f }d mdc

    U]^^]M Upd }~ ~a ~f }d mdc

    MEDL KG GG NDC NAP

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    9/117

    3

    ]~edc

    K ldl 5$5? Rld }gl }d mdc$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$5:

    W 5$5? Rld ifa ~a ~f }d mdc$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$3

    W >$5? G gp } glg n kq upd i ge Dezanedh$$$$$$$$$$$$$$$$$$$$$$$$$$$>3

    Nap >$5? Nad dc dcpd zd ge Dezanedh$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$7>

    Nap >$>? H} up hadl mfedl ge Dezanedh upe gg dk$$$$$$$$$$$$$$$$$$$$$$7:

    Nap >$7? ]dl ldl m d }d mdc$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$7$5? Ndc }dl ldl lpq dc zd ge Dezanedh$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$7>

    Ndc >$>? H} up lf} dc }d mdc ge Dezanedh$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$7=

    Ndc >$7? H} up lf} dc hadl mfedl ge Dezanedh$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$70

    Ndc >$=? H} up lf} dc ge Dezanedh$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ $$ $$$$73

    Ndc >$0? Ndc nf gf }agldl ge Dezanedh$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$71

    Ndc >$:? Ndc nf gf }agldl ge Dezanedh$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$=5

    IA K P

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    10/117

    223) >22221$ ] ) e ~e caa rlr ddc gef gl} idcupd }~ ~a

    ~f

    }d mdc }a dcd ldc Dek Za}$

    =$ Rldc rlr dclad gp

    Hle ipd w mdc rldc rlr mpq z} nad gldc h} lr za gg lg

    }lpq} hadl }) rldc rlr }ldc h) rldc rlr rld }gl }dc lr$

    ]lp }lr w iap? gg nf gf) }a iap ge dcd ldc ]KGR Dek Za})

    }ldc }ad }~d nf gl z ad}`~d`}

    0$ H} gpgehle ipd

    Dcfarld k p za h} ipd) Hle ipd glaeik 7 gldc?

    Gldc 5? ]dc uped z }d mdc dcd ldc z upd }~

    }~fdc dcd ldc

    ~a ~f }d mdc

    Gldc >? ]lg }~dc ~a ~f }d mdc z gdc }g upd }~ ~a ~f }d mdc

    }a dcd ldc Dek Za}

    Gldc 7? K} w caa rlr dlk ddc gf gl} idc upd }~ ~a ~f

    }d mdc }a dcd ldc ]KGR Dek Za}

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    13/117

    52

    5$5$ ]D MDC DCD LDC Z ZEA ]^ GE ]D MDC DCD LDC

    ]^FDC DD HADL ] ]L ]^DC?

    5$5$5$ Hla dak) nd gl} ge }d mdc dcd ldc?

    ]lp} dc }d mdc |p} rl} }gl ie}adl i G~`mf ,}ad }dc }ddlak!$ Dldc }~fdc uped l }agldl lfg gpg wdc) }p }l`f cg dld

    dld ge ka dcak }d mdc g lap }l`f dlap dcle hlg dlep$

    \}}~d cg glpqd mgl up) }d mdc iw glpqd mgl up glf zeq

    } dcaglf zeq wedc dca a zeq$

    \}}~fdc k} uped l }agldl g }l) }d mdc i k} caef mgl z }a

    wd }~d g w g lfd }~$

    ]d mdc dcle lr g lap dl k} w }ad glf zeq k gg dl

    gl }agldl gpdc gr glf hlgl ldc$

    ]pq dlad)|} cg }d mdc i k} glg ddc g nd ge dcd ldc}l

    }d mdc g lap dl wep?

    ]d mdc dcd ldc i k} caef mgl z }a wd ,}ad lfg ldc le!cae nd glf zeq ,Dcd ldc z gg dl gl }agldl! z nd a zeq ,g dld)

    mfedl dclarz gg gl }l hadl } hlg!) }~fdc nd glf zeq glpqd caef}a

    wd glf nd a zeq w mdc }~fdc k} }la caed dl} dl }l`f }le }lpd) nd

    a zeq g

    }~gl dlaklfd }~ zd cg z iaglf nd glf zeq hla d ld }ledl }fd$

    ] hla dak }~d) nd gl} ge }d mdc i k} caefmgl z }awd }~d

    g

    w lfd }~ z g gg g }~dc wep?

    ]awd caef mgl }~fdc uped l }d mdc dcd ldc nef ck lea ldl

    }lg iglf zeq ,ndc }ad! z glf }lp ,n} dc wd) dc wd!$

    \p}rl} } dcpqd }g lfd }~) dcaglf zeq hla glpqd caef}awd

    glf dca a zeq w mdc rla me }~d g w idc }ad z rla }ad ~dc dca

    azeq w }~ dc ld$ q i qp } l} wg g nd }~fdc upd }~ }d mdc$

    Nd a zeq rla lfd }~ z ap had glf nd glf zeq wep hla l} }la

    ld w mdc }le }lpd + ]ldc }ldc ca }~ g lfd }~ id ld ca }~

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    14/117

    55ig glf zeq + rld id ld dq i ia }g$

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    15/117

    55

    Dcd ldc }lek caeuped l }d mdc za > } ggl? Ze i dca a zeq

    ze idcaglf zeq$

    5$5$>$ Rld ifa }d mdc dcd ldc?

    ]q kg }apdcladgp) kg }apge upd }~ k dca}e glae }d mdcdcd ldc }ldl gg ifa hlg dlep$

    5$5$>$5$ \} }l`f kggl?

    ]d mdc dcd ldc ck?

    Glf zeq hadl mfedl n} dc wd? Ck gg hlfd glf zeq iaduped

    d zag kpe wkz |q mdc n} dc wd dl ge) } ea) n} dc wd

    }~fdc idlzg gdc dclar)}ldc ka z mgl z$

    Glf zeq gdc dclar z }ldc ka? I ifa glf zeq dcd ld n

    wpdc zd ip dc glf gg mfedl dclar}~fdc idl zg gdc dclar)}ldc

    ka z mgl z$

    Glfzeq ddc dclar? Ifa zeq dlk l }~ ddc md }~fdc wd

    |p} dl glf zeq }~edc }~a gg gla rl wd |p} dl rld nd) }lpg }~ wp)cadc

    gq }~dc) }lg d caewg) iefdc) dladiap$

    Glf zeq gg dl gl }a gldl? Nef ck gr }d mdc glf gg dcd

    ldc) gdc }q }agldl) gdc }q glf }lp }agldl) gdc }q nf lak) up }d mdc

    z gg gdc }q }agldl hlg$

    Glf zeq g dld? I ifa r dc dlp gp }apmdc dl kpew

    kgg z} mdc } }ad z gg hlfd glf zeq }~edc }~a gg gla rl }ldc }ldc

    ge a wdc }ldc upe rl} ldl }l }d mdc$

    Glf }lp? Glf }lp gg dl gl }agldl nef ck lea ifa glf }lp zd

    ldl z glf }lp }agldl$ ]awd glf }lp nef ck n} dc wd z dc wd)

    }~fdc gl qp ikq kg }la} n$

    5$5$>$>$ \} }l`f }la ld?

    Glf zeq dcd ld? I ifa zeq g }la ld d 5> }ldc$

    Glf zeq }~pdc ld? I ifa zeq g }la ld }~d 5> }ldc d 0 dk

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    16/117

    5>

    Glf zeq ma ld? I ifa zeq g }la ld }~d 0 dk z }la ld }a e

    g }l id d >2+72 dk }q }lpg zf m d z caq rlr p }$ K} w

    }~dc lr g na} g }l id }a =2 dk$

    5$5$>$7$ \} }l`f }awdknf ,]WN!?

    Glf zeq hldc k nf? i ifa zeq hldc g }awd }l glr) gk

    g lfg w nf idl ge dca }l ne) zag gr }d mdc gl qp me zf

    kg }d dlak z pq }d ge hlgl ldc8 ddc ig }agldl ge hlgl ldc)

    rldc d

    zeq lap up z hl }la$

    Glfzeq g k nf? I ifa zeq me }~d g w gg }a wd k

    nf dl }l glr) gk g ndc }awd ge hlgl ldc8 lfg rla g w nf

    idl gk g) }l glr ndc }awd ge dca }l ne8 leq glf zeq ndc }awd

    ldl }ldl

    } zd zeq$

    5$5$>$=$ Gd g zf rldc }lg lfd }~?

    Glf zeq g }la ld? I ifa glf zeq g }le }lpd }la ld g }l

    }~fdclr dc$

    Glf zeq hldc }la ld? I ifa glf zeq k dcd ldc g }l qp

    gp dca a zeq }~ d n} g ig df) dldc rla nf }~g k} }la caed

    lr i

    }le }lpd }~fdc lr dc }d mdc$

    5$5$>$0$ Gd g zf|p}|}d mdc? Glf zeq }~g }ar? Dcd ldc gr zd }~g }ar glf dca g dlp gp)

    dc }la dca a zeq }~g }ar lfd }~ d zeq glf dcd ldc$

    Glf zeq cad }ar? I hlfd zeq g }lg lad }ldc upe zag kpe ia

    gg hl g lfg gldc } d rl} wadlz gd }~fdc }la ld }ledl }fd$

    5$5$7$ Zea }~ ge }d mdc dcd ldc a za dd hadl }?

    5$5$7$5$ ]d mdcr dc dlp gpzd mpq }~ up }~dl }awd|p}

    dc }lacrrldp} zf rl}}~adhadl }?

    Dlp gp zd }~fdc lf} dc wd |p} hadl mfedl ipd i zd uped

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    17/117

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    18/117

    57

    zd }~fdc dd hadl } mad ~e dledl ld) carglf dca gd zd g }l }k

    g zd dledl ld) lap up ld g }l mpq }~ lf} dc wd |p}

    hadl mfedl g iad }g z g }l car glf dca }le zd g }l nf upd

    ed }fd dc }la hadl mfedl hak ia$

    ]~fdc dd wd |p} ldc le) }d mdc i k} }~fdc dldc dcpd ldl

    }ldl zd ge mfedl dclar)cr rld }lg q dc mdc hlfe lg gdc dcl

    zf wd

    |p} q dledl up }~dl }awd |p} | la$

    5$5$7$>$ ]d mdc}lgqup }~dl }r}~pdc zd z }r}~pdcwd|p}?

    Nd gl} g }~dc lf} dc dcd ldc ilpq dc zd }ad } }k

    }la dld ~a) rld }d }~fdc dd hadl }) }~fdc | la }lg lad glf zeq gg

    d z hadl } g dlp gp zd rlg z glf up }~dl wd |p} hadl mfedl$

    p } }r }~pdc idlp gp }} qp ge dd wd |p} ldc le) ld gl w idc

    rl zd) }a}

    hak ka dcpd ig dl }la caed) gla rl lpq dc zd$

    5$5$7$7$ ]d mdc }lg q up }~dl ipd glpqd ldc le z

    ipdglpqd}ad}?

    ]d mdc }lek cae }~g }ar zf up }~dl ipd glpqd ldc le z ipd

    glpqd }ad } }f ap had rl} }~ad dd hadl }) g na} dldc dcdl hadl

    } }~dc ak }~fdc ka caea fd rl} }~ad hadl }$ Lf} dc }d mdc ipd

    glp w gla rla }~g }ar ge gldl wgl rl} }~ad hadl } ge gldl rl) z

    zq cr rld q dledl up }~dl ipdglpqd }ad } }~fdc dd hadl } }l

    }~dc) ld gl }lr dl} w dc zd }~fdc wd |p} hadl mfedl) q dledl

    zdc upeq

    zd$

    5$5$7$=$ ]d mdccrrld}lgqgl lgl}fd hadl }?

    Za w }a }~ }d mdc ge gg dcd ldc) ka mfedl dclar rla }lg

    lad k} gl lgl }fd hadl } k} ggl kadlngl z lap up ld$ Hla w

    mdc zd zeq dcd ldc) gg mfedl dclar rla }d }~dc gg lr dc }d

    mdc) rla }lg lad }ledl }fd iaz d zeq dc ld) gdc dl zag glr ldl

    gg upq dl ~dc npg }~gl dlak)dcle z hlg cla }~fdc lr dc dl i zd

    }a gldl$

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    19/117

    5=

    Z zq a la gg mfedl dclar hla w mdc zd zeq ge dcd ldc

    rla uped }k d zag ddc gef lap up w mdc zd) cak gla rl wd |p})

    }dc ia dlpd ge mfedl dclar$

    5$5$7$0$ ]d mdc}f ap had ladlrhadl }upg}?

    ]~fdc |p ldc la dlr hadl } upg }) gg mfedl dclar hldc gl

    lf} dc }~fdc rlk za k} upg caek rla k ~dc uped l hadl } ~e

    rlk za hlp zg z }l caa$ ]d mdc igdc g car gg mfedl dclar

    }~fdc dg g ddc ig }lek caezf }l }~dc }l caa dl }a }~ zag

    kpe nd glpldc le) k ~dc wd |p}) ddc gef gl} idcwd rlk glf

    rl lr za qp gp

    z upq k z gl} idcge }l }~dc }l caa$

    5$5$7$:$ ]d mdci gdcg}a }~ zd glf gg dcdl hadl }hk rl}

    }~adz gg dcdl h adl }}~dcak?

    Za gdc g }d mdc) gldl rl w }a }~ glf gg dcdl hadl } hk

    rl} }~ad ndc zag glf zeq p a za iawp}}lr) }la ld ma)kg zd id$

    Dcfa ~e) Gldl rl gd }r }~pdc zd }d mdc zf zag rl} }~ad gg dcdl hadl

    } ka

    dld) }f dc ig }lg q gg dcdl hadl } hlg rl} }~ad$

    5$>$ ^A ^F ]D MDC ,^^]M! ]^FDC LF] DC GE DL]K?

