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KaiNexus Webinar: The ROI of KaiNexus and the WorkOut Methodology
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14-Sep-2014 -
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Transcript of KaiNexus Webinar: The ROI of KaiNexus and the WorkOut Methodology
Mark Graban Suz Kaprich Dr. Gregory Jacobson
COPYRIGHT 2014 , KAINEXUS LLC
The ROI of KaiNexus and the WorkOut Methodology
Q&A Logistics
• KaiNexus WorkOut Model (20 minutes) • KaiNexus Demo (20 minutes) • Q&A (15 minutes) – Use the GoToWebinar MeeDng Panel to submit a quesDon at any Dme
Special Webinar with Greg & Mark
To Register: http://info.kainexus.com/ideas
Suz Kaprich
• Healthcare execuDve and clinical expert, 30 years of experience in academic medicine
• BSN from Coe College in Cedar Rapids, Iowa • MHA from the University of Phoenix. • Clinical and leadership roles at:
– University Of Iowa Hospitals and Clinic – Vanderbilt University Medical Center, Monroe Carell
Jr. Children’s Hospital OutpaDent Clinics.
• At Vanderbilt, Suz led a very successful process improvement iniDaDve using the KaiNexus pla\orm and the “Work-‐Out” process improvement model
KaiNexus Consultant
WorkOut Background & Goals
• Rapid cycle improvement methodology using the KaiNexus so`ware pla\orm
• Based on “GE Work-‐Out” model
• Achieve improved performance in 100 days – Choose goals that maber to the organizaDon
• Create energy for improvement • Increase transparency and accountability of work toward insDtuDonal goals
What is a KaiNexus WorkOut?
• PreparaDon: – OrganizaDon determines a theme – Deciding who will parDcipate
• On-‐site visits & facilitaDon: – Kickoff – 30-‐day meeDng – 60-‐day meeDng – 100-‐day final report-‐out
• Learn more: – hbp://www.kainexus.com/services/workout
Mary Greeley Medical Center
• Community hospital in Ames, Iowa • ExisDng KaiNexus customer • Goals: – Financial benefits (cost & revenue) – Build innovaDon skills with the directors – Set stage for ongoing conDnuous improvement
Initial Kickoff Retreat
• Day-‐long meeDng facilitated by KaiNexus Consultant in January 2014
• ParDcipants: – CEO and VPs – 50 Directors
• Engaged in exercises to facilitate brainstorming – 10 ideas per Director
Initial Kickoff Retreat
• Provided training on KaiNexus funcDonality
• OpportuniDes were prioriDzed and selected – Chose 73 OpportuniDes for Improvement (OI) – Directors vebed their ideas – Once “one up” approved project, each director determines steps and tasks
START END
During the First 30 Days
• Directors started work on their OpportuniDes for Improvement
• Virtual support from Consultant: – Weekly phone calls with improvement leaders – Monitored work in KaiNexus and provided feedback and coaching
Days 1 to 30 START END
30 Day Report Out
• Two-‐hour onsite meeDng • Report out progress on OpportuniDes, including barriers
• Further KaiNexus so`ware training and coaching • Abaching files • Using the data tracking features • Answered quesDons
– Days 31 to 60: ConDnue working on OpportuniDes
Days 31 to 60 START END
60 Day Report Out
• Meet with Finance department • Two-‐hour onsite meeDng for whole team • Report out on further progress • More KaiNexus so`ware training and coaching • How to resolve an Opportunity for Improvement • How to validate results and financial benefits
– Days 61 to 90: ConDnue working on OpportuniDes
Days 61 to 90 START END
100 Day Final Celebration
• 90-‐minute report-‐out and celebraDon • CumulaDve results shared and recognized
START END
Final WorkOut Results:
$838,764
Other MGMC Benefits
4 quality improvements
5200 hours/year
2 staff safety improvements
$675,475
4 patient satisfaction improvements 14 staff satisfaction improvements
Receiving Special Recognition
Renego&a&on of a rehab contract
Developing a risk assessment for breast MRI
MGMC Feedback
“KaiNexus is helping us support and sustain a culture of incremental improvements coming from staff, developing our staff to not only do their jobs, but also to make their jobs beber.” – Ron Smith, Director of Process Improvement
Software + Services = Success
General WorkOut Benefits
• Enhance your organizaDon’s ability to make sustainable, organized process improvements
• Benefits – Improve producDvity – Increased operaDonal efficiency – Beber quality and safety – Reduced costs
• Help you get the most out of your KaiNexus collaboraDve improvement pla\orm
Greg Jacobson, MD
• BS Biology, Washington University • Baylor College of Medicine, 1997 to 2001 • 2001 to 2004, residency in Emergency
Medicine at Vanderbilt University Medical Center, then faculty role
• Created rudimentary so`ware tool at VUMC, which led to KaiNexus.
• Co-‐author of “Kaizen: A Method of Process Improvement in the Emergency Department,” (Academic Emergency Medicine)
Co-Founder, Chief Product Officer
What KaiNexus Manages
Project
Event`
OI OI OI OI OI OI
Task Task Task Task Task
WorkOut (Project) or Event
Event WorkOut (Project) or Event
Strategic Initiatives
Technology Demo
Total Impact 3,419 Completed Improvements $21,106,454 $6200 per person
– $5,488,074 in Recurring Cost Savings Per Year
– $4,129,762 in One-‐Time Cost Savings
– $5,524,968 in Recurring Revenue GeneraDon Per Year
– $1,204,318 One-‐Time Revenue GeneraDon
� 146,564 Hours Saved Per Year (Est. $4,759,333 So` Savings
� 1,294 Quality Improvements � 412 Safety Improvements
(PaDent/Customer/Staff)
� 1,462 SaDsfacDon Improvements (PaDent/Customer/Staff)
(Actual customer results as of May 1, 2014)
Services for KaiNexus Customers
KaiNexus Coaching
• Remote expert coaching on improvement work – Via KaiNexus – Email or phone – Web conference
KaiNexus Consul&ng
• Intensive on-‐site educaDon, training, and coaching – Working with leaders – Coaching in the workplace – Behaviors and culture
• Offerings include: – Daily Kaizen ConsulDng – KaiNexus WorkOut
Q&A Session
• Web: – www.KaiNexus.com
• Email: