Lean day 17 - Mirette Kangas: Ylen resepti vuoden lean-tekoon 2016
Transcript of Lean day 17 - Mirette Kangas: Ylen resepti vuoden lean-tekoon 2016
COMPANY CULTURE TRANSFORMATION TO LEAN-AGILE AT YLE
LEAN DAY WITH CODENTO @FINLANDIA HOUSE
@mirettekangas #yle February 1st 2017
Kuva: Jukka Kolari Suomen Lean-yhdistys
● Founder of Yle Lean-Agile accelerator
● Founder member of Yle Areena. Yle´s video and audio live and on-demand service, strong brand (like BBC iPlayer) in Finland
● Previously leader of service design and project management
● Company culture and process development in creative industry, in digital media companies
● Backgroud in digital media industry e.g. Sanoma (leading media company in Nordics), Nokia
● Master of Arts (Media Science), University of Lapland
● MBA (Audiovisual Business Admin)
@mirettekangas
@mirettekangas #yle 2017
In autumn 2016 the lean-agile model and company
culture transformation of internet management
at Finnish Broadcasting Company
was awarded as the Best Lean Performance
of The Year by Lean Association of Finland.
@mirettekangas #yle 2017
LEAN AND AGILE AT YLE• We started 7,5 years ago at internet development teams• Lean-vision workshops since 2012• We benchmarked ScaledAgileFramework -model at 2012 (internet)• Roadmap for Large Scale Agile at company level at 2013 (internet)• Lean-Agile development and management model, agile budgeting and agile
portfolio-management to internet area 2014/2015• At 2015 Lean-Agile management in several units
○ Media unit (radio channels, TV channels, Web as a “channel”, audience insight, data and analytics, multiplatform planning, marketing, archives and library)
○ Operations unit (Production and Design, Technology and Development , ICT and Production Technology, Broadcast and Transmission facility services)
• At 2016 -> scales to○ Management at Creative content unit (Factual, Drama, Culture and Entertainment,
Children and Youth, Product development, Planning, Partnerships)○ Content creation e.g. Yle Learning -team○ Company’s key strategic and multiplatform programme projects, HR, Communications
@mirettekangas #yle 2017
@mirettekangas #yle 2017
LEAN-AGILE AT
YLE 2/2017
U&A VERKKO-KEHITYS-TIIMIN KEHITYS-OHJELMA
VERKKOKEHITYKSEN ROADMAP-RYHMÄ JA FOKUSALUEIDEN KEHITYSTIIMIT JOKAISESSA YKSIKÖSSÄ
OPPIMISEN VERKOSTOMAINEN JOHTAMINEN
JULKAISUT-JOHTO JA YKSIKÖN STRATEGINEN KEHITTÄMINEN
KÄRKITUOTTEET
SOME
ARKISTOT JA KIRJASTO
AUDIOTIIMI
JULKAISUSUUNNITTELU
YLE PUHE -JOHTOTIIMI
OPPIMISEN SISÄLLÖN-TOIMITUS
TUOTANNOT JOHTO JA YKSIKÖN STRATEGINEN KEHTTÄMINEN
HELSINKI YTD ESIMIEHET
MEDIAPOLIS YTD ESIMIEHET
YLE GRAFIIKKA
ICTT LEAN
T&K SUUNNITELMA
PUVUSTUS, LAVASTUS, POST-PRODUKTION,
VUOROSUUNNITTELU
svenska.yle.fi -SISÄLLÖN-TOIMITUS
RADIOJÄRJESTELMÄT
LUSIN JOHTO JA YKSIKÖN
TOIMINNAN KEHITTÄMINEN
TUOTANNOT JOHTO PÄIVITTÄISJOHTAMINEN
KÄÄNTÄMINEN JA VERSIOINTI
ASIAKKUUSTUTKIMUS JA ANALYTIIKKA
VIESTINTÄJOHTO
HR-JOHTO ja KEHITYS
At the moment (Jan 2017)● 500 employees actively participating● 17 %● 5 directors teams, over 60 participants● Number of teams working with Lean/Agile
methods is over 40
@mirettekangas #yle 2017
How much we do non-value adding work?
Discussion started in
autumn 2012.
Can we makeorganization flatter and
more transparent?
SCALED LEAN-AGILE IN BIG PICTURE?