    5$>$5$ Hla dak z ~a ~f z ~a ~f }d mdc?

    ^a ~f idldc nad g hldc kfdc a hla |q ~e md d }d }l} z}a wd ge dcd ldc) cak w} ia dlpd }lg } wf za m had lfg rla

    n ~e }lk k} hlfd gla rl g }l lfd }ldl g k} dclar z }a

    gldl dl}

    dl$

    ]~fdc lf} dc hadl mfedl dcd ldc) }d mdc i lf} dc hadl

    mfedl `k ia ia dlpd gl qp ge dcd ldc dldc gdc idclar z }ak

    d ~a ~f ~} id$Gg }ldc h z dcladgp glf }lq) ~a ~f }d mdc glak

    d 32% }~fdc }dc ~a ~f lf} dc dcd ldc$ Kg m lad deq g w

    glpqd mgl }~fdc g gp ia dlpd ge dcd ldc) }l`f }lp dlr } lf}

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    20/117

    50dc }d mdc g |p ldc cak |pdc z }lp mgl z g |p ldc }dc id

    dldc }lp dlr } }d mdc zd

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    21/117

    50

    glak } 5&> d >&7 }lp dlr dcd ldc$,0! Hadl mfedl dcd ldc i hadl

    mfedl ~a ~f) }l`f pa ia dlpd za ~a ~f glr dld g i nd gl} dcd

    ldc$ ^a ~f }d mdc i k} }~fdc dldc dcpqd dld gl qp cq }d }l} z

    dl ldc dclak }~dc d gl} idc hadl mfedl dcd ldc$ G dlap

    dl dcle hlg dlep z ~a ~f }d mdc?

    ]l`f ]akf}lq S$Hfgl? K} hla dcd ldc dk ca }awd wadl ia) ~a

    ~f |q ~e hla hlgl ldc wea ld g dcle ihlgl ldc hldc }ledl }fd zd

    cg z ia }l`f }le }lpd$ ^a ~f ~f }d mdc iw }leq a }ak d ge }lp

    dlr }lpd z }l cage zd |p} rl} } zag hlgl ldc hldc }ledl }fd leq

    }ledl }fd }~ ld$,7!

    ]l`f ]lfkew R$Ja}gl? ^a ~f }d mdc i ifa ~a ~f |q ~e hla dca zeqhldc }ledl }fd g d }l`f }le }lpd lr dc md d wea ld }~fdc

    dcle z }~ d$ Gdc za ~a ~f iawp}) ~a ~f }d mdc i k} }~fdc dldc ~a

    ~f gl qp }~fdc lf} dc glf zeq ge dcd ldc$ ,7!

    Gd }l`f L`da` Zed C~ pdadc + Wfdoe N ~eofzag N~e}edfzag? ^a ~f }d

    mdc g dl dcle i dcpq g k dca a zeq hldc }l gla }~ }ad ia

    lfg lfd }~ zd cg wf za }la ld d dl}~fdc lr dc }d mdc$ qi}lpg }dl zd g ge lf} dc dcd ldc$ ^a ~f }d mdc }g i zag gla

    }~ n }~ lfd) lfg }a } ld ihldc gla }~ g }fd n$ ap dq cq ~e w

    g a za mdc glp glpqd }ad } z dl ldc }a hl ddc }ledl hlfd ge

    dcd ldc$,7!

    Gg dldcle hl e mdc) gldc }e g }l ~} ~e gg da mpdc g nd

    ge ~a ~f }d mdc dl wep?

    ^a ~f }d mdc hla dca zeq wea ld }~fdc }lg lad dcle z }~

    d }l`f lr dc) nef ck i z&lfg ia$W wea ld g }l i }~ ld lfg

    hldc }ledl }fd$

    ^a ~f }d mdc w md d }d }l} }agldl) }g i cak }lp dlr

    ~dc z cak ca }~ }l }~dc ge zd$ ]~fdc }~dc lr dclak }~dc g }l

    md d }lpe i) lfg kg gef ld g }l md d rl wd$

    a za gg dg edc rl} }~ad ,dl Za} Dek!) gg dcd ldc }lap

    e mdc }~fdc hadl mfedl gg mgl z }agldl) gg wd rlk mgl z gd dclf

    dd)

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    22/117

    5:

    z zq }d mdc g gfa imgl z wadl ia gl qp z }lk gl cd dl i

    mpq dl}) g na} a za gg dcd ldc dl$ Z zq ~a ~f }d mdc gef leq

    }lr w upq} dl lap up hadl mfedl ge dcd ldc$

    K} hlg) ~a ~f z ia dlpd h zdc ge dcd ldc i lea a idc

    dc nad za dlep }~fdc k} rlk za dl} dl ,ia dlpd h zdc gdc gef)

    }l ~a ~f }ak d gdc id!$ ^a ~f i k} qp } hlgl uped glf dd dca }e

    hldc }l df ifa }~ lfd }fd g k gl g }l ld gl w |p} lad ge

    gldc gdc dl }g la mf gldc cq ~e$

    5$>$>$ Rld ifa ~a ~f }d mdc?

    G dlap ggl rld ifa ~a ~f }d mdc hlg dlep }q }l`f kg gl) qp

    gp dclad gp$ ]q }l`f }ap gl rld ifa k dca }e glae ~a ~f }d mdc

    }ldl gg ifa hlg dlep$ Gd g zf dcpqd dld rl} wadl ~a ~f) ~a ~f }d

    mdc g

    rld glae}ldl gg ifa wep q?

    ^a ~f}d mdc

    ^a ~fcaef mgl

    ^a ~fmedl kg

    ^a ~f

    ie gld

    ^a ~f

    nf k

    ^a ~f

    dclar z

    ^a ~f

    da }a

    ^a ~f

    }r }~pdc

    W 5$5?Rld ifa ~a ~f }d mdc

    ^a ~f caef mgl i k} ldl }lg ge ~a ~f }d mdc k dcpqd dld

    rl} wadli mf dldc ld gl }~fdc up }~dl caef mgl z |} mpq} glf zeq)

    dl ca

    hlgl ldc$ ^a ~f caefmglnef ck?

    ^a ~f iegld? ~a ~f g iaduped d up }~dl dl caz rld }gl

    }d mdc) rldc d zeq zd upq} dl}a }~ ge dcd ldc

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    23/117

    53

    ^a ~f nf k? ~a ~f rl} wadl } gg }apglpd k nf dl

    kg glf zeq) ifa }awd k nf) gl }l k nf

    ^a ~f dclar z? ~a ~f iaduped d gdc }g upd i hlfd zeq z

    lf} dc glf zeq) nef ck g zag w mdc l }ldc |r ldc ~a ~f z

    h

    }lp} | i gg hlfd zeq g zd $

    ^a ~f medl kg i ~a ~f }d mdc k dcpqd dld rl} wadli mf dldc

    ld gl }~fdc upd i medl kg glf zeq ge dcd ldc) g rld }ldl?

    ^a ~f da }a? \p} rl} } g ak lf} dc z w mdc zd ge

    hlgl ldc zeq zd) idl zg hadl }$

    ^a ~f }r }~pdc? ^a ~f mf dcd ldc }r }~pdc glf zeq up dlap zf

    k} whlgl ldc) k} dcdl hadl } lfg }~fdc gdc k} zdc e i dl}

    dl

    lfg gdc k} ifa ldl glf zeq g ~a ~f gef$

    5$>$7$ g ak ge ~a ~f }d mdc?

    gl dc rldc dce ~a ~f }d mdc g lap up) dld na} gg

    g ak ge ~a ~f }d mdc ~} gd }la} z lp gl$ ^a ~f }d mdc g

    dldc g

    ak g nd wep?

    ^a ~f }d mdc kedc }dl cad }ar? ]~fdc uped l }d mdc) dcd

    ldc glpqd caefupqd w mdc zd glf hlgl ldc$ ^a ~f }d mdc |q ~e hla

    hlgl ldc cr dldc }d }l} z }l} na }~fdc up }~dl w mdc zd8 leq

    da ggl hlg dldc ~a ~f }~fdc lf} dc hadl mfedl ge hlgl ldc idcpqd

    dld gl

    qp cq dd ~a ~f }d mdc ge dcd ldc$

    ^a ~f }d mdc g }dl gl} e mdc z rlg }r? g ak dq

    nap lad w e mdc) rlg }r ge dcpqd dld) ldl }lg) lp up ge ~a

    ~f }d mdc mf g }~dc dcd ldc i}~pdc caed}agldl hadl mfedl }ad }$ Mf

    hla rldc dce z | i ~a ~f }d mdc rla gl d ka mp lap ~a ~f)|p} rl} } dcpqd dld nd gl} z lp up mf ~a ~f }d mdc `k ia

    g nad rlr

    rldc dce rl lr$

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    24/117

    5< ^a ~f }d mdc g }dl }} qp }g ipd }d }a z cd iad za

    lf} dc }d mdc ge dcd ldc }ldc ka? ]dl }~dc }ldc }ad n} gd

    |dc ik glf dcd ldc hldc }l dk n} g gg mp lap ~a ~f k}

    ggl }fd

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    25/117

    5$=$ Dldc gd g gl qp |g dlkg ~a ~f }d mdc?

    ]ldc }ldc dl ca gl} idc }d mdc ge DL]K dca}e}ldc

    mdc gl}apd up ld ,DUL! z h} up rld ifa d$

    5$>$=$5$ Dup ld?

    D up ld idldc hlfd }d mdc hldc lfd }~ dc ld) hldc

    g rlr z hldc }apglpd g cae ld d$

    M d up ld

    L wd up ld ; | 522%

    ]dc m d

    k nf upd i gl} gl) gg DL]K }ldc glae d up ld

    }ldl gg dlk wep?

    Dup ld d 5$ Rld ifad?]l`f Upq} dlw=17&>220&U+DLDD dcq >>&2=&>220 z Upq} dlw

    5223&U+DLDD dcq >0&2=&>223 ge ]ldc g DLDD }l ]G]M }lg lad

    rld ifa d }ldl 0 dlk dl wep?

    Dlk 5 ,D }apglpd! nef ck

    Gg hlfd d }~fdc ld z ]G]M dl ca g hl ddc }lp la

    q g cg z iadc ld8

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    26/117

    51

    Gg hlfd d up ld ma 52 dcq z ]G]M dl ca i g hl

    ddc }lp la q cg z ia n up ld z }lp la q cg z

    ia dc }la ld gd ia$

    Gg hlfd d hlg g rld zf dlk 5 }l f upq dl

    Dlk > ,D gd gl ! nef ck

    Gg hlfd d up ld } 52 d 12 dcq8

    Gg hlfd d ap gldl h ld id p

    Gg hlfd d hlg g rld zf dlk > }l f upq dl

    Dlk 7 ,D ma}apglpd! nef ck?

    Gg hlfd d up ld } 15 dcq d 5

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    27/117

    >2

    Gg hlfd d g gp ia }la ld }~ d id }l ne }~ id

    Gg hlfd d hlfedl) d gl | i

    Gg hlfd d hlg g rld zf dlk dk }l`f upqdl$

    Nd gdl ) upq dl dq gdc dp ~) }la caed }l }lgl }ldc

    ldc d ,z m } dlk > iddlk 5! i : }ldc a za hlfd d }~pdc ma

    ld z 7 }ldc a za hlfd d dcd ld h } dcq hlgl ldc }~ q

    cg z iage hlfd zeq n up ld lfg hlfd d g g gp ia }la ld }~

    d$ Z }fd n m d ge hlgl ldc }a gg ]G]M g rld zf gdc k}

    dlk d$ Z m? Hlgl ldc g leahlfd d }~ id }a gg ]G]M k g n} g

    k} hlfd d df g rld zf dlk g ~a ~f gef ld gg hlfd d gd ia

    }l }fd n gg hlfd d gd ia ge hlgl ldc rla g ]G]M rld zf

    dlk d g ~a ~f gef

    dl} $

    D |p ,leq gg }d ca hlg dl d g zd ) d hl a! igghlfd

    d }lpg gg dlk 7) = z 0 z g gg g }~dc wep?

    Hlgl ldc hldc }lg lad dcle z }~ d za dcd ldc hla gg

    gek h} dq d ld$

    ]dl ldl }agldl ge hlgl ldc edc g glap ldc |p md d g

    hl ddc dcd ldc hldc }lp g q cg z ia$

    ]awd k nf g dl caica }~ rl} kahldc }~edc }~a d

    cg z ia$

    ]ldc }ldc i dldc hlfdd

    hlfd d up ld }~d 12 dcq$

    g cae ld d) lfg dldc

    K} } glg }d mdc g } i d |p ma 0% g gfa i dk }~fdc

    caa ld glf rlr) hla } i d |p z} up } i 0% }l } glg gd rla

    |`k |})

    ~ wf} ia medl kg p } ge kdl k} ggl q ) gl }a} z }ld }~dcld$

    5$>$0$ Dcpqd dld md d ~a ~f }d mdc?

    Hadl mfedl dcd ldc i hadl mfedl ~a ~f leq da ggl hlg lf} dc

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    28/117

    >5dcd ldc ipd rla a mad za ~a ~f$ Z zq) dld mad dldc dcpqd dld

    cq ~e

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    29/117

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    30/117

    >>

    dl ca}awd hldc gldl |g8 hldc }lg lad q gg }l }g

    rlr i gd }la}8 lfg hldc k nf gg dcpqd }g ge }awd k nf i

    m dlca8 m glpqd dldc upqd w lp8 m }ap }l$

    ]k ia) gg dcpqd dld cq ~e ~a ~f }d mdc ~} e mdc) g

    dldc dcpqd dld hlgl uped z dldc dcpqd dld mf gl }l }lek cae

    uped l }d mdc$ Dldc dcpqd dld gl uped) mf gg gl }l g dl ldc

    ~} id d gl} idc }d mdc z dcd ldc g }l hak wf} g dp g

    dldc nad rlr

    }lgl lr$

    5$>$:$ Lp up ge ~a ~f ~d mdc?

