Luan Van Do Luong Su Hai Long Cua Nhan Vien

7/30/2019 Luan Van Do Luong Su Hai Long Cua Nhan Vien

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Lun vn tt nghip GVHD: Th.S Trng Hng Trnh

SVTH: H ThThy_Lp 30K02.1 Trang i

LI M U

Xu hng khu vc ha, ton cu ha lm cho hot ng cnh tranh gia

cc doanh nghip din ra ngy cng khc lit. Mun ng vng v pht trin trn

th trng th i hi cc doanh nghip phi to cho mnh nhng li th mnh

ring to li th cnh tranh v khng nh v th ca mnh trn th trng.

Nhng thay i trong th gii kinh doanh chng minh rng li th duy nht v

lu di nht l con ngi.

Trong thi gian thc tp ti Cng ty c phn Dt may 29/3, thng qua vic

tm hiu v hot ng cng nh nhng chnh sch ca Cng ty, em nhn thy

rng hin ti Cng ty ang rt ch trng trong vic thu ht cng nh duy tr mt

lc lng lao ng c cht lng cao. Xut pht t nhn thc ny, em chn ti: O LNG S HI LNG CA CNG NHN CNG TY C

PHN DT MAY 29/3 vi mong mun a ra c mt s kin nh gi v

mc hi lng ca cng nhn Cng ty, t gip nng cao hiu qu trong hot

ng qun tr nhn s ca Cng ty.

ti gm c 3 phn:

Phn 1: Csl lun

Phn 2: Phn tch tnh hnh hot ng sn xut kinh doanh v thc trngngun nhn lc ti Cng ty c phn Dt may 29/3

Phn 3: o lng mc hi lng ca cng nhn Cng ty c phn Dt

may 29/3

Em xin chn thnh cm n s ch dn ca thy gio hng dn Trng

Hng Trnh v s gip nhit tnh ca cc anh ch nhn vin trong Cng ty c

phn Dt may 29/3 gip em hon thnh chuyn ny. Do thi gian v kin

thc cn hn ch nn chuyn thc tp ny chc chn khng trnh khi sai st,

rt mong sng gp kin ca thy c v cc bn.

Sinh vin thc hin

H Th Thy

Lp 30K02.1


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SVTH: H ThThy_Lp 30K02.1 Trang ii

MC LC

LI M U................................................................................................... i

MC LC......................................................................................................... ii

MC LC BNG BIU ................................................................................. vi

MC LC HNH V ..................................................................................... vii

GII THIU......................................................................................................1

L do chn ti .............................................................................................1

Mc tiu ca ti...........................................................................................1

Phm vi............................................................................................................2

Phng php nghin cu..................................................................................2

PHN 1 CSL LUN .......................................................................31.1 Chui li nhun dch v .............................................................................3

1.2 S tha mn ca nhn vin.........................................................................5

1.2.1 nh ngha...........................................................................................5

1.2.2 Mt s nghin cu v cc yu t tho mn nhn vin ..........................5

1.2.2.1 Nghin cu ca Wiley C (1997)....................................................5

1.2.2.2 Cch tip cn ca Samuel..............................................................8

1.2.2.2.1 Cc hc thuyt........................................................................8 1.2.2.2.1.1 Thuyt phn cp nhu cu..................................................8

1.2.2.2.1.2 Thuyt hai yu t..............................................................9

1.2.2.2.1.3 Thuyt k vng ................................................................9

1.2.2.2.1.4 M hnh k vng Porter- Lawyer ..................................11

1.2.2.2.2 M hnh s tha mn ca nhn vin......................................12

1.2.2.3 Nghin cu ca L Thanh Dng - sinh vin Cao hc MBA (cng

vi cu sinh vin H Ngoi Thng K32) .............................................14

1.2.2.3.1 Cc hc thuyt......................................................................14

1.2.2.3.1.1Thuyt cng bng............................................................14

1.2.2.3.1.2 L thuyt ca Skinner ....................................................15

1.2.2.3.2 Kt qua ra ca nghin cu:.............................................15

1.3 Nhng li ch ca vic tha mn nhn vin..............................................16


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SVTH: H ThThy_Lp 30K02.1 Trang iii

Phn 2 Tnh hnh hot ng kinh doanh v thc trng ngun nhn lc ca

Cng ty c phn Dt may 29/3 ........................................................................17

2.1 Tng quan v cng ty...............................................................................17

2.1.1 Qu trnh hnh thnh v pht trin ca Cng ty..................................17

2.1.1.1 Cc giai on pht trin ca Cng ty:..........................................17

2.1.1.2 Sn phm, dch v ch yu:.........................................................19

2.1.1.3 S mnh:.....................................................................................19

2.1.1.4 Phng hng kinh doanh giai on 2008-2010: ........................19

2.1.1.5 Nhim v v quyn hn ca Cng ty:..........................................20

2.1.2 Ccu t chc b my qun l..........................................................21

2.1.2.1 S ccu t chc...................................................................21

2.1.2.2 u v nhc im.......................................................................25 2.1.3 Phn tch SWOT................................................................................25

2.1.4 M t ngun lc hin c: ...................................................................26

2.1.4.1 Nhn lc: ....................................................................................26

2.1.4.2 Csvt cht: ............................................................................26

2.1.4.3 Mi trng lm vic:...................................................................27

2.1.5 c im tnh hnh ti chnh ca Cng ty ..........................................27

2.1.6 Tnh hnh hot ng kinh doanh ca Cng ty:....................................292.1.6.1 Nh cung cp: .............................................................................29

2.1.6.2 Th trng tiu th: .....................................................................29

2.1.6.3 i th cnh tranh.......................................................................29

2.1.6.4 Phn tch bo co kt qu hot ng kinh doanh .........................30

2.2 Thc trng ngun nhn lc ti Cng ty ....................................................36

2.2.1 c im ngun nhn lc ..................................................................37

2.2.2 Cng tc chiu m v la chn ti Cng ty:.......................................39

2.2.3 Cng tc o to v pht trin............................................................45

2.2.4 Cng tc nh gi nhn vin v th lao..............................................49

2.2.4.1 Tnh hnh tin lng:...................................................................49

2.2.4.2 Hnh thc tr lng:....................................................................50

2.2.4.3 Tnh hnh tin thng ti Cng ty:...............................................51


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SVTH: H ThThy_Lp 30K02.1 Trang iv

2.2.4.4 Chnh sch phc li x hi ..........................................................52

2.2.5 Chnh sch gilm vic.....................................................................52

2.2.6 Cc hnh thc k lut c Cng ty p dng: ....................................54

2.2.7 Chnh sch phn hi ..........................................................................55

2.2.8 An ton v v sinh lao ng...............................................................57

2.2.9 Tnh hnh thc t v lao ng trc tip ..............................................57

PHN 3 O LNG SHI LNG CA CNG NHN CNG TY C

PHN DT MAY 29/3....................................................................................60

3.1 Mc tiu v phm vi nghin cu ..............................................................60

3.1.1 Mc tiu ca ti ............................................................................60

3.1.2 Phm vi .............................................................................................60

3.2 Csd liu v phng php phn tch: .................................................603.2.1 Cc yu tng vin nhn vin.........................................................60

3.2.2 Phng php phn tch ......................................................................61

3.2.2.1 Cng c s dng .........................................................................61

3.2.2.2 Mu iu tra................................................................................61

3.2.2.3 tin cy ca bn cu hi ..........................................................61

3.2.2.3.1 Kim nh Cronbachs Alpha................................................62

3.2.2.3.2 Kim nh mi quan h ca cc yu t vi s tha mn........633.2.2.3.2.1 H s tng quan gia cc bin trong m hnh...............64

3.2.2.3.2.2 Phn tch hi quy tuyn tnh bi .....................................65

3.2.2.3.2.3 Sp xp cc yu t theo th t quan trng ......................66

3.3 o lng mc hi lng ca cng nhn Cng ty c phn Dt may 29/366

3.3.1 nh gi chnh sch tin lng..........................................................70

3.3.2 nh gi cng nhn ng gp c nhn...............................................71

3.3.3 nh gi iu kin lm vic...............................................................73

3.3.4 nh gi k lut lm vic ..................................................................74

3.3.5 nh gi v chnh sch phc li x hi..............................................76

3.4 Kt lun v kin ngh ...............................................................................77

3.4.1 Kt lun.............................................................................................77

3.4.2 Kin ngh...........................................................................................78


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SVTH: H ThThy_Lp 30K02.1 Trang v

TNG KT .....................................................................................................79

TI LIU THAM KHO...............................................................................80

PH LC.........................................................................................................81


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SVTH: H ThThy_Lp 30K02.1 Trang vi

MC LC BNG BIU

Bng 2.1.6.4.2 Ccu doanh thu.......................................................................30

Bng 2.1.6.4.3 Doanh thu xut khu ca Cng ty ..............................................31

Bng 2.1.6.4.4 Cc ch s ti chnh ca cng ty.................................................33

Bng 2.2.1 Tnh hnh lao ng ca cng ty........................................................37

Bng 2.2.5.1 Tnh hnh tin lng ti Cng ty...................................................49

Bng: 2.2.9.1 Tnh hnh bin i lao ng.........................................................58

Bng 2.2.9.2 Bng cht lng lao ng .............................................................58

Bng 3.2.2.3.1: Kt qu kim nh Cronbachs Alpha .......................................62

Bng 3.2.2.3.2.1: H s tng quan gia cc bin .............................................64

Bng 3.2.2.3.2.2.1: Phn tch ANOVA..............................................................65Bng 3.2.2.3.2.2.2: H s hi quy......................................................................65

Biu 3.3.1: Gii tnh .....................................................................................66

Biu 3.3.2 Trnh chuyn mn...................................................................67

Bng 3.3.3: Trnh hc vn v b phn lm vic ............................................67

Biu 3.3.4: Thi gian lm vic......................................................................68

Biu 3.3.5: Thu nhp hin ti........................................................................68

Bng 3.3.6: Kt hp thu nhp v thi gian lm vic...........................................69 Biu 3.3.1: nh gi chnh sch tin lng...................................................70

Bng 3.3.1 Tnh hnh tin lng trung bnh cc cng ty.....................................71

Biu 3.3.2: nh gi cng nhn ng gp c nhn........................................72

Biu 3.3.3: nh gi chung viu kin lm vic.........................................73

Biu 3.3.4: nh gi chung v k lut lm vic ............................................74

Biu 3.3.5: nh gi chung v phc li x hi..............................................76

Bng 2.1.6.4.1: Bo co kt qu hot ng kinh doanh......................................81

Bng 2.5.1: Bng cn i k ton .....................................................................82

BNG THU THP KIN CA NHN VIN CNG TY C PHN DT

MAY 29-3.........................................................................................................85


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SVTH: H ThThy_Lp 30K02.1 Trang vii

MC LC HNH V

Hnh 2.1.2.1 S ccu t chc .....................................................................21

Hnh 2.2.2 Quy trnh tuyn dng .......................................................................39

Hnh 2.2.4 Quy trnh o to .............................................................................45

Hnh 2.2.6: Quy trnh phn hi thng tin ...........................................................55


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SVTH: H ThThy_Lp 30K02.1 Trang 1

GII THIU

L do chn ti

Trong mi trng kinh doanh ngy cng khc lit, mi doanh nghip u

c gng pht huy v duy tr li th cnh tranh thnh cng trn th trng. Li

th cnh tranh c to ra bi nhiu yu t trong c ngun nhn lc. Nhng

thay i trong th gii kinh doanh chng minh rng ngun nhn lc si

din cho ngun lc lu di v c o to ra li th cnh tranh ca Cng ty trong

nhiu ngnh kinh doanh hin i. Do vy li th duy nht v lu di l con ngi.

Mi mt thay i trong iu kin mi trng kinh doanh lm tng thm p lc

cho cc Cng ty phi thay i, chng sng to vi cng ngh mi, sn phm

mi, dch v mi nhm p ng yu cu ngy cng cao ca khch hng. ngthi t chc cn phi thu ht, o to v duy tr lc lng nhn vin vi cht

lng cao nht. Cng ty c phn Dt may 29/3 l mt doanh nghip sn xut v

xut khu c uy tn vi sn phm khn bng v hng may mc. Cng ty hin c

khong gn 2500 nhn vin. Vi i ng nhn vin c o to bi bn cng

vi ch lng v cc khon phc li y em li doanh thu ln gip

Cng ty tr thnh mt doanh nghip xut khu c uy tn. Hin ti Cng ty ang

rt ch trng n ngun nhn lc ca mnh v l nhn t to ra li th cnhtranh. c th thu ht cng nh duy tr c lc lng lao ng c cht lng

cao th Cng ty phi c nhng chnh sch thch hp khin h hi lng. Xut

pht t l do ny, em chn ti ny l chuyn tt nghip.

Mc tiu ca ti

nh gi cc yu t quyt nh n s hi lng ca cng nhn

Bit c nhu cu ca cng nhn p dng chnh sch nhn s ph

hp

Bit c quan im ca cng nhn v cc hot ng ca Cng ty

a ra mt s gii php nhm ci thin cc vn tn ti ca Cng ty

trong hot ng, chnh sch ngun nhn lc.


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Phm vi

ti chc thc hin i vi cng nhn Cng ty c phn Dt may

29/3.

Phng php nghin cu

thc hin c ti, em s dng cc phng php sau:

+ Phng php thng k v phn tch vi vic s dng phn mm SPSS

Qu trnh thc hin phng php ny l trn csnhng ti liu, s liu

thu thp c trong qu trnh i thc tp, tin hnh tng hp, phn tch, nh gi

v rt ra nhn xt, kin ngh.

+ Phng php phng vn trc tip vi cng c l bn cu hi.

y l mt phng php hu hiu gip hiu su hn v cc vn . Thng

qua phng vn cng nhn vin, em bit thm c nhng vn thc t trongCng ty cng nh s hi lng ca nhn vin.


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PHN 1 CSL LUN

1.1 Chui li nhun dch v

Cc nh nghin cu (Heskett, Sasser v Schlesinger, 1997) nhn thc

c tm quan trng ca vic hiu mi quan h gia nhn vin, khch hng v s

hon thnh cng vic ca t chc.

Heskett nh ngha chui li nhun dch v: duy tr cc mi quan h

trc tip v bn vng gia li nhun; s pht trin; lng trung thnh ca khch

hng; s tho mn ca khch hng, gi tr ca sn phm v dch vem li cho

S thomncanhnvin

Lngtrungthnh canhn vin

Nng sutnhn vin

Gi trdch vbnngoi

S thomncakhchhng

Lngtrungthnh cakhchhng

Khi nimdch vKt qu chokhch hng

Linhun

Giatngdoanhthu

Thit k hnh thc phcv v t chc cung cpnhm p ng nhu cukhch hng

S duy trMua liGii thiu vi ngi khc

Chtlngdchv bntrong

Thit k ni lm vicThit k cng vicChn la v pht trin nhn vinPhn thng v s cng nhnnhn vinCc cng c phc v khchhng


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khch hng; v nng lc, s tho mn, lng trung thnh v nng sut ca nhn

vin.1

Heskett m t nhng mi lin kt trong chui nh sau:

Li nhun v s pht trin c kch thch ch yu bi lng trung thnh

ca khch hng. Lng trung thnh l kt qu trc tip ca s tho mn khch

hng. S tho mn chu nh hng ln bi gi tr phc v khch hng. Gi tr

c to ra bi nng sut ca nhn vin. Lng trung thnh ca nhn vin iu

khin nng sut v lng trung thnh l kt qu ca vic nhn vin c tho mn.

S tho mn nhn vin ch yu c to ra t nhng h trcht lng cao ca

nh lnh o v cc chnh sch ca t chc m n cho php nhn vin mang n

nhng kt qu tt cho khch hng.2

Da vo chui li nhun dch v, chng ta c th ni rng cht lng dchv bn trong ca mt mi trng lm vic gp phn ln cho s tho mn ca

nhn vin. Cht lng dch v bn trong c o lng bi nhng nhn thc m

nhn vin hng n cng vic, ng nghip v cng ty ca h. N cng b tc

ng bi thi m mi ngi i vi ngi khc v cch m mi ngi i x

vi nhng ngi khc bn trong t chc. Cht lng dch v bn trong c mt

nh hng nht nh n nng lc phc v ca nhn vin. Chng hn nh nng

lc, quyn hn p ng nhu cu ca khch hng. Nng lc phc v lm giatng nng sut ca nhn vin v cht lng u ra. Xa hn na, nng sut ca

nhn vin nh hng ti gi tr dch vc nhn thc bi khch hng. Gi tr

dch vc hiu nh l nhng kt qu khch hng nhn c trong mi quan

h vi tng gi (bao gm c gi v nhng chi ph khc m khch hng phi tr

c c s phc v). Gi tr dch v c mt s kt ni r rng vi s tho mn

ca khch hng, iu ny quyt nh n lng trung thnh ca khch hng. Cui

cng, lng trung thnh ca khch hng gp phn lm tng s pht trin ca

doanh thu v li nhun ca Cng ty.

Heskett cn cho rng lnh o l mt trong nhng yu t quan trng nht.

N lm nn tng cho s thnh cng ca chui. Lnh o, ngi hiu chui li

1Heskett et al., 1997, p.11

2Heskett et al., 1994, p.165


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nhun dch v s pht trin v duy tr mt nn vn ho t chc tp trung vo vic

phc v cho khch hng v nhn vin. Lnh o s by t s sn sng v nhit

tnh lng nghe. H th hin s quan tm i vi nhn vin v dnh nhiu thi

gian cho vic chn la, theo di, ng vin v tha nhn nhn vin.

Hiu mt cch n gin, chui li nhun dch v din t rng nhn vin

c ng vin v tho mn s khin cho khch hng c tho mn, v khch

hng c tho mn st hng nhiu hn, t lm gia tng doanh thu v li

nhun cho t chc. Trng tm ca chui li nhun dch v l s tho mn ca

khch hng ng vai tr nh mt chic cu kt ni mi quan h gia s tho mn

ca nhn vin v hiu sut ti chnh. Chui li nhun dch va ra nhng gi

cho nh qun tr. Thi v s thc hin cng vic ca nhn vin quyt nh n

vic phc v khch hng v cng vic kinh doanh ca t chc.1.2 Stha mn ca nhn vin

1.2.1nh ngha

Kusku (2003) cho rng s tho mn ca nhn vin phn nh mc m

nhng nhu cu v mong mun ca c nhn c p ng v cm nhn c s

nh gi bi nhng nhn vin khc. Theo Staples v Higgins (1998) s tho mn

nhn vin nhn chung c cm nhn thng qua phm vi ca cng vic v tt c

nhng thi tch cc i vi mi trng lm vic. Gruneberg (1979) kt lunrng t khi con ngi dnh nhiu thi gian ca h cho cng vic, s hiu bit v

cc nhn t lin quan n s tho mn ca h trong cng vic l rt quan trng

cho vic ci thin tt hn tnh trng hin ti.

V vy cho nn s tho mn ca nhn vin c th tng kt li nh l s

p ng nhng nhu cu v mong mun ca con ngi trong mi trng cng

vic. Khi nhng nhu cu v mong mun ny c p ng thch ng th s tho

mn ca nhn vin sc tng ln v iu ny s tc ng n li nhun trong

chui li nhun dch v.

1.2.2 Mt snghin cu v cc yu ttho mn nhn vin

1.2.2.1 Nghin cu ca Wiley C (1997)

Wiley (1997) cho rng c mt vi nhn tng vin m nhn vin coi

trng theo thi gian. Tuy nhin, nhng nhn tc a thch nht thay i


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trong sut hn 40 nm qua. B tham kho nhng kt qu nghin cu nm 1946

bi Labor Relations Institutes of New York bo co trong Foreman Facts, cc

nghin cu tng t c thc hin nm 1980 v 1986, v nghin cu cui

cng ca B l vo nm 1992. Bng bn di trnh by mi nhn tng vin

m nhn vin c hi sp xp.

Motivators 1946 1980 19861992 (survey

employees)

Cng nhn ng gp c nhn 1 2 2 2

Bn phn c nhn 2 3 3 9

Sng cm vi c nhn NL 3 9 10 10

An ton cng vic 4 4 4 3

Thu nhp 5 5 5 1

S thch th trong cng vic 6 1 1 5

Thng tin v pht trin trong TC 7 6 6 4

Trung thnh c nhn 8 8 8 6

iu kin lm vic 9 7 7 7

K lut lm vic 10 10 9 8

Nhn t hng u c la chn bi nhn vin 1946 l cng nhn ng

gp c nhn. Thu nhp c xp gia v s thch th trong cng vic ng v

tr th 7. Vo nm 1980 v 1986, s quan tm hng u ca nhn vin l s thch

th trong cng vic, tip n l cng nhn ng gp c nhn. Thu nhp v an

ton cng vic ng v tr gn gia. Tuy nhin, nhng ngi c phng vn

trong nghin cu nm 1992 by t s quan tm nhiu hn ti thu nhp, k tip l

cng nhn ng gp c nhn.Nhng cuc nghin cu ny chng minh rng th tu tin ca cc

nhn t thay i theo thi gian, v c nhiu hn mt l do ti sao nhng s

thay i ny li xy ra. Nhng l do c th l tnh trng kinh t, thay i mi

trng lm vic, tnh trng th trng lao ng, cnh tranh trong ngnh, thay i

trong thi ca nhn vin


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Trong nhng nm 80, vi gn 40 nm pht trin mt cch tng i. S

gia tng trong mc sng vt xa s tng tng ca ngi lao ng gia

nhng nm 40. Nhng g m ngi lao ng mong mun thay i, tuy nhin,

nhng pht hin c hai cuc nghin cu 1980 v 1986 cho thy rng nhn

vin vn coi trng nhng phn thng bn trong nhng khng quan tm nhiu

n yu t sng cm vi c nhn ngi lao ng. S thch th trong cng vic

c u tin hng u, tip theo l cng nhn ng gp c nhn v bn phn c

nhn. Mt mu iu tra ngu nhin vi 845 cng nhn vin chc c thc hin

trong mt quc gia bi mt t chc phi li nhun xc nhn nhng ch s ny.

Nhng pht hin trn ch ra rng s thay i su sc trong thi i vi cng

vic din ra: t cng vic ng vai tr nh mt phng tin tn ti, tr

thnh phng tin cho s t th hin v s pht trin c nhn.Vo nhng nm 90, dng nh ngi lao ng coi trng phn thng bn

ngoi nhiu hn nhng phn thng bn trong. Thu nhp c chn l yu t

hng u, k tip l cng nhn ng gp c nhn v an ton cng vic. Wiley

(1997) lp lun rng giai on sp nhp, cnh tranh ton cu, thay i t chc v

gim quy m to ra mt mi trng t ngi lao ng vo mt v tr khng

an ton v khng chc chn. V th, ngi lao ng c th quan tm nhiu hn

n nhng nhu cu cbn trong giai on ny, l thu nhp v an ton cngvic.

Vic gia tng cc hot ng nh gim quy m t chc, cnh tranh ton

cu v gia cng bn ngoi c m t nh tnh trng kinh t chung cho thp nin

trc. V vy, vic gim quy m t chc v gia cng bn ngoi c th lm gia

tng cm gic khng an ton v cng vic ca nhn vin. Nhng du hiu ny

ng rng nhng nhn tng u s vn l an ton cng vic v thu nhp.

Nhng nhn tng vin ny v nhng thay i trong cch nhn nhn gi tr ca

nhn vin xut pht t nhng nguyn nhn khc nhau. iu ny c th gip cho

cc nh qun l hin ti v tng lai hiu v khm ph ra nhng nhu cu khc

nhau ca ngi lao ng v to ra s d dng hn cho cc nh qun l trong vic

to ra mt mi trng lm vic c th khuyn khch nhn vin lm vic tch cc

hn.


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1.2.2.2 Cch tip cn ca Samuel

ng a ra m hnh s tha mn ca nhn vin da trn 4 c s l

thuyt: L thuyt phn cp nhu cu ca Maslow, L thuyt hai yu t ca

Herzberg, L thuyt k vng ca Victor Vroom v M hnh v s k vng ca

Porter-Lawler.

1.2.2.2.1 Cc hc thuyt

1.2.2.2.1.1 Thuyt phn cp nhu cu

Maslow cho rng con ngi c thc y bi nhiu nhu cu khc nhau

v nhng nhu cu ny c phn cp theo th bc nh m hnh di y.

Maslow chia nhu cu thnh 5 cp bc theo mt trt t xc nh.

Theo hc thuyt ca Maslow th nhng nhu cu cbn nht cn phi c

tho mn trc nhng nhu cu bc cao hn, v khi m mt nhu cu c

tho mn th n s trnn t quan trng hn v ngi ta li hng n nhu cu

bc cao hn.

Thon thin

c tn trng

Quan h giao tip

San ton

Sinh l


16/99



1.2.2.2.1.2 Thuyt hai yu t

Frederick Herzberg pht trin mt thuyt ng c thc y ph bin

khc l thuyt hai yu t. Nm gia hai yu t l s trung lp, iu c

ngha l cng nhn khng th hin s hi lng hay khng hi lng ca mnh. Th

nht l nhng yu t duy tr, n lin quan n s c mt hoc khng c mt ca

nhng yu t khng hi lng ca cng vic nh: iu kin lm vic, lng, cc

ch ca Cng ty, mi quan h gia cc c nhn. Th hai l nhng yu t to

ng lc thc y l nhng nhu cu cp cao, n bao gm: s thnh t, s tha

nhn, trch nhim v chi thng tin.

Ng ca thuyt hai yu ti vi cc nh qun tr l ht sc r rng.

Cho d yu t duy tr s loi b s khng hi lng (bt bnh) ca nhn vin,

nhng n cng khng kch thch nhn vin t c thnh tu cao c. Mt khc

s tha nhn, th thch v chi cho s thng tin c nhn l nhng ng lc rt

mnh m v sem li s hi lng v thc thi cng vic tt hn.

1.2.2.2.1.3 Thuyt k vng

Thuyt k vng xut rng ng cthc y s ph thuc vo s mong

i ca cc c nhn v kh nng thc hin nhim v ca h v v vic nhn c

cc phn thng mong mun. Thuyt k vng c bit n qua cng trnh ca

Victor Vroom, mc d cng c nhiu hc ging gp vo lnh vc ny. Thuyt

Thnh tuS cng nhn ngha cng vicTnh trch nhimS thng tinS pht trin

Gim stChnh sch Cng tyMi quan h vi gim st viniu kin lm vicLngMi quan h vi ng nghipMi quan h vi nhn vinS an ton

Nhn t thc y Nhn t duy tr

Hon ton tho mn Trung lp Hon ton bt mn


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k vng khng ch quan tm n vic xc nh loi nhu cu m cn nghin cu

qu trnh c nhn nhn c phn thng.

Cc yu tca thuyt k vng:

Thuyt k vng da trn mi quan h gia n lc c nhn, s thc hin

(hnh ng) ca c nhn v kt quu ra m h mong mun kt hp vi vic

thc hin tt cng vic. Cc yu t ny v mi quan h ca chng sc minh

ha trong hnh di y.

K vng EP (t n lc effort n s thc hin performance) bao

hm vic n lc trong cng vic dn n nng sut lm vic cao. k vng ny

t c nh cao, c nhn phi c kh nng, kinh nghim vn c, cc cng c,

my mc cn thit v chi thc hin.

K vng PO (O: outcomes) c ngha l hnh ng thnh cng s dn

n kt quu ra mong mun. Trong trng hp mt ngi c thc y

c c phn thng trong cng vic th k vng ny s lin quan n nim tin

rng: nng sut lm vic cao s thc s dn n phn thng. Nu k vng PO

cao th c nhn sc thc y mnh hn (s c hnh ng cao hn). Nu kvng rng nng sut lm vic cao s khng em li hiu qu mong mun th

ng lc s gim i.

Kh nng kt hp (ho tr - valence) yu t ny vi yu t khc l gi tr

ca u ra hoc s hp dn ca kt quu ra i vi mi c nhn. Nu kt qu

N lc

K vng EP trin vngrng nhng n lc s dnn nhng hnh ng mongmun

S thc hin Kt quu ra (tinlng, s cng nhn,phn thng khc)

Ho tr (gi tr cau ra) mun

K vng PO trin vngrng vic thc hin s chokt qu mong mun


18/99



u ra c sn t s n lc cao, nng sut lm vic tt m khng c coi trng

th ng lc s thp i.

Nhng gi dnh cho cc nh lnh o

Trch nhim ca nh lnh o l gip cp di tho mn c nhu cu

ca h v cng mt lc t c nhng mc tiu ca t chc. Nh lnh o phi

tm ra s ph hp gia nhng nng lc v nhu cu v cng vic ca cp di.

thc y, nh lnh o cn xc nh r nhu cu ca cc c nhn, xc nh u ra

sn c t t chc v m bo rng mi c nhn u c kh nng v s h trcn

thit (nhim v c th, thi gian v my mc thit b) t c kt quu ra.

1.2.2.2.1.4 M hnh k vng Porter- Lawyer

Theo Porter v E.Lawler th s tho mn trong cng vic l h qu hn l

nguyn nhn ca thnh tch. Vi nhng mc khc nhau v thnh tch th dnn nhng phn thng khc nhau. S bn di cho thy ton b m hnh k

vng ca L.Porter v E.Lawler th hin cng lc nhng c im ca con ngi,

cng vic v t chc nhm l gii v qu trnh thc y nhn vin.

Gi tr ca

phn thng

S n lc canhn vin

C tnh vnng lc

Nhn thcv vai tr

Thnh tch

Phn

thngbn trong

Ph nthng bnngoi

Phn thnghp l theonhn thc

S tho mn

S n lcnhn thc vphn thng


19/99



1.2.2.2.2 M hnh s tha mn ca nhn vin

Vn ho v tchc

Khong cch quyn lc cao - thp: to ra vn ho vi khong cch quyn

lc thp. Ni m nhng quyt nh c a ra bao gm tt c cc thnh vin.

Nhn vin c php ph bnh m khng b bt c mt s bt li no t ban

qun l.

Ch ngha c nhn - ch ngha tp th: xem thng vic phn chia v

nhng cn trcc b m n c thy li nhng tin b trong Cng ty. Cc b

phn cn cng tc vi nhau v chia s thng tin cng gip ln nhau.

Loi b nhng s khng chc chn cao - thp: tnh sng to c khuyn

khch v nhn vin khng b trng pht v nhng li lm min l ban qun l thu

c mt vi d n c bn cht mo him.

Hnh nh v snhn nhn v cng ty S pht trin ca Cng ty, s nhn thcchung.

Ban qun l cp cao/ nh qun l b phn a ra nhng quyt nh ng n cho tnglai.

Nh qun l trc tip cc mc tiu v mi quanh thng nht

Nhm ng nghipnng ng - s cng tcv gii quyt xung t

Stho mn canhn vin

Spht trin c nhn

Thng tin vtruyn thng -nmc tnh hnh tt

Cng vic nhim v v trchnhim

Vn ho v t chc -Chuyn giao kin thc,quan tm n nhng

im khc nhau trongnhn vin


20/99



Qu trnh ng b ho nhanh chng: nhim vc phi hp t c

kt qu cui cng cng sm cng tt.

nh hng mi quan h: mt mi quan h rng c khuyn khch. Ni

m nhng nhn t bn ngoi cng tc ng vo s ch . V d: quan h vi

nhn dn a phng.

Nh qun l trc tip

Ban qun l chuyn nghip, t chun trong lnh vc kinh doanh:

Cc mc tiu cn c tn thnh v r rng

Nh qun l cn hun luyn nhn vin mt cch thch hp

Nh qun l cn khen ngi nhn vin khi mc tiu c hon thnh tt

Nhng sai lm cn c nhn nhn nh l chi cho s ci tin

Mi quan h tin cy cn c pht trin gia ngi qun l v nhn vinNhng tng mi cn c khuyn khch

ng nghip

S hp tc gia v bn trong cc b phn cn c khuyn khch

Nhng xung t cn c tho lun v cng nhau gii quyt

Rt quan trng khi nhng ng nghip mi c tha nhn trong t chc

Tt c nhn vin u phi c gng t c kt qu vt bc

Thng tin v giao tipS khc nhau gia cc kin cn c tn trng

Thng tin cn c truyn i cng sm cng tt t ban gim c

Ban qun l cn gii thch l do ng sau nhng quyt nh quan trng

S giao tip cn c mrng v da trn s tin cy ln nhau

Cng vic

Nhim v v trch nhim cn c xc nh r rng

Nhim v cn tng xng vi k nng v im mnh ca nhn vin

Nhn vin c tham gia vo nhng quyt nh lin quan n cng vic

Cng vic gip cn bng gia cuc sng ring t v ngh nghip

Pht trin c nhn

Pht trin ngh nghip c xc nh bi nng lc v kt qu thc hin

Pht trin v o to cn c tho lun bi nh qun l vi nhn vin


21/99



Chi hc tp nng cao trnh c to ra sn sng cho nhn vin

Hnh nh Cng ty/ Ban qun l cp cao/iu kin lm vic/ Tin lng

Cp cao ca s an ton cng vic cn c cung cp bi Cng ty

Nhn vin cn tin tng vo quyt nh ca ban qun l cho tng lai

Nhng phng tin vt cht cn lm hi lng nhn vin

Cung cp cho nhn vin nhng ngun lc thc hin nhim v hiu qu

Nhn vin cn c tho mn vi tin lng v nhng khon phc li

1.2.2.3 Nghin cu ca L Thanh Dng - sinh vin Cao hc MBA (cng vi cu

sinh vinH Ngoi Thng K32)

Nghin cu tham kho cc yu t ng vin ca nghin cu Wiley C,

ng thi xc nh cc yu tc trng khc ca Vit Nam. Nghin cu ny cn

c theo Nghin cu ca Hawthorne Study (Terpstra, 1979) vng vin nhnvin. C 5 cs l thuyt thc hin nghin cu ny l: L thuyt bc thang

nhu cu ca Maslow, L thuyt 2 yu t ca Herzberg, L thuyt ca Wroom v

tha mn cng vic, l thuyt cng bng ca Adams v thuyt quyn lc ca

Skinner.

1.2.2.3.1 Cc hc thuyt

1.2.2.3.1.1Thuyt cng bng

c pht trin bi J. Stacy Adams, thuyt cng bng cho rng con ngic kch thch tm kim s cng bng trong x hi thng qua cc phn

thng m h mun t c. Theo thuyt cng bng, nu con ngi nhn c

si ng cng bng vi ngi khc trong cng mt mc ng gp, h s tin

rng c i x cng bng. Ngi ta nh gi s cng bng qua t l gia s

ng gp vo cng vic (bao gm trnh , kinh nghim, s n lc v k nng)

v kt qu nhn c (bao gm vic tr lng, s cng nhn, li nhun, s thng

tin). T l ny c thc so snh vi ngi khc trong cng mt nhm lm

vic hoc l mc trung bnh ca nhm.

S khng cng bng xy ra khi t l ng gp v kt qu nhn c

khng ngang bng. S khng cng bng to ra s cng thng trong mi ngi v

iu ny kch thch h lp li s cng bng.

Nhng phng php chung nht gim s khng cng bng:


22/99



Thay i nhng ng gp trong cng vic (u vo)

Thay kt qu nhn c (u ra)

Thay i cm nhn

Ri b cng vic.

1.2.2.3.1.2 L thuyt ca Skinner

Cho rng hnh vi ngi lao ng s lp li vi cc hot ng ng gp

trong t chc doanh nghip nu h nhn c nhng gi tr tch cc v ngc li

cc hnh vi s khng lp li nu h khng nhn c nhng gi tr tch cc.

Nhng nh qun tr s lu c nhng gi tr nhn c tch cc ca nhng lao

ng dn n nhng hot ng ng gp ca nhn vin cng nh trnh nhng

gi tr nhn c khng / khng tch cc hn ch nhn c nhng ng

gp tiu cc.1.2.2.3.2 Kt qua ra ca nghin cu:

Th tu tin ca cc nhn t:

Cng nhn ng gp ca c nhn

Thu nhp

S thch th trong cng vic

Thng tin v pht trin ngh nghip

Trung thnh c nhniu kin, cng c lm vic

Sng cm vi c nhn ngi lao ng

Phc li x hi

Quan h/bng lc

Kt qu nghin cu cho thy tnh cng bng cn c ch trng mc

cao nht trong t chc. N th hin t lng gp v kt qu nhn c ca h

so vi ngi khc. K l thu nhp v s thch th cng vic. Ch c thu nhp

l hon ton thuc v yu t bn ngoi thy c, cc yu t cn li thuc v bn

cht bn trong ca cng vic. Yu t bng lc hay quan h x hi c c t

cng vic c v nh khng c nh gi cao.


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Kt qu trn cho thy rng trong th trng lao ng vi s pht trin ca

nn kinh t th trng, lao ng Vit Nam c s nhn nhn thng thn vi cc

yu t vt cht, bn ngoi ng thi cng ch trng cc yu t t th hin mnh.

Nghin cu cng li cho thy s khc bit trong yu t an ton cng vic

khi i tng mu nghin cu khng nh gi cao yu t ny, phi chng chi

vic lm Vit Nam l rng mhn so vi cc nc khc nghin cu? y

cng l mt vn m nh qun tr cn lu trong vic ng vin nhn vin.

1.3 Nhng li ch ca vic tha mn nhn vin

S tha mn ca nhn vin v lng trung thnh c nhn nhn nh yu t

quyt nh n nng lc ca nhng t chc dch v nhm phn ng c hiu qu

vi nhng nhu cu ca khch hng trong khi cng cn iu khin vic gim chi

ph thng qua vic lm gim ph tn tuyn dng v o to v nhng hiu qu chiph m c tch ly li t nhng cng nhn lnh ngh, l nhng ngi

kh nng lm nhanh v quen thuc vi cc nhim v ca h.

Nhng bc thy cht lng M nh Deming (1986) v Juran (1989)

nht tr v r rng trong vic nhn thy rng vic gia tng qu trnh shu v

tha mn cng vic s quay tr li sinh li trong c cht lng v nng sut.

Nhng chuyn gia cht lng ca Nht cng nhn mnh n tm quan trng ca

nhn t nhn t con ngi trong vic to ra mt mi trng cho s sn xutvt tri v Ishikawa (1985) cho rng nhng t chc cht lng biu th c

im qua vic ch n lng nhn o, gio dc ngun lc con ngi, quan tm

n hnh phc ca nhn vin v cung cp nhng ni lm vic vui v. Ishikawa

nhn mnh rng kim sot cht lng hiu qu da vo s hiu bit ca vic iu

khin con ngi. iu ny bao gm s tha mn ca vic thc hin mt cng

vic tt, s hnh phc i t s cng tc vi nhng ngi khc v t s pht trin

c nhn v s thc hin.


24/99



Phn 2 Tnh hnh hot ng kinh doanh v thc trng ngun nhn

lc ca Cng ty c phn Dt may 29/3

2.1 Tng quan v cng ty

2.1.1 Qu trnh hnh thnh v pht trin ca Cng ty

Cng ty c phn Dt may 29/3 c thnh lp theo Quyt nh s

9312/Q-UBND ngy 29/12/2006 ca UBND Thnh ph Nng v vic

chuyn doanh nghip 100% vn nh nc thnh Cng ty c phn. Trc khi tin

hnh c phn ha, Cng ty c tn l Cng ty Dt may 29/3 thuc sCng nghip

thnh ph Nng c thnh lp li theo Quyt nh s 3156/Q-UB ngy

03/11/1992 ca y ban nhn dn tnh Qung Nam Nng tin thn l t hp

Dt may 29/3, thnh ph Nng c thnh lp vo nm 1976.

Tn gi chnh thc: CNG TY C PHN DT MAY 29/3

Tn giao dch quc t: MARCH 29 TEXTILE - GARMENT JOINT

STOCK COMPANY

a ch: S 60 M Nhu, Phng Thanh Kh, Qun Thanh Kh, Tp

Nng

in thoi: + 84 (0511) 3.756.999

Fax: + 84 (059) 759.622Website: www.hachiba.com.vn

www.hachiba.vn

E-mail: [email protected]

2.1.1.1 Cc giai on pht trin ca Cng ty:

Giai on t1976-1978:

Ngy 29/3/1976 nhn k nim mt nm ngy gii phng Nng UBND

tnh QNN (c) k quyt nh thnh lp T hp dt khn bng 29/3. y l

giai on u tin trong vic o to tay ngh cng nhn v hng dn lm quen

vi my mc. Tng s vn ban u l 200 lng vng, tng s cng nhn l 58

ngi. Sn phm ch yu trong giai on ny l khn mt phc v cho th trng

ni a.


25/99



Ngy 28/11/1978 UBND tnh chnh thc k quyt nh chuyn T hp

dt khn bng 29/3 thnh X nghip cng t hp doanh 29/3.

Giai on t1979-1984:

Trong giai on ny x nghip c nhng bc i n nh, thc hin a

dng ho chng loi sn phm bng vic sn xut thm khn tm p ng c

nhu cu trong nc v bt u tham gia xut khu.

Ngy 29/3/1984 UBND tnh lc by gi quyt nh chuyn x nghip

thnh Nh my dt 29/3 hot ng vi mc tiu ch yu l gii quyt cng n

vic lm cho lc lng lao ng tnh nh, nng cao thu nhp cho cn b cng

nhn vin trong nh my. Trong thi gian ny nh my lin tc vt k hoch v

n cui nm 1984 nh my c khi cng nghip bu l l cu v c

Nh nc tng thng Hun chng Lao ng hng II.Giai on t1985-1988:

Trong iu kin cn thiu thn v kht khe ca nn kinh t bao cp, nh

my xin c lm thim v cch qun l mi. Vi s sp xp, ci tin k

thut, thay i cng ngh thc y sn xut pht trin. Trong nhng nm ny

nh my lun hon thnh vt mc sn xut, sn lng nm sau cao hn nm

trc v sn phm c xut khu sang th trng Lin X v cc nc ng

u. y l thi k hng thnh ca nh my.Giai on t1989-1992:

Nm 1986 Nh nc chuyn i cch, xo b cch bao cp lm thay

i hng lot cc cch chnh sch: thu, ti chnhlm cho nh my gp rt

nhiu kh khn. Cnh tranh trong th trng ni a gay gt, gi c nguyn vt

liu chnh nh si, ho chttng cao. th trng nc ngoi, Lin X, c

n phng chm dt hp ng. ng trc tnh hnh ny, nh my quyt

nh tinh gim bin ch, u t sang sn xut hng may mc.

Ngy 3/1/1992 theo quyt nh s 315/QUB ca UBND thnh ph

Nng nh my c i tn thnh Cng ty Dt may 29/3, vi tn giao dch

thng mi l Hachiba, l mt t chc c t cch php nhn, c quyn v ngha

v bo tn v pht trin ngun vn c giao. C quyn t ch trong mi hot

ng sn xut kinh doanh ca mnh.


26/99



Giai on t1993 cho n nay:

y l giai on hot ng sn xut kinh doanh ca Cng ty khng ngng

pht trin, sn phm ca Cng ty ngy cng phong ph v a dng vi nhiu

chng loi mi nh: khn mt, qun kaki, o smiTh trng c m rng

sang nhiu nc Nht, c, i Loanc bit trong nhng nm gn y Cng

ty hon thnh vt mc k hoch sn xut.C iu kin mrng mt bng sn

xut, trang b thm nhiu my mc thit b mi c nng sut v cht lng cao.

Bn cnh , Cng ty vn ang ch trng vo vic o to nng cao tay ngh cho

cng nhn, tng bc n nh v pht trin.

Theo Quyt nh s 9312/Q-UBND ca U ban nhn dn thnh ph

Nng ngy 29 thng 12 nm 2006 v ph duyt phng n c phn ho.

Ngy 1/4/2007, Cng ty Dt may 29/3 chnh thc chuyn tn thnh Cng ty cphn Dt may 29/3 v i vo hot ng vi b my lnh o mi.

2.1.1.2 Sn phm, dch v ch yu:

Dt khn bng: Sn xut cc loi khn bng: Khn tay, khn tm, khn

ct vng, khn in hoa, khn Jacquard

May mc: Sn xut cc loi sn phm may mc: qun ty, qun kaki,

wash, cc loi o qun th thao, o Jacket ...

Kinh doanh xut nhp khu cc sn phm khn bng may mc v nguynvt liu ngnh Dt, May

2.1.1.3 Smnh:

Cng ty c phn Dt may 29/3 l n v sn xut, xut khu khn bng v

hng may mc. Vi h thng thit b hin i, cng vi lc lng lao ng c tay

ngh cao, thc lao ng tt v b my qun l nng ng, Cng ty lun mong

mun tha mn cao nht nhu cu ca khch hng.

2.1.1.4 Phng hng kinh doanh giai on 2008-2010:

Cng ty tip tc u t cc hng mc cn li ca D n di di v t chc

li sn xut c UBND TP Nng ph duyt ti Quyt nh s 1662/Q-

UB ngy 08/03/2005


27/99



Xy dng hon chnh h thng phng chy cha chy ton khu vc cs

sn xut, h thng in nc, lm mt, x l cp nc thi m bo tiu chun

k thut v mi trng

Tip tc ng b ha dy chuyn cng ngh v trang thit b ph hp vi

yu cu ca ngnh Dt may trong tin trnh hi nhp, m bo khng nh hng

ln n k hoch sn xut

Cng ty c k hoch xy dng nh tp thn nh trn 500 lao ng c

tay ngh cao

2.1.1.5 Nhim v v quyn hn ca Cng ty:

Nhim v:

Sn xut kinh doanh cc mt hng khn bng: khn mt, khn in, khn

tmSn xut kinh doanh cc mt hng may mc xut khu: o smi, qun th

thao, qun kaki, o jacket

Ngy cng hon thin v nng cao cng ngh sn xut cht lng sn

phm, p ng nhu cu ngy cng cao ca khch hng.

M rng th trng tiu th, m rng quan h hp tc vi cc nc vi

cc nc trong khu vc v trn th gii.

Gii quyt cng n vic lm cho lao ng a phng, to iu kinnng cao cht lng cuc sng ca nhn vin.

ng gp mt phn ngn sch Nh nc

Quyn hn:

L n v kinh doanh hng ha c k hoch nhm p ng nhu cu th

trng ngy cng tng. C t cch php nhn v hoch ton kinh tc lp, t

ch kinh doanh, c quyn xut nhp khu trc tip. c quyn mrng, ch

ng mi hnh thc lin doanh, lin kt cc cquan nghin cu, cc tp th c

nhn hay t chc khoa hc p ng tin b khoa hc k thut mi.

Chng xc nh ngun vn thc hin chng trnh sn xut kinh

doanh, lin doanh, lin kt cc cskinh doanh khc. c quyn vay, mua bn

ngoi t ti ngn hng, c quyn huy ng vn c phn, vay nc ngoi v

cc cn b cng nhn vin trong Cng ty.


28/99



C quyn t ch cn i nng lc sn xut, hon thin ccu sn phm

theo yu cu ca quy trnh cng ngh mi, pht trin sn phm nng cao cht

lng sn phm.

C quyn t chc b my qun l sn xut kinh doanh theo hng c hiu

qu, chng xy dng k hoch sn xut kinh doanh

2.1.2 Ccu tchc b my qun l

2.1.2.1 S ccu tchc

Hnh 2.1.2.1 S ccu t chc


29/99



TNG GIM C

PH TNG GIM CPh trch k thut - i din lnh o vHTQLCL & SA8000

PHNG

KTHUTCHT

LNGMAY

GIM C IU HNH MAY

PH TNG GIM CPh trch sn xut dt

X NGHIPMAY I

X NGHIPMAY II

X NGHIPMAY III

X NGHIPMAY IV

X NGHIPWASH

Quan h lnh o

Quan h chc nng

Ghi ch

HI NG QUN TR

PHNG

IUHNHSN

XUTMAY

PHNG

KTHUTCINU T& MI

TRNG

PHNG

KINHDOANHXUTNHPKHU

PHNG

KTHUTCNGNGHDT

PHNG

QUNTRISNG


30/99



Qua s ccu t chc trn ta thy Cng ty t chc theo m hnh trc

tuyn chc nng. Mi quan h trc tuyn th hin s tun th theo nguyn tc

thng nht ch huy ca Cng ty, m bo cho s qun l trc tip ca Tng Gim

c n tng phng, ban, tng x nghip. y l c s thc hin cc quy nh

ca Tng Gim c mt cch nhanh chng, ng thi cng nhn c s phn

hi chnh xc, nhanh chng t cp di. Bn cnh , cp di cng c giao

quyn hn khai thc s sng to, chng trong cng vic. Vi mi quan h

cht ch nh trn, mi vn pht sinh trong qun l, sn xut kinh doanh u

c thc pht hin kp thi v c gii quyt mt cch nhanh chng, trit .

Tng Gim c:

Do Hi ng qun tr bu ra, c trch nhim qun l hot ng sn xut

ca Cng ty v chu trch nhim v hot ng sn xut kinh doanh v i sngca Cng ty.

Ph Tng Gim c ph trch k thut i din lnh o v Cht

lng & SA8000:

Tham mu v bo co cho Tng Gim c v kt qu qun l, cho,

iu hnh vic u t, ci tin my mc thit b, cng ngh v cc hot ng lin

quan n lnh vc k thut v cc hot ng c phn cng ph trch

Gii quyt cc vn lin quan v k thut v cht lng sn phm maymc.

Cho v duy tr cng tc nh gi v gim st thc hin h thng qun

l cht lng ni b v ci tin lin tc khng ngng hon thin.

Ph Tng Gim c ph trch sn xut dt:

Tham mu v bo co cho Tng Gim c v vic qun l, cho, iu

hnh cc hot ng sn xut sn phm dt v nhng trch nhim c phn

cng ph trch

Gim c iu hnh may:

Thay mt Tng Gim c qun l v gii quyt cc vn lin quan n

sn phm may mc nh: khai thc ngun hng m bo s tng trng bn vng

v nng cao doanh li Cng ty, tham gia nh v la chn nh cung ng, n

c thc hin cc hp ng k kt


31/99



Phng kthut - cht lng may:

Tham mu cho Ban Tng Gim c trong vic u t mua sm cc thit

b may m bo v mt k thut, tnh nng s dng, hiu qu v tit kim.

Chu trch nhim qun l, iu hnh cc nhim vc Tng Gim c

giao v cng tc k thut cng ngh, cht lng nguyn ph liu u vo v sn

phm u ra, qun l my mc thit b nhm m bo thc hin tt cc yu cu

sn xut.

Phng iu hnh sn xut may:

Chu trch nhim nhn n t hng, lp k hoch sn xut may v qun

l cng nhn may.

Phng kthut cin u t& mi trng:

m bo phc v tt cc yu cu sn xut vin, nc, sa cha ckh,gia cng ph tng thay th trong ton Cng ty.

Phng kthut cng ngh dt:

Tham mu cho Ban Tng Gim c trong vic u t mua sm cc thit

b dt m bo v mt k thut, tnh nng s dng, hiu qu v tit kim.

Qun l, iu hnh cng tc k thut cng ngh, vn hnh my mc thit

b, thit k sn phm theo ng yu cu ca khch hng v xut nng cao, i

mi, thanh l thit b.Phng kinh doanh xut nhp khu:

Chu trch nhim tm kim th trng, bn hng tiu th hng ha.

Thc hin cc nghip v xut nhp khu hng ha.

Phng qun tri sng:

Chm lo i sng cn b cng nhn vin trong Cng ty, t chc cc hot

ng vn ha v phc li x hi.

Phng kton:

Chu s qun l trc tip ca Tng Gim c, c nhim v cn i thanh

ton cc khon thu chi li l, kt qu hot ng kinh doanh v lp k hoch ti

chnh bo co trc tip cho Tng Gim c.


32/99



Phng Tng hp:

C nhim v tnh lng, b nhim cn b, tuyn chn, o to, lu tr h

scn b cng nhn vin. Gii quyt cc ch chnh sch trong Cng ty, kim

tra vic thc hin k lut ca Cng ty.

X nghip: x nghip may, x nghip dt, x nghip wash:

Chu trch nhim qun l, iu hnh, gim st mi hot ng sn xut ti

x nghip m bo s lng, cht lng sn phm theo yu cu k thut/ hoc

yu cu ca khch hng.

2.1.2.2 u v nhc im

u im:

Ccu ny to iu kin cho Tng Gim c c thi gian lm nhng

cng vic quan trng khc. Cc phng ban khc ch chuyn mn ha cng vicca phng mnh. iu ny gip cng vic ca tng phng ban hon thnh tt.

Nhc im:

Tuy nhin, ccu ny s lm nh mt i s lin kt gia cc phng ban

trong Cng ty. ng thi ccu t chc ny i hi phi c nhiu nh qun l,

lm tng lao ng gin tip, tng chi ph qun l ca Cng ty.

Nhn chung, c cu trc tuyn chc nng th hin s linh hot trong t

chc qun l v thc hin ca Cng ty. iu ny hon ton ph hp vi c imngnh ngh sn xut v kinh doanh ca Cng ty.

2.1.3 Phn tch SWOT

Th mnh:

Cng ty to c uy tn i vi nhng khch hng may mc v cht

lng sn phm v tin giao hng.Trong nhiu nm qua th trng xut khu

ca Cng ty tng bc c m rng, cng c v pht trin c bit l cc th

trng trng im nh M, EU, Nht Bn.

im yu:

L doanh nghip a phng, vn sn xut kinh doanh ca Cng ty ch

yu l vay ngn hng, vi xu th hin nay cc ngn hng ang gim cc hn mc

vay, cc tiu ch vay rt kht khe, nht l iu kin th chp nn Cng ty rt kh

khn v vn vay phc v sn xut.


33/99



Cng ty ang thiu cn b qun l gii cp x nghip, t sn xut v lao

ng c tay ngh cao.

Chi:

Sau khi Vit Nam gia nhp WTO, Cng ty c cc n hng may mc

xut khu n nh cho cc nm 2008 v nm 2009. Hin nay Cng ty k hp

ng xut khu trc tip vi nhiu khch hng ln ca M. Nhn chung th

trng xut khu ca Cng ty c nhiu chi tng trng trong thi gian ti.

Thch thc:

Ngnh cng nghip ph trca ngnh Dt may Vit Nam hin nay trn

70% phi nhp t nc ngoi, do cc nguyn liu, ph liu sn xut trong nc

cha p ng c nhu cu

Qu trnh hi nhp ngnh Dt may vo th trng M cn gp nhiu rocn thch thc, c bit l nguy cb kin bn ph gi lun lun tim n.

2.1.4 M t ngun lc hin c:

2.1.4.1 Nhn lc:

Hin ti, Cng ty c khong 2500 cn b cng nhn vin. Trong gn

100 ngi tt nghip i hc, trn 80 ngi tt nghip cao ng, trung cp k

thut, qun l v trn 500 cng nhn k thut lnh ngh c tay ngh t bc 4 tr

ln.Mi cn b cng nhn vin Cng ty u c nng lc thc hin tt cc

cng vic c giao v u nhn thc, thu hiu cng vic, trch nhim quyn

hn, chnh sch, mc tiu ca Cng ty.

2.1.4.2 Csvt cht:

Cng ty c h thng vn phng lm vic, nh xng v dy chuyn sn

xut ng b, khp kn vi gn 3000 my mc, thit b khc nhau. H thng nh

xng, thit b ny c khng ngng ci tin hon thin v thay th theo hng

hin i ha bng cc thit bin tiu khin bng chng trnh hoc cc thit

b chuyn dng khc.

Hin ti Cng ty c 6 x nghip trc thuc gm:

X nghip dt: Nng lc sn xut gn 1000 tn sn phm/nm gm cc

loi: Khn mt, khn n, khn tm, khn Jacquard, khn in hoacht lng cao.


34/99



X nghip may 1, X nghip may 2, X nghip may 3, X nghip may 4, X

nghip Wash c trang b cc thit bng b tin tin ca Nht Bn vi nng

lc sn xut mi nm trn 5 triu sn phm gm cc loi: qun u, qun o tr

em, qun o th thao, qun o bo h lao ng, Jacket

X nghip wash c cng sut trn 2 triu sn phm/nm vi cc kiu wash:

Garment wash, Bio wash, ball wash, stone wash..

2.1.4.3 Mi trng lm vic:

Mi trng lm vic c xc nh ph hp theo cc yu cu v an ton

v v sinh sn phm, iu kin lm vic v sc khe cn b cng nhn vin.

Hng nm, Cng ty thc hin nh gi iu kin mi trng lm vic theo cc

iu khon qui nh ti B lut lao ng ban hnh ngy 23/03/1994, c sa i

b sung mt siu ngy 02/04/2002.2.1.5c im tnh hnh ti chnh ca Cng ty

Nhn vo Bng 2.1.5.1: Bng cn i k ton, ta thy:

Gi tr hng tn kho chim t trng tng i ln, nm 2006 gim so vi

nm 2005 l 47,188,938,717 ng hay l gim 46.24%. Nm 2007 tng so vi

2006 l 13,189,692,601 ng hay l tng 24.06%. iu ny cho thy nm 2006

Cng ty ch trng y mnh hot ng bn hng, dn n hng tn kho thp

nht trong 3 nm. Mt khc gi tr hng tn kho nm 2005 chim 43.8% trongtng ti sn, nm 2006 chim 21.72% v nm 2007 chim 29.76%. iu ny cho

thy tnh khng hiu qu ca Cng ty trong chnh sch Marketing dn n hng

tn kho lun mc cao.

V khon phi thu: nm 2006 tng 18,131,561,011 ng tng ng tng

66.51% so vi nm 2005, nhng sang nm 2007 gim 16,413,089,813 ng

hay gim 36.16%. iu ny cho thy nm 2007, Cng ty ch trng n cng

tc thu hi n. Tuy nhin khon phi thu vn chim t trng ln trong tng gi tr

ti sn, cho thy Cng ty b chim dng vn kh ln, cng tc thu hi qun l

cng ncha cht ch.

Vn bng tin: tng u qua 3 nm nhng nm 2006 tng rt mnh vi gi

tr l 1,628,672,678 ng hay tng 411.94%. iu ny cho thy Cng ty duy tr

mt mc tin mt ln, chng t kh nng thanh ton tc thi ca doanh nghip


35/99



c d dng v Cng ty lun sn sng p ng tin mt cho nhng nhu cu t

xut.

Ti sn cnh nm 2006 tng 10,349,586,023 ng hay l tng 12.57%

so vi 2005 nhng sang nm 2007 li gim 9,533,094,834 ng hay gim

10.28% so vi nm 2006 cho thy nm 2006 Cng ty u t nhiu cho vic

mua sm my mc, trang thit b phc v cho sn xut.

Chi ph xy dng cbn ddang tng u qua 3 nm trong nm 2007

tng 9,423,771,975 ng hay l tng 47.31% so vi 2006. iu ny cho thy

Cng ty ang u t vo xy dng csh tng phc v cho vic sn xut.

T nhng phn tch trn cho thy c tnh hp l khi u t vn cho

hot ng kinh doanh ca doanh nghip l mt doanh nghip hot ng trong

lnh vc sn xut kinh doanh nn ti sn cnh v u t di hn chim t trngln trong tng ti sn ca Cng ty. Vic phn b vn nh trn lm cho hiu qu

s dng vn ca doanh nghip tng cao hn.

Vic nh gi khi qut tnh hnh phn b ngun vn, gip chng ta c ci

nhn r nt hn v tnh hnh ti chnh ca Cng ty. C th Cng ty dng

nhng ngun vn no ti trcho ti sn thy c mc t ch ca Cng

ty, s bin ng ca tng loi ngun vn ra sao v nh hng nh th no n

tnh hnh ti chnh ca Cng ty.Nhn vo bng phn tch ta thy tng ngun vn tng 19,605,056,589 hay

tng 8.42% vo nm 2006 so vi nm 2005 nhng li gim vo nm 2007. ng

thi nphi tr nm 2006 tng 46,089,295,547 ng hay tng 24.1% so vi nm

2005. Nhng sang nm 2007 li gim 54,512,789,763 ng hay l gim 22.97%

so vi nm 2006. Trong nngn hn chim t trng ln trong ccu nphi

tr trn 50%. Nguyn nhn lm cho nngn hn tng cao l do ngi mua tr

tin trc tng mt khon rt cao ln ti 246,503,925 hay l tng 100.92% ca

nm 2007 so vi nm 2006. iu ny c th l gii c v trong nm qua, Cng

ty lun quan tm n nhu cu ca khch hng t cht lng sn phm, mu

m n cc chnh sch bn hng. Vi s gia tng ca khon mc ny cho ta thy

s tin tng ca khch hng vo nhng sn phm ca Cng ty rt cao. Uy tn v


36/99



v th ca Cng ty ngy cng c khng nh trn th trng ang cnh tranh

gay gt. Hot ng kinh doanh ca Cng ty ngy cng thnh cng.

Ngun vn ch shu: chim t trng khng ln nhng cng c s tng

ln t 6.01% nm 2006 ln 20.3% nm 2007. Nguyn nhn ca s tng ln ny l

do trong nm qua Cng ty kinh doanh c li dn n tng ngun vn kinh doanh.

Nhn chung t sut nca Cng ty mc rt cao trn 80%. iu ny th

hin tnh t ch v ti chnh rt thp. Vn s dng cho kinh doanh ph thuc ch

yu vo bn ngoi.