@mirettekangas #yle 2017
WEB AND MOBILE AREA ROADMAP TO AGILE 2014-2015
• Lean and agile portfolio- and program model
• Web and mobile roadmap
• Application- and infrastructure team co-operation and DevOps culture
• High-level current and future state descriptions
• Preparing leaders for the agile change
• Preparing use of agile release train
INCREMENT 1
• Lean and agiledddd portfolio- and program model
• Web and mobile roadmap
• Application- and
• High-level current and future state
• Preparing leaders for the agile change
• Preparing use of agile release train f ffffff
INC 2
MEASU-RELEARN
BUILD
INC 2 INC 2
• Lean and agiledddd portfolio- and
• Web and mobile roadmap
• Application- and
• High-level current and future state
• Preparing leaders for the agile change
• High-level current and future state
• Preparing leaders for the agile change
• Preparing use of agile release train f ffffff
@mirettekangas #yle 2017
THE GOALS FOR IMPROVING WAY OF WORKING1. CUSTOMER VALUE2. CYCLE TIME
INTERNET AND MOBILE ROADMAPShort – and long term epics for all service areas
NEW BLUEPRINT FOR INVESTMENT PLANNING
MANAGEMENT GROUPDefines the strategy and focus areas
WEB AND MOBILE
PORTFOLIO KANBAN
PORTFOLIO BACKLOG 3 m 3 months 3 months 3 months
Portfolio level goals and needs
described
HIGH LEVEL GOALS
MEASURELEARN
BUILD
@mirettekangas #yle 2017
INTERNET PORTFOLIO
DEVELOPMENTTEAMS
CHIEF DIGITAL OFFICER& REPRESENTATIVES OF UNITSINTERNET-MANAGERS AND PORTFOLIOMANAGERSAGILE COACHPORTFOLIO-MANAGERLEAD ARCHITECT & DEVELOPERWEB ANALYZERLEAD UX-DESIGNER
Portfolio and allocation proposal 2 x yearWEB AND MOBILE AREA HIGH-LEVEL ROADMAP AT YLE
Implementation of strategy, focus and roadmap
WEB AND MOBILE AREA PORTFOLIO: UPDATE EVERY WEEK
ORGANIZATION CEO & EXECUTIVE TEAM Decides vision, strategy, focus areas, funding and resources on annual level. Follow-up and ensure vision implementation. Provided with a company-level
real-time updated roadmap to ensure transparency.
CREATIVE CONTENT NEWS & CURRENT AFFAIRS SWEDISH YLE MEDIA
(TV/RADIO PLAYER) APITECHNOLOGY PLATFORMS
IDEAS POP-UP ANALYSIS
EPICANALYSIS
IMPLEMEN-TATION
READY
• Focus area Epics inc. Customer Analysis• Architecture and technical platform• Budget allocations and actuals
MAIN SERVICES AND TEAMS
@mirettekangas #yle 2017@mirettekangas #yle 2017
AGILE BUDGETING
20%
40%
20%
9%
22%
Planned and decided allocations per main servicesUn-allocated funds are allocated in next (quarter
->) half year based on customer value
40%
60%
@mirettekangas #yle 2017
• new “agile” key roles• new way of working• new principles and model • epics• customer analysis• technical analysis• feedback-loop, PDCA• weekly, retro, demo etc.• architecture- and technology development• budget allocation • development of digital dashboards• follow-up model of funding for technology area
across organizations• Lean-Agile coaching
IT´S NOT ONLY KANBAN, IT´S ALSO
@mirettekangas #yle 2017
THE IMPACT OF AGILE PORTFOLIO
development
feedback
feedback
decision making
decision making
development
@mirettekangas #yle 2017
Yle Lean-Agile = 360°+ scaling
@mirettekangas #yle 2017
LEANAGILE
AGILE CULTURE
SYSTEMS THINKINGVSM
LEAN LEADERSHIP
LEAN SERVICE CREATION MODEL
GROWTH HACKING
MINIMUM LOVABLE PRODUCT
ETC.
LEAN START-UP
SPRINTS
Do
Stu-dy
Act
Plan
Chief Operating Officer having weeklys with his team● unit’s strategic development
(kanban)● daily (visual) management
system@mirettekangas #yle 2017
Director of Media and his Media unit
ICT managers
Network of social mediamanagers HR team
TV Graphics team@mirettekangas #yle 2017
Network of Yle Learning content creation
Production and Design
Yle Archives and Library Radio channels
@mirettekangas #yle 2017
Customer insights and analytics
Operational Tool for putting Company Key Product Strategy into practise
Directors of Media and Content and their Unit managers
Multiplatform plannig at YleDigital Tool for Media Directors Team
Transparency for others
Head of program planning@mirettekangas #yle 2017
Datadriven agile culture:More feedback-loops and learning, less analysis
Chief digital officer and Head of customer experience@mirettekangas #yle 2017
HUBS are voluntary events where you can participate interesting dialogues around the common themes of continuous improvement and cultures that embrace experiments. Anyone can suggest topics and if they wish to present, prepare it for a few minutes show. HUBs also invite expert guest speakers.
@mirettekangas #yle 2017
DEMO events are for showing continuous progress, sharing thoughts and most importantly, learning from each other. DEMOs also invite world class guest speakers. Events are streamed via Yle + (intranet). @mirettekangas #yle 2017
EXPERIENCES from transformation
• You must be humble and frank. People. People. People.• Keep mind the principles of agile and lean• The most important is responding to change• Lean-agile competences are new, it takes time to get “Lean-Agile
Mindset”• Learning by doing and short feedback-loops• Directors/leaders support and commitment• Transparency is not easy (now we have real-time visibility on
backlogs and progress)• Transparency increases trust• Management has a feeling of a controlled change
@mirettekangas #yle 2017
Focus on customer value: data driven agile way of working
Transparency everywhere
Creating and enabling environment for continuous development, PDCA and feedback-loops
Visual management
New way of leardership, working together, dialogs and Gemba
Open Mindset and Positive Attitude
Agile way of working creates strong personnel commitmentAutonomia: self-management, purpose, wholeness
CULTURE?
@mirettekangas #yle 2016
Trust on agile and lean princibles, remember it´s about culture and people.
Win and require confidence, even it is hard.
Keep fit - mental, emotional and physical.
It´s all about people. When you give you will receive back. @mirettekangas #yle 2017