    ^a ~f }d mdc ipd }ak d }~fdc hadl mfedl dcd ldc z cq ~e

    dldc lp up dclak }~dc) dl ldc dlap k} d a wdc hadl } + |

    la ge

    ka upg cae)}lk gl g }l ied ~dc }~d rlk za }fd gp$

    a za dcd ldc n ~a ~f?

    Mf hldc }lp la g d ,cg) iaz gg ifa rl! ikglf dcpd zd

    dcd ldc n }l} }lf}) }~fdc hla dcd ldc zd rla gla }~ }ad iaglf dcpd

    zd lf} dc) ikglf ia dlpd n cak w}) }lk gl dp }~k }~dc ld

    }l g }l n rl wd$

    a za l }ldc dcd ldc?

    Lf} dc ge k} dcd ldc }~fdc k} upg cae g iad uped d l

    }ldc dcd ldc z gg } glg hadl }) | la z g dld }~fdc dd hadl }$

    Mf zq dp k} dcd ldc g h} up lf} dc |p) }lk gl md d k}

    hl ddc }ledl }fd z rl wd }l w g dldc }g dc mq glpqd dl ldc

    |p gg dcd ldc z gg n rld hadl } hlg$ Dp hldc g w ged }lar hr

    }la ge DLDD z Gldl rl }l }k i w k} }ad w iq ied d }fd n

    dca ca }ad z l w dc if} ~} }ad }a gg DL]K ik glf gg dcd

    ldc hlg z ldl glpdc gdc ~a zf }dl }~dc k} hl ddc }ledl }fd$

    a za dd hadl }?

    Dcd ldc g ka uped l gl} gl za dd hadl }) ihdl }lp l} z

    nk }ad glf dd hadl }) z zq ~a ~f }d mdc cq dd w rl wd k} dcd

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    31/117

    >7ldc w

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    32/117

    >7

    ikglf dd hadl } n ~a ifd) lf} dc hadl } n k} d dl z dcdc

    }~) k} ndl d z uped l gpdc gp) ik rl}) }l} dclar) } dd | la cae

    }dc) }dl ldl ed dadlgldl }~ n} d

    ]~fdc uped l hadl } a dcfa?

    Ik dl ldc d z }l z ldl dl ge l }ldc dcd ldc }a

    gldl upg caegdc dl }fd n dd hadl } ge upg cae $

    ]k ia) ~a ~f }d mdc ge k} dcd ldc |q ~e wcq dl ldc

    gg kg hlg dlep? Dl dl} idcd ldc n cak ia dlpd hla rla }~gl

    ir m rldc) hldc }lp la g iaglf zeq) ddc dl} hla dcd ldc hldc

    }lp g zd cg z iazeq) d }l} }lp za } i gef md d dcd ldc n i

    z k} zd$ Dp }dl }~dc dq hf mahldc hlg rlg g) dcd ldc w n

    rl wd) cq lp up dclak }~dc glf dd hadl } da glpdc z l }ldc dcd

    ldc da ~adc$ Gldl z zq a la gg dl upd }~ dcd ldc rla l} wg

    }ld }~dc z g

    dldc nad rlr }lgl lr dlk cak }lap ~a ~f }~fdc glf zeq$

    5$7$ UPD ]^ ^A ^F ]D MDC?

    5$7$5$ Dldc nap lad gl qp z dldc hlfdglf zeq g zd

    z gldl wgl glf zeq hk lap up?

    Gg mp lap dld na} k}

    hlfdglf zeq g zd

    Gg mp lap dld na} gldl wgl glf

    zeq hk hap up gedcd ldc

    ]ledl }fd }ad zeq hldc

    dc h lfgl

    W dl ca hldc gldl |g z

    ~a ~f ge hlgl ldc

    H ld ge hlfd glf zeq

    n }leq a iad }g$

    Glf zeq me }~d gg w had |q

    ~e n} }ldc g }l |q ~e }~fdc }dc

    iea

    Qp gp cae ld d hk

    lap up ,zd cg }~g ka id

    cae ld hldc cak dc h!

    Glf zeq mf hlgl ldc le mpq }~

    k} hlfd }ad ca id$

    Ia wp} gef n} }ldc

    ,g cdc n r ~a ~f gef!

    Hldc |g dl ~ h lfgl lfd

    }~ a za }dc hlfd glf zeq

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    33/117

    >=

    W }gl } n} }ldc ge

    gg hlfd rla }lp z&lfg ldc

    }d hlf ge hlgl ldc$

    Gpdc gr }d mdc id glf gg

    hlgl ldc hldc }lpg hlp zg }l

    }~dc ge dcd ldc

    ] i ,d nq! d }~dzd g rld }dc

    L w }d mdc hldc q

    ]l} ig gg }a iap ,g

    na} i gg nf gf }a gldl

    ge dcd ldc!$

    Gr gg hlfd }d mdc id glf

    }ldl zad }~fdc da n dcd ldc ,dld

    zad)cak g leq gg g dc!$

    ]awd }l glr hldc

    }ap glpd$

    G hlpqdl ldc gdl }~edl }dc

    }la up ,gr gg hlfd }d mdc glf

    hlgl ldc l hldc }a dcd ldc

    hlg m hlfd glf zeq wg zd !$

    ]~dc gl zag dc caia

    }awd wd rlk }dc zd gl w

    lp

    Glf zeq }a }~ gg lf} dc

    p g$

    Hldc g gg nf gf leq

    m fd z mdc }ad

    ]lap dlq gk a za ka

    }~dc hadl } g }leq a

    Zag }~dc gl ge hlgl

    ldc zf gg dcpd zd n}

    }ldc r dc dcle z }ledl

    }fd ,z m? nd gg }e dl gef g

    leq }~edc }la} n!$

    5$7$>$ Gg k ldl rld }gl) dl ca ~a ~f }d mdc?

    Gg dl hadl }) gg dl rld }gl w mdc dlap k ldl hlg dlep

    dl ca ~a ~f }d mdc$ Gg k ldl dq ~} e mdc nef ck gg k ldl

    dl idcz k ldl dl}dl$ Gg k ldl dq hldc ifa }~ id dlep dd gg

    dcd ldc g }l w mdc dlap k ldl rld }gl) dl cakg ~a ~f }d

    mdcge hlgl ldc$

    5$7$>$5$ K ldl dl}dl z ~a~f }d mdc

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    34/117

    >0

    Hla g g }ldc }ad z hlgl ldc zeq zd) GN]M gd rld }gl

    dldc zd }la} qp g }l ~e upq} dlglf zeq lr i dl wep?

    Rlri

    Pq }d

    Ddc

    ig}~ d

    Kg gl ]l }g zeq

    Ddc ig

    }f ia ]awd

    k nf

    Ka}~dc

    K ldl 5$5?Rld }gl }d mdc

    Gg qp } dl}dl? GN]M gd rld }gl 0 qp } wep?

    Ddc ig rlr i? GN]M rla dl ca }dl }~dc rlr i hlgl ldc

    Me }~d gg n caq } hlg dlep ,Upq} dl}ldl ir gdc }q) caq rlr hadl

    mfedl) upq} dl n dlak cak g z h }fd }~dc) cak g rla g }

    ggl dl

    k} g dld ndl }ldc$!

    Pq }d? I }la ) irlk gl} ge dcazeq$ ]ldc }ldc pq }d

    }l }lad ne gr ng? Wd idc }~ d) kfdc kpd }~ d) had upq} }~ d$Pq }d igand }~fdc) dl ca pq }d ge dcazeq) GN]M gd }ldc upe

    gg nap lad nd dcfa ~a me zf uped l nad gldc za gand }~fdc h}

    ipd ga

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    35/117

    >:

    nd }~fdc$ G }l i igl w zeq d ge hlgl ldc) medl }adc&m ipd) h} up

    rldc zd }~g }ar ,q igd g gldl |g dl}!$

    Kggl zeq? GN]M gd |`k |} kg gl zeq ge dcazeq g }le

    kd lea qp } lr i z lr rlr leq hldc$ ]dl lr i irl lr za caq

    rlr hadl mfedl$ ]dl lr rlr i dcdl dcl

    dclak gk$

    hadl mfedl hldc n rlr ip}

    Ddc ig }f ia dlpd? Dcazeq rla g had }lg z hadl }) rla

    g hadl dclak}~fdc idl zg hadl mfedl) rla r dc gg glw }f ia dlpd

    ,}d w }f ia dlpd gef leq }lr) }wp} ia dlpd z zdc upeq zd id ld

    lfg

    ndc }~pdc ndl dcdl!

    Ka}~dc hadl mfedl? GN]M gd dk ~ gg }ldc }ad wep? Kg m

    nf ik rl}8 gg nad dc hadl }) gldl }~) | la8 |p ldc }dc }~dc ge

    dcdl

    Gg qp } dl idc?

    Dcpd}~ d ge hlgl ldc? GN]M gd |`k |} }dl gd }la}) }dl

    lap up) }dl hl }la) rldc d h }lp}) }ad m }lg lad ge rldc d

    zeq$ Nd gdl GN]M gd rla dl cadcpd }~ d }ldc upe ddc ig }a

    gldl dcfarldc d ge hlgl ldc$

    ]awd k nf? GN]M gd |`k |} gg }apglpd z }awd dl?

    ]a wd rla ge dcazeq) g ca }~) g }l }~dc }~fdc }dc iea) rla g

    zd }l

    glpqd dldc upqd w lp }awd glf dcd ldc }~fdc }la caed zeq

    Dcfa~e) GN]M gd g }l rld }gl }d mdc gd g }l`f }apglpd :G?

    ]ggl dcazeq ,Gle~eg} ~!? GN]M rla glg gld ~dc dcazeq g

    kg gl }d mdc ~ ~dc z g }lad gl dclakgldl }~ d hla d ld$

    Ddc ig ge dcazeq ,Gerega}q!? Dca a zeq rla g ddc ig rlr

    i z ddc ig ldl za md w m h h} lr dc }d mdc$

    ]lp dlr ge dca zeq ,Gewljifs!?\g dl dcpd }~ d ge

    hlgl ldc zeq) dcazeq g hl ddc }~ d leq hldc$

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    36/117

    >3

    Nf k }ad zeq ,Gfiie}`~ei!?I dcpd }lp }l lea g }l mdc }~

    d zeq glf dcd ldc$

    Gg ap had ,Gfdma}afdw!?Dcd ldc upq dl gg ap had }q }l`f

    gldl wgl }d mdc }dc }la h$

    Hakwf} ,Gfd}~fi!?dl cadldc dl ldc mf w }leq a ge ip}

    rlr) upq gl lf} dc) hl ddc hlgl ldc r dc gg }ap glpd ge

    dcd ldc$

    Zag w mdc k ldl dq }dc a d cad) wfdc ld gl ge k

    ldl dq id rl }lpg zf kg gldl |g ge dcpd }ldc }ad }lp }lr)

    hl ddc m nf gdc dl }~dl rld }gl) dl cage GN]M$

    5$7$>$>$ Gg k ldl idc le ~a~f }d mdc?

    Lad deq) lp l} gg dcd ldc p }ar gd rldc rlr dl ca ~a

    ~f lad a ld) i idc le ~a ~f }d mdc$ Wep q i k} w k ldl

    idc le ~a ~f }d mdc }ldc g w mdc dlap dl}?

    K ldl akw _?

    K ldl dq rl }lpg zf?Glwgg qp } }agldl ge dcazeq \8

    ]k uped }~dc ge gg glwdq }~fdc zag |g dl|g wp} z d

    ge dcazeq }~fdc up hl) k ldl g k } dl wep?

    _ ; 5)>\5 ( 5)=\> ( 7)7\7 ( 2):\= ( 5)2 \0 ,5!

    ]~fdc ?

    \5? ] wzd ip dc ~dc&}dc }awd$

    \>? ] wiadlpd }gl iq&}dc}awd$

    \7? ] wiadlpd }~g }lp z ia&}dc}awd$

    \=? ] w}lca g rlap&ca }~ cla wge d mald

    \0? ] wmfedl}lp&}dc }awd$

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    37/117

    >1

    K ldl dq }ldc w mdc 3 5> ldc kg) ka ldc kg g

    glf ak } 5 52$

    p ak?

    K ldl ifa n g w rld |} gl dc }~fdc up }~dl glf zeq zcak dc h }la caed~e upq} dl }d mdc$

    Dlg ak?

    K ldl hldc }l } ap gldl k} ggl dledl gldc }lgl dc za

    dldc }leq a }~fdc dd hadl } z gpg wdc cae dl$

    5$=$ R MDC GG K LDL UPD ]^ ^A ^F ]D MDC ]A GG

    DL]K ZA] DEK?

    Z ka k ldl upd }~ ~a ~f }d mdc p g dldc p z dlg

    ak) k} hlg gg k ldl deq hldc ifa }~ id dlep) dd }ldc }ldc gg

    dcd ldc }ldc h} lr w mdc dlap k ldl rld }gl dl ca kg

    ~a ~f }d mdc$ ]~fdc ap had }lg } Za} Dek) gg dcd ldc }ldc

    w mdc k ldl dl }dl dl ca hlfd zeq } hlp }lk dl d zag

    upd i) }l`fma) hak }~e z cakw} gg hlfd d zeq$

    Qp } 5? ]lk dlglf zeq? Dld glpdc gg dcd ldc p g upqdl

    z upq }~dl }lk dlhlfd zeq nef ck gg qp } g nd wep q?