2.1.6 Tnh hnh hot ng kinh doanh ca Cng ty:

2.1.6.1 Nh cung cp:

Trong ngnh Dt may th nguyn liu ng mt vai tr quan trng v c

nh hng quyt nh ti cht lng sn phm v hiu qu sn xut. Nguyn liuchnh c s dng l bng x, xsi tng hp, len, ay, ttmtrong quan

trng nht l bng xv xsi tng hp. Hin ti Vit Nam mi sn xut c

cc loi xdt chnh l bng v t tm. Tuy nhin, so vi tim nng pht trin

ca ngnh Dt may th sn xut nguyn liu vn cn mc khim tn, nguyn

liu ch yu c nhp t nc ngoi. iu ny khin cho cc doanh nghip Dt

ph thuc rt ln vo th trng nc ngoi, dn n hiu qu kinh doanh khng

cao. Nh cung cp si chnh cho Cng ty l Cng ty Dt Ha Th, Cng ty DtPh Bi

2.1.6.2 Th trng tiu th:

Th trng tiu th chnh ca Cng ty l Hoa K, EU, Nht BnCng ty

xy dng c mi quan h kh tt vi nhng khch hng lu nm. Cc khch

hng ch yu l THK-Textil GROBHANDEL IMPORT & EXPORT EK (c),

JKM TRADING CO., LTD (Hoa K) v NOJIMA ENTERPRISING INC (Nht

Bn)

2.1.6.3i th cnh tranh

i vi ngnh Dt: y l ngnh truyn thng ca Cng ty. i th cnh

tranh chnh l Cng ty Dt Minh Khai, Cng ty Dt Thnh Cng, Cng ty Dt

Phong Ph, Cng ty Dt Ha Thim mnh ca cc i th ny l t tc

c ngun nguyn liu, chng sn xut, chi ph sn xut thp v c mi quan


37/99



h thng mi vi nhiu nc trn th gii. Bn cnh khi xut khu ra th

trng nc ngoi th Cng ty cn phi cnh tranh vi nhng i th n t

Trung Quc.

i vi ngnh May: Cng ty sn xut ch yu da trn n t hng t

cc Cng ty trong v ngoi nc. i th cnh tranh trong nc ch yu l Cng

ty Vinatex, Cng ty May 10, Cng ty Vit Tinim mnh ca cc i th ny

l chim mt th phn kh ln, nhiu nm kinh nghimNgoi ra cn cc i

th nc ngoi nh Trung Quc, n , Thi Lan, Campuchia im mnh

ca cc i th ny l c mt ngun lao ng r, c bit l Trung Quc.

Campuchia th c truyn thng ngnh Dt may c t lu i.

2.1.6.4 Phn tch bo co kt qu hotng kinh doanh

Qua Bng 2.1.6.4.1: Bng bo co kt qu hot ng kinh doanh, ta thycc ch tiu doanh thu, chi ph v li nhun ca Cng ty c s bin ng r nt

qua 3 nm:

Doanh thu thun tng ng k: nm 2006 so vi nm 2005 tng

146,840,068,648 ng hay tng 83.06%. Nm 2007 so vi nm 2006 tng

62,772,664,298 ng hay tng 19.40%.

Bng 2.1.6.4.2 Ccu doanh thu

VT: ngNm 2005 Nm 2006 Nm 2007

Ch tiuGi tr % Gi tr % Gi tr %

DT XK 168,365,776,000 95.23 291,180,656,000 89.97 346,653,600,000 89.71

DT ni a 8,427,980,518 4.77 32,453,169,166 10.03 39,752,889,464 10.29

Tng cng 176,793,756,518 100.00 323,633,825,166 100.00 386,406,489,464 100.00

T gi: 16000 VND/USDQua bng s liu trn ta thy doanh thu xut khu chim mt t l ln

trong tng doanh thu ca Cng ty. Hin ti chim gn 90% trong tng doanh thu.

Cc sn phm ca Cng ty tiu th trong nc vi t l thp l so ch yu c

xut khu theo n t hng, lnh vc thit k thi trang cha c ch , dn

n u t bng theo yu cu ca khch, cha ch trng xy dng mu m


38/99



thi trang, thng hiu ring cho sn phm ca mnh nh hng cho nhu cu

tiu dng trong nc. Tuy nhin, chng ta c th thy rng doanh thu trn th trn

ni a ca Cng ty ang c xu hng tng dn, t 4.77% nm 2005 tng ln

10.03% nm 2006 v t 10.29% nm 2007. iu ny chng t sn phm ca

Cng ty ang dn xm nhp v c th trng ni a chp nhn.

Bng 2.1.6.4.3 Doanh thu xut khu ca Cng ty

VT: USD

Nm 2005 Nm 2006 Nm 2007Mt hng/Quc

gia Gi tr % Gi tr % Gi tr %

Khn bng 947,484 9.00% 711,573 3.91% 672,077 3.10%

+ Nht 218,411 2.08% 97,290 0.53% 38,868 0.18%

+ Hoa K 368,873 3.51% 361,722 1.99% 235,779 1.09%

+ EU 360,200 3.42% 232,724 1.28% 237,566 1.10%

+ Th trng khc 0 0.00% 19,837 0.11% 159,864 0.74%

Hng may mc 9,575,377 91.00% 17,487,218 96.09% 20,993,773 96.90%

+ Hoa K 6,464,173 61.43% 16,555,025 90.97% 20,145,098 92.98%

+ Nht 2,224,110 21.14% 894,596 4.92% 848,675 3.92%

+ i Loan 727,512 6.91% 0 0.00% 0 0.00%

+ EU 159,582 1.52% 37,597 0.21% 0 0.00%Tng cng 10,522,861 100.00% 18,198,791 100.00% 21,665,850 100.00%

Nhn vo bng phn tch trn ta thy hng may mc chim mt t trng

kh ln trong tng doanh thu hng xut khu ca Cng ty. Bn cnh ta c th

thy t trng ny ngy cng c gia tng qua cc nm, t 91.00% trong tng

doanh thu hng xut khu nm 2005 ln 96.09% nm 2006 v t 96.90% nm

2007. Trong Hoa K l th trng xut khu ch yu, hin ti chim 92.98%trong tng s doanh thu hng may mc xut khu sang cc nc. Nguyn nhn l

do trong thi gian gn y, Cng ty k c nhng hp ng xut khu hng

may mc kh ln vi khch hng ti Hoa K, iu ny lm cho t trng hng

may mc xut khu sang Hoa K chim mt t l kh cao. Tuy nhin bn cnh

chng ta cng c th thy rng t trng xut khu hng Dt may ca Cng ty


39/99



sang cc th trng khc b gim dn. Hin ti Nht ch chim 3.92% tng s

doanh thu xut khu hng Dt may, cn cc th trng nhi Loan v EU

khng cn na. iu ny cha ng nhng nguy ctim n cho Cng ty v phi

i ph vi nhng v kin bn ph gi th trng ny.

V sn phm khn bng th tr trng xut khu chnh ca Cng ty l EU,

Hoa K. Trong nhng nm gn y th Cng ty ang n lc tm kim nhng th

trng mi tm ra nhng chi kinh doanh mi cho Cng ty. iu ny c

th hin qua t trng doanh thu xut khu sn phm khn bng cc th trng

khc trong tng doanh thu xut khu sn phm khn bng ang c xu hng tng

dn, t 0.00% nm 2005 tng ln 0.11% nm 2006 v ln 0.74% nm 2007.

Nhn chung, trong nhng nm qua, nhc chnh sch i ngoi mca

ca Nh nc cng vi si mi cng ngh, my mc thit b m cht lngsn phm ca Cng ty ngy cng c nng cao. T th trng tiu th ca

Cng ty cng khng ngng c m rng trong nc cng nh xut khu ra

nc ngoi. Tuy sn phm ca Cng ty ngy cng c chng v c ngi

tiu dng chp nhn, nhng lng tiu th trn th trng ni a vn cn thp v

cha c khai thc trit .

Cng vi s gia tng ca doanh thu thun th gi vn hng bn cng tng

ln c bit nm 2006 cn tng hn c t l tng ca doanh thu thun c th nm2006 so vi nm 2005 tng 163,091,149,266 ng hay tng 106.28%, nm 2007

so vi nm 2006 tng 34,233,793,927 ng hay tng 10.81%. Do vy li nhun

gp nm 2006 gim 16,152,080,618 ng hay gim 69.65% nhng sang nm

2007 so vi nm 2006 tng 28,538,870,371 ng hay tng 403.02%.

Ch tiu chi ph bn hng nm 2006 tng so vi nm 2005 l 80.91%

nhng sang nm 2007 gim 837,448,425 ng cho thy Cng ty bit tit kim

v nh mc c khon chi ph ny.

Bn cnh chi ph bn hng th chi ph qun l doanh nghip cng tng t

nh vy cho thy Cng ty ch trng n vic ct gim chi ph.

Li nhun sau thu nm 2006 so vi nm 2005 gim 33,796,300 ng hay

gim 23.60% nhng sang nm 2007 tng 2,834,277,762 ng hay tng


40/99



2590.46% chng t Cng ty hot ng rt c hiu qu trong 3 nm qua c

bit l nm 2007.

Nh vy tnh hnh c nh gi l tch cc. Kt qut c l s c

gng ca tp th cn b nhn vin Cng ty nhm em n thnh cng cho Cng

ty v khng nh v th ca Cng ty trn th trng.

Phn tch cc ch tiu ti chnh

Bng 2.1.6.4.4 Cc ch s ti chnh ca cng ty

Nm 2005 Nm 2006 Nm 2007 VT

Thng skh nng thanh ton

Kh nng thanh ton hin thi 1.03 0.56 0.88 Ln

Kh nng thanh ton nhanh 0.22 0.25 0.27 Ln

Vng quay phi thu khch hng 10.45 8.91 10.39 Vng

K thu tin bnh qun 34.93 40.97 35.13 Ngy

Vng quay hng tn kho 1.86 4.04 5.71 Vng

Chu k chuyn ha hng tn kho 196.24 90.41 63.91 Ngy

Thng sn

Thng s ntrn vn ch 4.59 15.65 3.99

T l ntrn ti sn 0.82 0.94 0.80

Thng skh nng sinh li

Li nhun gp bin 13.20% 2.19% 9.22%

Li nhun rng bin 0.08% 0.03% 0.76%

Vng quay tng ti sn 0.76 1.28 1.69 Vng

Thu nhp trn tng ti sn (ROA) 0.06% 0.04% 1.29%

Thu nhp trn vn ch (ROE) 0.34% 0.72% 6.43%

Thng skh nng thanh tonKh nng thanh ton hin thi t 1.03 ln nm 2005 gim xung cn 0.56

ln nm 2006 v tng ln li 0.88 ln nm 2007. Giai on 2005-2006, kh nng

thanh ton hin thi gim ch yu l do hng tn kho c gii phng nhiu

mc 46.24% so vi nm 2005. ng thi hng tn kho chim t trng ln trong

ti sn lu ng dn n ti sn lu ng gim 20.11% so vi nm 2005. Trong


41/99



khi vay ngn hn nm 2006 tng 22.62% do trong nm nay Cng ty cn mt

khong tin ln u t xy dng csh tn cng nh mua sm trang thit b.

iu ny dn n nngn hn nm 2006 tng 47.48% so vi nm 2005.

Giai on 2006-2007 do nm 2006 hng tn kho c gii phng kh

ln. y cng l mt phn gip t nngn hn. Chnh iu ny lm cho nngn

hn gim 70,115,549,487 ng hay l gim 37.42% so vi nm 2006. Cc khon

phi thu ngn hn gim 16,413,089,813 ng hay l gim 36.16% so vi 2006

gp phn lm cho ti sn lu ng gim 852,822,343 ng hay gim 0.82% so

vi 2006. Ta c th thy rng mc chnh lch qu ln gia nngn hn v ti

sn lu ng. Do vy h s thanh ton hin thi nm 2007 tng ln.

H s thanh ton hin thi ca Cng ty nhn chung cn thp, chng t kh

nng thanh ton nngn hn ca Cng ty yu. Cng ty cn nng cao hn na ts ny nhm m bo cho qu trnh hot ng hot ng thun li hn.

nh gi kh nng thanh ton ca doanh nghip mt cch y hn,

ng n hn, ta kt hp ch tiu kh nng thanh ton nhanh. Kh nng thanh

ton nhanh ca Cng ty tng u qua cc nm t 0.22 ln nm 2005 ln 0.25 ln

nm 2006 v 0.27 ln nm 2007. y l mt du hiu tt cho Cng ty th hin

kh nng thanh ton nngn hn ca Cng ty c ci thin. Mc d tng t

nhng cng th hin s c gng trong kh nng thanh ton ca doanh nghip. Cc iu ny l do mc tin ca Cng ty tng nhanh qua cc nm v nngn

hn gim xung do gim c mt lng hng tn kho.

Cc thng shotng

K thu tin bnh qun tng t 24.93 ngy nm 2005 ln 40.97 ngy nm

2006 v gim xung li 35.13 ngy nm 2007. Nhn chung chnh sch thu hi n

lng lo. Sang nm 2007 do sc p v vic thanh ton ncho cc ch nv tnh

trng dy da khng thanh ton ca khch hng nn chnh sch tn dng ca

Cng ty c xu hng tht cht dn. Nh khon phi thu chuyn ha nhanh ,

k thu tin bnh qun c xu hng rt ngn li.

Qua kt qu phn tch ta thy k thu tin bnh qun kh cao. Cng ty nn

rt ngn ch s ny gp phn lm tng li nhun, tng vng quay ca vn.


