Muuttuva - Helsingin kaupunki · CUSTOMER JOURNEYMAP NEEDED TO SUPPORT THE BLUEPRINT. CUSTOMER...

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Muuttuva meriteollisuus ÄLYKÄS SATAMA 9.3.2016, KOTKA VESA MARTTINEN, MARINECYCLES OY

Transcript of Muuttuva - Helsingin kaupunki · CUSTOMER JOURNEYMAP NEEDED TO SUPPORT THE BLUEPRINT. CUSTOMER...

Page 1: Muuttuva - Helsingin kaupunki · CUSTOMER JOURNEYMAP NEEDED TO SUPPORT THE BLUEPRINT. CUSTOMER JOURNEY MAP - draft. SUPPLIER OWNER 1 LEADS 2 OPPORTUNITIES 3 QUOTE 4 DEAL END of service.

Muuttuva meriteollisuusÄLYKÄS SATAMA9.3.2016, KOTKAVESA MARTTINEN, MARINECYCLES OY

Page 2: Muuttuva - Helsingin kaupunki · CUSTOMER JOURNEYMAP NEEDED TO SUPPORT THE BLUEPRINT. CUSTOMER JOURNEY MAP - draft. SUPPLIER OWNER 1 LEADS 2 OPPORTUNITIES 3 QUOTE 4 DEAL END of service.

Muuttuva meriteollisuus

Meriteollisuus ennen ja nyt Kehitystoimintamme Mihin laivaan käytettävä raha ohjautuu Tulevaisuus ?? Digitalisaatio

Eiköhän uudisteta CAPEX business

Yhteenveto

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Meriteollisuus ennen ja nyt

v. 1980 olin. 18 000 työntekijää

v. 2016 on n. 22 000 työntekijää

Uudisrakennus telakat

Toimitukset uudisrakennuksiin

Korjaustelakat

Palvelut liikenteessä oleviin laivoihin

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Kehitystoimintamme Toiminnan kehitys on sekä jokaisen ryhmän oma, että

arvoverkoston yhteinen asia

Menneestä telakkakeskeisestä laivakehityksestä on siirrytty: Toimittaja ja varustamo vetoiseen laivaoperoinnin kehittämiseen Varustamo vetoiseen laivankonseptien kehittämiseen Telakkavetoiseen toiminnan ja fasiliteettien kehitykseen

Mikä on jäänyt vähemmälle huomiolle: Laivanrakentamisen tehokkuuden kehittäminen ... edellinen yhdessä materiaali ja työvoimakustannusten kanssa on

CapEx:in perusta Materiaali maksaa saman kaikille, eli vain tehokkuutta nostamalla ja

laivakonsepteja parantamalla voi kalliin kustannustason toimijat pärjätä kilpailussa.

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Laivan investoinnit, pääoma- ja käyttökulut

CAPEX Capital cost OPEX

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Tulevaisuus?? Digitalisaatio

Digitalisaatio on täällä

Laivaoperoinnissa se on jo tätä päivää 24/7/7 Verkostot ja partnerisuhteet Datan hallinta ja analytiikka

Laivarakennuksen digitalisaatio on meistä itsestämme kiinni … kannattaa satsata, koska sillä voi varmistaa toiminnan jatkumisen myös pohjois-euroopassa esim. rakennusteollisuus ottaa jo tähän askeleita

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Valtteri Wilén - 2016

BUSINESS MODELCANVAS

KEY PARTNERS(helping to achieve goals)

-Shippax-Clarckson- Software developpers- Valtteri Wilén

KEY ACTIVITIES(what are the actions neededto excel)

Procurement automationSales funnel

KEY RESOURCES(needed to offer service)

-Vesa Mattila, Ilkka RytköläValtteri Wilén-Project Godfathers: ””Jokke”, -Customer Chat operator-Software development (who)-Data analyzing and visualization(who)

COST STRUCTURE

-Software-Price data collection (server)-Price data analytics and visualisations (from servers)

REVENUE STREAMS(monetize)

- For investor: registration – free | deeper services charged by steps- For Supplier: registration – monthly fee, deeper services chared by steps(Deeper services: analyzes, quotation, option comparing, pre-filled CRM, identifiedleads, etc.)- Business development fees – Marketing and Business intelligence.

VALUE PROPOSITIONS(benefit)

- Efficiency- Cost Driven Development- Co-Development- Credible Opex- Credible Capex- Updated price data- Fast pricing for basic levels- Ease of use- Cheaper ship withoutshipyard revenues- Supply chain management- Pre-filled CRM- Financing- Lifecycle support service- Transparency- Co-operation opportunities- New markets for suppliers- Open competition benefitsoperators

- One stop market place for ship

CUSTOMERRELATIONSHIPS(engagement)

- Delivering sales leads- Business and Marketing intelligence services- Prefilled CRMs for suppliers- Analyzes- Option comparing

CHANNELS(how reached)

- Word of Mouth- Web application/internet- Customer Chat Operator in website/SoMe- Seminars & Confrences

CUSTOMER SEGMENTS(who)

- Cruise operators- Ferry operators- Charter operators- Tonnage Providers- Public service operators- Suppliers

CUSTOMER VALUEINFRA / OPERATIONS

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Valtteri Wilén - 2016

PERSONAS

2. PERSONA

THE OWNER/OPERATOR-Liner traffic business with long contracts to industrial customersor/and consumer sales per voyage (businessmodel)1. -Asset developed and

optimized to meet operationaland business requirements(for ex. Cruise passengers, refer-containers, LNG, cars)

2. Strong in-house commercialand marine operational skills

4. PERSONA

THE COMMERCIAL CHARTER OPERATOR-Long term contracts of affreigtment to transport spesific goods from A to B - Short term spot market

transport of dry/wet bulkgargo globally.

- Strong demand/supplydriven/dependent. (fastchanging)

- Ex. Earnings from 2000-200000 dollars/per day

- Strong commercial skills.

3. PERSONATHE TONNAGE PROVIDER- Long term time and bareboat

charters to industrialcustomers

- Short term spot tonnage for commercial operator

- Strong marine operationalskills.

PARTNERSHIPPOSSIBILITYPUBLIC + PRIVATE

1. PERSONATHE PUBLIC SERVICE PROVIDER- General transportation

and services for public service needs without commercial base.

- Either publicly owned or publicly sub-dised.

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Valtteri Wilén - 2016

Line of interaction

Line of visibility

SERVICE BLUEPRINT

CLIENT ACTIONS

FRONT STAGE

BACK STAGE

1 WORD OF MOUTHgets client interested

2 WEB SOLUTIONconficure parameters, select options, selectbuilgind method, calculate price

2 SUB CONTRACTORSFinancing, Design, Shipbuilding, etc.

> receive and return thetender to the client

3 CHOOSEQUALITY LEVELSClient defines the qualitylevels of the ship

3 First humancontact in service path!Client defines thequality levels of the ship

3 NEW TENDERSreceive and return thetender to the client

4 SHIP BUILDING CONTRACTClient places and order

Offer project

Calculateprice

POSSIBLY SEPARATECUSTOMER JOURNEY MAPNEEDED TO SUPPORT THEBLUEPRINT

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CUSTOMER JOURNEY MAP - draft

SUPPLIER

OWNER

1 LEADS 2 OPPORTUNITIES 3 QUOTE 4 DEAL

END of service

1 IDEA 2 OUTLINE 3 CONCEPTS

4 CONTRACTS

END of service

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KIITOS