    ]lk dl }dl rlr i? Hak }~e } ggl rlr dld) ddc ig rlr

    ip} ge hlgl ldc zeq) l w zeq zd) hak }~e kg gl zeq zdge hlgl ldc g lr rlr hldc$

    ]lk }~e pq }d ge hlgl ldc zeq zd) ddc ig upd i ap

    ldl ge hlgl ldc leq i ned upd i mfedl dclar? z rlk

    gl} f g) }lad gl) pq }d }~fdc caef mgl) ddc ig upd i

    ap ldl) l

    }ldc hak }~e hak wf} da n

    ]lk }~e z hl ddc }agldl) ddc ig lf} dc? }ldc upe gg

    glw dl hl ddc }ledl }fd) } }~dc zd } g) zdc upeq ldc

    }d hlf) lap wp}w mdc }awd) } wp} ia dlpd

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    39/117

    72

    ]lk }~e z }dl lap up ge rldc d zeq zd? z hl ddc

    }lg lad rldc d hadl mfedl) dcpd gpdc gr dcpqd z}

    iap) }l }~dc }ap }l) z dcpd zd }a }~ glf rldc d) z

    zd zeq } dcd ldc g lr i hldc

    ]lk }~e z dcpd }~ d? hlgl ldc m had mdc dldc dcpd }lp

    df }ledl }fd d cg z ia)gg dcpd }lp dq g d dl hldc

    ]lk }~e z }awd }l glr hlfd zeq? }awd }l glr g }lpg w

    lp lr rlr ge dca zeq hldc) g m glpqd dldc) m

    nd hldc) g n lef kd z ldl hldc

    Qp } >? Hak }~e }d mdc? gg dcd ldc lp l} p g upq }~dl

    }d mdc ~adc hak }~e }d mdc) }pq dladdldc dcpqd i glpdc dl} edc

    g

    r mdc }a lp l} gg dcd ldc i?

    ]ad ldl hak }~e }} g gg ifa }d mdc }l`f dl h dl} dl$

    \q mdc h lfgl) gldc }~dl) da mpdc up }~dl hak }~e k} ggl

    }ld }~dc z gla }a}) k nf ~dc dldc hle gdl uped }~dc ge ka

    hlfd

    }d mdc p g hak }~e) nef ck?

    H lfgl }~ d ge hlgl ldc dlk k nf }~ d dc ld$

    Gl} idcz ap had ge }awd k nf$

    ]dl q z lr i ge lr dc }d mdc) k nf }dl lr rlr

    w lp gg }awd hla dcazeq hldc }~ g d$dl ca ap had }agldl z dldc h lfgl hadl mfedl ge dca

    zeq) }~d g w |`k |} ia dlp gp }d mdc$

    dl ca|`k hlfd }d mdc g }pd }l gldl wgl glf zeq ge dcd

    ldc$

    Hak }~e }ldc |pqd gg hlfd }d mdc id$ Z gldc g

    ldc ~} id }dl }~dc }agldl ge dcd ldc$

    dl

    Upd i }ldc |pqd) gl} gl gg hlfd }d mdc g zd )

    }dc gdc hak }~e) cakw} hla rl} lad dldc mp lap |p iad

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    40/117

    75uped d hlfd zeq$

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    41/117

    75

    ]dc gdc gdc }g hak }~e hlfd }d mdc hla dd hadl } g

    dlap ldc a |pdc) lfg dldc dcdl dcl glf zeq g nap lad

    dclak }~dc }~fdc rl} }~ad$

    ]k ia) g }l hak wf} g ~a ~f }d mdc) }l glg ddc glf

    zeq ge dcd ldc rla g }lg lad k} ggl gl} gl dlk }pd }l gldl

    wgl z }lg ldl }d mdc ge dcd ldc$ Dcfa ~e) hak wf} ~a ~f }d

    mdc) gg dcd ldc }ldc |q mdc k} gldlwgl }d mdcz upq }~dl

    dclar z gr

    }d mdc$

    Qp } 7? \ i }d mdc? Hla k} hlfd }d mdc }~ dd g zd )

    }l gd d w | i dclar z ge gd n dcd ldc$ Gd n dcd ldc rla

    }k ~e g dcpqd dld ge }d mdc g zd z lr }g gdc hlgl ldc

    }k ~e

    caa rlr dcd ldc }lp la zd$

    Gg glpqd caee ~e gg caa rlr }lp la dldc hlfd }d mdc g

    zd dl wep?

    ]d mdc }a e gg g la }lp la d$

    Hld }~dc hlk rl z nf gf hr }la zd }lg gl} iaduped

    d }d mdc$

    ]gl glg ddc glf zeq z | i }d mdc ~e ~adc na} dlk }~dl

    |pdc } g }l |q ~e za uped ak ge GN]M }~g }ar glf zeq$

    M }dl dldc dcpd g }l mdc }lp la d g zd $

    Gd |`k }~dc gl} idc)ddc ig z w dl} upd }~fdc upd i)

    dc }la }~g }ar }ad ldl hlf w} gg lf} dc z gg }awd

    ge mfedl dclar$

    Rla gd dlg ka rldc d g }l lfd }ldl zag }lp la d

    g zd ) nef ck g zag }le }lpd cae ld }k }la dp hlgl

    ldc gl cr hl hld }~g k}$ Gg hl ddc hlg i g }l n

    wpdc }a wd k nf) qp gp g nf idlge nd }l ne

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    42/117

    7>

    H} ipd gldc 5

    ^a ~f }d mdc }~fdc dcd ldc g }dl }} qp hlgl uped) hldc }l

    }~dl hla$ Z }l) gg dcd ldc gl g }l hak wf}) cak }lap) ld gl ~a

    ~f }d mdc k} kg }lr dl} g }l glr dld g$ G w i }lpq} }~fdc

    gldc

    5 hlaup} gg zd g nd z ~a ~f }d mdc gdc dl gr d gg

    k ldl z nad rlr k nf cak }lap ~a ~f }d mdc) ik g w glf gggldc }ar }l`f$

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    43/117

    77

    >$5$ ]DC UPED Z DCD LDC ]KGR DEK ZA]?

    >$5$5$ Iglwldl }ldl z rl} }~ad?

    ]ad }ld ge dcd ldc ]KGR Dek Za} idcd ldc ]KGR ddc }ld

    HadCaedc }lpg }dl HadCaedc) }ldl ir dk 5110 za zd ap i i 7 }

    dc$ Za ak |p} rl} i dcd ldc }ldc ka ddc }ld dd lf} dc

    gldl ge dcd ldc }r }~pdc gl qp za }d mdc ddc dclar mdl glf

    gg hlgl ldc iddc cae}~d }fd }dl HadCaedc$

    d dk >22=) zd ap i glgd 5$0 }) d up ld dcq gdc id) dcd

    ldc g dcpq g rl wd z rla }~fdc }k hak wf} g na}$

    Wep gg mfedl dclar id dl }r fd m} keq Za} Dek) Gdc }q

    g rld iad lar zd glpqd C`kem`r}) Gdc }q g rld hlp gdc dclar]d

    ]f) Gdc }q g rld rl} }~ad }l Hadl Ng }lek cae p }$ d dk

    >220) dcd ldc ka hla rlg z n} p g ia$ Dk >22:) g w glr

    }lpd ge dcd ldc Dl Dg Za} Dek) dcd ldc glpqd a k ldl

    lf} dc }

    dcd ldc ]KGR ddc }ld }ldl dcd ldc ]KGR }l$

    ]d q ? Dcd ldc ]ldc ka G rld Dek Za}

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    44/117

    ]d caefmglupg }? Dek Za`}Gfkk`~gaeiOfad}W}fgh Nedh

    ]d ca }}? DEZANEDH

    La w? 7=7 Rlk Dc If) Upd 5) ]R$L Gl Kadl

    ad }lfa? ,25: >5:

    Je|? ,2 37222 } dc$ ]~fdc ka }~dc gdl }~edl dl lad deq) d

    p |p }l la dlr hadl } upg }) Dezanedh |g dl ka dld glad ig

    iddc gef ddc ig hadlmfedl ge kdl }ldc upe ddc ig }agldl) gdc dcl}ldc }ad z }lg lad }} gdc }g upd }~ ~a ~f$ Nd gdl ) zag }r }~pdc p

    } dclad gp rl} }~ad) dc mdc }~a} gdc dcl }ldc }ad zf zag ddc

    gef }dl }ad gl glf gg wd rlk mgl z }agldl ge dcd ldc gdc g

    uped }k k} ggl g na}$

    W rl} }~ad d dlz nd zdc ge k} } glg glg }l g g

    dp } glg }f mdc g pq }d z idc }ad a za gdc gldc$ }lg g

    ap dq) }fd n gg kdc lf} dc dclar z ge Dezanedh p g

    glpd le }~d g w gg glpd kg upg } }ldc upe zag }~ad hlea zd

    mdc L }ldc upd }~ dcd ldc g} ia ,gf~` nedhadc! Kag~fnedh$ Za l

    }ldc dq) Dezanedh wd wdc gpdc gr glf hlgl ldc gg wd rlk mgl z

    gldl |g) ed }fd) dledl gldc z lap up$ Dezanedh } lf i ak }e }a

    gldl zdc glg l }~ up hlgl ldc ge kdl } g dldc }ldl gdc

    dcq gdc ~g ~ ld }~fdc gpgwdc$

    >$5$>$ Idl zg hadl mfedl?

    http://www.navibank.com.vn/http://www.navibank.com.vn/http://www.navibank.com.vn/http://www.navibank.com.vn/http://www.navibank.com.vn/http://www.navibank.com.vn/http://www.navibank.com.vn/http://www.navibank.com.vn/http://www.navibank.com.vn/http://www.navibank.com.vn/http://www.navibank.com.vn/http://www.navibank.com.vn/http://www.navibank.com.vn/http://www.navibank.com.vn/http://www.navibank.com.vn/http://www.navibank.com.vn/http://www.navibank.com.vn/http://www.navibank.com.vn/http://www.navibank.com.vn/http://www.navibank.com.vn/http://www.navibank.com.vn/http://www.navibank.com.vn/http://www.navibank.com.vn/mailto:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]://www.navibank.com.vn/
  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    45/117

    70

    Lpq dc zd ge gg } glg z g dld }lpg gg }ldl rld hadl })

    ma ka ldl }lg) }ar dld dcpd zd p }lg p } z rl} }~ad ge gg

    } glg) g dld }~fdc z dcfadg) zeq zd ge Dcd ldc Dl Dg ,DLDD!

    z gg } glg }d mdc hlg$

    Glf zeq gg } glg z g dld ma gg ldl }lg glf zeq) gla} hlp

    }ldc rlap z caq } g cahlg) nf idl)glf }lp }agldl z gg ldl

    }lg

    hlg }l`f upq dlge DLDD$

    Gpdc gr gg mgl z }ledl }fd z dcd up ma gg ldl }lggpdc

    dc gg rldc }ad }ledl }fd) mgl z }ledl }fd }~fdc dg) mgl z }ledl }fdupg } hla g DLDD glf rlr) mgl z }lp l) gla l) mgl z dcd up$

    ]lg lad gg lf} dc hadl mfedl dl cr zd) kpe grld) iad

    mfedl }l`f upq dl ge rlr ip}) }lek cae }l }~dc }ad }) hadl mfedl

    dcfa la z zdc$

    >$5$7$Kg}ap gladig ge Dezanedh?

    Kg }ap lf} dc ge dcd ldc idlk kedc ia ia dlpd glf ggg dc) }f ~e zag ik d dlglf dcaiefdc) }lg lad dcle z a za

    dcd wgl Dl dg) }lg lad gg gldl wgl hadl } | la ge dl dg) cr

    rld

    zf gdc gpg gdc dclarle) lad a le } dg$

    Dezanedh dlldc }~ }ldl k} }~fdc dldc dcd ldc }ldc ka nd

    i ldc p ge Za} Dek) lf} dc e ddc za wd rlk e mdc) gl}

    idc mgl z gef) kdc ia hdl rld rla ~dc me }~d dd }dc k ldl }

    glg z upd i }l`f glpd kg upg }) gdc dcl }ldc }ad lad a) gdc

    dcl dcd

    ldc }ad}ad$

    >$5$=$ Rldc }lg lf} dc?

    ]~fdc na gdl la dlr hadl } upg }) } mf le }agldl edc mad ~e

    kdl k) Dezanedh ldc d lad a le gdcdcl

    dcd ldc dledl

    gldc }ar gd z rl} }~ad gg mgl z dcd ldc }ldc ka lad a e

    ddc) }dc gdc gdc }g upd i ~a ~f dlk r dc gg }apglpd upg } z

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    46/117

    7:

    Lpq dc zd ge gg } glg z g dld }lpg gg }ldl rld hadl })

    l wed }fd }d mdc) ddc gef lap up hadl mfedl gdc dl ddc ig gdl }~edl$

    Dldc dk ze upe) Dezanedh g dldc }ad n z} ng }~fdc zag g gp

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    47/117

    7:

    ia } glg z lf} dc a a za zag lad a le gdc dcl dcd ldc$

    Za wg kdl da ig g }gl } z rl} }~ad upe dlap dk lf} dc

    gdc }adl }ld upq} }k ge }r }l idl f z gd n dld zad)gldc }a }

    }ad g }l z} upe ka }lgl }lg }~ }ldl dcd ldc nd i ldc p Za}

    Dek$

    Dezanedh gl }~dc q kdl gdc }g lpq dc zd za dlap ldl

    }lg rlfdc rl) gl qp lpq dc zd }~pdc ma ld }~fdc md g }f

    dcpd glf zeq) r dc hr }la dlp gp zd ge gg }ldl rld hadl } }~d

    rlk za g

    dg$

    Dezanedh ldc d rl} }~ad nd zdc z dledl gldc kdc ialf} dc }a gg }dl }ldl id }~fdc g dg) kg }ap glak idl }l rld }a

    7 e

    nd }~dc ak dl ]R$L Da) ]R$L Gl Kadl z ]R$ Ddc$

    Dezanedh }r }~pdc rl} }~ad wd rlk }l ,E]K z }l }ledl }fd!

