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Overview workshop

• The National Principles for Public Engagement

• Outline of the Evaluation Toolkit• What does success look like?• Current practice• Future planning• Collecting and using evidence

Background to the Principles

Aim

To encourage good quality, consistent engagement activity with service

users and the general public by those who provide services

Background to the Principles

• They are a set of national principles aimed at statutory and third sector Public Service providers

• Principles have been finalised following a lengthy process of informal engagement and more formal consultation

• They are overarching principles and not a ‘how to guide’ on public engagement

Definitions

• Engagement – An active and participative process by which people can influence and shape policy and services that includes a wide range of different methods and techniques

• Consultation – A formal process by which policy makers and service providers ask for the views of interested groups and individuals

• Participation – People being actively involved with policy makers and service planners from an early stage of policy and service planning and review

National Principles of Public Engagement

1. Engagement is effectively designed to make a differenceEngagement gives a real chance to influence policy, service design and delivery from an early stage.

National Principles of Public Engagement

2. Encourage and enable everyone affected to be involved, if they so chooseThe people affected by an issue or change are included in opportunities to engage as an inidicidual or as part of a group or community, with their views both respected and valued

National Principles of Public Engagement

3. Engagement is planned and delivered in a timely and appropriate wayThe engagement process is clear, communicated to everyone in a way that’s easy to understand within a reasonable timescale, and the most suitable method/s for those involved is used.

National Principles of Public Engagement

4. Work with relevant partner organisationsOrganisations should communicate with each other and work together wherever possible to ensure that people’s time is used effectively and efficiently.

National Principles of Public Engagement

5. The information provided will be jargon free, appropriate and understandablePeople are well placed to take part in the engagement process because they have easy access to relevant information that is tailored to meet their needs.

National Principles of Public Engagement

6. Make it easier for people to take partPeople can engage easily because any barriers for different groups of people are identified and addressed.

National Principles of Public Engagement

7. Enable people to take part effectivelyEngagement processes should try to develop the skills, knowledge and confidence of all participants

National Principles of Public Engagement

8. Engagement is given the right resources and support to be effectiveAppropriate training, guidance and support are provided to enable all participants to effectively engage, including both community participants and staff.

National Principles for Public Engagement

9. People are told the impact of their contributionTimely feedback is given to all participants about the views they expressed and the decisions or actions taken as a result; methods and form of feedback should take account of participants’ preferences.

National Principles of Public Engagement

10.Learn and share lessons to improve the process of engagementPeople’s ecperience of the process of engagement should be monitored and evaluated to measure its success in engaging people and the effectiveness of their participation; lessons should be shared and applied in future engagements.

Levels of Engagement

Inform

Listen/consult

We will tell you what we’re doing, advise you, answer questions, signpost information.

Channels: website, media, campaigns, publications, advertising, events/conferences, telephone, email, face-to-face

We will ask questions, listen to your concerns and suggestions, use your feedback to develop policy, services and legislation.

Channels: blogs, online forums, surveys, focus groups, consultation, public and 1:1 meetings, front-line feedback, stakeholder and citizen panels

Involve/Partner Empower/DelegateWe will work together to design and deliver policies and services, share decision making, maintain relationships.

Channels: workshops, advisory panels/committees, liaison groups, 1:1 relationships, citizens’ juries/forums, community toolkits, online forums/web-chats, networks, 'doing the day job’

We will give you responsibility for making decisions, managing resources and delivering policies and services.

Engagement Model

Channels: participatory budgeting, grant giving, contracting, ballots

Evaluation Toolkit

4 stage process:

1.Allocate responsibility and build capacity for the evaluation of engagement.

2.Planning the evaluation of engagement

3. Implementation of engagement activities

4. Evaluation of engagement

Exercise 1

Setting up a Review Group

(RG)

Exercise 2

Developing criteria for success

Exercise 3

Planning engagement activity:

1.What do you do now that works?

2.What do you need to plan for the future?

Exercise 4

Achieving success

1.What information do you need?

2.What methods will you use to collect it?

Feedback

What did you think of the process?

Diolch am wrando

Thank you for listening

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