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Vng quay hng tn kho c xu hng tng dn dn n chu k chuyn

ha hng tn kho gim dn t 196.24 ngy nm 2005 xung 90.41 ngy nm

2006 v cn 63.91 ngy nm 2007. iu ny chng t Cng ty ch trng n

vic khng gi qu nhiu hng tn kho. Trung bnh mt khong hn 60 ngy

chuyn ha hng tn kho thnh khon phi thu. Do vy Cng ty cn c k hoch

mua sm v d tr nguyn vt liu hp l ng thi y nhanh tc ti sn xut

v tiu th nhanh chng thu hi vn.

Thng sn

Nh ni trn, nm 2006 Cng ty cn mt ngun vn ln xy dng

csh tng v trang b my mc sn xut m ngun vn c c ch yu l t

vay ngn hn nn nngn hn tng t bin trong nm nay (tng 47.48% so vi

nm 2005). Trong ccu nth nngn hn chim t l ln trn 50%. Mt khcnm 2006 th ngun vn ch shu gim mnh vi mc gim 26,484,238,958

ng hay l gim 63.59% so vi nm 2005. Do vy thng s n trn vn ch

nm 2006 l 15.65 tng 11.06 so vi nm 2005. Cho thy ri ro kinh doanh ca

cc ch nl rt ln. Sang nm 2007 thng s ny gim xung cn 3.99 chng t

Cng ty c xu hng gim mc vay nv tng ti trti chnh bng ngun vn

t c.

T l n trn ti sn ca Cng ty mc rt cao. Trong nm 2005 l82%, nm 2006 l 94% v nm 2007 l 80%. iu ny cho thy trn 80% ti sn

ca Cng ty c ti trbng ngun vn vay. Ch khong di 20% ti sn c

ti trbng ngun vn ch shu. Do vy ri ro ti chnh cho cc ch nl rt

cao.

Qua phn tch c thnh gi nh sau:

Cng ty s dng vn vo hot ng kinh doanh cha t hiu qu kh

quan, vng quay tn kho cn chm, k thu tin qu diMt khc do vn Cng

ty c ti trch yu bng vn vay nn trong qu trnh hot ng, Cng ty lun

b p lc v li vay. Do ci thin i hi Cng ty phi ch trng tm kim

nhiu khch hng hn, tng cng y mnh sn xut nhm tng doanh thu. iu

ny s to csvng chc Cng ty th chin cc ch trng ng li v m

rng th trng, v ci thin sn phm.


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Thng skh nng sinh li

Ta thy li nhun gp bin gim mnh t 13.20% nm 2005 xung 2.19%

vo nm 2006. Nguyn nhn l do li nhun gp gim 16,251,080,618 ng

tng ng gim 69.65%. Trong khi doanh thu tng 146,840,068,648 ng tc

l tng 83.06% so vi nm 2005. iu ny chng t gi vn hng bn tng

mc qu cao, vi tc tng 106.28% cho thy Cng ty khng hiu qu trong

vic ct gim chi ph cng nh s dng nguyn vt liu v lao ng cha hp l.

Cng vi li nhun gp bin gim th li nhun rng bin cng gim t

0.08% nm 2005 xung 0.03% nm 2006. iu ny l do chi ph bn hng v chi

ph qun l doanh nghip nm 2006 tng trn 80% so vi nm 2005.

Nhng sang nm 2007 c li nhun rng bin v li nhun gp bin tng

mnh trli (trong li nhun gp bin tng mc 9.22%, li nhun rng bintng mc 0.76%) chng t Cng ty c nhng n lc trong vic ct gim chi

ph sn xut, nng cao hiu qu hot ng bn hng v qun l doanh nghip.

Da vo bng phn tch ta thy chi ph bn hng gim 11.69%, chi ph qun l

doanh nghip gim 40.49%. Chnh v vy li nhun gp cng nh li nhun rng

kh ln.

Tc ca vng quay tng ti sn tng dn t 0.76 vng nm 2005 ln

1.28 vng nm 2006 v 1.69 vng nm 2007. iu ny cho thy tnh hiu quca Cng ty trong vic s dng tng ti sn to ra doanh thu.

Nhn vo bng phn tch ta thy ROA nm 2006 gim nh nhng sau

li tng vo nm 2007 cho thy kh nng sinh li trn mt ng ti sn tng ln.

Chng t vic s dng ti sn ca Cng ty ang tt ln. Mt khc ROE tng dn

t 0.34% nm 2005 ln 0.72% nm 2006 v 6.43% nm 2007. ROE tng nh cho

thy hiu qu trong vic mrng hot ng sn xut kinh doanh ca Cng ty.

2.2 Thc trng ngun nhn lc ti Cng ty

Do Cng ty hot ng trong lnh vc sn xut nn lc lng lao ng lm

vic trong cc x nghip l ch yu. Mi x nghip c iu hnh bi mt ngi

c Tng Gim c y quyn gi l Gim c x nghip v di quyn l cc

cng nhn. Vi lc lng lao ng nh hin nay, Cng ty ang to iu kin xy

dng mt mi trng lm vic lnh mnh, mi ngi lao ng c i x mt


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cch tn trng v bnh ng. iu ny c th hin qua vic thc hin chnh

sch khng phn bit i x trong tuyn dng, tin lng, phc li v cc chnh

sch khc lin quan n quyn li ca ngi lao ng. Cc quyt nh v thu

mn, lng bng, phc li thng tin, thi vic v cc quyn li khc c lin

quan ca ngi lao ng ch hon ton da vo kh nng lm vic ca c nhn.

Cng ty tuyt i khng phn bit i x v sc tc, quc tch, gii tnh, tn

gio, khuyt tt, tnh trng hn nhn, tui, n mang thai hoc c con nh hay

bt k l do no khc khng lin quan n cng vic. c bit Cng ty cn xy

dng mt chnh sch ring i vi lao ng n: khng b tr lao ng n, lao

ng n c thai lm mt s cng vic c tnh cht c hi dnh hng n chc

nng sinh , nui con v Cng ty s gii hn s gilm vic theo quy nh ca

lut lao ng, theo yu cu ca bc sc chc nng i vi lao ng n2.2.1c im ngun nhn lc

Lao ng l mt trong nhng yu t sn xut ng vai tr quan trng to

ra sn phm. Hin nay, tnh hnh ngun lao ng ca Cng ty tng i n nh,

s lng lao ng hin ti l 2492 ngi, ch yu l a phng v cc vng

ln cn, ngun lao ng ny c o to cn bn ti cc trng dy ngh.

Ccu lao ng ca Cng ty:

Bng 2.2.1 Tnh hnh lao ng ca cng tyVT: ngi

2005 2006 2007

Chtiu Slng % Slng % Slng %

Tng slao ng 2429 2557 2492

1. Phn theo chc nng

+ Lao ng gin tip 198 8.15 197 7.7 182 7.3

+ Lao ng trc tip 2231 91.85 2360 92.3 2310 92.7

2. Phn theo gii tnh

+ Lao ng nam 380 15.64 441 17.25 410 16.45

+ Lao ng n 2049 81.36 2116 82.75 2082 83.55

3. Phn theo trnh


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+ Thc s 0 0 0

+ i hc 81 3.33 92 3.6 98 3.93

+ Cao ng v trung cp 109 4.49 120 4.69 86 3.45

+ Lao ng ph thng 2239 92.18 2345 91.71 2308 92.62

+ Bc thb.qun CN ngnh may 2.6/6 2.9/6 3/6

+ Bc thb.qun CN ngnh dt 4/6 4.2/6 4.3/6

(Ngun: Phng Tng hp)

Nhn xt:

Cng ty c phn Dt may 29/3 l mt doanh nghip c quy m ln ti khu

vc Min Trung thu ht c mt khi lng ln lao ng. Tng s lao ng

nm 2006 l 2557 ngi, tng 5.27% so vi nm 2005. Tuy nhin s lng lao

ng gim nh vo nm 2007 cn 2492 ngi. iu ny th hin tnh bin

ng ca lc lng cng nhn ngnh Dt may nc ta ni chung v lc lng

cng nhn ca Cng ty ni ring.

Nhn chung lao ng trc tip chim t l ln trong tng s lao ng,

khong 92%. S lng lao ng trc tip nm 2006 l 2360 ngi, tng 129

ngi so vi nm 2005. Tuy nhin n nm 2007 s lng lao ng ny cn li

2310 ngi, gim 15% so vi nm 2006. Bn cnh , chng ta cng c th thyrng lc lng lao ng chnh ca Cng ty l n. Hin nay c khong 2082

ngi chim 83.6% trong tng s lao ng. ng thi trnh lao ng ch yu

l lao ng ph thng, chim trn 92%...iu ny hon ton ph hp vi lnh

vc m Cng ty ang hot ng l sn xut hng Dt may.

Qua bng s liu trn chng ta c th thy Cng ty ang ch trng nhiu

n cht lng lao ng. S lng lao ng c trnh i hc tng dn qua cc

nm t 81 lao ng nm 2005 ln 98 lao ng nm 2007. iu ny cn c th

hin qua s tng dn bc thqua cc nm ca cng nhn c hai ngnh Dt v

May. T 2.6/6 nm 2005 ln 2.9/6 nm 2006 v ln 3/6 nm 2007 i vi ngnh

may, cn ngnh dt th t 4/6 nm 2005 ln 4.2/6 nm 2006 v t 4.3/6 nm

2007. Cht lng lao ng cao s l mt li th ln cho Cng ty c th cnh

tranh trn th trng lao ng hin nay.


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Trong phn phi ngun lc ca Cng ty c s chnh lch v tui trung

bnh gia hai ngnh Dt v May. Do ngnh Dt l ngnh truyn thng lu nm

nn tui trung bnh cao, t 36 n 39 tui, cn ngnh May c tui trung

bnh thp hn, t 21 n 26 tui. y l yu t thun li ca Cng ty bi v bn

cnh mt lc lng lao ng c kinh nghim trong ngnh Dt th Cng ty c s

nng n, nhy bn trong trong cng vic ca gii tr trong ngnh May lm y

mnh hng pht trin ca Cng ty.

Nhn chung lc lng lao ng ca Cng ty ang tng c cht lng ln

s lng. y l mt du hiu tt v iu ny nh hng trc tip n hot ng

kinh doanh ca Cng ty. cnh tranh trong mi trng kinh doanh ngy cng

khc lit c bit l sau khi Vit Nam gia nhp WTO th Cng ty cn phi ch

trng hn na cng tc tuyn dng, o to cng nhnh gi, khen thng hpl cho nhn vin v iu ny nh hng ct li n nng sut ca mi nhn vin.

2.2.2 Cng tc chiu m v la chn ti Cng ty:

Trong thi gian qua, cng tc tuyn m v la chn nhn vin ca Cng

ty lun c quan tm hng u. Cng ty lun xc nh r nhu cu ngun nhn

lc cn m h cn nhm i ph vi nhng thay i khc nghit ca mi trng

kinh doanh. Vic tuyn dng nhn vin ca Cng ty din ra rt cng bng, khng

c thin v hay phn bit i x vi cc ng vin. V vy cng tc tuyn m caCng ty thu ht c s lng ngi lao ng rt ln n np n xin vic. Tt

c cc ng vin u phi tri qua quy trnh tuyn dng nh sau:

Hnh 2.2.2 Quy trnh tuyn dng


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Yu cu tuyn dng

iu ng

Ph duyt

Lp k hoch tuyn dng

Ph duyt

Thng bo v nhn h s

Kim tratay ngh

Phng vn

Xem xt

t t Loi

T chc tuyn dng

Thng bo kt qu

K hp ng th vic

Ngng

Tuyn ngoi

Ngng

Xem xth s

Loi

Loi

1. Ban Gim cTrng b phn

2. P. Tng hp

3. P. Tng hp

4. Ban Gim c

5. P. Tng hp

7. P. Tng hp

6. Ban Gim c

11. P. Tng hp

9. P. Tng hp, ccb phn lin quan

10. Trng P. Tnghp, hoc trng bphn lin quan

8. P. Tng hp

12. Ban Gim c


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Bc 1: Yu cu tuyn dng c xc nh thng qua:

Yu cu t Ban gim c, thng qua cc chin lc pht trin sn xut

kinh doanh, tnh cht mc tiu cht lng.

Yu cu t cc n v (b phn lin quan nh: phng, xng, t)

Qua phiu yu cu b sung nhn lc (HACHIBA - QT - 6.2/BM1) phiu

ny c gi n phng Tng hp t nht mt tun t ngy cn lao ng.Bc 2, 3: Phng Tng hp xem xt phiu yu cu ca b phn lin quan.

Nu ng trn c s phiu yu cu b sung lao ng, Trng phng

Tng hp thc hin xem xt v ghi kin vo phn ca phiu yu cu.