    }ldc upe zag dcladgp cae}dc dldc }ad gl ge }l dl }ledl }fd) glpqd

    hlfdz gg caefmgl }ad gl hlg)dlk ddc gef gl} idcrlg z hlgl ldc$

    Dezanedh w}dc gdc }k hak z }lp l} gg g dc id glad ig

    i gg } glg hadl } g zd p } id) }ak ig }agldl kdl) wg ddc

    zd

    ap i dcd ldc$

    Dezanedh ipd uped }k ddc gef gl} idc rlg z hlgl ldc }ldc

    upe zag }k lap dlp gp) h zdc ge ka a }dc hlgl ldc e ~e gg

    caa rlr glk wg lp lap) }le kd gef dl} gg dlp gp lr i ge hlgl

    ldc

    }~fdc hl ddc glf rlr ge kdl$

    >$5$0$ G gp } glg n kq upd i ge Dezanedh?

    >$5$0$5$ W }glg?

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    48/117

    73

    W >$5? G gp } glgn kq upd i ge DEZANEDH

    >$5$0$>$ Glg ddc) dlakzgegg rl dcned?

    Rldc uped l hlgl ldc? g glg ddc }la} ir) hlea}lg z rl} }~ad

    uped l }fd mad za dlk hlgl ldc }dc dc gpdc dc }} g gg wd

    rlk mgl z glf hlgl ldc$

    Rldc uped l dl gl }agldl z hadl mfedl }ad }? g glg ddc

    }la} ir) hlea}lg z rl} }~ad uped l }fd mad za gg dl gl }agldl dcd

    ldc z rla dcd ldc }~fdc z dcfa dg$

    Rldc h lfgl }ar }l?

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    49/117

    7 dlk hlgl ldc i mfedl dclar z dl gl }agldl$

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    50/117

    >$5$:$ Gg wd rlk z mgl z }d mdc gpdc grgldl?

    >$5$:$5$ Wdrlk}d mdcmdl glf hlgl ldc g dld) l cae dl?

    Glf zeq kpe |` }

    Glf zeq kpe n} dc wd

    Glf zeq |q mdc) we gle dl

    Glf zeq n wpdc zd ip dc wd |p} hadl mfedl

    Glf zeq kpe wkkq kg }la} n) p } dl |dc

    Glf zeq }~pdc ld n wpdc zd wd |p} hadl mfedl

    Glf zeq }ap mdc Glf zeq mp lg

    Glf zeq gk g w }a} hak) gldc gl }ad ca

    Glf zeq kpe |` cd kq }~ cr

    >$5$:$>$ Wdrlk}d mdcmdl glf hlgl ldc mfedl dclar?

    Glf zeq n wpdc zd ip dc

    ]a }~ dlr hlp ldc lf) dcpqd z} iap

    ]a }~ wd |p}) caegdc ldc |p} hlp

    Glf zeq p } }awd g dl

    Glf zeq }lg lad m d dl ) }

    Cawd rlk }d mdc mdl glf mfedl dclar hadlmfedl |` }

    Glf zeq p } |` } a za gg mfedl dclar zd }a

    >$5$3$ ]g dc gewpq}lfa hadl } a za Dezanedh?

    Dk >22< h} }lg za dlap nad dc rlg }r) hl idc z g

    dl ca i k} dk g na} hl hld a za hadl } }l caa da glpdc z

    hadl } Za} Dek da ~adc$ \p} rl} } dldc n} d ge }l }~dc dl z

    lf} dc glf zeq ma glpd) ldc if} gg dcd ldc z gg }r fd id ge

    Lfe H ~a zf }dl }~dc k} hl ddc }ledl }fd z rl wd$ Hldc lfdc }a

    gldl n} p }a Lfe H) ied ~dc wedc hlp zg Glp p ~a dl ldc d

    }fd }l caa$

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    51/117

    =2

    Za} Dek }pq gle la dlr wp ~dc zf dd hadl } }l caa dldc }l

    }~dc }~fdc dg zd n wg r hl id } gpg hldc lfdc }agldl }l lad

    upe zag w} cak dclak }~dc hak dcgl |p} dlr hlp) zag caa dcd

    mdc

    zd p } dg dcfa cr dlap hl hld) gd gd }ledl }fd k} gd a

    dclak }~dc) glwca }apmdc }dc gef) }l }~dc n} dc wd z gldc

    hlfd dc ndc ]~fdc na gdl ) Gldl rl k g }l i Dcd ldc

    Dl dg Za} Dek g gg caa rlr dlk hak gl ik rl}) hak wf} }l

    }~dc }a gldl }~fdc dg dl cae }dc } i m }~ n} npg) upq dl ia

    wp} }~d) npg gg dcd ldc }ldc ka kpe }d rlap n} npg ]} g

    dldc gldl wgl dq } gg dcd ldc }ldc ka }~fdc dg zf }dl

    }l l} wg hl hld hla rla }lek cae gpg pe ia wp} k nf hl

    ddc }ledl hlfd) ia ze rla a k} za dcpq g hldc lfdc d |p mf

    hlgl ldc k} hl ddc }ledl }fd

    ]~fdc }dl ldl ) zag }lg lad h lfgl hadl mfedl ge Dcd ldc

    ]KGR Dek Za} n dl ldc dclak }~dc na dldc hl hld glpdc ge

    dd hadl }$ ]l} zq) }~fdc dk >22221) dd hadl } Za} Dek }ar }g glp dl ldc ge

    gpg hldc lfdc hadl } }fd gp) }dl ldl hadl } zd gd dlap hl hld

    dl ldc dc h d }dl ldl lf} dc hadl mfedl ge Dcd ldc$

    Dcfa~e) za zag hldc lfd }ldl h lfgl }dc zd dl m had } 5222 }

    id>222 } gdc dl ldc d zag }lg lad gg h lfgl g ala dc g dc dk >22< }ldc upe$

    ]pq h} up }lg lad gd hl hlak }d dldc upe h} up hadl mfedl

    } g glf }lq La dc upd }~ ,LU]!) Ned ap ldl z }fd n gd

    n gdc dld zad g cdc d ig ~} id$ ]ldl gdc id dl} ge dcd

    ldc }~fdc dk >221 i z} upe hldc lfdc g }l }ar }g rl}

    }~ad nd zdc }~fdc dldc dk }ar }l`f$

    Dcfa~e) }~fdc dk >221 Dcd ldc lfd }} zag ap gldlkdc ia

    }~d g w ddc gr 3 rldc caefmgl}ldl 3 gla dldl ka z e zf lf}

    dc

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    52/117

    =5

    }a gg end ]le ]lad Lp) Ndl Mdc)dc Dea)N ~e Zdc }p)dc

    Dea) Ifdc Ed z Ng Dadl8 ddc kdc ia ak caef mgl } gla dldl z :3 Rldc caef mgl$

    >$>$ ]LG ]^DC LF] DC HADL MFEDL GE DCD LDC ]KGRDEK ZA]?

    >$>$5$ Lf} dc lpq dc zd?

    ]~fdc caea fd >223 >221) mf dl ldc ge hldc lfdc hadl }

    }l caa) }l }~dc }ad } g dlap nad dc z iawp}) }dl ldl ik rl})

    gdl }~edl z lpq dc zd cae gg ]G]M }~fdc dg cq dl ldc d

    gdc }glpq dc zd ge DL]K da glpdc z dcd ldc Dek Za} da ~adc$]~g nad

    dc z ca lpq dc zd }~d }l }~dc) dcd ldc ]KGR Dek Za} gl

    dc r mdc gldl wgl iawp} iadl lf} }~d g w gpdc gp zd }l }~dc) }gl

    gg ga }lad gldl igl iawp} glf zeq + lpq dc) ga }lad upd }~ }ledl

    hlfd me }~d l }ldc }ldc w ed }fd z rl} }~ad dlap gdc g lpq

    dc zd ka$ Gg nad rlr gl dc z iadl lf} }~fdc ap hlad iawp}

    a za g dld) mfedl dclar cr rld cak }lap }g dc }l }~dc id

    gdc }g lpq dc zd) ddc gef l ww mdc zd) gl} idc upd }~ zd

    z wep gdc i lap up hadlmfedl ge dcd ldc$

    ]~fdc 7 dk }~ ia q) Dezanedh g cdc ~} dlap z} upe

    hldc lfdc) ap g }l lad upe }dl ldl nad dc dcpd zd

    }~fdc 7 dk

    >223) >22221

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    53/117

    Nad dc dcpd zd ge DEZANEDH

    >2)222)222

    50)222)22252)222)222

    0)222)222

    2

    Dk>223

    Dk>22221

    zd lpqdc zd

    hlg

    zd gl w

    lp }dc

    dcpd zd

    Nap >$5? Nad dc dcpd zd ge Dezanedh

    Ndc>$5?Ndc }dl ldl

    lpqdczd ge Dezanedh

    ,Z]? }~ap dc!

    Gl }ap

    Dk >223 Dk >22< Dk >221

    Ca }~ ] }~dc,%!

    Ca }~ ] }~dc,%!

    Ca }~ ] }~dc,%!

    A$ Zd lpq dc 1$2>0$:1> 15% 1$=>=$235 52 7>% 0$: 7=%

    >$ Zeq ge

    DLDD ]G]Mhlg 2 2% 2 2% 5=2$0% :$2>5$1$3>3 03%

    AA$ Zd hlg >10=$% >33$:13 >%

    AAA$ Zd gl wlp 031$2>< :% 5$23:$50< 52% 5$5::$271 3%

    ]dcdcpd zd 1$127$203 522% 52$300$271 522% 5:$

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    54/117

    ,Dcpd? Ndcgd a h }fd ge Dezanedhcaeafd >223+>221!

    Dld glpdc dcpd zd ge dcd ldc iad }g }dc upe gg dk) g }l?

    dk >223 }dc dcpd zd i 1$127$203 }~ap dc }l wedc dk >22< i

    52$300$271 }~ap dc) za }g rl} }~ad i 552% ,}dc 52%! wf za dk

    >223$ Wedc dk

    >221 }dc dcpd zd i 5:$22$>$>$ Lf} dc glf zeq?Lf} dc glf zeq i lf} dc gl qp z uped }~dc dl} ge dcd

    ldc$ W glpqd lf } zd }ad ca wedc zd }d mdc n wpdc zd glf dlp

    gp wd |p}) hadl mfedl }~fdc dd hadl }$ Z }ldc upe glf zeq k }f ~e

    dcpd }lp dlr } na lfd ia }ad ca ge hlgl ldc) n r gla rl

    hadl mfedl z }f ~e ia dlpd$ ]pq dlad lf} dc glf zeq kedc ia ~a ~f id)

    z zq dcd ldc gd rla upd i gg hlfd d k} ggl gl} gl ka g }l

    dcd dce lfg cak }lap ~a ~f$

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    55/117

    Ndc>$>? H} up lf} dc

    }d mdcge Dezanedh

    ,Z]? }~ap dc!

    Gl }ap

    Dk W f wdl

    >223 >22< >221

    >22223 >221&>220$0 =$=5$1=>! ,10$=2=! ,50$:2 ,37$=:>! 77=$05 0$=0>$:53 1$27 5$210$7:: >0$5 =$=55$0221!

    Mfedl wglf zeq }dc upe gg dk) g na} }dc gef zf dk >221) g }l

    dl wep?

    Mfedl wglf zeq dk >223 i=$703$>05 }~ap dc$ Mfedl wglf zeq dk

    >22< i0$=0>$:53 }~ap dc8 }dc 5$210$7:: }~ap dc }g i}dc >0$5% wf za

    dk >22221 i1$27 }~ap dc8 }dc =$=55$0$7$ Lap up hadl mfedl?

    Dcd ldc i k} } glg hadl mfedl }~fdc idl zg }ad }) }d mdc)

    mgl z dcd ldc$ D gdc dl dldc mfedl dclar wd |p} hlg) ipd g

    kg }ap

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    56/117

    =0

    ldc p i ia dlpd$ Ia dlpd i qp } }l`d gl}) da id h} up lf}

    dc hadl mfedl ge dcd ldc) d i lap wcae }dc }lp dlr z }dc gla rl$

    cae }dc ia dlpd) dcd ldc rla upd i }} gg hlfd kg }awd g)

    dl} igg hlfd kg glf zeq z p }) cak }lap gg gla rl) }~fdc }r

    }~pdc upd i gl} gl zag gla }ap) kpe wk }~edc }la} n) gdc }g rl

    k nf glf lf} dc hadl mfedl g lap up$

    Dezanedh ipd gl }~dc rl} }~ad k ~dc k} ggl }fd mad }} g

    gg idl zg lf} dc dcd ldc dc }la ddc gef lap up hadl mfedl a

    za

    }dc idl zg$ Z zq Dezanedh } g dldc h} up hadl mfedl hl }} z

    d dl) dceq gmfedl$

    dk >22< idk g dlap hl hld a za lf} dc hadl

    Ndc>$7? H} up lf}dchadlmfedl

    ge Dezanedh

    ,d z? }~ap dc!

