Eng. Mohammad Ismail Place and Date of Birth: Kuwait,16/1/1989

Gender: Male

Marital Status: Married

Nationality: Jordanian

E-mail: eng.jalboush@gmail.com

Jordan Mobile: +962 7 86 159139

Education:_______________________________________________ BS in Computer Engineering (Good rate) 2007-2012

The Hashemite University, Al-Zarqaa, Jordan

Membership:

Jordan Engineers Association since Feb./2012.

Work Experience:________________________________________

-IT Team Leader – aramex October 2012 – present

IT Team Leader - aramex Jordan Jan 2016 – Present

IT Team Leader - aramex Oman Jan 2014 – Dec 2015

IT Executive - aramex Jordan Oct 2012 - Dec 2013

Job description:

- IT Management Initiates and implement improvements in all areas of IT responsibility. Serves as main point of contact on all IT-related matters Responds/acts on upper-management direction. Identifies and provide standards for gathering information for use in trend analysis and report information to company management. Plans the IT budget with relevant management Controls operational budget and expenditures. Manages all IT related projects and ensure their followed up on and implemented in a timely manner. Mentors and trains new IT support staff. Manages the information technology team in accordance with organizational policies and goals. Handles special projects, reporting, and large clients’ special requirements. Establishes and manages relationship with IT suppliers Keep IT team well informed of changes within the organization. Keep IT users well informed about any IT related changes and their impacts.

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Provide users with appropriate support and advice; Deliver engaging, informative, well-organized presentations when required Resolve and/or escalates issues in a timely fashion. Ensures confidentiality and reliability of corporate data, proprietary information, and intellectual property Keep up to date with the latest technologies and research on possible value added additions. Adhere to all related policies and procedures

- Network Designing, managing and configuring new network and routes, Vlan’s, and wireless coverage. Installing, maintaining and monitoring network routers, switches, firewalls and AP (HP, Cisco, Cisco ASA, Aruba or any other brand) also installing and configuring Virtual routers (Like Vyatta). Monitoring and maintaining computer systems and networks to determine whether adjustments need to be made using systems like PRTG, Netflow and Host Monitor. Configuring, managing and monitors branches connectivity and VPN tunnels.

- Virtualizations Installing, designing and configuring VMware ESXi with Appling Vcenter using external (SAN) and internal storage. Installing, configuring and managing virtual servers and load balancing on multi ESXi servers

- Microsoft windows server (will certified MCSA soon) Installing, configuring and maintaining and managing Microsoft windows server with any version (2003, 2008 and 2012) Applying and managing roles and features (active directory with users and computer policies, DHCP, WDS, Print server, Share folder with(out) quota, SMTP, radius server for authentication, and any other feature or role in any version of windows server). Worked before on TMG and ISA (Microsoft firewalls).

- Deep knowledge in IP telephony And Pbx’s Installing and configuring Avaya IP telephony servers from scratch and configure all features (Trunks, IVR, inbound and outbound calls route and so many features which provided by Avaya server). Very well knowledge and wide experience in installing and configuring asterisk from scratch also handling the integration with any other system. And for advanced reporting in asterisk I have experience in installing and configuring QueueMetrics (mostly needed when having calling center. Also I have wide experience in installing and configuring ViciDial with all its features including the automated outbound calls.

- Backup and restore Installing and configure Symantec backup Exec 2010 and 2012 with managing tape library. Installing and configure tape library (excellent experience with Dell power Vault). Designing and monitoring and handing back up full and partial job with separate option based on business need (daily, weekly, monthly and yearly).

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Also installing, configuring and managing Veeam backup for virtual servers. Perform data backups and disaster recovery plans.

- Storage and File services Good understanding of SAN (Storage Area Network) and have hands on experience with configuring from Windows server end, troubleshooting SAN connectivity issues VMware Good experience with NAS.

- Database Installing configuring SQL Database engine. Managing back and restore through backup exec and manually. Creating and managing and applying queries on data bases. Handling security and access control for Databases and database server.

- Other Taking care for end user computers H/W, S/W and application supports, support also for any IT related device scanners, printers and POS. Upgrading Firmware for routers, switches, access points.

- Design and implement the infrastructure for Sites from scratch New sites for aramex has been done from scratch with all it is devices and connectivity (Virtual servers, storage, server room design and monitor, network infrastructure design and implement Vyatta virtual routers, HP and Cisco switches with Vlan and routing, full wireless coverage for Warehouses, windows server services like WDS, DHCP, Print and file server, Radius And SMTP) apply the backup and disaster recovery plans. Design, create and implement the telephony setup and all needed for calling center and normal users

-Technical Support Engineer in Autographics: February / 2012 - October / 2012

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Autographics - Jordan Amman (www.autographics-inc.com)

Job description:

- Implementing and Support for Management Document System. - Deploy, troubleshoot and support the environment related to

The system (Windows OS, Database, Network and the Domain). - Give training for the customers about the products and services - Configuration and maintenance for many hardware devices as

Printers (HP, CANON), scanners (Avision, RICOH, Kodak). - Support the end users (PCs, Windows, Antivirus and Printers)

Inside Autographics and administration for network, Autographics Domain, Kaspersky administration kit and emails Control panel.

- Study the customer’s requirements and needs for establishing

And activating their system.

- Firewall installing, configuration and management (ISA 2004)

Training and freelance working:____________________________ - Microsoft windows server 2012 (MCSA) will certified soon.

-Training in network department at Computer Center in Jordan University for two months.

-Worked in Network design, building and maintenance.

-Worked for more than seven years in networks and computers maintenance for freelancer.

- Programming for Accounting system Using VB.Net.

Projects under graduated:_______________________________ -Vedio conference system on Java(Graduation Project).

-Serial adder with optimum power delay product at transistor level on Multisim software.

- Build full Simulator and Assembler for the SIC machine on C++.

-Simulator for a simple wired computer network on C++.

-Simulator for CPU scheduling algorithms to evaluate the performance of it.

- Design WLAN network for largebuilding and around it to be sufficient data rate and capacity.

- Designa pipelined processor in detail (On paper)

-Calculator based on 8088-kit interfacing with keyboard and LCD(Assemply).

Skills:___________________________________________________

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Languages

-Arabic (Mother Tongue), English (Very Good)

-Programming Language -C++, Java, VB.net and Assembly.

-Operating System -Windows (all versions), Windows server (all versions) and Linux (Different distributions)

- Software - MS visual studio (C++,VB.net with different version 6.0,2008,2010)

- Netbeans (java)

- Autocad

- Multisim

- Cisco Packet Tracer

- MS Office ,MS Visio

- VMware Workstation

- Oracle Virtual Box

- SQL

Other skills: - Ability to work under pressure. - valid Omani and Jordanian driving license