Nu nhn lc c ti Cng ty th phng Tng hp xut Ban gim c

thc hin iu ng cng vic thc hin v ph duyt ca Gim c.

Nu khng c sn nhn lc th phng Tng hp xut Ban gim c

thc hin tuyn dng bn ngoi.

Nu yu cu cha r hoc cha ph hp th phng Tng hp s ngh

cc b phn lin quan xc nh li yu cu trc khi trnh Ban gim c ph

duyt.

Bc 4: Ton b ni dung yu cu tuyn dng bn ngoi s trnh ln Ban

gim c ph duyt.

nh gi kt qu th vic

t Loi

Lu h stuyn dng

Lp hp ng chnh thc

Cp nht l lch c nhn

nh gi hiu qu tuyn dng

Thc hinkhc phc

13. Trng ccb phn c nhucu tuyn dng

14. Ban Gim c

15. P. Tng hp

16. P. Tng hp

17. P. Tng hp


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Nu Ban gim c ng th chuyn sang bc 5.

Nu Ban gim c khng ng th phng Tng hp s xem xt li phiu

yu cu tuyn dng trn csyu cu ca Ban gim c.

Bc 5: Lp k hoch tuyn dng:

Cn c vo yu cu ca Ban gim c, trng cc b phn thng qua biu

mu HACHIBA - QT - 6.2/BM1. Trng phng Tng hp lp k hoch tuyn

dng theo mu HACHIBA - QT - 6.2/BM1 v trnh Ban gim c. Vic lp k

hoch tuyn dng ch p dng khi c nhu cu mrng sn xut cn tuyn dng

t 50 lao ng tr ln. i vi vic b sung lao ng t xut th khng tin

hnh lp k hoch tuyn dng.

Bc 6: Ph duyt k hoch tuyn dng:

Gim c Cng ty ph duyt k hoch tuyn dng hng nm hay t xut.Nu Ban gim c ph duyt ng : phng Tng hp thc hin cc bc

tip theo.

Nu Ban gim c khng ng : phng Tng hp lp k hoch tuyn

dng trn csyu cu ca Ban gim c.

Bc 7, 8: Thng qua tuyn dng v nhn h strn csk hoch tuyn

dng c ph duyt phng Tng hp tin hnh trin khai v kim sot vic

thc hin k hoch. Nu k hoch khng c thc hin hoc thc hin khngph hp th trng phng Tng hp s xc nh li nguyn nhn, xut bin

php khc phc v trnh Gim c ph duyt ng thi phi hp vi cc b phn

lin quan trin khai thc hin bin php khc phc ny.

Sau khi k hoch tuyn dng c ph duyt, phng Tng hp tin hnh

thng bo tuyn dng. Vic thng bo tuyn dng c p dng vi hai hnh

thc sau:

Thng bo trong ni b (bng vn bn, thng bo trn phng tin pht

thanh ni b)

Thng bo bn ngoi bng phng tin: truyn hnh, bo ch, i truyn

thanh a phng.

Vic tip nhn h s sc thu nhn trc tip ti phng Tng hp do

nhn vin nhn sm trch.


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Phng Tng hp trc tip thu nhn h sv kim tra h s. H sxin vic

phi m bo y cc chng t theo yu cu (n xin vic, l lch, hon cnh,

cc vn bng chng cho to, phiu khm sc khe).

Nhng trng hp khng p ng cc yu cu s loi b v hon tr li h

s. Ngi c thu nhn h ssc thng bo thi gian phng vn, kim tra

tay ngh.

Bc 9, 10: T chc tuyn dng: Vic t chc tuyn dng s do phng

Tng hp v trng cc b phn lin quan phi hp t chc v c phn lm

hai nhm tuyn dng nh sau:

Nhm 1:i vi cng nhn, k thut sn xut: Phng Tng hp s gi

phiu kim tra tay ngh cho ngi lao ng thng bo a im, thi gian v

cc yu cu khc cho cc ng vin.Trng hp tuyn dng b sung lao ng s lng nh (di 50 lao

ng), phng Tng hp phi hp cng vi cc trng b phn c yu cu b

sung lao ng, t trng sn xut tin hnh kim tra tay ngh v trng cc b

phn nh gi kt qu ti ch trn phiu kim tra. Vic kim tra tay ngh c th

kim tra thc t trn dy chuyn ang sn xut hoc trn bi thi kim tra do

trng b phn cp.

Trng hp tuyn dng lao ng c s lng lao ng ln (trn 50 laong) phng Tng hp phi hp cng vi phng k thut may v cc trng b

phn c yu cu b sung lao ng tin hnh t chc thi kim tra tay ngh. Vic

st hch tay ngh sc th hin trn bi thi tay ngh. thi do phng k thut

may v trng b phn lin quan chu trch nhim nh gi.

Nhm 2:i vi nhn vin qun l k thut v nghip v: Sau khi c

tip nhn h s, trng phng Tng hp trc tip phng vn xut Ban gim

c ph duyt theo mu phng vn kt qu kim tra tay ngh hoc phng vn t

yu cu sc nh gi trn phiu kim tra tay ngh, mu phng vn v trnh

Gim c ph duyt.

Bc 11: Thng bo kt qu: Cn c vo kt qu tuyn dng, nhn vin

phng Tng hp thng bo bng vn bn kt qu tuyn dng n ngi d tuyn.


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Bc 12: K hp ng th vic: Nhng i tng t yu cu sc

tin hnh k hp ng th vic 03 thng (hp ng theo mu quy nh ca Nh

nc).

Trong hp ng th vic c ghi r chc danh, cng vic c thc giao

cng nh thi gian th vic.

Bc 13: nh gi kt qu th vic: Sau thi gian 03 thng th vic,

ngi lao ng sc trng cc b phn nh gi kt qu th vic bng phiu

nh gi kt qu th vic. Trng hp khng t yu cu sc chm dt hp

ng lao ng hoc c th ngh lnh o Cng ty tip tc cho th vic thm

ti a 03 thng (nu ngi lao ng c nguyn vng v chp nhn tip tc c

th vic).

Bc 14: K hp ng chnh thc: Nhng trng hp t yu cu qua 03thng th vic sc phng Tng hp trnh Ban gim c k hp ng chnh

thc.

Bc 15: Cp nht l lch c nhn: Ngay sau khi nhn kt qu th vic,

nhn vin phng Tng hp tin hnh cp nht l lch c nhn theo mu.

Bc 16: nh gi kt qu tuyn dng: tng hp nh gi kt qu

tuyn dng, phng Tng hp s tng hp kt qu tnh hnh tuyn dng 6 thng

mt ln vo thng 1 v thng 7. Nu qua nh gi kt qu khng t c vimc tiu cht lng ra th s tm bin php khc phc v nu kt qut yu

cu mc tiu ra th s tip tc ci tin tt hn.

Bc 17: Lu h s: Nhn vin phng Tng hp thc hin lu h s

tuyn dng. H slu bao gm:

Phiu yu cu b sung lao ng.

Quyt nh iu ng.

K hoch tuyn dng.

Phiu kim tra tay ngh.

Mu phng vn.

Hp ng th vic.

Phiu nh gi kt qu th vic.

Hp ng chnh thc.


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L lch c nhn.

Nhn xt:

Cng tc tuyn dng nhn vin ca Cng ty ni chung din ra kh cht

ch. iu ny si hi tiu tn kh nhiu thi gian v chi ph km theo. Tuy

nhin, nhquy trnh cht ch nh vy m Cng ty tuyn dng c nhng

ng vin c nng lc cao, p ng c yu cu pht trin trong tng lai ca

Cng ty.

2.2.3 Cng tc o to v pht trin

c th tn ti v pht trin trong mt mi trng kinh doanh khc

nghit v si mi cng ngh lun din ra nhanh chng, Cng ty xy dng

cho mnh mt quy trnh o to ph hp c th thch nghi. Quy trnh o to

ca Cng ty din ra nh sau:Hnh 2.2.4 Quy trnh o to


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Yu cu oto ca bYu cu ca

ban Gimc

Ph duyt

Lp k hoch oto nm/t xut

Ngng

Ph duyt

Lp chng trnh o to khoch nm/t xut

Ph duyt

Chun b thc hin oto

Ki m trakt qu

Nhn k tquo to

Xem xt

tt

Quytinhkhc

Tng hp bo co, kt qu,nh gi hiu quo to

Quyt nh/chng cho to (ni b)

Nib

Bnngoi

a b

6

1. Ban Gim c/Trn b hn

2. P. Tng hp

3. Ban Gim c

4. Phng Tng hp

5. Ban gim c

6. P. T ng hp/ ccb phn lin quan

7. Ban Gim c

8. Hi ng thi/ Ccb phn lin quan

9. a. P. TH v Ccb phn lin quan

b. P. Tng hp

10. a. P. TH v Ccb phn lin quan

b. P. Tng hp

11. P. Tng hp

12. P. Tng hpBan Gim c


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Lu h s

Lu h sc nhn

14. P. Tng hp

13. P. T ng hpCc b phn lin quan

Bc 1: Yu cu o to:

Ban gim c: Cn c vo nh hng pht trin, chnh sch cht lng,

mc tiu cht lng, hot ng ci tin h thng qun l cht lng lp phiu

yu cu o to theo biu mu QT-6.1/BM-1A.

B phn: Cn c tiu chun chc danh, yu cu pht trin ngun nhn lc,

nng cao trnh v nghip v chuyn mn, trnh qun l cc b phn lpphiu yu cu o to theo biu mu QT-6.1/BM-1B gi ln Phng Tng hp.

Bc 2: Trng Phng Tng hp xem xt ph duyt phiu yu cu (p

dng cho trng hp yu cu t cc b phn)

Nu ng chuyn sang bc 3

Nu khng ng th lp li yu cu.

Ngng khng thc hin o to nu Tng gim c Cng ty ph duyt

khng o toBc 3: Phiu yu cu sau khi Phng tng hp xem xt trnh ln Tng

gim c ph duyt.

Bc 4: Cn c yu cu ca Tng gim c/yu cu ca cc b phn

c Tng gim c ph duyt ng , Phng Tng hp, Hi ng thi, cc b

phn c lin quan lp k hoch o to hng nm/t xut bao gm: Thi gian,

loi hnh o to, kinh pho to (QT-6.1/BM2)

Bc 5: Tng gim c ph duyt k hoch o to hng nm/t xut

(QT-6.1/BM2)

Bc 6: Cn c k hoch o to c duyt, Phng tng hp v cc

b phn c lin quan lp chng trnh o to c th tng loi hnh, ni dung,

thi gian thc hin theo k hoch.

Lp chng trnh o to hng nm/t xut (QT-6.1/BM3)


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Trong trng hp o to bn ngoi: chng trnh o to theo chng

trnh ca n vo to. Trng phng Tng hp thc hin chn nh cung cp

dch vo to theo hng dn ca quy trnh mua hng (HACHIBA-QT-7.3)

Bc 7: Sau khi lp chng trnh o to hng nm/t xut trnh ln

Ban gim c ph duyt (QT-6.1/BM3).

Nu khng t, chuyn bc 6.

Bc 8: Chun b, thc hin o to theo chng trnh duyt.

Bc 9: Tin hnh kim tra nh gi cht lng o to.

o to ni b: Phng Tng hp v cc b phn lin quan tin hnh kim

tra kt quo to (Bi kim tra l thuyt, an ton lao ng, thc hnh, tro

to nh hng thm).

o to bn ngoi: Phng Tng hp tip nhn kt quo to.Bc 10:

a. o to ni b: Phng Tng hp v cc b phn lin quan cn c kt

qu ca bi kim tra:

t: Chuyn bc 11

Khng t: Chuyn bc 6 o to li nu cn thit.

b. o to bn ngoi:

t: Phng Tng hp nhn vn bng chng ch o to, chuynbc 13.

Khng t: Quyt nh khc.

Bc 11: Tng hp, bo co kt qu, nh gi hiu quo to nh sau:

Tng hp, bo co kt qu, nh gi hiu qu o to (QT-

6.1/BM4)

o to nng bc: chuyn sang bc 12.

o to khc chuyn bc 13.

Bc 12: Trng Phng Tng hp, Ban Gim c ra quyt nh cng

nhn i vi o to nng bc, hoc cp chng chi vi o to khc.

Bc 13: Phng Tng hp cp nht vo h sc nhn (Ring i vi cc

loi hnh o to bn ngoi nh: Trung hc chuyn nghip, Cao ng v i hc

trln, th cp nht vo l lch c nhn).


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Lun vn tt nghip GVHD: Th.S Trng H

Luan Van Do Luong Su Hai Long Cua Nhan Vien

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