    Gl }ap Dk >223 Dk >22< Dk >221

    ]dc }lp 0:=$>3> 5$>3 5$:=3$01$355 5$=$:2> >3$7: 5$>57$==1$3 5:$053

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    57/117

    H] UP HADL MFEDLGE

    DEZANEDH UPE GG DK

    >)222)222

    5)022)222

    5)222)222

    022)222

    2

    Dk>223

    Dk>22221

    ]dc }lp

    ]dc gla

    ]lp dlr ~dc

    Nap >$>? H} up hadlmfedl ge Dezanedhupe ggdk

    Upe ndc w iap z nap ) }e }lq h} up hadl mfedl ge Dezanedh

    nad dc upe gg dk) g }l dk >22< i3=$2=2 }~ap dc cak >223$ Dcpqd dld mf iawp}lpq dc glf zeq }~d

    }l }~dc nad dc }l`f glap ldc n} ia h} lr za }dl ldl d up ld)

    d |p }dc dledl ik dl ldc d mfedl }lp ge Dcd ldc$ Rld id iadlpd g g } lf} dc p } z cr zd$

    Dk >221 ia dlpd }~g }lp i5

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    58/117

    L wd up ld ; ,M d up ld& ]dc m d glf zeq! | 522% 9 0%

    L w ~a ~f }d mdc ; ]dc m d glf zeq& ]dc }awd g

    ]ldc }l l wdq gdc gef }l ia dlpd wgdc id dc }la ~a ~f

    }d mdc gdc ~} gef$>$7$5$ ]dl ldl m d?

    Ndc>$=?]dl ldl m d }dmdc

    ge Dezanedh

    ,Z]? ]~ap dc!

    Gl }ap

    Dk W f wdl

    >223 >22< >221

    >22223 >221&>220$=: =$=$72>$5>3 7$>205! ,0$:7! 12:$037 71$7$ ] glg

    hadl }

    5$1>=$2:< 7$53>$=7> :$302$123 5$>=$3>=$:52 7$05>$317 0$207$=>1 3

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    59/117

    ]DL LDL M D UPE GG DK

    5>)222)222

    52)222)222

    )222)222

    2

    Dk >223 Dk >22< Dk >221

    ]dc m d

    Nap>$7? ]dl ldl m d }d mdc

    ]~d g w dld dl kg ~a ~f ge }l }~dc) Dcd ldc }lg

    lad dlap nad rlr hak wf} }dc }~dc z ipd g w ap gldl z

    gldl wgl }d mdc glf rl lr za dldc mad nad ge }l }~dc) k nf

    ed }fd z

    lap up }~fdc lf} dc }d mdc$ G }l?

    M d }d mdc ge }fd dcd ldc dk >22< } 0$=3=$001 }~ap

    dc) }dc 5$555$557 }~ap dc ,}dc >0$=:%! wf za dk >223$ M d }d

    mdc }dc gl qp } hlgl ldc } glg hadl } ,}dc 5$>=221 } 1$101$:23 }~apdc) }dc =$=221 } 5$

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    60/117

    >$7$>$ ]dl ldl gl} idc }d mdc?

    W }dc }~dc) k ~dc p } }d mdc ipd a hk za dldc ~a ~f

    }ak d g }l |q ~e }~fdc }dc iea$ Hadl dclakz }lg } glf }lq) w }dc

    }~dc ddc }d mdc k} caeafd df ) }ldc ia lp up z } i d

    up ld) d |p }~fdc dldc dk }ar }l`f$ Z Dezanedh mdc dl gdc

    hldc }lf} ~e g upq ip} hlg dcla} ge }l }~dc$ ]~fdc caea fd

    >223+>221 } i d

    up ld) d |p ge Dezanedh ipd g mpq }~ kg }lr hlfdc }~d ma

    >%&}dc m d8 ]pq dlad }~fdc dk >22$7$>$5$ Dup ld?

    Ndc>$0?]dl ldl gl} idc }dmdc

    ,Z]? ]~ap dc!

    Gl }apDk

    >223 >22< >221

    ]dc }a wdg 1$127$23= 52$120$>3< 522 50=$750

    + DUL } 5

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    61/117

    02

    Wedc dk >221) za w g cdc ge }r }l gd n dld zaddcd ldc) }

    i d up ld }~d }dc m d g }ad }~ad }}) cak } 3$07% gd 7$0%$

    } g h} up dq) dcfadldc }g dc }lpd ia } ka }~dc z k z

    gldl wgl }d mdc ge dcd ldc gd mf dldc dcpqd dld wep?

    Gg hlfd zeq ka g gl} idcdc h) lap up lf} dc ge

    gg d z a zeq dcq gdc }dc) ka }~dc hadl } hl uped) }f ap had

    }lpd ia

    glf lf} dc hadl mfedl ge mfedl dclar$

    Dlzf hl ddc ga }ad gl} idc lf} dc) }dc ia dlpd

    hadl mfedl upe gg dk z gl dc }~fdc zag }~gl ir m rldc ~a ~f dd

    up m rldc ~a ~f i k} gdc g g ig }~fdc zag | i d }d dcge dcd ldc$

    ]~fdc glf zeq) dcd ldc ipd}pd }l dclak dc} dldc upq dlge

    DLDD$

    >$7$>$>$ Rld ifad?

    H} up rld ifa d }~fdc }la caed cd q glf }lq gl} idc }d

    mdc ge dcd ldc ]KGR Dek Za} edc cak w}) } i d |p g |p

    ldc dcq gdc }dc gef) g na} d |p |p} lad dldc Gla dldl

    }~g q zd g dl ca g gl} idc k nf$ ap dq }l lad

    dldc ld gl) n} gr z gdc }g upd }~ ~a ~f }d mdc) a la rla

    g } glg dclad gp) }dc lr gg dcpqd dld hr }la ~} hadl

    dclakz rldc }~dl) cak }lap d |p }~fdc }dc iea$

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    62/117

    05

    Ndc>$:?]dl ldl rld ifa d

    zeq ge Dezanedh

    ,Z]? ]~ap dc!

    Gl }ap Dk >223 Dk >22< Dk >221

    5$ ]dc m d =$7:7$==: 0$=3=$00< 1$101$:23+ D }ap glpd =$7=$707$52> 52=$3>0

    + D ma }ap glpd 5$=:< =1$213 =1$012

    + D dcla dc 5$3 1>$$ >==$>70

    7$ ] i d |p 2$2$15% >$=0%

    ,Dcpd? nf gf }agldl ge Dezanedh!

    Dk >22220&UDLDD z Upq} dl522 }~apdc) }dc 505$135 }~ap dc ,>5$71 id! wf za p dk z glak

    >$15% }dc m d$

    Dk >221) wm d |p ,d rld ifa gg dlk 7) = z 0 }l`f upq dlge

    DLDD! ge }fd Dcd ldc i>==$>7: }~ap dc) glak >)=0% }dc m ddl

    ld } i upq dlge Dcd ldc Dl dg ,7%!$

    Upe w iap }~d g }l }lq } i d |p }dc kdl }~fdc dk

    >22221 } i d |p g cak dldc hldc dlap$ ]lg }

    rld dl k ldl) gldl wgl upd }~ ~a ~f }d mdc ge dcd ldc Dek Za}

    gle }lg w lap up) gdc za w hldc lfdc hadl } }~fdc dk >22$7$7$ Dldc dcpqd dld md d ~a ~f }d mdc }a Dezanedh?

    >$7$7$5$ Dcpqd dld hlgl uped?

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    63/117

    0>

    Ka }~dc hadl mfedl n} d mf dl ldc ge gg qp } } dlad ,}lad

    }ea) mgl ndl! leq w nad dc up dledl z hldc m fd g ge }l

    }~dc }l caa ,hldc lfdc hadl }) ik rl}) ca g gg k} ldc }leq a

    } nad! cq }d }l} glf hlgl ldc zeq zd$

    ^a ~f }} qp ge up }~dl } mf le }agldl) la dlr upg } g

    }l ikglf d |p cae}dc hla }f ~e k} ka }~dc gdl }~edl ceq c}) hlad

    lp l} gg mfedl dclar) dldc hlgl ldc }ldc |pqd ge dcd ldc

    rla a k} za dcpq g }lpe i z upq ip} gld ig hlg dcla} ge }l

    }~dc$ Nd gdl ) nd }ld w gdl }~edl ge gg DL]K }~fdc dg z upg

    } }~fdc ka }~dc la dlr hadl } gdc hlad glf gg dcd ldc }~fdc dg

    za l }ldc upd i gle lfd gldl cr rla dcpq g ~a ~f d |p }dc idna lp l} gg

    hlgl ldc g }ak ig }agldl id w n gg dcd ldc dg dcfa}lp l}$

    ^a ~f mf ka }~dc rlr i gle }lpd ia? DLDD z gg g uped iad

    uped ned ldl dlap ip}) zd nd ma ip} ldc md }la ldl ip} iad

    uped d lf} dc }d mdc dcd ldc$ ]pq dlad zag }~ad hlea zf lf}

    dc dcd ldc gd cr rla dlap hl hld dl k} wzd nd z zag gdc

    gl }lp la d$ Dldc zd nd dq p g upq dl? ]~fdc dldc }~dc

    lr hlgl ldc hldc }~ g d) DL]K g upqd | i }awd k nf d

    zeq$ ]~d }lg }) gg DL]K hldc ikg ap dq z dcd ldc i k} }

    glg hadl }) hldc rla i g uped upqd ig dl dg) hldc g glg ddc

    gdc gl npg hlgl ldc nd caef }awd k nf glf dcd ldc | i

    lfg zag glpqd }a wd k nf d zeq }e d | i upe gfd dc }

    }dc gdc dlap gg upq dl hlg md d }dl }~dc DL]K hldc }l caaupq} g d }d dc) }awd

    }d dc$

    L }ldc }ldc }ad upd i ,GAG! gd dlap n} gr? Lad deq ZD gle

    g k} g gl gdc n }ldc }ad q z mfedl dclarz dcd ldc$ ]~pdc

    }k }ldc }ad }d mdc dcd ldc ,GAG! ge DLDD } g dldc h} up

    ng p ~} dc hlgl i }~fdc zag gpdc gr }ldc }ad hr }la z }dl ldl

    lf} dc }d mdc$ ]pq dlad)}ldc }ad gpdc gr gd d ap) hldc hr }la)

    gle r dc q gg qp gp gpdc gr }ldc }ad$ ]ldc }ad GAG glmdc ia

    kg m d }a gg } glg }d mdc) gle g }ldc }ad rla }agldl) hl ddc

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    64/117

    07ap ldl idl

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    65/117

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    66/117

    0=

    Hlgl ldc hldc g }lad gl }~ d kg m lf} dc hadl mfedl

    g lap up) ik k} pq }d }~fdc hadl mfedl$ Zag |g dl pq }d ge hlgl

    ldc ~} uped }~dc z ~} hl }lg lad$ ap dq a la GN]M rla g

    ddc ig) hadl dclak |g dl$

    a zahlgl ldc g dld?

    Lf} dc hadl mfedl hldc }lpd ia$

    Dcpd lfd }~ gldl } }lp dlr g nd n k} lfg wpq cak mf

    k} zag) glpqd wedc gdc zag hk ld lfg hldc gd hl ddc ief dc$

    G dld hlgl ldc cr dlap glpqd n} }ldc }~fdc gpg wdc)

    z zq l rla w mdc k} w }ad id dd dl ldc hl ddc lfd }~ glfdcd ldc$

    f g g dld hldc }}? G }dl ie dcd ldc) w mdc }ad

    zeq hldc dc kg gl$

    >$7$7$>$>$ Zrle dcd ldc?

    dc }~d cg DL dld dld k} ggl dc d z dcpqd dld }

    }ld DL cq ~e d up ld i }lg w gd }la} z q gdc i ap had }adupq} Dezanedh e ~e dldc caa rlr cak }lap ~a ~f }d mdc$ ]l`f

    }ldc h }dc lr) dld glpdc Dcd ldc gle g upq }~dl upd }~ ~a ~f g

    }l) d up ld }a

    DL }d }a gl qp mf dldc dcpqd dld wep?

    r ig gdc zag gdc gef? Upq k lf} dc ge Dezanedh

    gd ld gl$ GN]M rla k dlak}fd n upq }~dl glf zeq nef ck? }lkdl m d) nk w} hlgl ldc) upd i }l`f ma gg hlfd d }l glr dl

    ldc d

    lap up ik zag ge GN]M$

    Upq }~dl }lk dl }lap }ldc }ad) }lap gg glpd kg wf wdl

    e ~e h} ipd$ Mf hldc |g dl g upq k hadl mfedl }lg w ge hlgl

    ldc) hl ddc gdl }~edl ge hlgl ldc a za dcdl dcl k hlgl ldc

    edc hadl mfedl) hldc |g dlg dcpd }lp hlgl ldc } p z z p

    g }l e ~e k} kg glf zeq z ggl }lg cakw} lr i$ Kg hlg) pq }d

    hlgl ldc i qp } uped }~dc cd iad za }lad gl lfd }~ }ad zeq ge

    hlgl ldc) }ldc n idcupd }~fdc up }~dl }lk dlned p$

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    67/117

    00

    Dcpd gpdc gr }ldc }ad? ^} hl hak gldc g }fd n dldc

    }ldc }ad k hlgl ldc gpdc gr$ DL zd gle g w iad }ldc za gg g

    uped hlg dl }lp) la uped hak gldc dldc }ldc }ad }agldl mf hlgl

    ldc gpdc gr$ ]~fdc }dl ldl gdl }~edl caegg DL]K dcq gdc ceq c} dl

    lad deq) zea }~ ge GAG i ~} uped }~dc }~fdc zag gpdc gr }ldc }ad hr }la)

    gldl |g gg dcd ldc g gg upq} dlglf zeq lr i$ dc }ag i lad

    deq dcd ldc m iap ge GAG gle q z }ldc }ad gd up d ap) gle

    g gr dl} z | i hr }la$

    Ddc ig }lk dlge gd n gd dlap ld gl Gg dcdl dcl

    ge gg mfedl dclar a zeq i ~} e mdc? e rld gg GN]M hldc }l g

    q }ldc }ad gdc dl lap na} z gg dcdl dcl idl zg k mfedldclar edc p } hadl mfedl$ k} w m d p } hldc g }lk dl

    gldl |g z ddc ig zd) dcpd ief dc }a hlp zg }~ad hlea m d) ddc

    ig ge gl mfedl dclardd hla m d lfd }ldl hldc }l a zf lf} dc)

    hldc }l }~ d zeq dcd ldc

    Up }~dl hak }~e) cakw} wep hla glf zeq ge dcd ldc gd dlap w

    l) weaw} dd hldc }l cakw} g zag w mdc zd zeq ge hlgl ldc

    gdc dl hldc hr }la }lp la g }ad ldc }lp d$ Mf w hak wf}

    up idc if dd kg m k} wrldc d zeq g lap up) }ad nd ldc

    g

    }~ dldc hlgl ldc hldc }~ d glf dcd ldc k w mdc w }ad zf

    dldc kg gl hlg hldc lap up z n }d }l}$

    >$=$ ]LG ]^DC GDC ]G UPD ]^ ^A ^F ]D MDC ]A DCD

    LDC DEK ZA]?

    >$=$5$ N kq } glg gr }d mdc?

    ]lek cae }~g }ar zf lf} dc gr }d mdc g gg rldc dclar z

    }a La w gldl) Gg gla dldl ,Uped l hlgl ldc) rld }gl }d mdc) upq}

    dl }d mdc) mgl z hlgl ldc! z gg Rldc Caefmgl$]~fdc ) ]dc cak

    g p

    upqd glf gr }d mdc }ldc |pqd a za Cak g uped l hlgl ldc)

    ]~dc rldc uped l hlgl ldc) ]~dc rldc caef mgl za ld kg z da

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    68/117

    0:

    mpdc p upqd rl lr za upq dl p upqd upq} dl }d mdc w

    5:3&>22:&U+]C$

    Dld glpdc a dc gd n ik gdc }g }d mdc ge dcd ldc ]KGR

    Dek Za} g }~dl glpqd kd) g f }f na nd) }} dclar gg glpqd

    dcdl hadl } + }a gldl dcd ldc$ ]pq dlad e w gd n gd }~) hadl

    dclak }lg }ad gle dlap$ Dcpqd dld i mf) lf} dc }d mdc }dc gef

    k gle g w glpd n q z dcpd dld ig) k} hlg mf g gl a dc

    gle }le dc md d lad }dc k} w gd n g ddc ig z hadl

    dclak glpqd upe gg ]G]M hlg$

    >$=$>$ Upq }~dl glf zeq?

    >$=$>$5$ Ggp}glglf}dc }d mdc?

    G gp } glg lf} dc }d mdc ge dcd ldc ,La w) W caef

    mgl) gla dldl! g } glg }ldl = hla g nd ge upq }~dl glf zeq$ ]p

    }l`f upq k lf} dc ge dcd ldc z }dl gl} ge ifa ldl glf zeq) k}

    n rld g }l k dlak k} lfg k} whlp ge upq }~dl glf zeq$

    Uped l

    hlgl ldcRld }gl }d mdc

    Upq} dl

    }d mdc

    Mglz

    hlglldc

    N rld}d mdc } glg

    N rld}d mdc g dld

    N rldrld }gl }d

    Cakg&]~dc rldcupedl hlgl

    ldc

    Ned Cakggla dldl

    Ned]dc cak g

    La dc}d mdc

    La dc upd}~

    N rld upd i

    }d mdc

    N rld Mglz hlgl ldc

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    69/117

    03

    Hla uped l hlgl ldc? }la} ir) mpq }~ z rl} }~ad ka uped l

    }fd mad za hlgl ldc gpdc gr wd rlk }d mdc z gg wd rlk mgl

    z hlg ge dcd ldc glf hlgl ldc8 glp }~gl dlak ir } }~dl }lk

    dl }d mdc }~dl ,lfg glpqd Hla rld }gl }d mdc }lk dl }~g hla

    }~dl! gr upq} dl }d mdc$

    Hla rld }gl }d mdc? }ar dld l w zeq zd ge hlgl ldc }

    Hla uped l hlgl ldc) }lg lad rld }gl) }lk dl k} ggl g ir

    e ~e gg dld |} dl caz had |p} glf zeq lfg hldc glf zeq$

    Hla upq} dl }d mdc? I gr ~e upq} dl gpa gdc z zag

    glf zeq leq hldc glf zeq }~fdc }lk upqd upq} dl }d mdc ge kdl$ La

    dc upd }~ p upqd upq} dl }d mdc glf La dc }d mdc z ]dccak g$ ]dc cak g p upqd upq} dl }d mdc glf gg gr }~fdc

    dcd ldc }l`f

    upq dl z p upqd upq} dl }d mdc mf ]dc cak g ned ldl$

    Hla mgl z hlgl ldc? ]ar dld l w zeq zd g gr g

    }lk uqd ge Hla upq} dl }d mdc rl mpq} glf zeq) }lg lad gdc

    }g upd i }ad zeq dl? h lr dc) caa dcd) ap gldl h ld }~ d) caeld) glpqd d up ld) }lp d) ia) rl

    >$=$>$>$ Upq }~dl glf zeqg}l?

    Ng5? ]ar}lhlgl ldc zeqzd

    Dld zaduped l hlgl ldc ,DZULHL! gl dc }ar }l hlgl

    ldc) }k lap dlp gp }d mdc ge hlgl ldc) |`k |} g rl lr za gldl

    wgl }dmdc ge dcd ldc leq hldc glf nd wd rlk }d mdc }lgl lr$

    Irnf gf }ar }l

    Ng>? ]ar dld dlp gpzeqzd z ldcmdhlgl ldc}l

    }gzeqzd

    Hla hlgl ldc g dlp gp dcldcd ldc gpdc gr gg wd rlk

    }d mdc) DZULHL }~ef a) |g dl da mpdc? }k lap lf} dc hadl mfedlge

    hlgl ldc) rldc }lg lf} dc8 kg gl zeq zd

    |p} gr }d mdc glf hlgl ldc g rl lr hldc

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    70/117

    0$=$=$ Rldc dce) rl} lad z ld gl ~a ~f }d mdc?

    Hak }~e z rl} lad gg mp lap ~a ~f igdc zag hldc glge gg

    gd n }lek cae zf upq }~dl gr }d mdc k gd g upd }~a} d }dc

    gd n ge Dezanedh$ ]pq dlad gl qp mf Rldc Uped l hlgl ldc }lg lad

    na q i n rld }~g }ar ik zag za hlgl ldc) }lp }lr gg }ldc }ad)

    hak}~e w mdc zd zeq dd g hl ddc rl} lad hr }la dldc nad dc

    n}$ ]lg } dldc dk upe glf }lq) gdc }g rl} lad ~a ~f }d mdc gl

    kedc }dl }l dc) gl qp i | i hla dldc mp lap ~a ~f |p} lad

    ,hldc }~ g d dc ld) hadl mfedl }lpe i) h} up rld ifa d hldc

    }}!) hl ddc m nf z rldc dce } |e gle }} mf w ld gl z }~dl )

    hadl dclakge GN]M8 l }ldc }ldc }ad }l }~dc z | i }ldc }ad upe gg

    rld }gl) m nf gle }}8 gdc }g hak }~e w mdc zd gd la l}) gl

    qp me zf nf gf mf hlgl ldc gpdc gr) g na} igg hlgl ldc |e

    ld gl }d }l} hla ~a ~f |q ~e) Dezanedh gd g gl }~dc qp

    gp hlgl ldc rla kpe nf lak hla p } m d lfg hla hadl mfedl |p}

    dlr hlp$ Caa rlr dq rl} lpq }g mdc dc h hla }lad }ea |q ~e)

    zd ~}

    }ldc |pqd dg }e) z g dcpd l }~ n r gg }d }l} zd zeq$

    >$=$0$ Gdc }g | i d |p?dl ldc glpdc ge Dezanedh }~fdc | i d |p i}lg lad gg caa

    rlr lr i }~d g w rld }gl }dl ldl ge }dc hlgl ldc g }l dl?

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    73/117

    :5

    a zagg hlfd d |p) dcd ldc }lg lad zag rld ifa d)

    dl ca hl ddc }~ d ge hlgl ldc }~d g w ldc }ldc rlg z glf

    gdc }g upd i gl} idcz ~a ~f }d mdc$

    a za gg hlfd zeq ndc dcpd zd }a }~) p }lg ge nd }l

    ne k nd }l ne gek h} glp }fd n }~gl dlak | i ~a ~f hla |q ~e z

    gg hlfd glf zeq ndc dcpd zd cr dc }a }~ ge ]G]M hlg k dcd

    ldc hldc glp n} g ~a ~f df }l dcd ldc hldc rla }~gl ir m rldc

    ~a ~f dldc rla rld ifa d dlk dl cadc }dl ldl }agldl) hl ddc

    }~ d

    ge hlgl ldc rlg z glf gdc }g upd i ~a ~f }d mdc$

    a za gg hlfd nf idl)gek h} glf zeq z glr dld }ledl}fd) Dcd ldc rla rld ifa zf d dlk 5 upd i) cakw} }dl ldl }a

    gldl)

    hl ddc }lg lad dcle z ge hlgl ldc z }~gl ir m rldc glpdc$

    ]pq dlad) gl }~dc ge Dezanedh i }lg lad }ldc idc) rla

    lr za hlgl ldc }~fdc | i d |p up }~dl }~ad hleag dledl gldc

    z } }d }la caed$ a za gg hlgl ldc g }la }lap lr }g) }lfa }lg}~gl dlak }~ d) }l had upq} }lg lad gg nad rlr rlr i) hla had ~e

    }e

    }dc gdc hl ddc }lp la d$

    >$0$ DL CA ]DL LDL UPD I ^A ^F ]D MDC ]ADCD

    LDC ]KGR DEK ZA]?

    >$0$5$ dl ca glpdc?

    ] dldc h} up } g }~d }e }lq lf} dc glf zeq ge

    Dezanedh g dldc ng rl} }~ad dledl gldc$ M d }d mdc iad }g

    }dc) widchlgl ldc uped l dcq gdc }dc$ Kg m }~fdc dk >22< } i

    DUL }~d }dc m d }dc gef wf za dk >223$ Dldc wedc dk >221) } i

    DUL }~d

    }dc m d glf zeq cak ~ ~}$ Nd gdl ) Dcd ldc ipd mpq }~ k}

    hlfdc m rldc n r ~a ~f$ Dld glpdc gdc }g upd }~ ~a ~f }dmdc

    ,U]^^]M! ge Dezanedh g dldc }leq a ~ ~} wf za }~g q) g }l i?

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    74/117

    :5

    a dcidl f dcd ldc g hl ddc upd i z lfgl dl

    gldl wgl }}$ a dc dld zad dc f) gd }~ glf dd ~} ddc dc)

    dledl dlq) g hl ddc }ar }lp ga ka$

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    75/117

    :>

    Dl dldc nad rlr U]^^]M lad a }~fdc dk >221) } i d |p

    }~d }dc m d ge dcd ldc }dl }l`f }ap glpd Za} Dek cak$ \p

    ldc cak d |p i k} g cdc id ge Dezanedh }~fdc zag ddc gef gl}

    idc }d mdc z dcd dce d |p$

    Dezanedh dl cag }k uped }~dc ge gdc }g upd }~ ~a

    ~f }d mdc z }gl gg }lg lad gg caa rlr dlk ddc gef hl ddc

    rldc dce z rl} lad ~a ~f }d mdc$ Dezanedh |q mdc k} gldl wgl

    glf zeq }dc a lr i) k nf }dl iadl lf} }~fdc lf} dc }lg })

    za gg upq dl gl} gl z }dc gdc hl ddc hak wf} dldc dcpq g

    ~a ~f }ak d)

    nf k kg }apupd i ~a ~f }d mdc$ Dezanedh edc had upq} }lg lad gg caa rlr dc n cak d

    |p) }lg lad hak wf} }d mdc gl} gl) gl }~dc d gl} idcld i

    }dc }~dc m d$

    >$0$>$ Ld glgd hlgrlg?

    Kg m g dldc }ad n }~fdc upd }~ ~a ~f }d mdc dldc gdc }g

    dq zd gd }d }a dldc ld gl dl} dl z dldc upq dl)k ldl upd}~ ~a

    ~f ge Dezanedh g }l g k} w ld gl g nd wep?

    ]lapdcpd }ldc }ad rld }gl }d mdc) }ldc }ad }~fdc da n

    Dcd ldc gd d cad) gle q $ Gg }ldc }ad z NG]G ge mfedl

    dclar gle

    n n} npg rla upe hak }fd dd gldl |g ge gg nf gf gle gef$

    Z zd nf k }ad zeq? Dcd ldc glglr dld glf zeq }d

    glr za k} wmfedl dclar g pq }d) uped l }} za dcd ldc z rldc

    d hadl

    mfedl |} }lq hl }la$ Zag dlca}awd k nf gd gle w} }l }~dc$

    Gg caq } gldc dld upqd w lp }awd gd ~} rlg }r) g

    na} igg caq } gldc dld upqd w mdc }) cq hl hld glf dcd ldc

    }~fdc zag }lk dl z upd i ]WN$ Hla gdc gldc caef mgl k nf)

    gg gdc gldc zad gl|g dld ldl }lg ge lr dc lfg ldl za a

    mad ge gg nd h lr dc gl hldc gldc dld da mpdc lr dc$ Zag

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    76/117

    :7gdc gldc l w }d ~} dlap }la caed)gg gdc gldc zad }ldc cq hl

    m glf GN]M ge dcd ldc$

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    77/117

    :7

    Dld zad }d mdc gd }lap }~dl glpqd kd z gg dcdl

    dcl$ ]~dl glpqd kd z }d mdc gle k gd rla }~edc n }lk

    had }lg

    glpqd kd h }lp} de$ Nd gdl widc GN]M g rld

    n

    gl qp

    me }~d w m d glf zeq ge gg rldc caef mgl) hldc rl lr za }lg

    }$a za gg rldc caef mgl g w m d gef }lp g } lr dc }d mdc

    ge k} w hlgl ldc mfedl dclar id) }l zag upd i gg hlgl ldc

    hldc gd qp gp dlap GN]M }lek cae$ ]pq dladmf g w m d }d mdc

    gef dd w idc GN]M dlap ld kg gd }la} d d zag }le dld zad$

    Gd a za dldc rldc caefmglk hlgl ldc gl qp ig dld dl i z

    }l w idc hlgl ldc dc g) a la dlap GN]M gdc }lek cae glae~eupd i dldc mf upq k ge m d }d mdc hldc gef dd w idc GN]M

    n ld gl$ ap dq md d }dl }~dc k} GN]M rla upd i dlap hlgl

    ldc dd hldc }l upd i }}) hak wf} gl} gl }dl ldl gg hlfd zeq ge

    hlgl ldc$

    ]k ia) zag k ~dc upq k lf} dc z ddc gef lap uphadl mfedl ge Dezanedh lad deq i zd g uped }k ldc p$ ikg ap dq) Dcd ldc gd }k lap dldc g }l ge }dc ifa ldl hadl

    mfedl ge mfedl dclar)dldc zd }d }a }~fdc lf} dc gr }d mdc z

    upd i ^^]M hla glf zeq z dcpqd dld ge dldc }d }a }~d) } g

    dldc nad rlr }gl gg ddc gef lap up lf} dc }d mdc z cak n}

    ^^]M$

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    78/117

    H} ipd gldc >

    ]~fdcdlap dk upe) Dezanedh ipd rld p }~ }ldl dcd ldc

    nd i ldc p ge Za} Dek z g dldc }ldl gdc ng p hl uped$

    ]pq dlad)}~fdc dk >22221

    }dl ldl g dlap nad glpqd }l`f ldc }gl gg dldc qp gp ddc gef lap

    up upd }~ ~a ~f }d mdc zd iqp gp l} wg gr ngl z i k} }lgl

    }lg }lg w a za dcd ldc ]KGR Dek Za} }~fdc d ig }dc }~dc }d

    mdc ed }fd z lap up$ Gldc leage hle ipd dclad gp) rld }gl

    }lg }~dc lf} dc hadl mfedl) }lg }~dc ~a ~f }d mdc z upd }~ ~a ~f

    }d mdc }a dcd ldc ]KGR Dek Za}) } ik g w hlfe lg }lg }ad

    glf gg caa rlr) |p} gldc ne$

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    79/117

    7$5$ ]^AD ZDC Z DL LDC RL] ]^AD GE DEZANEDH?

    7$5$5$ Rld }gl WSF]?

    Dldcakkdl ?

    Gg g dc glad ig g }ak ig }agldl zdc kdl dl ]r fd

    m} keq Za} Dek) Gdc }q GR a i Iad lar Zd glpqd) ]r fd p }

    Wa Cd$

    a dc gd n) dld zad }~) ddc dc) g f }f gldl upq) wdwdc }ar }lp had }lg ka$

    Kdc ia caef mgl ~dc hlr) g 252 } 522 ak caef mgl! }r }~pdc }a >= }dl&}ldlrl

    dg) }f }lpd ia glf hlgl ldc hla d caef mgl$

    id }~d g

    G ap had rl} }~ad hlgl ldc }~fdc gg hlp gdc dclarmf gg

    g dc ge Dcd ldc ik gl p }$

    Dldcakqp ? Gdc }g dcladgp z rl} }~ad wd rlk ka gle g p }dc

    kg) gle rl lr za upq k lf} dc ge dcd ldc$

    Gle g gldl wgl ca g ir k gl qp me zf w ap gldlca

    ge gg a }l gdl }~edl }~d }l }~dc$

    Gdc }g dcladgp }l }~dc gle g uped }k dc kg rld

    hlg) ie gld }l }~dc rl lr md d gldl wgl glk wg hlgl ldc

    gd

    dlap ld gl$

    I dcd ldc ka wf za gg a }l gdl }~edl }~d }l }~dc dd gla

    rl lf} dc ge dcd ldc g na} i gla rl hlp lef }awd gd gef md

    d hk gdl }~edl }~fdc gldl wgl ca$ Kdc ia caefmgl ~dc dldc k}

    w d z ,gla dldl) rldc caef mgl! ka }ldl ir dd gd g }la caed ka

    dc cr zf ia dlpd glpdc ge dcd ldc$

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    80/117

    Dldc gla ? Za} Dek g }g }dc }~dc CMR } 0$7>% }~fdc dk >221 z i

    dg g }g }dc }~dc gef dl} }~fdc hlp zg dc Dek $

    W idcmfedl dclar ka }ldl ir) g na} igg mfedl dclar

    g upq k lf} dc ze z dl ~} id ,}~d 221!$

    Za} Dek g md w cd 2% dca md w mdc mgl z dcd ldc) gl qp }r }~pdc }a L Da z]R$ L Gl Kadl$

    Gg dcd ldc dg dcfa glp dl ldc dclak }~dc } gpg

    hldc lfdc }agldl z wpq }lfa hadl } }fd gp$

    ]k i ge dcamd }lgl caef mgl za gg dcd ldc Za} Dek gdc

    wi qp } }lpd ia gg dcd ldc }~fdc dg uped }k hlea}lg$

    Dldc }lgl }lg? ]l }~dc }agldl }ad } gd glp dlap dl ldc } gpg

    hldc lfdc }agldl z wpq }lfa hadl } dd m nf wgd dlap nad dc

    rlg }r)

    hl idc }~g$

    Dcamd Za} Dek z gg mfedl dclar Za} Dek zd gd }la

    up`d g} ca z }ledl }fd ndc }ad k} z gle }lq g gg }ad gl ge zag

    }ledl

    }fd hldc mdc }ad k}$

    Ddc ig gdl }~edl ge gg dcd ldc }~fdc dg gd dlap ld gl

    wf za gg dcd ldc dg dcfa z upq k zd) gdc dcl) h ddc upd }~

    ap

    ldl z upd i ~a ~f$

    7$5$>$ dl ldc rl} }~ad lf} dc hadl mfedl }~fdc}la caed }a?

    ]~fdc dk >252) Dcd ldc ]KGR Dek Za} |g dl }ar }g }l`f pa

    kg }ap glad ig iegld i }~ }ldl dcd ldc }ldc ka nd i glpd

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    81/117

    kg ldc p Za} Dek$ ]pq dlad) g }l } g kg }ap glad ig

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    82/117

    }~fdc }la caedwk dl} z za gla rl lr i dl}) Dcd ldc ]KGR Dek

    Za} gd }la} rla |g dl glf ~adckdl glad ig hadl mfedl k} ggl

    g }l$

    ]~d g w glad ig hadl mfedl glpdc g |g dl) gg hlfgl hadl

    mfedl ge }dc n rld dl h lfgl }a gldl) h lfgl Ke~h`}adc) h

    lfgl dld w) g |q mdc z }~ad hlea }lg lad dldc zd k nf

    }dl }ldc dl} z kg }ap glad ig }~ }ldl dcd ldc }ldc ka nd i

    glpd kg ldc p Za} Dek) lf} dc e ddc e idl zg me }~d dd

    }dc gdc dcl lad a gdc za a dc gd n dld zad }ld }lad z }adl

    }ld }~gl dlak gef$

    Gg kg}apgl qpdk >252ge }fd l }ldcDezanedh?

    Gl }ap Dk>252

    Zd ap i 7222 } dc

    Iadlpd}~g}lp 702 } dc

    ]dc }awd >3$222 } dc

    M dglf zeq hlgl ldc 53$222 } dcLpq dc}adca hlgl ldc 5252+>257

    dlw

    ep?]~d g w dld dlgg ak kdl) ak qp z g la) }lgl }lg dp

    }~d) }d mdc }} gg ia }l wd g dl gg g dc glad igg }ak ig

    }a

    gldl zdc kdl) kdc ia hdl rld rla ~dc hlr) hl ddc ek lap }l

    }~dc }~fdc dg) g }l }lg lad }ldl gdc kg }ap glad ig }~

    }ldl Dcd ldc }ldc ka nd i glpd kg ldc p Za} Dek) gg

    glad ig hadl mfedl g dcl gdc rla lr }lg lad }~fdc caea fd

    >252

    >257 nef ck?

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    83/117

    Glad ig }lk dlr }l }~dc? glad ig mpq }~ }l rld lad

    }a) }r }~pdc caa upq} zd cae}dc }l rld ge Dcd ldc }~d gg }l

    }~dc

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    84/117

    :2 d 72 ak caef mgl$

    Glad igrl} }~ad wd rlk? }f w hlg na} glf gg wd rlk

    mgl z ge Dcd ldc ndc zag dc mdc gdc dcl lad a }dc }dl

    gldl |g) ed }fd) nf k}) dledl gldc }~fdc up }~dl caef mgl$ Dcd ldc w

    gl dc p } glf lf} dc dcladgp hlf w} dlp gp z }l lap ge

    hlgl ldc

    rlg z glf gdc }g }la} h wd rlk dlk }f ~e dldc wd rlk mgl z

    gl f) da n} md p }~fdc }dc dlk hlgl ldc$ Wd rlk mgl z }a

    gldl ge Dcd ldc rla g }la} h }l`f ldc k) k nf }dl iadl

    lf} gd }la} dlk r dc dlp gp hlg na} ge hlgl ldc$7$5$7$ dl ldc rl} }~ad lf} dc }d mdc }~fdc}la caed }a?

    ]~fdc caea fd >223 +>221) }dc m d }d mdc ge Dezanedh zd }dc

    p kg m dd hadl } dk >22< hldc hl uped) g dlap nad dc hldc

    }l na} }~g$ap dq gldc } gg dl idl f ge Dezanedh g ddc ig

    upd i }}) g }l }lgl dcla za gg ap had }leq a ge }l }~dc$ Wedc dk

    >252)

    Dezanedh g gl }~dc }ar }g mpq }~ z rl} }~ad lf} dc }d mdc dl wep?

    qkdl lf} dc }d mdc) g na} icae}dc ,}a }lap 32)22%! }

    }~dc gg hlfd zeq }lpg a }dc r mdc iawp}}le }lpd }~d }dc m

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    85/117

    :1d

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    86/117

    :1

    k nf kg gldl igl iawp}ndl upd p zf p ~e }a }lap }=%&

    dk$

    ]r }~pdc }dc }~dc upq k lf} dc ndc ggl caef h lfgl

    hadl mfedl g }l glf }dc gla dldl) rldc caefmgl)}~fdc ) rldc caef mglrla } kg upq k lf} dc }a }lap$

    Hak wf} gl} gl gl} idc }d mdc8 }lg lad gg nad rlr

    gdc ~d g }lg }lp la d h} lr za zag | i }awd nf k ge gg

    hlfd

    d |p hla gd }la} k nf dcpd }lp cg) iaglf Dcd ldc$

    7$>$ K] W CAA RLR CR RLD DDC GEF LAP UP UPD ]^

    ^A ^F ]D MDC ]A DCD LDC ]KGR DEK ZA]?

    7$>$5$ Ddc gef gl} idc }d mdc?

    7$>$5$5$ Lf}dc lpq dczd?

    lf} dc glf zeq }} a la dcd ldc rla g dcpd zd

    kdl) }~fdc ) zd ip dc i qp } ~} gd }la} a za dcd ldc$ Dpdcd ldc } glg }lg lad }} gdc }g lpq dc zd }l hldc dldc k ~dc

    g gdc }g glf zeq k gdc kedc d glf dcd ldc dcq gdc dlap ia

    dlpd$ }dc

    gdc dcpd zd lpq dc gd }lg lad k} w nad rlr?

    e mdc lf gg ldl }lg lpq dc zd }lp l} hlgl ldc d ca

    }ad$ Rl} }~ad gg mgl z ka dl }l }ledl }fd) }l E]K$

    Hldc dcdc ddc gef gl} idcmgl z r dc dlp gp }ad gl

    dcq gdc gef ge hlgl ldc8 gpdc gr glf l dldc rldc }ad }ledl }fd

    }lpd ia) dledl) ed }fd z gldl |g) lfd }lad l }ldc kdc za }dl g }l

    ~} z ca }ad n} g gla dldl df$

    ]dc gdc lf} dc ke~h`}adc dcd ldc$ K

    dc ~e hlr g dg$

    ~dc rlk za lf}

    \q mdc a dc dld zadddc dc) dla} }dl) caef }ar }} z dk

    zdc glpqd kd dclar z dlk ca gld hlgl ldc g z }lp l} hlgl

    ldc

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    87/117

    32ka$

    ]lg lad k nf }ad ca glf hlgl ldc

  • 8/2/2019 NNG CAO HIU QU QUN TR RI RO TN DNG TI NGN HNG TMCP NAM VIT (NAVIBANK)

    88/117

    32

    7$>$5$>$ Lf}dcglf zeq?

    e mdc lf gg ldl }lg gr }d mdc? dcd ldc gd w mdcdlap rldc }lg glf zeq }